CUSTOMER SERVICE REPORTING Sample Clauses

CUSTOMER SERVICE REPORTING. ISSUE: DRA’s Report raised concerns regarding billing inquiries and service leaks and recommended that San Xxxxxxx be required to report on its efforts to reduce the number of customer inquiries regarding billing and service leaks.
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CUSTOMER SERVICE REPORTING. Errors (1) The Service Provider operates customer service under the terms specified in the Subscription Contract for the purpose of managing the complaints, reporting the errors, troubleshooting, client support and consulting related to the VCC Live Service. (2) The Subscriber shall forward its observations, complaints and questions relating to the VCC Live Service to the Service Provider's customer service without delay, which the Service Provider shall document and investigate. (3) Due to data protection and security reasons, the Service Provider may only disclose information to and accept notifications from unambiguously identified Admin Users. The Parties define unambiguous identification as the comparison of the caller's number in the event of a call or the sender's email address in the event of an email message with the User Data. (4) The Parties shall cooperate in order to manage any notifications as soon as possible and to share with each other all details necessary for dealing with the notification. (5) Annex 3 of this GTA contains the contact information of the Service Provider's customer service, the content requirements of notifications addressed to the Service Provider and the process of managing notifications. (6) The Service Provider shall not be held liable for erroneous operation unless the Subscriber has informed the Service Provider of the error at the telephone number of the customer service specified in Annex 3 to this GTA or via the error notification interface maintained by the Service Provider by providing sufficient detail for Service Provider to be able to clearly identify the error. The Subscriber understands that the Service Provider records all telephone calls for quality assurance reasons and may store such recordings as well as any electronic error notifications and the related email correspondence and the recorded conversation until the expiry of the particular claim in accordance with the relevant provisions of law. The time of error notifications is the point in time at which the Subscriber reports the error in a clear and identifiable manner to the Service Provider. (7) Delays beyond Service Provider's control and Service Provider's failure to possess at all or in due course necessary information the other Party is aware of are not deemed to constitute delays attributable to the Service Provider.
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CUSTOMER SERVICE REPORTING. Number of calls and emails, with total and broken down by classification; • Average time to answer call; • Average time of call; • Number of refunds and amount given per month; and • Upon call center software availability, number of calls of different types of issues, and average length of call.
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CUSTOMER SERVICE REPORTING a. All customer service calls from Xxxx.xxx Users and Purchasers shall go directly to Xxxx.xxx customer service agents. Such Xxxx.xxx customer service agents shall answer questions regarding navigation of the Xxxx.xxx Site and the pre-delivery status of Contact Lens Orders. Questions that refer to specific product information regarding Contact Lenses or that require the specific expertise of Lens Express with respect thereto shall be forwarded to Lens Express' customer service agents. Lens Express and Xxxx.xxx agree to jointly create customer service scripts and escalation criteria to ensure a high level of service while taking advantage of Xxxx.xxx's existing customer service capacity and making best efforts to use Xxxx.xxx's software at Xxxx.xxx's expense. b. No less than once per day, Lens Express shall provide reports, in form and substance and by means reasonably acceptable to Xxxx.xxx, with respect to the status of orders, shipment, delivery, and returns.
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CUSTOMER SERVICE REPORTING. A. Franchisee shall provide the City with reports on customer service in the forms shown below including sufficient information (in the City’s reasonable judgement) for the City to evaluate the quarterly performance standards set forth in this Appendix. For the term of this Agreement, such reports shall be provided on a quarterly basis, within sixty days of the end of a calendar quarter. B. The City shall have the right to audit Franchisee’s reports and all records necessary to determine Franchisee’s compliance with the standards set forth in this Appendix B; provided, that such audits shall be conducted no more frequently than once per year.
Sample 1
CUSTOMER SERVICE REPORTING. The Contractor shall maintain an office and a local telephone number for the receipt of service calls or complaints. The minimum hours of operation for the office shall be, Mondays through Fridays, from 7:00 a.m. to 5:30 p.m., and Saturday from 8:00 a.m. to 12:00 p.m. The Contractor shall provide Residential and Commercial accounts with an after-hour emergency answering service, whereby a customer requiring an emergency collection or related matter may call the emergency line and become connected with a customer service representative of the Contractor. The Contractor shall also provide and maintain a dedicated website and email address available on a 24/7 basis for all Residential and Commercial accounts to request services, schedule special pickups, set up online billing information, report a complaint, download public education materials, and other functions as agreed upon by the Contractor and the Village. Complaints shall be given prompt and courteous attention. The Contractor shall investigate any scheduled collections alleged to have been missed, and if such allegations are verified, arrange for pick-up of all Acceptable Waste within twenty-four (24) hours after the complaint is received.
Sample 1
CUSTOMER SERVICE REPORTING. The Contractor shall maintain an office and a local telephone number for the receipt of service calls or complaints, Mondays through Fridays, from at least 8:30 a.m. to 5:00 p.m. Complaints shall be given prompt and courteous attention. The Contractor shall investigate any scheduled collections alleged to have been missed, and if such allegations are verified, arrange for pick-up of all Acceptable Waste within twenty-four (24) hours after the complaint is received.
Sample 1
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Related to CUSTOMER SERVICE REPORTING

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • CHILD ABUSE REPORTING CONTRACTOR hereby agrees to annually train all staff members, including volunteers, so that they are familiar with and agree to adhere to its own child and dependent adult abuse reporting obligations and procedures as specified in California Penal Code section 11164 et seq. and Education Code 44691. To protect the privacy rights of all parties involved (i.e., reporter, child and alleged abuser), reports will remain confidential as required by law and professional ethical mandates. A written statement acknowledging the legal requirements of such reporting and verification of staff adherence to such reporting shall be submitted to the LEA.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Performance Reporting The State of California is required to submit the following financial reports to FEMA:

  • Quarterly Contractor Performance Reporting Customers shall complete a Contractor Performance Survey (Exhibit I) for each Contractor on a Quarterly basis. Customers will electronically submit the completed Contractor Performance Survey(s) to the Department Contract Manager no later than the due date indicated in Contract Exhibit D, Section 17, Additional Special Contract Conditions. The completed Contractor Performance Survey(s) will be used by the Department as a performance-reporting tool to measure the performance of Contractors. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MyFloridaMarketPlace or on the Department's website).

  • Loop Testing/Trouble Reporting 2.1.6.1 Telepak Networks will be responsible for testing and isolating troubles on the Loops. Telepak Networks must test and isolate trouble to the BellSouth portion of a designed/non-designed unbundled Loop (e.g., UVL-SL2, UCL-D, UVL-SL1, UCL-ND, etc.) before reporting repair to the UNE Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from BellSouth at the time of the trouble report, Telepak Networks will be required to provide the results of the Telepak Networks test which indicate a problem on the BellSouth provided Loop. 2.1.6.2 Once Telepak Networks has isolated a trouble to the BellSouth provided Loop, and had issued a trouble report to BellSouth on the Loop, BellSouth will take the actions necessary to repair the Loop if a trouble actually exists. BellSouth will repair these Loops in the same time frames that BellSouth repairs similarly situated Loops to its End Users. 2.1.6.3 If Telepak Networks reports a trouble on a non-designed or designed Loop and no trouble actually exists, BellSouth will charge Telepak Networks for any dispatching and testing (both inside and outside the CO) required by BellSouth in order to confirm the Loop’s working status. 2.1.6.4 In the event BellSouth must dispatch to the end-user’s location more than once due to incorrect or incomplete information provided by Telepak Networks (e.g., incomplete address, incorrect contact name/number, etc.), BellSouth will xxxx Xxxxxxx Networks for each additional dispatch required to repair the circuit due to the incorrect/incomplete information provided. BellSouth will assess the applicable Trouble Determination rates from BellSouth’s FCC or state tariffs.

  • Research Use Reporting To assure adherence to NIH GDS Policy, the PI agrees to provide annual Progress Updates as part of the annual Project Renewal or Project Close-out processes, prior to the expiration of the one (1) year data access period. The PI who is seeking Renewal or Close-out of a project agree to complete the appropriate online forms and provide specific information such as how the data have been used, including publications or presentations that resulted from the use of the requested dataset(s), a summary of any plans for future research use (if the PI is seeking renewal), any violations of the terms of access described within this Agreement and the implemented remediation, and information on any downstream intellectual property generated from the data. The PI also may include general comments regarding suggestions for improving the data access process in general. Information provided in the progress updates helps NIH evaluate program activities and may be considered by the NIH GDS governance committees as part of NIH’s effort to provide ongoing stewardship of data sharing activities subject to the NIH GDS Policy.

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