Changes to Agreed Services Sample Clauses
Changes to Agreed Services. Where there are any changes to the agreed services that will affect the learner, including in the event of SBI closing down, SBI will advise the learner as soon as practicable. This includes changes to any new third-party arrangements or a change of ownership or any changes to existing third party arrangements. Consumer Guarantee Sydney Business Institute Pty Limited guarantees that the services provided by the RTO will be: • provided with due care and skill; • fit for any specified purpose (express or implied); • provided within a reasonable time (when no timeframe is set for the training). Complaints and Appeals If a student is experiencing any difficulties, they are encouraged to discuss their concerns with Senior Management. SBI administrative staff will make themselves available at a mutually convenient time if a student wishes to seek assistance. If a Staff member or Student wishes to make a formal complaint, they are required to complete a Complaints and Appeals Form, which can be found on SBI’s website or at the SBI Reception. Once the form has been completed, the form should be submitted to SBI for actioning. Please refer to the Student Handbook for more details on the complaints and appeals process. Credit Transfer SBI recognises the Australian Qualifications Framework and Vocational Education and Training (VET) qualifications and VET statements of attainment issued by any other Registered Training Organisation. Credit Transfer will be awarded for all units of competencies that directly align with units from the qualification the student has enrolled. Evidence of competences achieved must be supplied for recognition to be processed (i.e. presentation of original certificate or transcript). Please refer to the Student Handbook or contact the office for the procedure on how to apply for a Credit Transfer. Language, Literacy and Numeracy (LLN) LLN support is available to provide students with advice and support services in the provision of language, literacy and numeracy assessment services. Students needing assistance with their learning is to be identified upon enrolment. Trainers and staff within SBI can provide students with support to assist the student throughout the learning process. Language, Literacy and Numeracy skills are generally included and identified in Training Packages and accredited course programs. In identifying language, literacy and numeracy requirements, students are required to have basic skills in: • Count, check and record...
Changes to Agreed Services. 1. If the provider is forced to change a significant condition of the contract before the start of the trip, they will propose a change to the contract to the customer. If the proposed change results in a change in the trip price, the new price must be stated in the proposal. The customer has the right to decide whether to accept the change or to withdraw from the contract without paying a cancellation fee. The decision must be communicated in writing to the provider within the period specified by the provider in the change proposal.
2. If the provider does not provide the agreed services or a significant part of them properly and on time after the start of the trip, or if it becomes clear that they will not be able to provide them, the provider must take measures without delay to ensure the agreed services are secured.
3. The provider is entitled to make operational changes to the program and services provided during the trip if extraordinary reasons prevent the originally agreed program and services from being provided. In such cases, the provider must arrange for a substitute program and services of similar quality to the originally agreed services. If services of the same or higher level are provided, the customer has no right to claim any compensation from the provider. If the provider does not arrange for substitute services of the agreed scope and quality, they must refund the customer the price paid for the non-provided services or provide a discount for the services included in the trip price but not provided.
4. If it is not possible to accommodate the customer in the agreed accommodation, the provider must arrange for alternative accommodation of the same or higher category within the same location. The alternative accommodation can be provided for part of the stay.
5. The provider is entitled to a refund for services provided beyond the agreed services in the contract, which were provided with the customer's consent during the trip.
6. The provider reserves the right to immediately cancel the trip due to events that cannot be prevented even with all efforts or due to unusual and unforeseeable circumstances (force majeure) that prevent or significantly restrict the realization of the trip as per the contract and endanger the safety of participants.
7. The provider reserves the right to change the program or schedule due to force majeure, government decisions, or extraordinary events.
Changes to Agreed Services. Where there are any changes to the agreed training and assessment services that will affect you, the College will advise you as soon as practicable. If the College closes or is unable to deliver any part of the qualification or course that you are enrolled in, the College will ensure that you: