Optional Support Services. In addition to the support described above, SherWeb also offers custom contracts for different types of support programs; please contact Your SherWeb sales representative for details. Additionally, several support offerings are available on an as-needed basis, with discrete pricing for each service. For advanced customization features (such as application development, design, etc.) or for data migration services from existing in-house applications running at Your site, SherWeb will work on a project basis. SherWeb will provide a statement of work, including a price quotation, prior to undertaking such a project. SERVICE LEVELS/PENALTIES SherWeb is committed to providing You with quality Services. To support this commitment, SherWeb observes the following schedule of penalties for certain failures to comply with this SLA.
Optional Support Services. CB4 realizes that there may be instances in which the end user may require the availability of SSR resources either outside of Business Hours or on-site at the end user location. Such support will be made available on a fee-for-service basis, provided sufficient notice is given by end user.
Optional Support Services higi may at its option purchase support services from Merge at Merge’s current pricing of $30 per month, per kiosk. Support services shall include labor, parts (replacement) and kiosk maintenance as needed plus an annual maintenance if no other service has been required. Upon the purchase of these services from Merge, it shall also correct software bugs and performance issues at no additional cost to higi. Support services also include software updates and upgrades. __________________________ 2 ***Confidential Treatment Requested. Merge support pricing shall be offered at this price and shall not be subject to change for a period of five (5) years from the date hereof. higi may exercise this option to purchase support services at any time during this five (5) year period at this pricing in any quantities desired. In the event that higi elects to purchase such support services during this five (5) year period, higi shall provide thirty (30) days advance written notice of its desire to so exercise this option. Upon receipt of such notice, Merge shall then invoice higi for the appropriate amount and such invoice shall be due and payable to Merge thirty (30) days in advance of the start of the support services.
Optional Support Services. If Customer requires professional support, consulting, or custom development services, these may be available for additional fees, subject to a separate agreement. Any such services are not part of this License Agreement and must be negotiated separately.
Optional Support Services. Purchaser will have the irrevocable option, for a period of twenty four (24) months following the Closing, to acquire from the Sellers, bioinformatic and genomic support services detailed under Schedule 2.1.1, for the operation of the TraitMAGIC technology for an annual fee of $250,000 CDN (the equivalent of one full-time employee).
Optional Support Services. In addition to the support described above, Gabian Technology and its partners also offers custom contracts for different types of support programs; please contact your Gabian Technology and its partners sales representative for details. Additionally, several support offerings are available on an as‐needed basis, with discrete pricing for each service. For advanced customization features (such as application development, form design, etc.) or for data migration services from existing in‐house applications running at your site, Gabian Technology and its partners will work on a project basis. Gabian Technology and its partners will provide a statement of work, including a price quotation, prior to undertaking such a project. SERVICE LEVELS/PENALTIES Gabian Technology and its partners is committed to providing You with quality Services. To support this commitment, Gabian Technology and its partners observes the following schedule of penalties for certain failures to comply with this SLA.
Optional Support Services. Other Software support services Subscriber may require, including, but not limited to, training on the administration of the Designated System, customized software programming or troubleshooting through Seller's Technical Assistance Center are outside the scope of this Agreement but may be obtainable through other programs offered by Seller.
Optional Support Services. In addition to the support described above, PLEX also offers custom contracts for different types of support programs; please contact Your PLEX sales representative for details. Additionally, several support offerings are available on an as‐needed basis, with discrete pricing for each service. For advanced customization features (such as application development, form design, etc.) or for data migration services from existing in‐house applications running at Your site, PLEX will work on a project basis. PLEX will provide a statement of work, including a price quotation, prior to undertaking such a project. SERVICE LEVELS/PENALTIES PLEX is committed to providing You with quality Services. To support this commitment, PLEX observes the following schedule of penalties for certain failures to comply with this SLA.
Optional Support Services. Vendors may provide optional support to cover a range of serials subscription-related products and services to the libraries, in addition to basic subscription order and renewal services described under Lot 1.
Optional Support Services. Managed Implementation ❑ 3M ❑ 6M ZealiD specialists performs customer flow evaluation, monthly analysis and reporting and follow up for owners to maximise roll-out success. Creative production (White label/ SDK) ❑ YES ❑ NO ZealiD and ZealiD subcontractor creative resources producing necessary creative updates to accommodate Customer branding End User Support ❑ YES ❑ NO ZealiD dedicated end user support under Customer name and brand. Customer Support Training ❑ YES ❑ NO ZealiD specialists train Customer’s 1st and 2nd line Support Staff. Customer Sales Training ❑ YES ❑ NO ZealiD specialists train Customer’s product, sales and marketing staff on use cases, functionality and features. Feature or software bespoke development ❑ YES ❑ NO Agreed additional features or functionality, agreed by both parties in written from time to time.
