Optional Support Services. In addition to the support described above, SherWeb also offers custom contracts for different types of support programs; please contact Your SherWeb sales representative for details. Additionally, several support offerings are available on an as-needed basis, with discrete pricing for each service. For advanced customization features (such as application development, design, etc.) or for data migration services from existing in-house applications running at Your site, SherWeb will work on a project basis. SherWeb will provide a statement of work, including a price quotation, prior to undertaking such a project. SherWeb is committed to providing You with quality Services. To support this commitment, SherWeb observes the following schedule of penalties for certain failures to comply with this SLA.
Optional Support Services. CB4 realizes that there may be instances in which the end user may require the availability of SSR resources either outside of our normal Business Hours or on-site at the end user location. Such support will be made available on a fee-for-service basis, provided sufficient notice is given by end user.
Optional Support Services higi may at its option purchase support services from Merge at Merge’s current pricing of $30 per month, per kiosk. Support services shall include labor, parts (replacement) and kiosk maintenance as needed plus an annual maintenance if no other service has been required. Upon the purchase of these services from Merge, it shall also correct software bugs and performance issues at no additional cost to higi. Support services also include software updates and upgrades. __________________________ 2 ***Confidential Treatment Requested. Merge support pricing shall be offered at this price and shall not be subject to change for a period of five (5) years from the date hereof. higi may exercise this option to purchase support services at any time during this five (5) year period at this pricing in any quantities desired. In the event that higi elects to purchase such support services during this five (5) year period, higi shall provide thirty (30) days advance written notice of its desire to so exercise this option. Upon receipt of such notice, Merge shall then invoice higi for the appropriate amount and such invoice shall be due and payable to Merge thirty (30) days in advance of the start of the support services.
Optional Support Services. If a Customer issue cannot be resolved through the Support Services, Intelitek, in its sole discretion, may provide Optional Support Services to Customer on Customer’s request, as follows:
A. Software and content. Provision of software fixes/patches and upgrades and/or any other updates, if necessary, per Intelitek’s standard price list then in effect.
B. Hardware. The Customer will be requested to send the item to Intelitek’s Warehouse for inspection and, if relevant, repair. All the costs incurred including two‐way shipping and repair, will be at the customer's expense. Such repair costs shall include: (i) Labor at the rate of $125 per hour with a minimum charge for two (2) hours of technician services and (ii) Parts per Intelitek’s standard price list then in effect. The terms and conditions of this Agreement govern the provision of any Optional Support Services delivered by Provider to Customer.
Optional Support Services. In addition to the support described above, Gabian Technology and its partners also offers custom contracts for different types of support programs; please contact your Gabian Technology and its partners sales representative for details. Additionally, several support offerings are available on an as‐needed basis, with discrete pricing for each service. For advanced customization features (such as application development, form design, etc.) or for data migration services from existing in‐house applications running at your site, Gabian Technology and its partners will work on a project basis. Gabian Technology and its partners will provide a statement of work, including a price quotation, prior to undertaking such a project. Gabian Technology and its partners is committed to providing You with quality Services. To support this commitment, Gabian Technology and its partners observes the following schedule of penalties for certain failures to comply with this SLA.
Optional Support Services. In addition to the support described above, ECS also offers custom contracts for different types of support programs; please contact Your ECS sales representative for details. Additionally, several support offerings are available on an as‐needed basis, with discrete pricing for each service. For advanced customization features (such as application development, form design, etc.) or for data migration services from existing in-house applications running at Your site, ECS will work on a project basis. ECS will provide a statement of work, including a price quotation, prior to undertaking such a project. ECS is committed to providing You with quality Services. To support this commitment, ECS partner observes the following schedule of penalties for certain failures to comply with this SLA.
Optional Support Services. Other Software support services Subscriber may require, including, but not limited to, training on the administration of the Designated System, customized software programming or troubleshooting through Seller's Technical Assistance Center are outside the scope of this Agreement but may be obtainable through other programs offered by Seller.
Optional Support Services. The following services will be made available to Seattle Center on an as-needed basis. These services will be billed against the blanket contract at our preferred discounted rates as outlined. Firmware Upgrades Firmware Upgrades: Firmware Upgrades deliver access to new field panel firmware technology and documentation equivalent to a new system … incrementally applied. You will benefit from improved building operation, while extending the life of your Siemens ‘Apogee’ System 600 investment. We will provide you with firmware and documentation updates to your field panels upon development. Onsite training will familiarize you with the new features and their associated benefits. Software Analysis & Optimization Software Analysis & Optimization: Through this service, we’ll make sure that Siemens ‘Apogee’ System 600 application programming changes made by your staff are clear and consistent; and we’ll address any failed points, points in alarm, or points in operator priority. This will increase system efficiency, assure compliance to specified conditions, and reduce the risk of costly and disruptive system problems. Using a combination of on-site visits and Siemens Building Technologies’ Powerful On-line Support Technologies (POST), we’ll perform this semi-annually. We will furnish and install the necessary on-line service technology to enable us to remotely dial into your Siemens ‘Apogee’ System 600, through a dedicated telephone line that will be provided by you. Network Analysis & Optimization Network Analysis & Optimization: Through this service we ensure reliable and optimized communication throughout your Siemens ‘Apogee’ System 600 Building Level Network data trunks. You’ll have higher data network up-time; and when infrequent problems do occur, you’ll benefit from faster problem resolution. We will provide up to 16 hours of network analysis and trunk integrity testing under this program. Using Siemens Building Technologies’ Network Performance Diagnostic Technologies, our proactive calibration and tuning of the data network will include an analysis of node tables, token passes, turn speed, change of values over the network, unresolved points and overall operation. We will write up a pre/post performance report, and sit down with you and explain the report findings. Business Protection & Recovery Services: Through this service we help protect your Siemens ‘Apogee’ System 600’s vital databases of business information from unforeseen and costly catastrophi...
Optional Support Services. At your option and expense, and under a separate agreement, the Licensor may provide you with support services related to your use of the Software.
Optional Support Services a. IBM Sterling B2B Services – Integration Plus - Client Services Process Support Subscription: consists of providing technical and client service support to you. You will maintain the first level support for the Partner community and IBM will provide second level support for the Partner community, managing technical issues as escalated by you. This level of support is in addition to the standard support for the Cloud Service. Additionally, IBM will assign a program manager who will work with you to develop an Electronic Commerce (EC) Business Plan that identifies EC business strategies and goals. The program manager will provide, as applicable, project oversight, business reviews and recommendations, perform applicable assessments, and be your single point of contact.
b. IBM Sterling B2B Services – Integration Plus - Client Process Support with Client Customer Support Subscription: consists of providing technical and customer service support to you and your Partner community. IBM will manage B2B technical issues and all business concerns will be escalated to you for resolution. IBM will provide your Partner community with a phone number to contact IBM for support. This level of support is in addition to the standard support for the Cloud Service.
c. IBM Sterling B2B Services – Integration Plus - Client Process Support with Client Supplier Support Subscription: consists of providing technical and customer service support to you and your supplier Partner community. IBM will manage B2B technical issues and all business concerns will be escalated to you for resolution. IBM will provide your supplier Partner community with a phone number to contact IBM for support. This level of support is in addition to the standard support for the Cloud Service.
