Business Context. NSW Maritime has the dual responsibilities of being a self funding agency and maintaining a high standard of service delivery to its clients. The extent to which the NSW Maritime is able to fund its operations is affected by the requirement for the Government to approve any variations to the scale of fees and charges levied in respect to services provided. NSW Maritime is committed to maintaining the high standard of service delivery, which has been a characteristic of its operations over many years. This standard has been achieved by hard work and an outstanding commitment by our staff to the organisation's values and objectives and to the service delivery guarantees to our clients. In order for NSW Maritime to meet its obligations to ensure safe navigation and protect public safety and the environment, as required by relevant legislation, within the requirement to be self funding and fiscally responsible, the organisation must be flexible enough to respond to the changes to both the external environment and Government policy. This will require a work force which has a wide experience base, the ability to provide a "one stop shop" service and the flexibility to respond to urgent needs or demands where and when they occur. It also requires an organisation structure more able to respond to and service NSW Maritime’s clients across the State. The process of continuous improvement will be the method adopted to assess the relevance of activities and to improve the quality, range and value of services to our clients. It is essential that the organisation and our staff have the flexibility to respond to change identified by this process of continuous improvement.
Business Context. 2.1.1 The pandemic brought about an explosion in parcel volumes and through the outstanding efforts of employees this resulted in exceptional short term financial performance. However, the end of the pandemic has seen volumes fall away and together with the cost-of-living crisis there has been a serious impact on consumer spending trends.
2.1.2 During this period the long-established trend of structural decline in letters has accelerated and we are now delivering c25% fewer letters than before the pandemic.
2.1.3 Parcel volumes (which is where the company generates a large proportion of its income) have also fallen 20% this year. At the same time, Royal Mail’s competitors are increasing their market share and are now investing in their own infrastructure to grow their businesses.
2.1.4 Royal Mail is now forecasting full year losses of up to £450 million and revenue in the first nine months of FY22/23 was down over £800 million year on year; and
2.1.5 RMG faces intense and increasing competition in parcels. Unless we change, the competition will gain market share at RMG’s expense.
Business Context. The Waterways Authority now has the dual responsibilities of being a self funding agency and maintaining a high standard of service delivery to its clients. The extent to which the Authority is able to fund its operations is affected by the requirement for the Government to approve any variations to the scale of fees and charges levied in respect to services provided. The Waterways Authority is committed to maintaining the high standard of service delivery, which has been a characteristic of its operations over many years. This standard has been achieved by hard work and an outstanding commitment by our staff to the organisation's values and objectives and to the service delivery guarantees to our clients. In order for the Authority to meet its obligations as the xxxxxxx of State waters and protector of public safety and to achieve this within the requirement to be self funding and fiscally responsible, it requires an organisation with the flexibility to respond to the changes to both the external environment and to Government policy. This will require a work force which has a wide experience base, the ability to provide a "one stop shop" service and the flexibility to respond to urgent needs or demands where and when they occur. It also requires an organisation structure more able to respond to and service the Authority’s clients across the State. The process of continuous improvement will continue to be the method adopted to assess the relevance of activities and to improve the quality, range and value of services to our clients. It is essential that the organisation and our staff have the flexibility to respond to change identified by this process of continuous improvement.
Business Context. Embarq has contracted Synacor to be a part of this major integration through agreeing to the terms set forth in the Seventh Addendum to the Contract and approvals for this PRD (Project Requirement Document). Synacor will only develop this product for the AJAX webmail client. We will not develop this technology for the lite client. Below you will find a graph with statics to support our decision to only develop this network address book product for the AJAX client.
Business Context. Describe the Business Context or driver for this PRD. ÞThis initiative will provide an overall better customer experience in addition to enabling Synacor to better be able to target messaging and product information to customers on xxxxxxxx.xxx by knowing more about the customer and what products they already have. With this ability to do more direct targeting the parties are expecting a higher cross-sell capability through xxxxxxxx.xxx.
Business Context. Xxxxxx’s 18,000 employee base resides across the country from their corporate headquarters in Overland Park, Kansas to one of their sixteen plus call centers. It is estimated that approximately 10,000 to 12,000 of these employees do not live in their service territory. Embarq estimates that approximately 5,000 – 6,000 of their employees that do not live in territory will register for a xxxxxxxx.xxx account for portal and email access. Their current customer base averages approximately 1.7 users per account so it is expected that their employees will follow a similar model. Embarq will be paying Synacor development fees to build out the new registration and account management processes for this subset of users of xxxxxxxx.xxx. Additionally, Embarq will be paying Synacor a fee for monthly portal and email bandwidth costs, email server usage, email system administration, and ongoing reconciliation / account management functions. This is all defined in the Fourth Amendment to the Contract between Synacor and Embarq. Embarq will provide tier one and two of support services for their employees and Synacor will provide tier three of support services as happens today with the current customer base.
