– Complaints/Grievances Sample Clauses

– Complaints/Grievances. (a) For the purpose of this Agreement "grievance" shall mean any difference or dispute arising between the Parties to this Agreement concerning the interpretation, application, administration or alleged violation of this Collective Agreement whether between the Employer and any Employee bound by this Agreement or between the Employer and YusApuY. In addition, for the purposes of Article 8, the supervisor shall be defined as a non-YusApuY bargaining unit member (Article 31.08 - Definitions).

– Complaints/Grievances. For the purpose of this Agreement, “grievance” shall mean any difference or dispute arising between the Parties to this Agreement concerning the interpretation, application, administration or alleged violation of this Collective Agreement whether between the Employer and any Employee bound by this Agreement or between the Employer and the Union.

– Complaints/Grievances. Complaints and grievances shall be dealt with in the following manner. All grievances must be in writing (Step excepted), and filed within seven (7) days of the alleged grievance. If an employeehas a complaint, he shall, with or without his xxxxxxx, take the matter up orally with his supervisor. The supervisor will give his answer to the complaint within five (5) days it has been brought to his attention. For the purpose of this clause, supervisor shall include Area Supervisor, Traffic Maintenance Supervisor, Service Centre Supervisor and Survey and Inspection Supervisor or designate. If the reply of the Supervisor is not satisfactory, the complaint shall be stated in writing as a grievance and shall, within five (5) days after the Supervisor has given his answer, be submittedby the employee and a stewardto the SectionManager. Within two (2) days after receipt, the SectionManager will commence discussion with the employee and xxxxxxx, and will give his reply, in writing, within a five (5) days. For the purpose of this clause, Section Manager shall include Manager Works Maintenance Operations, Manager Engineering Technical Services, Manager Traffic Engineering and Operations and Manager Service Centre. the reply of the Section Manager is not satisfactory, the grievance may, within five (5) working days, be referred to the Director of Engineering and Works or designate or the Director of Transportation and Engineering Planning or designate, and such other representative as may be chosen to represent the City, will meet with the Union Committee to discuss the grievance within five (5) working days after it has been referred to this step. At this meeting, a full-time representative of the Union may be present if his presence is requested by either party. A written reply to the grievance will be given within five working days after the meeting has been held. If a grievance is not settled to the satisfaction of either party to this Agreement by the procedure outlined above, then either such party may, within seven (7) days, refer the grievance to arbitration in accordance with the provisions contained in Article Any of the time allowances provided in this Article may be extended by mutual agreement between the City and the Union Committee.

– Complaints/Grievances. Clients who are not satisfied with services of CAS have the right to a complaint/grievance process. Initially, clients should try to resolve the issue with their case worker. If not satisfied they may contact the Supervisor. If the issue remains unresolved they should submit in writing to the Executive Director. Should the complaint involve the Executive Director the issue should be addressed to the Chairman of the Board of Directors. Complaints should receive a response within 30 days. Should the complaint remain unresolved, the client may contact the Executive Committee of the Board of Directors and a response will be provided within 30 days. If not satisfied, the client may utilize mediation or arbitration to resolve the issue. All clients may receive additional details regarding the complaint or grievance policy upon request. CAS will never take action to discourage the client from making or expressing a complaint. CAS does not discourage the client from providing information in writing, interviewing, answering questions, or expressing their opinions about the performance of the agency to an accrediting entity.

– Complaints/Grievances. Pass holder complaints/grievance concerning other Pass holders or the Course or its facilities shall be held in the strictest confidence, made in writing and submitted only to the Manager, who shall handle the complaint/grievance pursuant to the A-list Pass Holder Plan. The Manager shall investigate the complaint/grievance and determine the action, if any, to be taken by the Course.

– Complaints/Grievances. A full copy of the Compliments & Complaints policy is available on your e-portfolio, however in the first instance of a complaint you should raise your concern with the Quality Assurer indicated in the Points of Contact in this document. They will deal with your concern sensitively and follow the process in the complaints & grievances policy. If after following the above process you feel your concerns have not been suitably addressed you can always contact the National Apprenticeship helpline on 0800 015 0400 for further advice or contact the Education and Skills Funding Agency (ESFA) xxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxx.xxx.xx

– Complaints/Grievances. The parties hereto shall meet promptly through their authorized representatives respectively to discuss and adjust any dispute and/or grievance which may arise between the parties. Every effort shall be exerted mutually to adjust any and all grievances which may arise. Any dispute or grievance between the employee and the employer shall be dealt with as provided in the procedure in the following clauses.

– Complaints/Grievances. The parties hereto desire that every complaint shall be dealt with as deserves as quickly as possible and that adjustment of every justified shall be promptly made. the discussion of a grievance, if is mutually agreed that witnesses aid in settling the grievance they may be requested to attend.

– Complaints/Grievances. Except as otherwise specifically provided in this Agreement, complaints shall be presented promptly and, in all events, the Step 1 discussion of complaints must be held within thirty (30) days from the date the cause of the complaint occurred, or within thirty (30) calendar days from the time the employee should have known of the occurrence of the event upon which the complaint is based.

– Complaints/Grievances. 7.01 If an employee has a complaint, they wish to bring to the attention of the Company the matter will be taken up verbally with the employee’s immediate Supervisor. The employee may do this with or without the participation of a Xxxxxxx. The Supervisor will give their reply within two (2) working days.