CUSTOMER SERVICE REPORTING Sample Clauses

CUSTOMER SERVICE REPORTING. Errors (1) The Service Provider operates customer service under the terms specified in the Subscription Contract for the purpose of managing the complaints, reporting the errors, troubleshooting, client support and consulting related to the VCC Live Service. (2) The Subscriber shall forward its observations, complaints and questions relating to the VCC Live Service to the Service Provider's customer service without delay, which the Service Provider shall document and investigate. (3) Due to data protection and security reasons, the Service Provider may only disclose information to and accept notifications from unambiguously identified Admin Users. The Parties define unambiguous identification as the comparison of the caller's number in the event of a call or the sender's email address in the event of an email message with the User Data. (4) The Parties shall cooperate in order to manage any notifications as soon as possible and to share with each other all details necessary for dealing with the notification. (5) Annex 3 of this GTA contains the contact information of the Service Provider's customer service, the content requirements of notifications addressed to the Service Provider and the process of managing notifications. (6) The Service Provider shall not be held liable for erroneous operation unless the Subscriber has informed the Service Provider of the error at the telephone number of the customer service specified in Annex 3 to this GTA or via the error notification interface maintained by the Service Provider by providing sufficient detail for Service Provider to be able to clearly identify the error. The Subscriber understands that the Service Provider records all telephone calls for quality assurance reasons and may store such recordings as well as any electronic error notifications and the related email correspondence and the recorded conversation until the expiry of the particular claim in accordance with the relevant provisions of law. The time of error notifications is the point in time at which the Subscriber reports the error in a clear and identifiable manner to the Service Provider. (7) Delays beyond Service Provider's control and Service Provider's failure to possess at all or in due course necessary information the other Party is aware of are not deemed to constitute delays attributable to the Service Provider.

CUSTOMER SERVICE REPORTING. Number of calls and emails, with total and broken down by classification; • Average time to answer call; • Average time of call; • Number of refunds and amount given per month; and • Upon call center software availability, number of calls of different types of issues, and average length of call.

CUSTOMER SERVICE REPORTING a. All customer service calls from ▇▇▇▇.▇▇▇ Users and Purchasers shall go directly to ▇▇▇▇.▇▇▇ customer service agents. Such ▇▇▇▇.▇▇▇ customer service agents shall answer questions regarding navigation of the ▇▇▇▇.▇▇▇ Site and the pre-delivery status of Contact Lens Orders. Questions that refer to specific product information regarding Contact Lenses or that require the specific expertise of Lens Express with respect thereto shall be forwarded to Lens Express' customer service agents. Lens Express and ▇▇▇▇.▇▇▇ agree to jointly create customer service scripts and escalation criteria to ensure a high level of service while taking advantage of ▇▇▇▇.▇▇▇'s existing customer service capacity and making best efforts to use ▇▇▇▇.▇▇▇'s software at ▇▇▇▇.▇▇▇'s expense. b. No less than once per day, Lens Express shall provide reports, in form and substance and by means reasonably acceptable to ▇▇▇▇.▇▇▇, with respect to the status of orders, shipment, delivery, and returns.

CUSTOMER SERVICE REPORTING. The Contractor shall maintain an office and a local telephone number for the receipt of service calls or complaints, Mondays through Fridays, from at least 8:30 a.m. to 5:00 p.m. Complaints shall be given prompt and courteous attention. The Contractor shall investigate any scheduled collections alleged to have been missed, and if such allegations are verified, arrange for pick-up of all Acceptable Waste within twenty-four (24) hours after the complaint is received.

CUSTOMER SERVICE REPORTING. A. Franchisee shall provide the City with reports on customer service in the forms shown below including sufficient information (in the City’s reasonable judgement) for the City to evaluate the quarterly performance standards set forth in this Appendix. For the term of this Agreement, such reports shall be provided on a quarterly basis, within sixty days of the end of a calendar quarter. B. The City shall have the right to audit Franchisee’s reports and all records necessary to determine Franchisee’s compliance with the standards set forth in this Appendix B; provided, that such audits shall be conducted no more frequently than once per year.

CUSTOMER SERVICE REPORTING. The Contractor shall maintain an office and a local telephone number for the receipt of service calls or complaints. The minimum hours of operation for the office shall be, Mondays through Fridays, from 7:00 a.m. to 5:30 p.m., and Saturday from 8:00 a.m. to 12:00 p.m. The Contractor shall provide Residential and Commercial accounts with an after-hour emergency answering service, whereby a customer requiring an emergency collection or related matter may call the emergency line and become connected with a customer service representative of the Contractor. The Contractor shall also provide and maintain a dedicated website and email address available on a 24/7 basis for all Residential and Commercial accounts to request services, schedule special pickups, set up online billing information, report a complaint, download public education materials, and other functions as agreed upon by the Contractor and the Village. Complaints shall be given prompt and courteous attention. The Contractor shall investigate any scheduled collections alleged to have been missed, and if such allegations are verified, arrange for pick-up of all Acceptable Waste within twenty-four (24) hours after the complaint is received.