Service Level Schedule Sample Clauses

Service Level Schedule. Schedule 3.1 to this Agreement specifies key performance indicators and delivery benchmarks in respect of the services to be provided by the Transfer Agent pursuant to this Agreement (the "Services"), and reflects the performance goals of the parties from time to time (the "Service Levels").
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Service Level Schedule. 11.1.1.1 Unit members will be placed on one (1) of the six (6) levels of the following schedule in accordance with their Step number, type of certification, and tenure status (i.e.: Step 1 =Level A, Step 2=Level B, Step 3=Level C, Step 4=Level D, Step 5=Level E, and Steps 6 & 7 Level F). The salary indicated at this level of placement will constitute a unit member’s base salary. Those members who are tenured and permanently certified (or who after February 2004 possess a professional certificate) will be placed on Service Level F of this schedule. However, a teacher who has permanent/professional certification and attains tenure during the course of the school year, with an effective date other than September 1, will be moved immediately to Step F with a pro-rated salary. A. $31,500 $32,500 $33,500 $34,500 B. $32,282 $33,500 $34,500 $35,500 C. $33,850 $35,000 $36,000 $37,000 D. $34,800 $35,600 $37,000 $38,000 E. $35,800 $36,600 $38,000 $39,000 F. $39,000 $39,600 $40,600 $41,300 11.1.1.2 Any unit member who attains both tenure and permanent or professional certification during the term of this Agreement will be placed on Service Level F on the first July first succeeding the effective date of the unit member’s permanent professional certificate. 11.1.1.3 Any unit member who has not attained tenure and permanent or professional certification by the member’s fifth year of District service will remain on Level E until such time as the member has attained both tenure and permanent or professional certification. 11.1.1.4 The base salary of any unit member on Schedule A above who has attained both tenure and permanent or professional certification will be increased, beginning with the conclusion of the 2003-04 fiscal year, during each school year this Agreement is in force by the amount of $776, plus 55% of the amount of the Continuing Education Stipend (referred to in Section 11.2 ) earned by the unit member during the just preceding school year. Members in Schedule A are not entitled to masters and graduate credit.
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Service Level Schedule. Metavante will communicate by the use of email notification to designated Customer contact(s) any continuing outage or adverse condition or service deficiency within 15 minutes of becoming aware. If e-mail channels are impaired and multiple banks are affected, we will communicate by other means as soon as practicable. We will also communicate within 15 minutes of when service is available again or has been restored.
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Service Level Schedule. During the Subscription Period, LogiSense shall ensure the Service is available to Licensee and the End Users in accordance with the Service Level Schedule. The remedies listed in the Service Level Schedule are Licensee’s sole remedy for any failure of the Services. LogiSense’s obligations in the Service Level Schedule do not apply to the extent any of the following are applicable: (i) Licensee’s or End User’s system does not meet the minimum requirements to support the Service, or (ii) Licensee or any End User has breached or continues to breach this Agreement.
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Service Level Schedule. It is acknowledged and agreed that the provisions of this Appendix 2 – Service Level Schedule do not apply to the Full Page Data Feed Service except for the specific Full Page Data Feed Service KPIs set out below.
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Service Level Schedule. Splunk Cloud
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Service Level Schedule. During the Subscription Period, DigitalEd will make the Service available to the Customer in accordance with the Service Level Schedule attached hereto as Schedule A. The remedies listed in the Service Level Schedule are Customer’s sole remedy for any failure of the Service. DigitalEd’s obligations in the Service Level Schedule do not apply to the extent: (a) Customer’s or a User’s system does not meet the minimum requirements listed in the Documentation to support the Service; and (b) Customer or a User has breached or continues to breach this Agreement.
Sample 1
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Service Level Schedule. The purpose of a Service Level Schedule is to set out the operational processes and procedures to ensure that the Service Provider meets the service requirements of the Client. The Service Level Schedule will be as set out in an Annexure to the written services Agreement Schedule or as published on xxx.xxxxxxx.xxx.xx.
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Service Level Schedule. The primary objective of this Service Level Schedule is to provide the best reactive support service. Provision of this service includes Application Support for the Dynamics software and Dynamics integrated products. 3.1 Client Support Contact Details Business Central/NAV:‌‌ Customer Support Portal: xxxxx://xxxxxxxx.xxxxx-xxxxxxxx.xxx:8095 Customer Support Telephone Number: +00 00 0000 0000 Customer Engagement/CRM: Customer Support Portal: xxxxx://xxxxxxxx.xxxxx-xxxxxxxx.xxx:8095 Customer Support Telephone Number: +00 00 0000 0000 Finance & Operations/AX: Customer Support Portal: xxxxx://xxxxxxxx.xxxxx-xxxxxxxx.xxx:8095 Customer Support Telephone Number: +00 00 0000 0000 3.2 Opening Hours Office Opening Hours are Monday to Friday: 9am to 5.30pm GMT/GMT+1 Closed – UK Bank Holidays, Public Holidays Clients will be notified of Christmas and Easter holiday arrangements. 3.3 Outside Opening Hours Support Sysco shall, upon request, provide support to the Client outside the Office Opening Hours (set out above). Terms to be agreed prior to organised cover.
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Related to Service Level Schedule

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA): (a) we are liable for any remedy or rebate specified by the SLA; and (b) subject to clauses 40 to 42, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Time Schedule 4.1. A project schedule is included in Appendix A. 4.2. Any delay of services or change in sequence of tasks must be approved in writing by Delaware. 4.3. In the event that Vendor fails to complete the project or any phase thereof within the time specified in the Contract, or with such additional time as may be granted in writing by Delaware, or fails to prosecute the work, or any separable part thereof, with such diligence as will insure its completion within the time specified in this Agreement or any extensions thereof, Delaware shall suspend the payments scheduled as set forth in Appendix A.

  • SCHEDULE OF WORK FIRST PARTY’S proposed schedule for the various services required will be set forth in Exhibit A-1. In addition to services described in Section A1, the parties may from time to time agree in writing that FIRST PARTY, for additional compensation, shall perform additional services including but not limited to: • Change in the services because of changes in scope of the work. • Additional tasks not specified herein as required by the CITY. The CITY and FIRST PARTY shall agree in writing to any changes in compensation and/or changes in FIRST PARTY’s services before the commencement of any work. If FIRST PARTY deems work he/she has been directed to perform is beyond the scope of this agreement and constitutes extra work, FIRST PARTY shall immediately inform the CITY in writing of the fact. The CITY shall make a determination as to whether such work is in fact beyond the scope of this agreement and constitutes extra work. In the event that the CITY determines that such work does constitute extra work, it shall provide compensation to the FIRST PARTY in accordance with an agreed cost that is fair and equitable. This cost will be mutually agreed upon by the CITY and FIRST PARTY. A supplemental agreement providing for such compensation for extra work shall be negotiated between the CITY and the FIRST PARTY. Such

  • Milestone Schedule Please state the status and progress of each Milestone and identify any completed Milestone(s) for the previous calendar quarter.

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