Managed Server Sample Clauses

Managed Server. A Server is a machine with a Server Operating System that has our remote management & monitoring software (Agent) installed on it or a device that can be remotely connected to through our screen sharing system. Server counts for services are captured once per month and the Server has been turned on at least once that month.
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Managed Server. The Manager Server consists of the Server and Services provided by MEDecision to support the Product. MEDecision will perform the following tasks: 1. Install and configure hardware, which is procured and paid for by MEDecision unless otherwise specified in an Appendix, Schedule or Exhibit hereto. 2. Integrate hardware into MEDecision monitoring environment- Internet Control Message Protocol (ICMP), CPU, disk, hardware components). 3. Install cables between devices. 4. Provision the infrastructure specific operating systems. 5. Define and configure operating systems monitoring to (1) monitor network connectivity, network devices, or server hardware and (2) gather performance data. 6. Apply required operating system patches or modifications after notifying Customer of such need including the risks of applying, or not applying, patches to the production environment. 7. Test application stability. 8. Create the necessary segregated environments for the Customer to have a test, training and production environment. Segregation will allow for updating of specific environments including layered products. 9. Perform security review prior to system launch which consists of: a. Configurations and settings check during initial server build b. Audit of password integrity 10. Server hardening: a. Install only required operating systems components b. Install MEDecision patches as mutually agreed upon by the parties and as required to maintain compliance with all laws, rules and regulations, including but not limited to any laws, rules and regulations set forth in the Business Associate Agreement executed between MEDecision and Customer. c. Set passwords and access control d. Disable unnecessary network and system services e. Limit network services that run under the root account f. Enable account management and customer access to the maintenance utilities for use in configuring and maintaining the application g. Set up Customer administrator accounts within the application h. Enable read-only access to Cache Database 1. Repair faulty server hardware; if necessary, reinstall and restore the operating systems and associated patches. 2. Apply MEDecision required patches. Certain patches are required to be installed and other patches are installed only if approved by Customer. 3. Operating system security patch management. 4. Monitor relevant vendor and industry bulletins for security-related patch alerts and the other hardware and software components of the system. 5. Evalu...
Managed Server. Any variation to the Service Times shall be defined in the Service Order. Response times are a goal and not a guarantee. Incidents reported outside Service Times will be deemed to be received at the start of the next Service Time period. Managed Server covers physical server and virtual server devices only. Devices must be running Microsoft or Enterprise versions of Linux operating system. Support will cover mainstream operating systems that are in support by the manufacturer as well as common Microsoft applications such as Microsoft Exchange Server. Consumption of any Supplier Managed Service may require a Remote Monitoring Agent be installed on devices. It may not be possible to provide this service if the agent is declined, tampered with or removed. This agent will remain the property of the Supplier at all times. Incidents may be logged via email, web portal or telephone or any other method provided by the Supplier during the term of the contract. High priority incidents (P1/P2) must be logged via telephone to ensure the relevant SLA is assigned. Incidents logged via any other means will initially be classified as a P4. After discussing the incident with the Customer, a mutually agreed priority will be assigned to the incident. The Supplier reserves the right to adjust the priority of the incident as it sees fit throughout the duration of the incident. All Managed Server support is remote only. Should the incident not be resolvable remotely, the Supplier will use its reasonable endeavours to provide an engineer on the Customer’s site. If the Customer does not subscribe to an on-site support service via a Service Order, then such site visits may be chargeable. If the incident is as a result of hardware failure, the Supplier will liaise with the hardware manufacturer to provide a repair, provided the Customer has purchased an extended warranty for the hardware. For any device that does not have an extended warranty, the cost of any repair/replacement will be the responsibility of the Customer and the SLA’s will not apply. Incidents will be classified as P4 if hardware cover is not in place. The Supplier will perform automated operating system patching of Microsoft Windows Server devices and Linux Enterprise devices (where possible). Devices must be connected to the Customer’s network to facilitate automated patching. The Customer is responsible for testing of all patches to ensure their compatibility with other Customer software and notify the Supplier p...
Managed Server. C2M Managed Server Services provide management of the Server hardware and associated Operating System layer for either a physical or virtual Server provided by C2M. Administrator on a day to day basis until resolution in accordance with the SLA.
Managed Server. The service agreement contains the following: • Complete management on BSD server • Updates and debugging of minor critical software issues in the period of time between 08.30 am and 04.00 pm Monday to Friday. • Debugging of service-interruptive software issues in the other periods of time.

Related to Managed Server

  • Managed Services HP will provide the services as described in a Statement of Work (“SOW”) attached to this Agreement or incorporating it by reference. Each party will appoint a single point of contact as set forth in the SOW who will serve as their primary representative, have overall responsibility for managing performance, and meet with the other party’s representative to review progress. Change requests are governed by the change management procedures as set forth in the SOW.

  • User Generated Content 10.1 As a user to this website, You may be allowed to post any User Generated Content (“User Content”) and You agree, by submitting your contribution, you xxxxx XX Group a perpetual, royalty-free, non-exclusive, sublicensable right and license to use, reproduce, edit, modify, adapt, publish, translate, create derivate works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media, now known or later developed, for the full terms of any rights that may exist in your contribution. 10.2 You also hereby grant other user of TM Website a non-exclusive license to access your User Content through the access and/or use of TM Website, and to use such User Content only as permitted through the functionality of TM Website. 10.3 You understand and agree that TM may retain and store, but not display, distribute, or perform, server copies of User Content that has been removed or deleted. The above licenses granted to TM, by You in User Content is irrevocable. 10.4 Further to the foregoing paragraph, by submitting your User Content to us, You warrant that:- (a) your User Content is your own original work or have the necessary license, rights, consents, and permissions to use and authorize us to use all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all User Content to enable TM to use of the User Content in the manner required by us and that you have the right to make it available to us for all the purposes specified above; (b) your User Content is not defamatory, threatening, injurious, insulting character, offensive, abusive, offensive on moral, menacing, religious or political grounds, impair your confidentiality obligations; (c) your User Content does not infringe the law; (d) You shall be solely responsible for your own User Content and the consequences of posting or publishing them; (e) You will not submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post material and to grant us all of the license rights granted herein; and/or (f) waive any moral rights in your User Content for the purposes of its submission to and publication in TM Website and the purposes specified above. 10.5 You understand that whether or not such User Content is posted, TM does not guarantee any confidentiality with respect to any User Content. TM does not endorse any User Content or any opinion, recommendation, or advice expressed therein, and expressly disclaims any and all liability in connection with User Content. We do not permit activities which will infringe any Intellectual Property Rights including copyright and we will remove all infringing contents and User Content upon notification that such Content or User Content infringes on another’s Intellectual Property Rights. We further reserve the right to remove any Content or User Content without prior notice. 10.6 You understand and agree that we may review and delete any User Content that you posted at any time without notice, without liability and for any reason whatsoever, especially if you breach the terms and conditions herein. 10.7 We reserve the right to investigate and take appropriate legal action, in our sole discretion, against You for the User Content especially if it violates TM policy and report you to the Appropriate Authority.

  • NON-NETWORK PROVIDER is a provider that has not entered into a contract with us or any other Blue Cross and Blue Shield plan. For pediatric dental care services, non-network provider is a dentist that has not entered into a contract with us or does not participate in the Dental Coast to Coast Network. For pediatric vision hardware services, a non-network provider is a provider that has not entered into a contract with EyeMed, our vision care service manager.

  • In-Service Programs The parties to this collective agreement recognize the value of in-service education both to the employee and the Employer. A) The Employer reserves the right to identify specific in-service programs deemed compulsory. B) Employees required to attend such programs will be paid at the applicable rate of pay.

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