– Complaints/Grievances. (a) For the purpose of this Agreement "grievance" shall mean any difference or dispute arising between the Parties to this Agreement concerning the interpretation, application, administration or alleged violation of this Collective Agreement whether between the Employer and any Employee bound by this Agreement or between the Employer and YusApuY. In addition, for the purposes of Article 8, the supervisor shall be defined as a non-YusApuY bargaining unit member (Article 31.08 - Definitions).
– Complaints/Grievances. For the purpose of this Agreement, “grievance” shall mean any difference or dispute arising between the Parties to this Agreement concerning the interpretation, application, administration or alleged violation of this Collective Agreement whether between the Employer and any Employee bound by this Agreement or between the Employer and the Union.
– Complaints/Grievances. Complaints and grievances shall be dealt with in the following manner. All grievances must be in writing (Step excepted), and filed within seven (7) days of the alleged grievance. If an employeehas a complaint, he shall, with or without his xxxxxxx, take the matter up orally with his supervisor. The supervisor will give his answer to the complaint within five (5) days it has been brought to his attention. For the purpose of this clause, supervisor shall include Area Supervisor, Traffic Maintenance Supervisor, Service Centre Supervisor and Survey and Inspection Supervisor or designate. If the reply of the Supervisor is not satisfactory, the complaint shall be stated in writing as a grievance and shall, within five (5) days after the Supervisor has given his answer, be submittedby the employee and a stewardto the SectionManager. Within two (2) days after receipt, the SectionManager will commence discussion with the employee and xxxxxxx, and will give his reply, in writing, within a five (5) days. For the purpose of this clause, Section Manager shall include Manager Works Maintenance Operations, Manager Engineering Technical Services, Manager Traffic Engineering and Operations and Manager Service Centre. the reply of the Section Manager is not satisfactory, the grievance may, within five (5) working days, be referred to the Director of Engineering and Works or designate or the Director of Transportation and Engineering Planning or designate, and such other representative as may be chosen to represent the City, will meet with the Union Committee to discuss the grievance within five (5) working days after it has been referred to this step. At this meeting, a full-time representative of the Union may be present if his presence is requested by either party. A written reply to the grievance will be given within five working days after the meeting has been held. If a grievance is not settled to the satisfaction of either party to this Agreement by the procedure outlined above, then either such party may, within seven (7) days, refer the grievance to arbitration in accordance with the provisions contained in Article Any of the time allowances provided in this Article may be extended by mutual agreement between the City and the Union Committee.
– Complaints/Grievances. Clients who are not satisfied with services of CAS have the right to a complaint/grievance process. Initially, clients should try to resolve the issue with their case worker. If not satisfied they may contact the Supervisor. If the issue remains unresolved they should submit in writing to the Executive Director. Should the complaint involve the Executive Director the issue should be addressed to the Chairman of the Board of Directors. Complaints should receive a response within 30 days. Should the complaint remain unresolved, the client may contact the Executive Committee of the Board of Directors and a response will be provided within 30 days. If not satisfied, the client may utilize mediation or arbitration to resolve the issue. All clients may receive additional details regarding the complaint or grievance policy upon request. CAS will never take action to discourage the client from making or expressing a complaint. CAS does not discourage the client from providing information in writing, interviewing, answering questions, or expressing their opinions about the performance of the agency to an accrediting entity.
– Complaints/Grievances. The parties hereto desire that every complaint shall be dealt with as deserves as quickly as possible and that adjustment of every justified shall be promptly made. the discussion of a grievance, if is mutually agreed that witnesses aid in settling the grievance they may be requested to attend.
– Complaints/Grievances. Except as otherwise specifically provided in this Agreement, complaints shall be presented promptly and, in all events, the Step 1 discussion of complaints must be held within thirty (30) days from the date the cause of the complaint occurred, or within thirty (30) calendar days from the time the employee should have known of the occurrence of the event upon which the complaint is based.
– Complaints/Grievances. 7.01 If an employee has a complaint, they wish to bring to the attention of the Company the matter will be taken up verbally with the employee’s immediate Supervisor. The employee may do this with or without the participation of a Xxxxxxx. The Supervisor will give their reply within two (2) working days.
– Complaints/Grievances. A full copy of the Compliments & Complaints policy is available on your e-portfolio, however in the first instance of a complaint you should raise your concern with the Quality Assurer indicated in the Points of Contact in this document. They will deal with your concern sensitively and follow the process in the complaints & grievances policy. If after following the above process you feel your concerns have not been suitably addressed you can always contact the National Apprenticeship helpline on 0800 015 0400 for further advice or contact the Education and Skills Funding Agency (ESFA) xxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxx.xxx.xx
– Complaints/Grievances a. The Company must assure that all complaints/grievances, forwarded by consumers or the Division, written and verbal, be recorded and logged as required by Massachusetts statutes and/or regulations.
b. The Company must bring all significant or systematic issues that are identified in consumer complaints/grievances or received from other credible sources to senior management in order to institute changes necessary to eliminate sources of repeated complaints/grievances.
c. The Company must review current agent disciplinary procedures and institute, if it has not already done so, disciplinary procedures to address agent-related issues identified in its complaint/grievance records.
d. The Company must ensure that all issues raised in a complaint/grievance are acknowledged and addressed completely in its responses.
e. The Company must conduct a good faith investigation of all allegations of any agent’s improper sales practices with appropriate discipline for substantiated infractions and implement additional agent training when necessary to prevent recurrence of improper practices.
f. The Company must comply with the timeliness of response and timeliness of resolution of complaint/grievance as required under Massachusetts statutes and/or regulations.
– Complaints/Grievances. The proper committee, to the management, shall refer grievances no later than 30 days after the occurrence. The grievances shall be stated to the party concerned when the appointment is requested. If no settlement is reached, the matter shall then be referred to an executive of the Company and a National Union Officer, and may finally be referred within fifteen (15) days to Arbitration. The parties will attempt to agree upon an arbitrator and, upon failing to do so, the Minister of Labour or the Labour Arbitration Commission may make the appointment, whichever is applicable upon the request of either party.
