Phone Calls Time spent on work-related employer initiated and subsequent employee initiated telephone calls during the employee’s non-work time of over ten (10) minutes per day will be considered time worked and will be deducted from standby pay. The employee shall receive a minimum of one (1) hour compensation at their regular, non-overtime hourly rate of pay for each non-related incident. Employees are not required to answer the phone or respond to work related messages during their non-work time, unless they are on stand-by status.
Telephone Calls Calling, Monitoring and Recording For our mutual protection, and to enable us to provide better service to you, we may monitor and/or tape-record any of our telephone conversations.
Service Calls What is a Service Call? A visit to Your Property by one of SLWA’s approved technicians where either work is performed to diagnose and complete a single Covered Repair or it is determined that the repair is not covered (“Service Call”). Do You have to pay anything for a Service Call? There is no fee to make a Service Call. When can You request a Service Call? There is an initial period of 30 days during which You will not be able to request a Service Call (“Waiting Period”), giving You less than 12 full months of coverage in the first Term. Upon renewal (if applicable), there will be no Waiting Period. How can You request a Service Call? Call SLWA and a service representative will schedule a Service Call. You will not be reimbursed for work not authorized by SLWA. Technicians must have safe and clear access to, and safe working conditions at and around, the work area. In order to make a Service Call Your Service Agreement must be active and You must be current with Your payment(s) of the amount You agree to pay for this Service Agreement, as listed on Your Declaration Page (“Price”). Whether Your Line is to be repaired or replaced is entirely within the discretion of SLWA. What is the Covered Repair Guarantee? For 12 months, We will arrange at Our expense and choice for repair or replacement of Covered Repairs which are defective in materials or workmanship (“Covered Repair Guarantee”). We disclaim any and all statutory or common law warranties (whether express or implied) other than the Covered Repair Guarantee and any implied warranties that cannot be excluded under applicable law. Term, cancellation and renewal When does this Service Agreement start and how long is it? Your Service Agreement begins on the start date listed on Your Declaration Page (“Start Date”) and continues for 12 months (“Term”). Can You cancel? You may cancel at any time by either calling SLWA or going online to xxxxx://xxx.xxxxxx.xxx/cancel. • If You cancel within 30 days of the Start Date, You will receive a full refund less any claims paid by Us. • If You cancel more than 30 days after the Start Date, You will receive a pro-rata refund less any claims paid by Us. • If Your local utility or municipality provides similar coverage to You at no charge and You cancel, We will refund the payments You have made less any claims paid by Us. You may be required to provide evidence of the similar coverage. Can We cancel? • We may cancel, with no less than 15 days’ notice to You: (a) for non- payment of the Price; (b) if We find that You already have coverage that is the same or similar to the coverage provided by this Service Agreement; (c) if We find that You are ineligible for this coverage; or (d) for Your: (i) fraud; or (ii) misrepresentation of facts that are material to this Service Agreement or benefits provided under it. • We may cancel for any other reason on 60 days’ notice to You. If We cancel for (a), no refund will be given. If We cancel for (b) or (c), We will refund the payments You have made less any claims paid by Us. In all other cases You will get a pro-rata refund less any claims paid by Us. You will be notified in writing prior to cancellation. The notice will tell You when Your Service Agreement will be cancelled and why it has been cancelled. The notice period begins when We send the notice to You. Will this Service Agreement automatically renew? Unless You tell Us otherwise, Your Service Agreement will automatically renew at the end of every Term for another 12 months at the then-current renewal price. We may change the price at renewal. We reserve the right to not offer this Service Agreement upon renewal. Other terms How can You contact NAW? 000 Xxxx Xxxxxxx Xxxx., 8th Floor, Chicago, IL 60604 • 0-000-000-0000 Receiving documents electronically If You consent to electronic delivery, You can receive Your Service Agreement and all related documents to the email address listed on Your Declaration Page (“Email Address”). To update Your Email Address or discontinue electronic delivery of Your documents You can call SLWA or update Your preferences in Your website profile at xxx.xxxxxx.xxx. Privacy policy SLWA is serious about the private nature of Your personal data. Please read their Privacy Policy, a link to which can be found at the bottom of every page at xxx.xxxxxx.xxx, carefully to fully understand how they collect, share, and protect personal data about You. You can also call SLWA to request a copy. Assignment/Amendment We may assign this Service Agreement, in whole or in part, at any time without prior notice to You. We may change this Service Agreement (including the Price) and delegate any of Our obligations at Our sole discretion and without Your consent provided We give You 30 days’ prior written notice of the changes. The changes will become effective 30 days after We send You the notice. You may not change this Service Agreement or delegate any of Your obligations. Transfer You may not transfer this Service Agreement.
CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.
Recording telephone calls You consent to our recording of your telephone calls with us (whether made via TBS or otherwise) and for such recordings to be used for any purpose as we deem fit including to provide evidence of instructions and other verbal communications, for quality and training purposes, as evidence in any proceedings against you or any other person.
Network Etiquette The user is expected to abide by the generally accepted rules of network etiquette. These include, but are not limited to, the following:
Misdirected Calls The Parties will employ the following procedures for handling any misdirected calls (e.g., Business office, repair bureau, etc.):
Extra Duty Pay A years experience shall mean extra-duty activity. Credit for up to two (2) years. SCHEDULE B 2013-2014 STEP 1 STEP 2 STEP 3 Athletics BASEBALL/SOFTBALL HS ASST COACH 2387 2948 3782 BASEBALL/SOFTBALL HS HEAD COACH 3422 4360 5330 BASKETBALL HS ASST COACH BOYS/GIRLS 2590 3053 3844 BASKETBALL HS HEAD COACH BOYS/GIRLS 4039 4808 6518 BASKETBALL MS BOYS 0000 0000 0000 BASKETBALL MS GIRLS 0000 0000 0000 CHEERLEADING FRESHMAN ASST COACH 2177 2623 2806 CHEERLEADING HS VARSITY 3266 3947 5104 CHEERLEADING JV ASST COACH 2177 2623 2806 CHEERLEADING MS 0000 0000 0000 CROSS COUNTRY HS ASST COACH 1949 2438 3039 CROSS COUNTRY HS HEAD COACH 2716 3395 4235 CROSS COUNTRY MS ASST COACH 1710 2117 2797 CROSS COUNTRY MS HEAD COACH 1710 2117 2797 DANCE COACH HS 2518 3039 3947 EQUIPMENT MANAGER HS 0000 0000 0000 FOOTBALL HS ASST COACH 2590 3053 3844 FOOTBALL HS HEAD COACH 4039 4808 6518 GOLF HS ASST COACH 1465 1953 2543 GOLF HS HEAD COACH 2036 2717 3535 GYMNASTIC HS COACH 3065 3779 4656 HOCKEY HS ASST COACH 2387 2948 3782 SCHEDULE B 2013-2014 STEP 1 STEP 2 STEP 3 HOCKEY HS HEAD COACH 3422 4360 5330 SKIING HS ASST COACH 1279 1765 2344 SKIING HS HEAD COACH 1785 2456 3264 SOCCER HS ASST COACH BOYS/GIRLS 2387 2948 3782 SOCCER HS HEAD COACH BOYS/GIRLS 3422 4360 5330 SWIMMING HS ASST COACH 2387 2948 3782 SWIMMING HS HEAD COACH BOYS/GIRLS 3422 4360 5330 TENNIS HS ASST COACH 1705 2194 2787 TENNIS HS HEAD COACH BOYS/GIRLS 2375 3053 3883 TRACK HS ASST COACH BOYS/GIRLS 2387 2948 3782 TRACK HS HEAD COACH BOYS/GIRLS 3422 4360 5330 TRACK MS ASST COACH 1710 2117 2797 TRACK MS HEAD COACH 2281 2938 3732 VOLLEYBALL HS ASST COACH 2387 2948 3782 VOLLEYBALL HS HEAD COACH 3422 4360 5330 VOLLEYBALL MS COACH 0000 0000 0000 WATER POLO HS ASST COACH 1705 2194 2787 WATER POLO HS HEAD COACH 2375 3053 3883 WEIGHT ROOM SUPERVISOR HS (PER QTR) 924 924 924 WRESTLING HS ASST COACH 2387 2948 3782 WRESTLING HS HEAD COACH 3422 4360 5330 WRESTLING MS ASST COACH 1710 2117 2797 WRESTLING MS HEAD COACH 2061 2390 3197 Music MUSIC HS JAZZ ENSEMBLE 2375 2920 3883 MUSIC HS MARCH/SYMPH/CONCERT DIRECTOR 2702 3053 4230 MUSIC HS MARCHING BAND ASST DIRECTOR 1340 1647 2026 MUSIC HS SOMEKO SINGERS 2375 2920 3883 MUSIC HS SYMPHONY ORCHESTRA 2702 3053 4230 MUSIC MS BAND 2363 2716 3532 MUSIC MS JAZZ BAND 1140 1140 1140 MUSIC MS ORCHESTRA 2363 2716 3532 MUSIC MS VOCAL 2363 2716 3532 MUSIC 6th GRADE ORCHESTRA ENRICHMENT 1860 1860 1860 Drama DRAMA HS CHOREOGRAPHER 841 1037 1275 DRAMA HS DRAMATIC PRODUCTIONS 2691 3310 4072 DRAMA HS MUSIC PRODUCTIONS DIRECTOR 2691 3310 4572 DRAMA HS MUSICAL DIRECTOR 1444 1779 2185 DRAMA HS THEATER ASST DIRECTOR 1340 1647 2026 DRAMA MS CHOREOGRAPHER 605 744 917 DRAMA MS DRAMATIC PRODUCTIONS 1790 2203 2709 DRAMA MS MUSIC DIRECTOR 964 1186 1461 SCHEDULE B 2013-2014 STEP 1 STEP 2 STEP 3 DRAMA MS MUSIC PRODUCTIONS DIRECTOR 1790 2203 2709 Coordinators/Dept Chairs/Advisors/Sponsors CAREER PATHWAYS COORDINATOR K-12 1686 1686 1686 CLASS SPONSORS HS 1702 1702 1702 DEBATE COACH HS 1857 2563 3404 DEPARTMENT CHAIRS MIDDLE SCHOOLS (0) 0000 0000 0000 (SS, SCIENCE, MATH, ENGLISH, ELECTIVE, EXPLORATORY) GERMAN EXCHANGE PROGRAM (PER NIGHT) 63 63 63 INSTRUCTION COORDINATORS HIGH SCHOOL 2978 2978 2978 (ENGLISH, SCIENCE, MATH, SS, FOR/LA, GUIDE, FINE ARTS, LIFE MGMT/TECH ED.) HS PE AREA COORDINATOR 1548 1548 1548 HS SPECIAL EDUCATION AREA CHAIRPERSON 1548 1548 1548 INSTRUCTIONAL TECHNOLOGY REPRESENTATIVE (PER BUILDING) 2193 2193 2193 XXXXXXXX XXXXXXXXXXX K-12 2717 2717 2717 LANGUAGE ARTS COORDINATOR K-5 1686 1686 1686 LIBRARY COORDINATOR K-5 1686 1686 1686 MATH COORDINATOR K-5 1686 1686 1686 NATIONAL XXXXX XXXXXXX ADVISOR 2139 2139 2139 NCA CHAIRPERSON HS (See Note) 0000 0000 0000 NCA Goal Chairperson (Per Goal – 3) (See Note) 1787 1787 1787 NEWSPAPER HS 1744 2325 3200 PE CORE CURR K-12 1686 1686 1686 PERIODICAL PUBLICATIONS 1444 1966 2826 QUIZ XXXX 0000 0000 3404 ROBOTICS COACH 1857 2258 3404 SAFETY PATROL SUPERVISOR 1477 1815 2446 SCIENCE OLYMPIAD MS & HS 1070 1070 1070 SENIOR VOLUNTEER PROJECT COORD 1686 1686 1686 SS CORE CURR 6-12 1686 1686 1686 SS CORE CURR K-5 1686 1686 1686 STUDENT COUNCIL HS 2691 3310 4072 YEARBOOK ADVISOR HS 2315 2897 3770 YEARBOOK ADVISOR MS 1444 1966 2826 SCHOOL PSYCHOLOGISTS, SPEECH PATHOLOGISTS PROGRAM SPECIALISTS, SOCIAL WORKERS: 1140 1140 1140 SERVING 4 OR MORE BUILDINGS SERVING 3 BUILDINGS 856 856 856 SERVING 2 BUILDINGS 571 571 571 CLUBS 000 000 000 RESIDENTIAL CAMP (Per Night) 63.39 63.39 63.39 Non-Schedule Extra Duty Pay 2013-2014 Athletic Event Personnel TICKET PERSONNEL OTHER EVENTS MS/HS (Per Night) 20.00 20.00 20.00 TICKET PERSONNEL VARSITY FOOTBALL (Per Night) 40.00 40.00 40.00 TICKET PERSONNEL VARSITY/JV BASKETBALL (Per Night) 40.00 40.00 40.00 TIMING/SCORING OTHER EVENTS MS/HS (Per Night) 25.00 25.00 25.00 TIMING/SCORING VARSITY FOOTBALL (Per Night), 35.00 35.00 35.00 TIMING/SCORING VARSITY/JV BASKETBALL (Per Night) 40.00 40.00 40.00 MS GAME MANAGER (Per Night) 40.00 40.00 40.00 HS GAME MANAGER (Per Night) 55.00 55.00 55.00 Note: The maximum amount utilized for NCA stipends at the high school for 2011-12 will be $8936. This total amount will cover the NCA chairperson and up to 3 goals. The funds cannot be distributed to fewer than three (3) individuals. The High School administration and teachers will propose the stipend distribution to both the OEA and administration, requiring final approval by both parties. If more than three goals are required by NCA, the OEA and administration will address this change through a Letter of Agreement.
Using Student feedback in Educator Evaluation ESE will provide model contract language, direction and guidance on using student feedback in Educator Evaluation by June 30, 2013. Upon receiving this model contract language, direction and guidance, the parties agree to bargain with respect to this matter.