Normal Support Hours Sample Clauses

Normal Support Hours. QDABRA’s normal CCSLA support hours are from 8 am to 8 pm Pacific Time (PST or PDST as determined in the United States), Monday through Friday, except for the following United States holidays: − Memorial Day (the last Monday in the month of May) − Independence Day (July 4th) − Labor Day (the first Monday in the month of September) − Thanksgiving (the fourth Thursday in the month of November) − Christmas (December 25th) − New Year’s Day (January 1st)
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Normal Support Hours. Arapahoe County support hours are 7:00 am to 5:00 pm Monday through Friday (MT), with the exclusion of County holidays. These hours are subject to change.
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Normal Support Hours. Remote help desk and vendor management of Client’s computer network(s) will be provided to the Client by JMCo through remote means between the hours of 7:00 am – 6:00 pm Monday through Friday, excluding observed holidays (as indicated in Appendix E) (Normal Support Hours). However, JMCo shall not cease providing support to Client at 6:00 pm where such support was initiated prior to 6:00 pm, and is identified as critical in nature1. Critical Event Alerting2 will be provided 365/24/7.
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Normal Support Hours. Customer may contact Xxxxxxx for Support by telephone during normal regional business hours (9am to 5pm in Customer’s local time zone), Monday through Friday, excluding Minerva’s business holidays, which include: Christmas day, New Year’s day, Thanksgiving day, and United States’ Independence day (“Normal Support Hours”). Details of how to contact Xxxxxxx for Support are provided at the time Support is activated for Customer.
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Normal Support Hours. Licensee shall report all problems to the closest support center. Licensor reserves the right to alter the location(s) of its support centers, and shall inform the Licensee in writing should this occur. Licensor provides Maintenance Services from the following support centers during their respective normal business hours as set out below: EMEA 08:30 - 17:30 UK Time {Greenwich Mean Time (GMT) or British Summer Time (BST), as applicable} Americas 08:30 - 17:30 Pacific Std Time (i.e. 16:30 - 01:30 UK Time, subject to time changes) Asia/Pacific 08:30 - 17:30 Melbourne, Australia (i.e.23:30 - 08:30 UK Time, subject to time changes)
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Normal Support Hours. EPROVAL will provide phone and email support Monday to Friday between the hours of 7am and 5pm (Pacific Time). EPROVAL will provide email support outside of normal business hours, 7 days per week.
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Normal Support Hours. At all times from 8:00 a.m. to 5:00 pm Pacific Standard Time (PST) (note: Pacific Daylight Saving Time (PDST) when in effect) weekdays. The hours of Support shall not include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Veterans Day and Christmas Day.
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Normal Support Hours. Vistula will offer support during normal business hours for their UK operations (i.e. 08:30 to 17:30 hours each UK working day). Requests for support will normally be made via email to xxxxxxx@xxxxxxx.xxx. • Tier II support means 24x7 online and offline support to Vistula only. • Tier II online support means NetYantra support personnel connecting to the V-Cube server at the customer location through the internet, and/or responding to technical queries over an online chat facility like yahoo messenger or over the phone. Vistula should make sure that the required connectivity and access permission is provided at the customer side for online support. • Tier II offline support means NetYantra support personnel responding to technical queries by email. Tier II support shall include the prompt delivery to Vistula, at NetYantra's expense, of all updates and workarounds with respect to the Products and associated documentation released by NetYantra from time to time and of all error corrections, software patches and bug fixes with respect to the Products and associated documentation released by NetYantra or required by a Vistula customer from time to time. For the purposes of this Agreement, all such updates, workarounds, error corrections, software patches and bug fixes shall be deemed to be "Products." • NetYantra will use its commercially reasonable efforts to ensure that faults or problems reported to NetYantra by Vistula are handled as follows: Priority 1—Response by NetYantra within 8 hours of receipt of report. Rectification of reported fault or problem by NetYantra within 24 hours of receipt of report if the fault or problem requires a software update or patch. Priority 2—Response by NetYantra within 24 hours of receipt of report. Rectification of reported fault or problem by NetYantra within 72 hours of receipt of report if the fault or problem requires a software update or patch. Priority 3—Resolution time frames to be agreed between both Vistula and NetYantra on a case by-case basis (but no later than 7 days following receipt of report of problem or fault by NetYantra). • The format in which faults or problems are communicated to NetYantra by Vistula shall be agreed between the Parties within thirty (30) days from execution of this Agreement. All fault reports by Vistula shall provide reasonable details concerning the installation of the Products, the problem or fault, the efforts of Vistula to cure the problem or fault and any relevant observations of ...
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Related to Normal Support Hours

  • Operational Support Systems <<customer_name>> shall pay charges for Operational Support Systems (OSS) as set forth in this Agreement in Attachment 1 and/or in Attachments 2, 3 and 5, as applicable.

  • Flexible Hours Upon the request of an employee and the concurrence of the Employer, an employee may work flexible hours on a daily basis so long as the daily hours amount to seven decimal five (7.5).

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • Operational Support 2.1 Party A agrees, according to the operational needs of Party B, to act as the guarantor of Party B in the contracts, agreements, or transactions entered into between Party B and third parties, in order to fully guarantee the performance by Party B of such contracts, agreements, and transactions. 2.2 Party A agrees, according to the operational needs Party B, to recommend directors and senior management to Party B and Party B agrees to appoint such personnel recommended by Party A to be its directors and senior management. The relevant personnel recommended by Party A pursuant to this Article shall meet the qualification requirements for directors and senior management under applicable laws. 2.3 To ensure the performance of this Agreement, Party A agrees to provide to Party B cooperative policy advice and guidance, which is consistent with the daily operation and financial management and the employment policy of Party B.

  • Shift Hours All shifts assigned by the Employer must conform with the following guidelines: (a) Four (4) hour shifts will be the minimum shift permitted in any one (1) day. (b) Shifts of 5, 6, 7 or 8 hours may be assigned, subject to the provisions of 10.05. (c) All hours worked up to and including eight (8) hours in any one (1) day will be paid at the straight time rate.

  • Flexible Working Hours The Employer will, where operational requirements and efficiency of the service permit, authorize experiments with flexible working hours if the Employer is satisfied that an adequate number of Employees have requested and wish to participate in such an experiment.

  • Summer Hours It is agreed by both parties that the following hours of work and working conditions shall apply to Field employees working outside of the reporting location as per Clause 11.02

  • Extra Hours For the purpose of Clause 20.13, extra hours means any hours available to be worked in excess of an employee’s regular schedule. The Corporation shall determine the extra hours it requires in each circumstance, and offer such hours to employees working in that Post Office in accordance with the provisions of this Clause. (a) On each occasion that extra hours are to be worked, opportunities to work the extra hours are to be offered to employees who notify the Postmaster beforehand of their availability, on the basis of the first opportunity to the employee who works the greatest number of regularly scheduled hours per week, last opportunity to the employee who works the least number of regularly scheduled hours per week. (b) Where two (2) or more employees are working the same number of hours per week, the opportunity shall be first offered to the employee with the longest continuous employment in that Post Office save that an employee who was formerly full-time and whose hours were reduced in accordance with Clause 12.05(a)(i) shall have priority. (i) In the application of this Clause, it is understood that a Part-Time Assistant shall be granted an opportunity to work extra hours provided that the extra hours do not conflict with her regular schedule, and provided she does not work more than eight (8) hours per day, or forty (40) hours per week. (ii) Subject to Clause 20.13(c)(i) the Part-Time Assistant who is granted the first opportunity to work extra hours should, while the opportunity lasts, end up working a total number of hours that is not less than the total number of hours worked by the Part-Time Assistant who accepts the second opportunity, and so on for each subsequent opportunity granted. (d) Where all the extra hours to be worked cannot be covered by application of the principle expressed in (a), employees may be assigned to work the extra hours that cannot be covered, and/or those hours may be covered by other means. (e) Application of this Clause entails no obligation on the part of the Corporation for equal distribution of extra hours.

  • Hours For the purposes of an unpaid 7.5-hour shift, the deduction from pay shall equate to 9.375 hours. (f) Tour Exchange

  • TEACHING HOURS 1. A grade PPI-12 teacher's workday shall consist of not more than seven (7) hours and ten (10) minutes of formal responsibility. Hall duty may be included in the teacher's workday. Every effort will be made mutually by the Administration and the Association to deal with these duties in a most positive manner. The student day may be increased if necessary to meet the State time requirements for instructional hours. Within said time of formal responsibility, a teacher shall be entitled to the following: (a) A duty free lunch period no less than twenty-five (25) minutes to a maximum of thirty-five (35) minutes. (b) For a grade ECSE-5 grade teacher: a minimum of 250 minutes per week of time for preparation. Each preparation period to consist of a minimum of twenty-five (25) duty-free minutes. For a grade 6-12 teacher: a minimum of one preparation per day that shall be equivalent to a normal teaching period or an average of five normal teaching periods per week. (c) Cafeteria duty may be included in the teacher's workday. Every effort will be made to obtain volunteers for this duty, which will be in lieu of a class period. If no volunteer is available who can be scheduled, the administration may assign a teacher to such duties. No teacher may be involuntarily assigned these duties for more than one consecutive year. Every effort will be made mutually by the Administration and the Association to deal with these duties in a most positive manner. (d) Attendance at 6th grade camp shall be voluntary. 2. Before and/or after school, a grade ECSE-12 teacher shall be attending to his/her teaching duties in his/her building for up to thirty (30) minutes but not to exceed the workday of seven (7) hours and ten (10) minutes. At the beginning of each year, the administration at each level shall determine what portion of the above times will be used before and after school. Teacher input will be encouraged. It is expressly understood that an individual teacher's day may be adjusted to facilitate the administration of the individual building. Early leave may be granted at the discretion of the Administration. 3. The daily preparation period will first be used for such things as thorough preparations, conferences with parents, teachers, and administrators, I.E.P.T.'s, and special assistance to students. 4. Activities involving teachers beyond the scope of the formal teaching day shall be determined cooperatively between a faculty selected committee and the administration at that level. Teachers shall be given forty-eight (48) hour notice of such activities and shall be encouraged and expected by the Association to attend. Special teachers shall be encouraged to attend as their time and schedules allow. 5. In the event that it becomes necessary to determine a new building schedule, a committee will be formed, comprised of an equal number of administrators and teachers to examine alternative scheduling. A recommendation on the study will be presented to the superintendent. No recommendation will be made that would jeopardize accreditation. 6. A teacher’s building assignment shall be determined by where he/she is assigned for over half of his/her schedule. A teacher who has a split building assignment will have their workday schedule determined by the building administrators. A teacher who has a split building assignment will have a minimum of 30 minutes for travel. If the travel time encumbers the teacher’s preparation period or duty free lunch, or extends the teacher’s day beyond the contractual limits, then the teacher shall be paid for a minimum of thirty (30) minutes at the teacher’s per diem rate (unless this time is recouped through other minutes during the day).

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