MAINTENANCE SERVICESSAP Africa ( Sample Clauses

MAINTENANCE SERVICESSAP Africa (. SAP") endeavours to provide the highest quality support and to ensuresystem stability throughout the life cycle of the Software solution. TELKOM will benefitthrough a lower total cost of ownership and will, in the future, experience an optimalusage of system resources and protection of existing investments. 7 x 24h Support WorldwideSAP Customer Support delivers help for software problems in a fast and competentmanner. SAP provides a 7 x 24h Support availability for messages with 'very high'priority using the 'Follow-the-Sun' model. At any given time of day an expert will be athand to provide advice.All Support centres are linked through a unique Support infrastructure, ensuring that allinformation provided to SAP is on hand regardless where or when.- 58 - TELKOM CONTRACT No. 076C/01Software MaintenanceSoftware Maintenance includes the further improvement of the software, as well as thecontinuous adaptation of the software to new database and operating system versions. Each new release contains solutions to all known software xxxxxx.Xxxxxxxx of Functional Enhancements and Updates to the R/3 SoftwareSAP and its Licensors continuously enhance and improve the Software to ensure thatLicensees customers always have the latest technology and business functions (e. g.functionality supporting the introduction of the Euro). SAP ensures that customersalways receive the latest release of the R/3 software as soon as it becomes available. Integrated Support for SAP and Partner ProductsSAP maintains Collaborative Support Agreements with SAP Partners who have providedLicensees with hardware, operating system and database platforms to ensure seamlesssupport. Should a Licensee request SAP require the involvement of the respectivepartner, SAP has established interfaces and procedures to do so. Access to 'SAP's Frontend (formerly: OSS)SAP'sFrontend is a quick and user-friendly interface for communication betweencustomers and SAP. Features include:- Access to the Software Support Package repository for downloads- Database access to individual problem solutions for downloads- Knowledge Database access to a wealth of information on the use of the Software- Electronic notification about important information (HotNews)- Access to SAP's request handling xxxxxxx.Xxxxxxx ServicesThe requirement for deriving the full benefit from SAP's Global Support Network is a remoteconnection from the customer's Software System to SAP's Frontend. This enables theefficient usage of SAP's portfolio ...
Sample 1
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Related to MAINTENANCE SERVICESSAP Africa (

  • Maintenance Services Subject to the terms of this Exhibit and Licensee's payment of all Maintenance fees, MyECheck will provide the following:

  • Compliance Services (a) If Schedule I contains a requirement for the BNY to provide the Fund with compliance services, such services shall be provided pursuant to the terms of this Section 6 (the “Compliance Services”). The precise compliance review and testing services to be provided shall be as mutually agreed between the BNY and each Fund, and the results of the BNY’s Compliance Services shall be detailed in a compliance summary report (the “Compliance Summary Report”) prepared on a periodic basis as mutually agreed. Each Compliance Summary Report shall be subject to review and approval by the Fund. The BNY shall have no responsibility or obligation to provide Compliance Services other that those services specifically listed in Schedule I.

  • Maintenance and Support Services Distributor shall provide Maintenance and Support Services to all of its Customers of Licensed Software as set forth in Sections 3.4(a) and 3.4(b) below. Distributor may require Customers to provide the own First-Line Support: however, in no event shall Siebel be responsible for First-Line or Second-Line Support. Subject to Distributor's payment of the Maintenance Fees set forth in EXHIBIT A Siebel shall provide Third-Line Support to Distributor in accordance with Siebel's then current Maintenance and Support Services Policy. Distributor shall be responsible for all support related to the Value Added Offering.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Support Services Other than the assistance provided in the Information, the BNPP Entities do not offer any support services in connection with the Software.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Standard Services Landlord shall provide the following services on all days (unless otherwise stated below): (a) subject to limitations imposed by Law, customary heating, ventilation and air conditioning (“HVAC”) in season during Building HVAC Hours; (b) electricity supplied by the applicable public utility, stubbed to the Premises; (c) water supplied by the applicable public utility (i) for use in lavatories and any drinking facilities located in Common Areas within the Building, and (ii) stubbed to the Building core for use in any plumbing fixtures located in the Premises; (d) janitorial services to the Premises, except on weekends and Holidays; (e) elevator service (subject to scheduling by Landlord, and payment of Landlord’s standard usage fee, for any freight service); and (f) access to the Building for Tenant and its employees, 24 hours per day/7 days per week, subject to the terms hereof and such security or monitoring systems as Landlord may reasonably impose, including sign-in procedures and/or presentation of identification cards.

  • Information Systems Acquisition Development and Maintenance a. Client Data – Client Data will only be used by State Street for the purposes specified in this Agreement.

  • Customer Services Provide services and systems dedicated to customer service, including billing, remittance, credit, collections, customer relations, call centers, energy conservation support and metering.

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