Optional Support Services Clause Samples
The Optional Support Services clause defines the terms under which additional, non-essential support services may be offered to the customer beyond the core agreement. Typically, this clause outlines the types of optional services available, such as technical support, training, or maintenance, and specifies how these services can be requested, the associated fees, and any separate terms that may apply. Its core practical function is to provide flexibility for customers to access extra support as needed, while clearly delineating the scope and cost of such services to prevent misunderstandings and ensure both parties are aware of their obligations.
POPULAR SAMPLE Copied 1 times
Optional Support Services. In addition to the support described above, Gabian Technology and its partners also offers custom contracts for different types of support programs; please contact your Gabian Technology and its partners sales representative for details. Additionally, several support offerings are available on an as‐needed basis, with discrete pricing for each service. For advanced customization features (such as application development, form design, etc.) or for data migration services from existing in‐house applications running at your site, Gabian Technology and its partners will work on a project basis. Gabian Technology and its partners will provide a statement of work, including a price quotation, prior to undertaking such a project. Gabian Technology and its partners is committed to providing You with quality Services. To support this commitment, Gabian Technology and its partners observes the following schedule of penalties for certain failures to comply with this SLA.
Optional Support Services. In addition to the support described above, SherWeb also offers custom contracts for different types of support programs; please contact Your SherWeb sales representative for details. Additionally, several support offerings are available on an as-needed basis, with discrete pricing for each service. For advanced customization features (such as application development, design, etc.) or for data migration services from existing in-house applications running at Your site, SherWeb will work on a project basis. SherWeb will provide a statement of work, including a price quotation, prior to undertaking such a project. SherWeb is committed to providing You with quality Services. To support this commitment, SherWeb observes the following schedule of penalties for certain failures to comply with this SLA.
Optional Support Services. CB4 realizes that there may be instances in which the end user may require the availability of SSR resources either outside of our normal service hours or on-site at the end user location. Such support will be made available on a fee-for-service basis, provided sufficient notice is given by end user.
Optional Support Services higi may at its option purchase support services from Merge at Merge’s current pricing of $30 per month, per kiosk. Support services shall include labor, parts (replacement) and kiosk maintenance as needed plus an annual maintenance if no other service has been required. Upon the purchase of these services from Merge, it shall also correct software bugs and performance issues at no additional cost to higi. Support services also include software updates and upgrades. __________________________ 2 ***Confidential Treatment Requested. Merge support pricing shall be offered at this price and shall not be subject to change for a period of five (5) years from the date hereof. higi may exercise this option to purchase support services at any time during this five (5) year period at this pricing in any quantities desired. In the event that higi elects to purchase such support services during this five (5) year period, higi shall provide thirty (30) days advance written notice of its desire to so exercise this option. Upon receipt of such notice, Merge shall then invoice higi for the appropriate amount and such invoice shall be due and payable to Merge thirty (30) days in advance of the start of the support services.
Optional Support Services. Purchaser will have the irrevocable option, for a period of twenty four (24) months following the Closing, to acquire from the Sellers, bioinformatic and genomic support services detailed under Schedule 2.1.1, for the operation of the TraitMAGIC technology for an annual fee of $250,000 CDN (the equivalent of one full-time employee).
Optional Support Services. At your option and expense, and under a separate agreement, the Licensor may provide you with support services related to your use of the Software.
Optional Support Services. In addition to the support described above, i2i also offers custom contracts for different types of support programs; please contact an i2i sales representative for details. Additionally, several support offerings are available on an as-needed basis, with discrete pricing for each service. For advanced customization features (such as application development, form design, etc.) or for data migration services from existing in-house applications running at the Customer’s site, i2i will work on a project basis. i2i will provide a SOW, including a price quotation, prior to undertaking such a project.
Optional Support Services. The following services will be made available to Seattle Center on an as-needed basis. These services will be billed against the blanket contract at our preferred discounted rates as outlined. Firmware Upgrades Firmware Upgrades: Firmware Upgrades deliver access to new field panel firmware technology and documentation equivalent to a new system … incrementally applied. You will benefit from improved building operation, while extending the life of your Siemens ‘Apogee’ System 600 investment. We will provide you with firmware and documentation updates to your field panels upon development. Onsite training will familiarize you with the new features and their associated benefits. Software Analysis & Optimization Software Analysis & Optimization: Through this service, we’ll make sure that Siemens ‘Apogee’ System 600 application programming changes made by your staff are clear and consistent; and we’ll address any failed points, points in alarm, or points in operator priority. This will increase system efficiency, assure compliance to specified conditions, and reduce the risk of costly and disruptive system problems. Using a combination of on-site visits and Siemens Building Technologies’ Powerful On-line Support Technologies (POST), we’ll perform this semi-annually. We will furnish and install the necessary on-line service technology to enable us to remotely dial into your Siemens ‘Apogee’ System 600, through a dedicated telephone line that will be provided by you. Network Analysis & Optimization Network Analysis & Optimization: Through this service we ensure reliable and optimized communication throughout your Siemens ‘Apogee’ System 600 Building Level Network data trunks. You’ll have higher data network up-time; and when infrequent problems do occur, you’ll benefit from faster problem resolution. We will provide up to 16 hours of network analysis and trunk integrity testing under this program. Using Siemens Building Technologies’ Network Performance Diagnostic Technologies, our proactive calibration and tuning of the data network will include an analysis of node tables, token passes, turn speed, change of values over the network, unresolved points and overall operation. We will write up a pre/post performance report, and sit down with you and explain the report findings. Business Protection & Recovery Services: Through this service we help protect your Siemens ‘Apogee’ System 600’s vital databases of business information from unforeseen and costly catastrophi...
Optional Support Services. Other Software support services Subscriber may require, including, but not limited to, training on the administration of the Designated System, customized software programming or troubleshooting through Seller's Technical Assistance Center are outside the scope of this Agreement but may be obtainable through other programs offered by Seller.
Optional Support Services. If Customer requires professional support, consulting, or custom development services, these may be available for additional fees, subject to a separate agreement. Any such services are not part of this License Agreement and must be negotiated separately.