Changes to Agreed Services. Where there are any changes to the agreed services that will affect the learner, including in the event of SBI closing down, SBI will advise the learner as soon as practicable. This includes changes to any new third-party arrangements or a change of ownership or any changes to existing third party arrangements. Consumer Guarantee Sydney Business Institute Pty Limited guarantees that the services provided by the RTO will be: • provided with due care and skill; • fit for any specified purpose (express or implied); • provided within a reasonable time (when no timeframe is set for the training). Complaints and Appeals If a student is experiencing any difficulties, they are encouraged to discuss their concerns with Senior Management. SBI administrative staff will make themselves available at a mutually convenient time if a student wishes to seek assistance. If a Staff member or Student wishes to make a formal complaint, they are required to complete a Complaints and Appeals Form, which can be found on SBI’s website or at the SBI Reception. Once the form has been completed, the form should be submitted to SBI for actioning. Please refer to the Student Handbook for more details on the complaints and appeals process. Credit Transfer SBI recognises the Australian Qualifications Framework and Vocational Education and Training (VET) qualifications and VET statements of attainment issued by any other Registered Training Organisation. Credit Transfer will be awarded for all units of competencies that directly align with units from the qualification the student has enrolled. Evidence of competences achieved must be supplied for recognition to be processed (i.e. presentation of original certificate or transcript). Please refer to the Student Handbook or contact the office for the procedure on how to apply for a Credit Transfer. Language, Literacy and Numeracy (LLN) LLN support is available to provide students with advice and support services in the provision of language, literacy and numeracy assessment services. Students needing assistance with their learning is to be identified upon enrolment. Trainers and staff within SBI can provide students with support to assist the student throughout the learning process. Language, Literacy and Numeracy skills are generally included and identified in Training Packages and accredited course programs. In identifying language, literacy and numeracy requirements, students are required to have basic skills in: • Count, check and record...
Changes to Agreed Services. (5.4) Where there are any changes to the agreed services that will affect the learner, including in the event of LDO Group Training Pty Ltd t/as LDO Training closing down, the RTO will advise the learner as soon as practicable. This includes changes to any new third-party arrangements or a change of ownership or any changes to existing third party arrangements.
Changes to Agreed Services. (5.4) Where there are any changes to the agreed services that will affect the learner, including in the event of Australian National Education Pty Ltd closing down, the RTO will advise the learner as soon as practicable. This includes changes to any new third-party arrangements or a change of ownership or any changes to existing third party arrangements.
Changes to Agreed Services. Where there are any changes to the agreed training and assessment services that will affect you, the College will advise you as soon as practicable. If the College closes or is unable to deliver any part of the qualification or course that you are enrolled in, the College will ensure that you: • are transferred to another RTO with the least disruption to individuals concerned; • are provided with an appropriate refund for the service not provided; • are issued with Certificates and transcripts based on completed units of competency. Providing Current Contact Details Keeping your contact details current with Australian College will ensure that your award and course materials arrive safely via email or post. Please notify Australian College within 7 calendar days of any changes to your name, address, phone number and email. Where a name change has occurred, official documentation must be provided to Australian College in order for the Student’s records to be updated. Feedback Your feedback is important to us. Regardless of whether your feedback is positive or negative we want to hear about it. This will help us improve our courses and services. So please let us know if you have something to contribute.
