TAM Service Sample Clauses

TAM Service. Level 1.2
AutoNDA by SimpleDocs
TAM Service. TAM Engineer availability during local business hours of 9:00am through 5:00pm. “Local business hours” refers to local time for a single customer facility designated by Customer at time of purchase. The TAM Engineer serves as the contact focused on Customer’s technical objectives and building familiarity with Customer network infrastructure and unique interoperability requirements. The TAM Engineer will be able to discuss technical issues specific to Customer’s business in order to support the optimal application of Infoblox products for Customer’s network needs. Customers experiencing a Severity 1 issue must contact Infoblox Technical Support via phone. Customer will be immediately routed to a senior Technical Support Center (TSC) engineer and the TAM Engineer will be notified of the situation. TAM Services are provided by the TAM Engineer as described below: TAM Assignment Primary Contact Designated Contact Dedicated Contact Customer Environment and Solution awareness Specialized knowledge about your network implementation and evolution path with Infoblox Proactive Incident and Escalation Management Ownership and management from reporting to the resolution supported by the Global Support Center (GSC) Health Reports and Operational Recommendations Monitoring and operational recommendations for the Infoblox solution to ensure optimal performance based on established thresholds etc. Upgrade Assistance Recommendations on relevant upgrades with customizable Method of Procedure (MOP) MOP Template Customized step by step MOP Customized step by step MOP Reviews and Communications Periodic check-in to review support cases (open/closed/escalated), valid/invalid cases, overall case management, multiple items (CSAT Surveys, Certifications, and other agreed parameters) Monthly Weekly Weekly Analytics and Business Review Reporting on support cases, defects, CVE, hotfixes, RMA’s, training, hardware/software lifecycle, or other upcoming events/action items for the quarter Bi-Annual Bi-Annual Quarterly Customer Advocacy Internal advocate for the customer within Infoblox Tactical & Strategic Infoblox Solutions Guidance Active engagement with new Infoblox solutions, updates, upgrades, and new products for operational efficiencies Concept Verification for A Proof-of-Concept (POC) Coordinated ongoing support from all groups within Infoblox for trials and POCs Proactive Technical Xxxxxxx, Xxxx Practices Sharing, and Knowledge Transfer Customized recommendations and best pract...
TAM Service. Level 1.2 TAMサ—ࣅࢫ JҮЫ サ ࣏ ᥦ ౪ ᫬ 㛫

Related to TAM Service

  • CLOUD SERVICE The Cloud Service offering, is described below and is specified in an Order Document for the selected entitled offerings. The Order Document will consist of the Quotation that is provided and the Proof of Entitlement (XxX) you will receive confirming the start date and term of the Cloud Services and when invoicing will commence.

  • Level of Service Complex case management with a provider focus is appropriate for members who either choose not to be actively involved or are unable to actively participate in their health care. Complex case management targets members with two (2) or more disease states who need assistance with care coordination, making preventive care appointments, or accessing care to address the members’ chronic health conditions or members who have had an inpatient hospital stay in the last ninety (90) days or members with high dollar claims of over fifty thousand dollars (>$50,000) in six (6) months. The focus is on working with the providers to meet the needs of the individual through communication with the PMP (if applicable), other providers, and the member’s natural support system. The goal is to help members gain optimum health or improved functional capability, in the right setting and in a cost-effective manner. Complex case management with provider focus is the active coordination by the Contractor of care and services between providers while navigating the extensive systems and resources required for the member. It involves comprehensive assessment, determination of available benefits, development and implementation of a complex case management plan directed at the chronic health conditions. At a minimum, the Contractor must provide complex case management services for members discharged from an inpatient psychiatric, drug overdose, or substance abuse hospitalization, for no fewer than ninety (90) calendar days following that inpatient hospitalization discharge. The Contractor must also provide complex case management services for any member at risk for inpatient psychiatric or substance abuse re -hospitalization. Care managers must contact members during an inpatient hospitalization or as soon as practicable upon receiving notification of a member’s inpatient behavioral health hospitalization. The care manager must work with the hospital discharge planner, provider case manager and/or natural supports (i.e. family) to ensure that an outpatient follow-up appointment is scheduled to occur no later than seven (7) calendar days following the inpatient behavioral health hospitalization discharge and transportation is not a barrier to attending the appointment. Complex case management with provider focus includes all of the services and benefits from disease management and care management. In addition,

  • Our Service The services that you have selected and the charges for those services are confirmed in Section 9 - Your Consent at the end of this agreement. We agree to provide the services selected and you agree to pay us for those services. Any advice or recommendation that we offer to you, will only be given after we have assessed your needs and considered your financial objectives and attitude to any risks that may be involved. We will also take into account any restrictions that you wish to place on the type of products you would be willing to consider.

  • DNS Service TLD Zone Contents 1.1. Apex SOA record 1.2. Apex NS records and in-­‐bailiwick glue for the TLD’s DNS servers 1.3. NS records and in-­‐bailiwick glue for DNS servers of registered names in the TLD

  • Grades of Service The Parties shall initially engineer and shall monitor and augment all trunk groups consistent with the Joint Process as set forth in Section 14.1 of this Attachment.

  • IN-SERVICE When a nurse attends any in-service programme during her/his regularly scheduled working hours, she/he shall suffer no loss of pay. When a nurse is unable to do so, and attends the in-service programme outside her/his regularly scheduled hours, she/he shall be paid for all time attendance at her/his straight time rate of pay. If attendance is mandatory all applicable premiums will apply.

  • Service Period The Service Period of this Agreement is for 1 year in respect of the unit and starts on the Start Date as defined in the Terms and Conditions, or, in the case of an extension of renewal of the provision of Support Services, starts on the date of payment of the Charges.

  • Utility Service To the extent commercially reasonable and practicable, the Sellers and Purchaser shall obtain xxxxxxxx and meter readings as of the Business Day preceding the Closing Date to aid in the proration of charges for gas, electricity and other utility services which are not the direct responsibility of Tenants. If such xxxxxxxx or meter readings as of the Business Day preceding the Closing Date are obtained, adjustments for any costs, expenses, charges or fees shown thereon shall be made in accordance with such xxxxxxxx or meter readings. If such xxxxxxxx or meter readings as of the Business Day preceding the Closing Date are not available for a utility service, the charges therefor shall be adjusted at the Closing on the basis of the per diem charges for the most recent prior period for which bills were issued and shall be further adjusted at the Final Closing Adjustment on the basis of the actual bills for the period in which the Closing takes place. Each Property’s Seller shall receive a credit at Closing for the Utility Deposits, if any, that are transferred or made available to Purchaser and that are held by applicable utility companies for the account of such Seller in respect of services provided to such Seller’s Property or Properties. Purchaser shall arrange for placing all utility services and bills in its own name as of the Closing Date.

  • PERIOD OF SERVICE The Grant Services will commence on the Start Date and shall expire on the End Date as set forth in the SUMMARY PAGE.

  • Basic Service As defined in M.G.L. c. 164, § 1 and in orders of the Department, as amended or promulgated, as the case may be, from time to time.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!