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Server Support Sample Clauses

Server Support. Under direction by Gap, Supplier shall: 4.1 Install equipment in racks, extend cables, power up equipment, and turn over to Gap for configuration. 4.2 Perform physical server reboots. 4.3 Execute maintenance procedures. 4.4 Run scripts that include but not limited to scripts that fix Warehouse devices, purge applications queues, start/stopping application processes, * DC audit resynchronization, etc. Manage print queues, including those for the Warehouse Management System. Perform infrastructure IMACs: network cabling required for installations or decommissions, patch cabling for floor devices from the port to device, server moves, physical equipment decommissions. 4.5 Provide on-site assistance to Gap’s Third Party vendor for break/fix activities.
Server Support. Any server based application must run on major open source Linux distribution such as CentOS, RedHat Enterprise Linux, etc.
Server Support. This document describes the technical services delivered to support the server infrastructure. The solution is available three tiers:- - Server - Monitoring - Server - Proactive - Server - Managed Your commercial document will state which is applicable. The following services are not included in the Server plan: • All hardware or replacement partsUser Training, permissions approvals, password management and policy setting • Hardware or software upgradesRelocation services • Any unexpected item not explicitly included in the scope of services Out of scope activities will be billed at CSUK hourly rate 3.1 Server – Monitoring includes the following services • AV Software & Patch Monitoring • OS Software Patch Monitoring • Basic Hardware Monitoring 3.2 Server - Proactive includes the Server – Monitoring services and adds:- • Advanced Performance Monitoring • Unlimited Remote Support • OS & 3rd party patch management • Internet, Email & Network Issues • License & Asset Reporting • Scheduled Preventative Maintenance • Key Application Maintenance • Advice over telephone available for any IT needs 3.3 Server - Managed includes the Server - Proactive services and adds:- • Managed Anti-Virus • Managed Backup • Managed Compliance • Hardware support where valid service contract with vendor exists • Warranty ManagementMonthly Reporting on Patch & Asset Status • Preferential call outs & Ticket allocation AV Software & Patch Monitoring Monitoring of certain antivirus software packages and patch level. If the definitions have not been updated or the patch status is 7 days out of date or there are critical patches that have not been applied an incident will be raised and the customer notified. OS Software Patch Monitoring Monitoring of Windows & Linux OS’s and patch level. If the OS has not been updated and is 7 days out of date or there is a critical OS service not running for more than an hour an incident will be raised and the customer notified. Basic Hardware Monitoring CSUK monitors the health of your Server and identifies issues that may impact its performance. Identified issues will be categorized by severity and an incident will be raised and the customer notified if required Advanced Performance Monitoring CSUK monitors the health of your server and identifies issues that may impact that server’s performance. Identified issues will be categorized by severity and escalated to our Network Operations Center for resolution. Services monitored include: Scan In...
Server Support. If We host Your website and there is a critical problem with the server, You can raise an issue using Our Critical Issue form and We will investigate. Non-critical issues should be raised via your account management team or using our support email address. Server issues on sites hosted by Us are usually provided free of charge as part of the Website Hosting Service package. Server Only Packages (No Support) Should You be on a server only package any support relating to the server will be charged at the normal Hourly Rate. This includes resolving any downtime, upgrades, questions, performance, investigations, access, or general support. These packages are offered as server only and do not include any support. This clause supersedes all other clauses relating to hosting and Website Hosting Services. Commencement Website Hosting Services are handled in full calendar months with no part-monthly payments. Your annual Website hHosting Services commencement date will be defined as the first day of the month that Your website is moved to Our server whether live or in development. For the avoidance of doubt, if Your website is set up on the 12th day of the month, Your Website Hosting Services will commence from the 1st of that same month and You will be charged for the full month. Bandwidth Unless otherwise stated, all Website Hosting Services packages include 50GB bandwidth per month threshold. Additional bandwidth is charged at £1 per GB per month above the included threshold. Should Your website traffic spike, or as a result of Your server being compromised Your bandwidth usage increases resulting in Your account exceeding Your bandwidth allowance, We reserve the right to charge You for any additional bandwidth. Storage Additional storage is charged in 50GB blocks at £50 per month per block, paid annually in advance. Domains & DNS Domains (.com and .xx.xx domains only) can be hosted and renewed by Us for You at a cost of £30 per year invoiced in advance to You. To ensure a complete issue free service We require access to Your DNS to fully understand the services You have enabled and for Us to quickly make any changes required. This is required for creating SSL certificates, validating domains, emails, firewalls, and monitoring, for example. Additional Services You can purchase additional server tools and services which are not part of Our standard Website Hosting Services. Compatibility may vary depending on Your package so please check with Us. These services i...
Server Support. The provision of these services is predicated on a migration of primary schools server equipment to a common configuration based on the Windows 2000 server operating system (see Server Equipment para 2.3.1). This configuration will be designed in consultation with School representatives. Server equipment will be provided by the LEA and managed on its behalf by BITC. BITC and Schools will collaboratively plan the continuing development of server systems in light of: • The changing needs of schools • Technological developmentsAvailability of funds
Server Support. 2.3.1. Resolving server problems like system „hang‟, hard disk crash, etc. 2.3.2. Creating new file systems and correcting file system inconsistencies. 2.3.3. Creating / modifying / deleting users and groups. 2.3.4. Installation of OS upgrades and patches, as and when provided by the respective supplier/OEM. 2.3.5. Escalating unresolved problems to the technical support center / Contractor for ensuring resolution. 2.3.6. Perform backup operations as per the backup policy. Also record and generate reports on backup activity. 2.3.7. It is the responsibility of the Contractor to resolve any server related problem if the on-site engineers could not resolve and require a specialist help in resolving the problem. 2.3.8. OS hardening.
Server Support. Daily monitoring and management of cloud server and repair when needed to keep your network and team up and running. A private off premise cloud server hosted at a Microsoft data center used for storage, data bases, permissions access control, and file and print. Creates a highly redundant solution with flexibility for growth and scale. (Management + Security + Monitoring + Proactive Maintenance + Helpdesk) Management and provision of Cloud hosting services. Monthly variable rate for cloud hosting expenses in the Azure data center for the following services: Bandwidth utilization, number of servers, total storage, and resources.(Management)
Server Support. Standard and custom-built Microsoft Windows servers to meet the specific needs of customers and/or third-party vendors.
Server Support. Access will be provided to the following applications and all corresponding data required for the normal and ordinary course operations of Buyer while such data or applications reside in Seller’s computing environment(s): ECIS, Avenir, Gas Facilities Database (GFD), Gas Distribution System Monitoring (SCADA) System, Gas Choice, Gas Connect, Metretek and Suburban Propane. • Physical servers and related peripheral equipment supporting the following applications: ECIS, Avenir, Gas Facilities Database (GFD), Gas Distribution System Monitoring (SCADA) System, Gas Choice, Gas Connect, Metretek and Suburban Propane become the property of Buyer. All utilities on I series servers, required to support applications on these servers, will become the property of Buyer. Except for the I series server utilities, Seller will retain the right to purge each and every related server and peripheral device of Seller-owned or licensed software related, but not limited, to operating systems, data bases, telecommunication networks, confidential data, utilities, security applications, performance monitoring tools, etc. • Escorted access will be provided by Seller to Buyer to access high-security areas in the General Office datacenter, the Lehigh Service Center (LSC) datacenter or other Seller facilities as may be necessary for Buyer to disconnect, remove and transport servers and related peripheral equipment which will become Buyer’s property.
Server SupportCustomer will ensure the proper functioning and availability of (i) Customer’s side of station and server network connectivity, (ii) Customer- provided server equipment, and (iii) server-based, non-application related system performance and downtime, e.g., operating system, database issues, host system etc.