LEARNER SUPPORT ACTIVITIES. 9.1 Learner Support is prescribed by the Minister in the Learner Support Operational Guidelines published on the Department’s website. Learner Support activities are described in the table below: Support Type Description Assessment of Support Needs Intake interview for Case Management support including assessment of support needs and initial support planning. Completion and submission to the Department of the LS Evidence Form and LS Consent Form. Learning Support In-class Support supporting one or more students in a class/learning setting to guide and answer questions, assist with comprehension and support classroom interaction. Study Skills Support providing assistance one-on-one or in a group setting to review and address comprehension of class presented materials and provide guidance on assignment preparation. External Referral and Advocacy Liaison with external agencies, advocating for student to access support services, setting up appointments, consulting with agencies, support planning with agencies providing ongoing support to students, government and non-government service agencies including Employment Service Providers and Australian Apprenticeship Support Network (AASN) providers. Internal Referral and Liaison Referral to and liaison with RTO staff, including administrative staff for access to administrative services and trainers for making reasonable adjustments (disability); addressing classroom and campus environment issues; and managing issues with staff/student interactions. Personal Support Counselling/listening to personal, social, emotional, family and cultural issues and providing practical assistance to deal with such issues, following up students, making meeting times/rescheduling. Transition Support Guidance: Assisting the student to acclimatise to an adult learning environment, assistance to navigate the system and understand expectations. Referral to external agencies for guidance (e.g. JSA/DES or DIS Career Services). Follow up with students as needed. Vocational Placements: Providing support while on vocational placements. Planning: Discussing next options and the student to navigate relevant systems. Where applicable liaising with and referring students to JSA/DES provider and/or other external service agencies for support on exiting training. Advocacy: Advocating with ESP or Centrelink over issues associated with transitioning into or out of training.
