Service Level Schedule Sample Clauses

Service Level Schedule. Schedule 3.1 to this Agreement specifies key performance indicators and delivery benchmarks in respect of the services to be provided by the Transfer Agent pursuant to this Agreement (the "Services"), and reflects the performance goals of the parties from time to time (the "Service Levels").
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Service Level Schedule. It is acknowledged and agreed that the provisions of this Appendix 2 – Service Level Schedule do not apply to the Full Page Data Feed Service except for the specific Full Page Data Feed Service KPIs set out below.
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Service Level Schedule. The purpose of a Service Level Schedule is to set out the operational processes and procedures to ensure that the Service Provider meets the service requirements of the Client. The Service Level Schedule will be as set out in an Annexure to the written services Agreement Schedule or as published on xxx.xxxxxxx.xxx.xx.
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Service Level Schedule. Splunk Cloud Splunk’s Splunk Cloud Service Level Schedule, set forth at xxxxx://xxx.xxxxxx.xxx/en_us/legal/splunk-cloud-service-level- schedule.html, will apply to the availability and uptime of the Splunk Cloud, subject to planned downtime and any unscheduled emergency maintenance according to Splunk’s Maintenance Policy referenced in the Splunk Service Level Schedule. Customer will be entitled to service credits for downtime in accordance with the applicable Service Level Schedule.
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Service Level Schedule. During the Subscription Period, DigitalEd will make the Service available to the Customer in accordance with the Service Level Schedule attached hereto as Schedule A. The remedies listed in the Service Level Schedule are Customer’s sole remedy for any failure of the Service. DigitalEd’s obligations in the Service Level Schedule do not apply to the extent: (a) Customer’s or a User’s system does not meet the minimum requirements listed in the Documentation to support the Service; and (b) Customer or a User has breached or continues to breach this Agreement.
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Service Level Schedule. 1. Metavante will communicate by the use of email notification to designated Customer contact(s) any continuing outage or adverse condition or service deficiency within 15 minutes of becoming aware. If e-mail channels are impaired and multiple banks are affected, we will communicate by other means as soon as practicable. We will also communicate within 15 minutes of when service is available again or has been restored.
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Service Level Schedule. During the Subscription Period, LogiSense shall ensure the Service is available to Licensee and the End Users in accordance with the Service Level Schedule. The remedies listed in the Service Level Schedule are Licensee’s sole remedy for any failure of the Services. LogiSense’s obligations in the Service Level Schedule do not apply to the extent any of the following are applicable: (i) Licensee’s or End User’s system does not meet the minimum requirements to support the Service, or (ii) Licensee or any End User has breached or continues to breach this Agreement.
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Service Level Schedule. 11.1.1.1 Unit members will be placed on one (1) of the six (6) levels of the following schedule in accordance with their Step number, type of certification, and tenure status (i.e.: Step 1 =Level A, Step 2=Level B, Step 3=Level C, Step 4=Level D, Step 5=Level E, and Steps 6 & 7 Level F). The salary indicated at this level of placement will constitute a unit member’s base salary. Those members who are tenured and permanently certified (or who after February 2004 possess a professional certificate) will be placed on Service Level F of this schedule. However, a teacher who has permanent/professional certification and attains tenure during the course of the school year, with an effective date other than September 1, will be moved immediately to Step F with a pro-rated salary. SCHEDULE “A” 2006-07 2007-08 2008-09 2009-10 A. $31,500 $32,500 $33,500 $34,500 B. $32,282 $33,500 $34,500 $35,500 C. $33,850 $35,000 $36,000 $37,000 D. $34,800 $35,600 $37,000 $38,000 E. $35,800 $36,600 $38,000 $39,000 F. $39,000 $39,600 $40,600 $41,300
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Related to Service Level Schedule

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • Work Schedule A 4/10 work schedule is four (4) ten hour days in a seven (7) day period, for a total of forty (40) hours per week.

  • Project Schedule Construction must begin within 30 days of the date set forth in Appendix A, Page 2, for the start of construction, or this Agreement may become null and void, at the sole discretion of the Director. However, the Recipient may apply to the Director in writing for an extension of the date to initiate construction. The Recipient shall specify the reasons for the delay in the start of construction and provide the Director with a new start of construction date. The Director will review such requests for extensions and may extend the start date, providing that the Project can be completed within a reasonable time frame.

  • Contract Schedule The information set forth in the Contract Schedule is true and correct.

  • Statement of Work The Contractor shall provide the services and staff, and otherwise do all things necessary for or incidental to the performance of work, as set forth below:

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