Impact Level Description Response Time Sample Clauses

Impact Level Description Response Time. Response Method Category 1 Critical Initiated by total unavailability of the service 1 Business Day Telephone/Email/ Remote Session Category 2 Urgent The problem has a significant impact on a individual site and/or local service operation 2 Business Days Telephone/Email/ Remote Session Category 3 General The problem has little or no impact on the site and/or the service 5 Business Days Telephone/Email/ Remote Session Category 4 Question General enquiry/question about the system 8 Business Days Telephone/Email/ Remote Session Category 5 Change Requests Changes to the original design specification 8 Weeks (Small changes) Summer Roll- over (large changes) Telephone/Email/ Remote Session The following products are within the technical support scope: • Office 365 SharePoint sites • Class and Department Teams (Silver and Salamander SharePoint only) • Teams Class Notebook (Silver and Salamander SharePoint only) • School Data Sync (Silver and Salamander SharePoint only) The following areas are within the technical support scope: • Design fixes • Assistance with using SharePoint online (including remote help sessions) • Cloud Design Box MIS integration • Problem solving errors • Logging calls with Microsoft • Installation of third party add-ons* • Fixes and updates to any custom work or solutions provided by Cloud Design Box • Questions about Office 365 users, licensing and groups *Documentation and files must be provided for third party solutions. Training and support on third party software add-ons is not part of the support contract. The following areas are outside of the scope of the support contract but can be provided by the Company with consultancy or training services: • The disaster recovery of Office 365 or any associated supported product • Creation and licensing of users • New SharePoint look and feel designs • DirSync/Azure AD Connect • Custom application configuration • Desktop Applications • Mobile App configurations and connectivity • Backing up or recovery of applications or data • On-premises server support (including Active Directory and Exchange) • Onsite and remote training • Reconfiguration of the SharePoint environment to add/customise components (Search, OneDrive, Websites, App Store) • Information and content architecture consultancy • Direct end user support • Network issues including performance • Server and storage issues including performance • General server maintenance (updates, backups, housekeeping) • Issues caused by Microsoft upda...
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Impact Level Description Response Time. Response Method Category 1 Critical Initiated by total unavailability of the service 1 Business Day Telephone/Email/ Remote Session Category 2 Urgent The problem has a significant impact on a individual site and/or local service operation 2 Business Days Telephone/Email/ Remote Session Category 3 General The problem has little or no impact on the site and/or the service 5 Business Days Telephone/Email/ Remote Session Category 4 Question General enquiry/question about the system 8 Business Days Telephone/Email/ Remote Session Category 5 Change Requests Changes to the original design specification 8 Weeks (Small changes) Summer Roll-over (large changes) Telephone/Email/ Remote Session The following products are within the technical support scope:  Management of School Data Sync (SDS)  Office 365 SharePoint sites created through the CDB Product  Subject Teams and Staff Department Teams created through the CDB Product  Class Notebooks within class teams created through the CDB Product  Assignments within class teams created through the CDB Product  CDB Megamenu  Collaboration Teams created through the CDB Product  Class Dashboard  Staff Assignment Analytics  Student Assignment Search  Cover Manager The following areas are within the technical support scope:  Creation and management of Class Teams through SDS based on MIS data  Fixes to the CDB Megamenu and CDB web parts  Assistance with using SharePoint Online for Project Leads (including remote help sessions)  Cloud Design Box MIS integration  Resolving errors within the CDB Product  Logging calls with Microsoft relating to Teams, SharePoint, and Class Notebook, with the exception of issues relating to SDS and class teams membership  Fixes to any custom work or solutions provided by Cloud Design Box, subject to changes within Microsoft products which would make them no longer supportable  General questions about Microsoft 365, in relation to the CDB Product. The following areas are outside of the scope of the support contract but can potentially be provided by the Company with additional products, consultancy or training services:  Disaster recovery of Office 365 or any associated supported product  Creation and licensing of users  Creation of groups, beyond those created as part of the CDB Product installation  New SharePoint look and feel designs  DirSync/Azure AD Connect  Custom application configuration  Desktop Applications  Mobile App configurations and connectivity  Backing ...
Sample 1

Related to Impact Level Description Response Time

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Response Times Qubit bases its response times and the actions it takes to resolve problems on an assessment of the impact of the reported technical issue. The more serious the impact, the higher the assigned priority. For all support issues relating to Customer, Qubit will respond in accordance with Table 1: P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below.

  • Service Description 2.1 General

  • Long Description (If Applicable Training to provide the knowledge, skills and abilities needed as a result of agency mission, policies, or procedures. . Training to acquire the knowledge, skills and abilities needed as a result of assignment to new duties and responsibilities when such training is not part of a planned, career development program (e.g., training provided to a staffing specialist who has been newly assigned to a position involving classification duties).

  • Line Item Question Response 46 Do your warranties cover all products, parts, and labor? Warranties are those supplied by the equipment manufacturers. Generally cover parts and labor. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Warranty will not cover abuse or lack of maintenance. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We have coverage in the United States. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We warranty any work we preform. The equipment is covered by the original equipment manufacturer. * 51 What are your proposed exchange and return programs and policies? Special order items are not returnable and will not be exchanged. If a manufacture will take back an item they consider returnable, the return must have an RMA and be returned within 90 days in the original carton. All freight, restocking, damage plus a service fee will be deducted form the credit for equipment. * 52 Describe any service contract options for the items included in your proposal. We offer preventative maintenance contracts for refrigeration equipment in Texas. DFW, Houston, Beaumont and Austin. * 53 Describe your payment terms and accepted payment methods. Standard payment terms are Net 30 days. To be considered for an open account, all new customers will be required to complete a New Customer Application and provide tax exemption certification if applicable. All applicants are subject to Strategic's Credit Terms and Policies and must meet criteria specified therein. Finance charges of 1/5% per month (18% APR) or the maximum rate that an applicant may lawfully contract to pay, whichever is less, on any payment Seller considers past due until collected. Accepted payment methods include check, ACH, wire transfer, credit card * 54 Describe any leasing or financing options available for use by educational or governmental entities. TriMark Strategic has developed business relationships with several reputable third-party leasing companies and can provide Sourcewell customers with information regarding this option upon request. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Strategic will require a valid Purchase Order from Sourcewell customers. Upon acceptance, Strategic will agree to the terms and conditions set forth in the Purchase Order. All quotes submitted by Strategic to Sourcewell customers will be on a standard Quotation Form and will have this statement regarding the Terms of Sale: "This Quote shall be subject to Trimark's Terms of Sale http//xxx.xxxxxxxxxx.xxx/XxxxXxxxx/XxxxXxxxxxxxx/Xxxx/XxxXxxx-Xxxxx- and-Conditions-of-Sale.pdf, which are incorporated herein by reference. The customer's Purchase Order terms and conditions shall govern. *

  • Work Description T-804 Opening Roads - Removal of closure devices, cleaning ditches, removing berms, and blading the traveled-way T-811 Closing Roads - Water bar frequency per BMPs for remainder of road T-811 Closing Roads - Engineering Rep. or Construction Inspector must be notified prior to performing closeout 76A Single Lane / Level 1 76 0.00 Ending 0.70

  • Optional Xactimate Response Attachment (Part 2)

  • Overtime Description For Paid Holidays: Holiday pay for all holidays shall be prorated based two hours per day for each day worked in the holiday week, not to exceed 8 hours of holiday pay. For Thanksgiving week, the prorated share shall be 5 1/3 hours of holiday pay for each day worked in Thanksgiving week. Overtime Time and one half the regular rate after an 8 hour day. Time and one half the regular rate for Saturday. Double time the regular rate for Sunday.

  • Project Description In two or three brief sentences, provide a concise description of your exhibition. Include the subject matter, type of objects to be included (paintings, sculpture, manuscripts, etc.), those responsible for organizing the exhibition, and catalogue author(s).

  • Position Description The employee shall be responsible for drafting his/her position description form and shall forward it to his/her supervisor for approval. When the employee and the supervisor disagree on the job description, they shall meet promptly and attempt to reach an agreement on the employee's job duties. In the event that an agreement cannot be reached, the supervisor will finalize the job description in accordance with the supervisor's understanding and expectations of the position. The employee may submit his or her comments for the classification analyst to consider when reviewing the position description.

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