Agency Performance. The Client may choose to set the Agency specific targets upon which the Client will judge performance. Any target, and the metrics by which the target is measurable, should be agreed between the Agency and the Client before the commencement of a monitored service or activity.
Agency Performance. The Agency acknowledges and agrees that Citizens may, with Agent Roundtable (ART) and Market Accountability and Advisory Committee (MAAC) input, and with Board of Governors (Board) approval, establish, and from time to time, modify performance standards for agencies. The Agency agrees to strictly adhere to such performance standards and understands the failure to do so constitutes a material breach of this Agreement.
Agency Performance. 4.1 The Agency agrees to:
Agency Performance. Agency Principal acknowledges and agrees that Citizens may establish and, from time to time, modify performance standards for agencies. Agency Principal agrees to strictly adhere to such performance standards and understands the failure to do so constitutes a material breach of this Agreement.
Agency Performance. Our key effectiveness indicators measure the extent of impact of delivery of services on the achievement of our desired outcome. Our key efficiency indicators monitor the relationship between the service delivered and the resources used to produce the service. 2008-09 Target 2008-09 Actual Variance Reason for Significant Variation between Target and Actual Outcome: The impact of human and natural hazards on the community of Western Australia is minimised. Service 1: Prevention Services KEY EFFECTIVENESS INDICATORS Number of accidental residential fires per 100,000 households Note: a lower result indicates better performance. 70 74.05 4.05 Three year rolling averages allow for annual seasonal variations that may impact results. The three year average is 72.95. Results for 2008-09 are affected by improved data collection and auditing. Proportion of structural fires contained to object/room of origin Note: a higher result indicates better performance 68% 70.50% 2.05% Results for 2008-09 are affected by improved data collection and auditing. KEY EFFICIENCY INDICATORS Total prevention programs delivered 18 19 1 Delays in completing redevelopment of the Fire Education Heritage Centre impacted total costs. Additional community awareness activities following the Victorian xxxx fires, including 24 hour information lines and door knocking where fires potentially threatened homes also increased costs. Total prevention expenditure $’000 22,963 24,449 1,486 Average cost per prevention service $’000 1,275.72 1,286.79 11.07 Service 2: Emergency Services KEY EFFECTIVENESS INDICATORS Number of operational personnel ready to respond to emergencies 30,972 29,915 (1,057) Data auditing and the removal of 301 duplicate volunteer personnel records is the major factor impacting this variance. KEY EFFICIENCY INDICATORS Total emergency services expenditure $’000 181,009 199,956 18,947 Variances are related to unbudgeted costs incurred on xxxx fire suppression and State Emergency Service response and recovery activities. These costs are initially met by FESA and subsequently reimbursed with supplementary funding through the Western Australian National Disaster Relief and Recovery Arrangements (WANDRRA). Supplementary funding of $15.9 million was received in 2008-09. Average cost per operational personnel $’000 5.84 6.28 0.44 20 OUR AGENCY OBJECTIVES KEY ACHIEVEMENTS – 2008-09 A LEADING EMERGENCY SERVICES ORGANISATION The Government and community of Western Australia look to us for l...
Agency Performance. Face to face contact by members of FESA brigades, groups and units was seen as the most useful recruitment resource, and assistance in targeting local media outlets was identified as an important area for future development. The biggest issue identified in volunteer recruitment was the lack of time and availability of volunteers to conduct recruitment initiatives.
Agency Performance. The research findings will result in the production of a number of targeted recruitment packages for various services or groups identified. A Recruitment Action Handbook has also been developed as a key volunteer resource. PROFESSIONAL DEVELOPMENT
Agency Performance. Ability to declare a Total Fire Ban period There is currently no legislative provision for the declaration of a Total Fire Ban period. A new section 22A of the Xxxx Fires Act AGENCY PERFORMANCE 1954 provides for the Minister for Police; Emergency Services; Road Safety to declare a Total Fire Ban period for specified areas, meaning no fire can be lit in the open air, and no activity likely to cause a fire may be undertaken. The first draft of the consolidated Emergency Services Bill is anticipated to be available for discussion by the end of 2009-10, and the new legislation completed by late 2010. Work has also continued on the drafting of Emergency Management Act Regulations. On 14 January 2009, the Emergency Management Amendment Regulations (No. 3) 2008 appointed:
Agency Performance. OPERATIONS DOCTRINE The Operations Doctrine project is a comprehensive review and restructure of our Operations portfolio procedural framework. It will support improved service delivery through better understanding of how emergency services will be delivered across Western Australia. The project, named One Source – One Understanding, commenced in March 2009. It aims to produce a AGENCY PERFORMANCE single web based source of procedural guidance and authority that is broadly accessible through our web portal and incorporates search and electronic amendment alert functions. The project has three key elements: Keystone Paper This is a fundamental part of the doctrine that provides principles and emphasis to the development of the portfolio’s functional processes. A first draft has been completed and is currently being reviewed. The Operations Doctrine Comprises seven key area based chapters: Personnel, Mobilising and Staff Deployment, Operations, Logistics, Administration, Training, Business Processes. Chapters contain subject specific directives providing guidance and minimum standards for operational performance within each area. The Operations Doctrine is scheduled for completion in 2009-10.
Agency Performance. The first stage of this initiative was to improve the ESL Operating Grants allocation process. For 2008-09, we introduced a process that determined local governments’ baseline funding requirements, which were adjusted to reflect Department of Treasury and Finance escalation factor and identified service growth. This change has simplified and streamlined the ESL Operating Grants allocation process, reducing the The second stage of the improvement program was a broader review of the ESL Grants program policy and processes through extensive stakeholder consultation. The aim was to gain stakeholders’ input on proposals to: • Enhance service delivery to Local Government. • Review ESL policies and procedures. • Update the resource-to-risk and fit- for-purpose assessment tools. • Adopt standard design facility footprints. • Complete a number of strategic reviews. Participants included Western Australian Local Government Association country and metropolitan councils, FESA Consultative Committees and Associations, and FESA Regional Directors and staff. Following this extensive consultation, 12 changes are now incorporated into the 2009-10 ESL Grants manual which will clarify and streamline a number of areas in the ESL Grants process. They include a new timeline that provides additional time for local government to complete applications and increases to the operational funding limits. HOPETOUN EMERGENCY SERVICE UNIT ESTAbLISHED In March 2009, a new Volunteer Emergency Service Unit (VES) was established at Hopetoun in the Great Southern region. The unit was formed by upgrading the town Xxxx Fire Brigade’s profiles, and it is collocated with the local Volunteer Marine Rescue Service and Ambulance Service in a new facility provided by the Australian Government. Hopetoun VES has the capacity to respond to the following hazards: • Xxxx fire. • Structural defensive firefighting. • Road crash rescue (profile under development).
