Third-Party Monitoring. 1. No later than three (3) months after the Effective Date, the Recipient shall hire and maintain throughout its Project implementation, Third-Party Monitoring Agent(s), on the terms of reference satisfactory to the Association, to be financed out of the proceeds of the Financing as set forth in the table under Section IV.A. of Schedule 2 to this Agreement, to carry out Third-Party Monitoring of the Project implementation. The Recipient shall share with the Association summary of qualifications of the recommended candidate entity(ies) for the contract of the Third-Party Monitoring Agent(s) prior to their hiring.
Third-Party Monitoring. SISW may appoint a third party to collect and maintain information relating to Customer’s use of the Service for SISW’s internal business purposes, including without limitation monitoring Customer’s use for compliance with the Entitlement and for any unauthorized use of the Service.
Third-Party Monitoring. The Recipient shall hire and maintain throughout Project implementation Third- Party Monitoring Agent(s) to be financed out of the proceeds of the Financing as set forth in the table under Section IV.A. of Schedule 2 to this Agreement.
Third-Party Monitoring. The Department reserves the right to contract for third party consultant services to deliver independent verification and validation (IV&V) that provides an objective assessment of software products, processes, Contract requirements and the People First System and Services throughout the Contract term. The third party consultants shall be reasonably acceptable to Service Provider, execute a nondisclosure agreement, and shall have the authority to access any and all documents, information or gain other access afforded the Department under this Contract. The Department will use reasonable efforts to conduct such IV&V efforts in a manner that will minimize the disruption to the business operations of the Service Provider, its affiliates, and its Subcontractors. The purpose of initiating IV&V services includes: • Early assessment of People First System performance. • Early detection and correction of System Defects. • Enhanced management insight into business processes and system / security risk. • Ensure conformance to performance standards, schedule and reasonable use of System Enhancement Hours. • Improved software development and maintenance processes to minimize customizations. • Business process improvement support to increase standardization and efficiency. Section
Third-Party Monitoring. Detecting and handling obligation violations is essential, in particular as contracts often specify how to react in such circumstances, e.g. the operator taking a penalty for late servicing in clause R3 in Table 3. However, this requires independent contract parties to hold a consistent view of whether a violation has occurred – which is not always trivial to achieve in any distributed system. As part of our architecture, we attempt to meet this need by two complementary measures. Full details would exceed the scope of this chapter, but we summarise the ideas below and point interested readers to existing publications (Xxxxxx et al. 2009; Xxxxxxxxx et al. 2009). First, we allow contract parties to name and agree in the contract which observers are jointly trusted by all signing parties. The reason for this joint trustworthiness in an observer cannot be application-independent. For example, in a financial situation, a bank may be a trusted third-party observer, whereas in a remote procedure call we may have to rely on the combined reports of the caller and the callee to obtain a trustworthy observation. We, therefore, simply provide the mechanism to declare trusted observers and leave establishing trust to other mechanisms. Second, we provide a generic, independent monitoring component. This takes as input, a translation of the contract into augmented transition networks (ATNs). Each ATN corresponds to one clause, and consists of a series of nodes connected arcs labelled with observable messages. As messages pass between contract parties, trusted observers report this to the independent monitor, which follows the arcs in the ATNs. This tracking ultimately allows the monitor to declare (to manager services), that a clause is fulfilled or violated. The trace of messages observed also acts as a means to explain violations, so providing some supporting evidence for redress. RELATED WORK There has been much previous work on various aspects of contract-based system modelling, enactment and administration, and our approach is intended to build on and be compatible with other ideas presented elsewhere. For example, there are many approaches to negotiation which may be used in the establishment of contracts (Xxxxx Xxxxxxx & Xxxxxxxx, 2000), and the administration of contracts can integrate with other useful behaviour, such as observation of fulfilment and violation of obligations potentially feeding into a longer-term assessment of systems (Xxxxx, Xxxxxx xx Xxxxx, &...
Third-Party Monitoring. The Department reserves the right to contract for third-party consultant services to deliver independent verification and validation (IV&V) that provide an assessment of software products, processes, Contract requirements, and the eProcurement Solution and Services throughout the Contract term. The third-party consultants shall have the authority to access any and all documents and information or gain other access afforded the Department under this Contract.
Third-Party Monitoring. The Vendor shall, throughout the Term, employ a third party performance health monitoring tool to monitor and report any Downtime events to the Customer, on no less than a monthly basis, the Vendor’s performance in respect of the Service Level requirements herein.
Third-Party Monitoring. 2. The Recipient shall: (a) no later than three (3) months from the Effective Date, or
Third-Party Monitoring. 1. No later than three (3) month(s) after the Effective Date, the Recipient shall update the terms of reference of Third-Party Monitoring Agent(s) in a manner satisfactory to the Association and thereafter maintain throughout its Project implementation, Third-Party Monitoring Agent(s), on said terms , to be financed out of the proceeds of the Financing as set forth in the table under Section IV.A. of Schedule 2 to this Agreement, to carry out Third-Party Monitoring of the Project implementation.
Third-Party Monitoring. Vonage reserves the right to (i) request a sampling of calls to enable quality monitor by Vonage and/or a third party monitoring contractor to monitor and assess call handling quality and compliance, and to (ii) establish mutually agreed call quality service level agreements with 3PV.
