Managed Service Plan. We agree to perform all of the Services indicated as “Included” in the table below on an ongoing basis for the duration of the Commitment Term (the “Managed Service Plan”), for the Monthly Managed Service Fee stated in Appendix II, plus any additional applicable charges. Please review the table below carefully, to ensure that all monthly managed Services you wish to receive are marked “YES” under the “Included” column on the right. Additional services not listed / marked as “Included” in the table below are not considered part of Your Managed Service Plan; however, they may be requested and will be provided, subject to availability and approval, at the Rates set forth in Appendix II, or as otherwise detailed in a custom Quote, Proposal or Service Order. DESCRIPTION
Managed Service Plan. The County will provide general network services and support, desktop support, and application support, including, but not limited to: network connectivity and monitoring, network security, virus protection, system performance and trends, hardware integrity and reliability, storage space and availability, review and installation of operating system updates, addition or removal of users, personal computer support, software support and any additional related services that are deemed necessary at the sole discretion of The County. The District will fall under the same Service Level Agreements (SLAs) for IT services as County Departments.
Managed Service Plan. Contractor agrees to perform all of the Basic Services indicated as “Included” in the table below on an ongoing basis for the duration of the Term (the “Managed Service Plan”), for the Monthly Fee stated in Appendix II. Please review the table below carefully, to ensure that all monthly managed Basic Services District requests to receive are marked “YES” under the “Included” column on the right. Additional Services not listed / marked as “Included” in the table below are not considered part of the Basic Services, ; however, they may be requested and will be provided, subject to availability and approval, as Additional Services at the hourly rates set forth in Appendix II, or as otherwise detailed in a custom quote, proposal or service order. District may request an upgrade to the Basic Services to include any of the Services not marked as “Included” below at any time by e-mailing Contractor for a fee quote. District understands that any changes made to the Basic Services, such as adding users, devices, locations, hardware/software, licenses, subscriptions, or changing the services in any way, will require the mutual execution of an amended Appendix I detailing the new Basic Services, as well as an amended Appendix II, reflecting the new pricing. Changes to the scope will not be implemented or take effect until the amended appendices have been executed and any required up-front payments have been received by Contractor. DESCRIPTION FREQUENCY INCLUDED 🡪 GENERAL Document software and hardware changes As performed YES Test backups with restores Quarterly YES Recurring Strategic Business Review (SBR) meeting with Account Manager As needed YES 🡪 SERVERS Manage Servers Ongoing YES Check print queues As needed YES Monitor all Server services Ongoing YES Keep Service Packs, Patches and Hot fixes current as per company policy Monthly YES Check event log of every server and identify any potential issues As things appear YES Monitor hard drive free space on server Ongoing YES User/mailbox management As needed YES Monitor Active Directory / Directory Services As needed YES SQL server management As needed YES Reboot servers if needed As needed YES Run defrag and chkdsk on all drives As needed YES Scheduled off time server maintenance As needed YES Install supported software upgrades As needed YES Determine logical directory structure, Implement, MAP, and detail As needed YES Set up and maintain groups (accounting, admin, printers, sales, warehouse, etc) As needed YES ...
