Incident Recording Sample Clauses

Incident Recording. The Company requires the following information to be provided when a support requests is logged by email: • The name of the person logging the call • The contact details of the person logging the call including email address and telephone number • The support/incident ticket number from the Client’s support logging system • Full detailed information of the issue including the name of any individual client affected • When the problem arose and if there were any prior events that might be connected When a technical support request is placed with the Help Desk by the Point of Contact of the Client it will be assigned a call severity level in accordance with the table below. If appropriate, the severity level may be amended during the problem resolution process, but only by mutual agreement by the Company and the Client.
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Incident Recording. The Company requires the following information to be provided when a support requests is logged by email: • The name of the person logging the call • The contact details of the person logging the call including email address and telephone number • The support/incident ticket number from the Client’s support logging system • Full detailed information of the issue including the name of any individual client affected • When the problem arose and if there were any prior events that might be connected When a technical support request is placed with the Help Desk by the Point of Contact of the Client it will be assigned a call severity level in accordance with the table below. If appropriate, the severity level may be amended during the problem resolution process, but only by mutual agreement by the Company and the Client. The initial response time for problems and queries is dependent upon the severity level of the call and the system that is involved. The response time for each scenario is listed in the table below. Please note these are initial response times and not time taken to resolve the support issue. Category Impact Level Description Response Time Response Method Category 1 Critical Initiated by total unavailability of the service 1 Business Day Telephone/Email/ Remote Session Category 2 Urgent The problem has a significant impact on a individual site and/or local service operation 2 Business Days Telephone/Email/ Remote Session Category 3 General The problem has little or no impact on the site and/or the service 5 Business Days Telephone/Email/ Remote Session Category 4 Question General enquiry/question about the system 8 Business Days Telephone/Email/ Remote Session Category 5 Change Requests Changes to the original design specification 8 Weeks (Small changes) Summer Roll- over (large changes) Telephone/Email/ Remote Session The following products are within the technical support scope: • Office 365 SharePoint sites created through the CDB Product • Subject Teams and Staff Department Teams created through the CDB Product • Class Notebooks within Class Teams created through SDS by another party • Assignments within Class Teams created through SDS by another party • CDB Megamenu • Collaboration Teams created through the CDB Product • Class Dashboard • Staff Assignment Analytics • Cover Manager The following areas are within the technical support scope: • Fixes to the CDB Megamenu and CDB web parts • Assistance with using SharePoint Online for Project L...
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Related to Incident Recording

  • Incident Reports Any serious occurrence involving a beneficiary, outside the normal routine of the OTP (see TRICARE Operations Manual (XXX), Chapter 7, Section 4), shall be reported to the referring military providers and/or Military Treatment Facility (MTF)/Enhanced Multi-Service Market (eMSM) referral management office (on behalf of the military provider), and DHA, and/or a designee, as follows: (a) An incident of a life-threatening accident, patient death, patient disappearance, suicide attempt, incident of cruel or abusive treatment, or any equally dangerous situation involving a beneficiary, shall be reported by telephone on the next business day with a full written report within seven days. (b) The incident and the following report shall be documented in the patient’s clinical record. (c) Notification shall be provided, if appropriate, to the parents, legal guardian, or legal authorities.

  • Incident Reporting Transfer Agent will use commercially reasonable efforts to promptly furnish to Fund information that Transfer Agent has regarding the general circumstances and extent of such unauthorized access to the Fund Data.

  • Tape-recording Trust authorizes the Custodian to tape record any and all telephonic or other oral instructions given to the Custodian by or on behalf of the Trust, including from any Authorized Person. This authorization will remain in effect until and unless revoked by the Trust in writing. The Trust, upon request, further agrees to solicit valid written or other consent from any of its employees with respect to telephone communications to the extent such consent is required by Applicable Law.

  • Patient Records Upon termination of this Agreement, the New PC shall retain all patient dental records maintained by the New PC or the MSO in the name of the New PC. During the term of this Agreement, and thereafter, the New PC or its designee shall have reasonable access during normal business hours to the New PC's and the MSO's records, including, but not limited to, records of collections, expenses and disbursements as kept by the MSO in performing the MSO's obligations under this Agreement, and the New PC may copy any or all such records.

  • Student Records The School shall maintain student records for current and former students in accordance with the requirements of State and federal law, including the Family Education Rights and Privacy Act, 20 U.S.C. § 1232g, as may be amended from time to time.

  • Client Records 25.2.1 CONTRACTOR shall prepare and maintain accurate and 26 complete records of clients served and dates and type of services provided 27 under the terms of this Agreement in a form acceptable to ADMINISTRATOR.

  • Video recording During the Construction Period, the Contractor shall provide to the Authority for every calendar quarter, a video recording, which will be compiled into a 3 (three)- hour compact disc or digital video disc, as the case may be, covering the status and progress of Works in that quarter. The video recording shall be provided to the Authority no later than 15 (fifteen) days after the close of each quarter after the Appointed Date.

  • Certificate of Title The Receivable File related to such Receivable contains the original Certificate of Title (or a photocopy or image thereof) or evidence that an application for a Certificate of Title has been filed.

  • Telephone Monitoring/Recording From time to time we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.

  • Recording Either Lessor or Lessee shall, upon request of the other, execute, acknowledge and deliver to the other a short form memorandum of this Lease for recording purposes. The Party requesting recordation shall be responsible for payment of any fees or taxes applicable thereto.

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