Server Support. Any server based application must run on major open source Linux distribution such as CentOS, RedHat Enterprise Linux, etc.
Server Support. Under direction by Gap, Supplier shall:
4.1 Install equipment in racks, extend cables, power up equipment, and turn over to Gap for configuration.
4.2 Perform physical server reboots.
4.3 Execute maintenance procedures.
4.4 Run scripts that include but not limited to scripts that fix Warehouse devices, purge applications queues, start/stopping application processes, * DC audit resynchronization, etc. Manage print queues, including those for the Warehouse Management System. Perform infrastructure IMACs: network cabling required for installations or decommissions, patch cabling for floor devices from the port to device, server moves, physical equipment decommissions.
4.5 Provide on-site assistance to Gap’s Third Party vendor for break/fix activities.
Server Support. This document describes the technical services delivered to support the server infrastructure. The solution is available three tiers:- - Server - Monitoring - Server - Proactive - Server - Managed Your commercial document will state which is applicable. The following services are not included in the Server plan: • All hardware or replacement parts • User Training, permissions approvals, password management and policy setting • Hardware or software upgrades • Relocation services • Any unexpected item not explicitly included in the scope of services Out of scope activities will be billed at CSUK hourly rate
3.1 Server – Monitoring includes the following services • AV Software & Patch Monitoring • OS Software Patch Monitoring • Basic Hardware Monitoring
3.2 Server - Proactive includes the Server – Monitoring services and adds:- • Advanced Performance Monitoring • Unlimited Remote Support • OS & 3rd party patch management • Internet, Email & Network Issues • License & Asset Reporting • Scheduled Preventative Maintenance • Key Application Maintenance • Advice over telephone available for any IT needs
3.3 Server - Managed includes the Server - Proactive services and adds:- • Managed Anti-Virus • Managed Backup • Managed Compliance • Hardware support where valid service contract with vendor exists • Warranty Management • Monthly Reporting on Patch & Asset Status • Preferential call outs & Ticket allocation AV Software & Patch Monitoring Monitoring of certain antivirus software packages and patch level. If the definitions have not been updated or the patch status is 7 days out of date or there are critical patches that have not been applied an incident will be raised and the customer notified. OS Software Patch Monitoring Monitoring of Windows & Linux OS’s and patch level. If the OS has not been updated and is 7 days out of date or there is a critical OS service not running for more than an hour an incident will be raised and the customer notified. Basic Hardware Monitoring CSUK monitors the health of your Server and identifies issues that may impact its performance. Identified issues will be categorized by severity and an incident will be raised and the customer notified if required Advanced Performance Monitoring CSUK monitors the health of your server and identifies issues that may impact that server’s performance. Identified issues will be categorized by severity and escalated to our Network Operations Center for resolution. Services monitored include: Scan In...
Server Support. The provision of these services is predicated on a migration of primary schools server equipment to a common configuration based on the Windows 2000 server operating system (see Server Equipment para 2.3.1). This configuration will be designed in consultation with School representatives. Server equipment will be provided by the LEA and managed on its behalf by BITC. BITC and Schools will collaboratively plan the continuing development of server systems in light of: • The changing needs of schools • Technological developments • Availability of funds
Server Support. Access will be provided to the following applications and all corresponding data required for the normal and ordinary course operations of Buyer while such data or applications reside in Seller’s computing environment(s): ECIS, Avenir, Gas Facilities Database (GFD), Gas Distribution System Monitoring (SCADA) System, Gas Choice, Gas Connect, Metretek and Suburban Propane. • Physical servers and related peripheral equipment supporting the following applications: ECIS, Avenir, Gas Facilities Database (GFD), Gas Distribution System Monitoring (SCADA) System, Gas Choice, Gas Connect, Metretek and Suburban Propane become the property of Buyer. All utilities on I series servers, required to support applications on these servers, will become the property of Buyer. Except for the I series server utilities, Seller will retain the right to purge each and every related server and peripheral device of Seller-owned or licensed software related, but not limited, to operating systems, data bases, telecommunication networks, confidential data, utilities, security applications, performance monitoring tools, etc. • Escorted access will be provided by Seller to Buyer to access high-security areas in the General Office datacenter, the Lehigh Service Center (LSC) datacenter or other Seller facilities as may be necessary for Buyer to disconnect, remove and transport servers and related peripheral equipment which will become Buyer’s property.
Server Support. Unlimited phone, email, and web based support is included free with this contract. Dedicated support is subject to the support policies as referenced on our homepage.
Server Support. Standard and custom-built Microsoft Windows servers to meet the specific needs of customers and/or third-party vendors.
Server Support. This service is provided on per server instance basis (physical or virtual) CF will monitor all servers included in the Service Agreement and produce regular reports. CF will provide OS, software and hardware configuration as required by client’s operations. Emergency calls (complete outage of service) can be made to the office number +00 00000 000 000 and will receive a response within 4 hours. Charges will apply if the call is not an emergency.
Server Support. This Section details the obligations and responsibilities of the Parties regarding Server management. Except where a responsibility is identified as a “P” responsibility for CoreLogic in the matrix below, Supplier shall be responsible for the associated activities. Supplier shall:
Server Support. Customer will ensure the proper functioning and availability of (i) Customer’s side of station and server network connectivity, (ii) Customer- provided server equipment, and (iii) server-based, non-application related system performance and downtime, e.g., operating system, database issues, host system etc.
