Software Technical Support Sample Clauses

Software Technical Support. Unless otherwise agreed in writing, Buyer shall provide first and second-level technical support and the Seller shall provide the third-level technical support for the Licensed Software licensed to the Buyer from the Seller as part of or in conjunction with the Acquired Product in the Territory (if FX is the Buyer) or outside the Territory (if XC is the Buyer). Buyer shall provide third level support for the Buyer Components. XC’s SPAR process and FX’s internal process comparable to the XC SPAR process shall each be referred to as a “Software Maintenance Process”. For Do Not Duplicate Without Permission 49 Master Program Agreement XC/FX Confidential Signature Version Controlled Distribution Licensed Software, Seller shall provide, or cause a Third Party Licensor to provide, third level support in accordance with the then current Software Maintenance Process. Third level support is limited to corrections of coding errors and bug fixes designed to maintain compliance with product specification and/or applicable user documentation and excludes any upgrades that extend the life or enhance the functionality of the software. Licensed Software problems will be communicated and statused via email. Seller will use reasonable efforts to correct coding errors. Buyer acknowledges that such efforts may include equipment analysis and extended downtime. Some Licensed Software problems may be deferred after discussions between the parties due to fix complexity (software regressions) and/or other business reasons related to the time and/or cost of making the fix when compared to the benefits to be achieved by the fix. Seller shall provide or cause to be provided not less than third level support for all Licensed Software embodied in (or distributed by Seller in conjunction with) Acquired Products for a period lasting after Buyer’s last order for the applicable Mass Production unit until at least the number of months specified in the applicable PSA for such support; provided, however, that if support fees must be paid by Buyer, then such period of support as specified in the applicable PSA may be shortened if applicable support fees are not paid.
AutoNDA by SimpleDocs
Software Technical Support. Support for the U-SHIP Software generally consists of telephone technical assistance provided by U-SHIP relating to U-SHIP Software licensed to OFFICEMAX INC. hereunder and offered during the hours specified in Section 3 above in this Exhibit B. From time to time U-SHIP or OFFICEMAX INC. may notice and report material deviations between the U-SHIP Software and the U-SHIP manual for the relevant model ASC ("Software Problems"). In such cases, U-SHIP will employ reasonable efforts to correct Software Problems within 24 hours of a report thereof by OFFICEMAX INC. to U-SHIP, or if U-SHIP is unable to provide such correction by telephone-to OFFICEMAX INC. or to the ASC directly within 24 hours despite the use of all reasonable best efforts, then U-SHIP will supply the corrections as soon as is reasonably possible. Correction of Software Problems shall consist of supplying or transmitting to the ASC or OFFICEMAX INC., or may consist of publishing, corrections which will bring the U-SHIP Software into compliance with the relevant U-SHIP manual. Any changes in manuals in connection with this provision shall be for the purpose of removing errors in documentation, providing consistency of interpretation, or describing an update or enhancement to the U-SHIP Software. EXHIBIT C [GRAPHIC OMITTED] REQUEST FOR ASC PLACEMENT ------------------------------------------------------------------------------------------------------------------------------ LOCATION ------------------------------------------------------------------------------------------------------------------------------ Store Name: ------------------------------------------------------------------------------------------------------------------------------ Contacts - Store Manager: ------------------------------------------------------------------------------------------------------------------------------ Customer Service Manager: ------------------------------------------------------------------------------------------------------------------------------ Bookkeeper: ------------------------------------------------------------------------------------------------------------------------------ Address: Do you go on daylight savings? YES / NO Time Zone: EASTERN CENTRAL MOUNTAIN PACIFIC ALASKA HAWAII ------------------------------------------------------------------------------------------------------------------------------ Phone #: ( ) Fax #: ( ) ------------------------------------- --------------------------...
Software Technical Support. During the License Term, FlyPaper will provide a reasonable amount of remote Software technical support via e-mail to the designated Licensee Support Contact. Software technical support shall be comprised of addressing and fixing bugs and providing support for technical queries and usage problems. The Licensee Support Contact may initiate Software technical support by emailing Xxxxxxx@xxxxxxxxxxxx.xxx and specifying the Licensee name, the Licensee Support Contact email address, and the support issue. The Licensee Support Contact may also initiate Software technical support by leaving a telephone message requesting the same at 1-248- 936-0093 and specifying the Licensee name, the Licensee Support Contact email address, and the support issue, whereupon FlyPaper will respond via email. No telephonic or other means of Software technical support will be provided. FlyPaper retains the right to withhold Software technical support for Licensee requests that it deems unreasonable or excessive.
Software Technical Support. 3.2.1. HYCU shall provide, as part of Support Services, during the Subscription Term, assistance in the English language, by telephone, or other electronic means available by HYCU, to answer urgent and immediate questions, in the mode (business hours, 24 hours per day) and duration as stated in the Invoice.
Software Technical Support. The Service Provider will fully support the ImageTrend software during the term of this Agreement. Any and all other software support requests will be charged at the rate of One Hundred Fifty Dollars ($150.00) per hour. The Service Provider will determine if remote support or on-site support is required. Should on-site support be necessary, travel expenses of Fifty Dollars ($50.00) per hour will apply.
Software Technical Support. Honeywell may offer technical support in its sole discretion or as agreed in writing. Buyer is solely responsible, and Honeywell has no liability, for:
Software Technical Support. Xxxxxxx.xxx shall provide assistance in the English language, by telephone, or other electronic means available by Xxxxxxx.xxx, to answer urgent and immediate questions, during the hours of 7 a.m. to 7 p.m. (Pacific time), Monday through Friday, excluding Xxxxxxx.xxx holidays. All telephone assistance shall be given only to two (2) named employees of GE with sufficient knowledge of the Software ("Designated GE Contacts"); such Designated GE Contacts may be changed by GE from time to time by written notice to Xxxxxxx.xxx, provided such Designated GE Contacts have attended appropriate Xxxxxxx.xxx training of the Software. Xxxxxxx.xxx shall not be required to deal with any person other than the Designated GE Contacts. Additional Designated GE Contacts can be purchased at Xxxxxxx.xxx's standard rates. All additional assistance provided by Xxxxxxx.xxx to GE, including, but not limited to, custom programming, data conversion and consulting shall be charged at Xxxxxxx.xxx's then-current standard time and material rates. Notwithstanding the foregoing and provided GE is then current under support and maintenance, for the period beginning *** (***) *** after the Effective Date, Xxxxxxx.xxx shall provide the above described assistance to a total of *** (***) Designated *** (provided each such *** has attended appropriate Xxxxxxx.xxx ***) and shall also provide the above described assistance in the following ***.
AutoNDA by SimpleDocs
Software Technical Support. During the Term, for Products that are under Warranty and for 1 year after the termination of the Agreement, Seller will make available to Nortel the Software technical support services described in this Section 3. The pricing for the specified services for Products under warranty will be included in the Product pricing specified in Exhibit-A. If Nortel deems it necessary to transfer Software support for Products for existing customers to Seller following termination of this Agreement, Seller and Nortel agree to negotiate in good faith financial terms to make the transfer. For Products not under Warranty, the specified Technical Support services will be available to Nortel under the terms of a separate Service and Support Agreement between Nortel and Seller for the fees specified in Exhibit D.
Software Technical Support. This Software Technical Support describes the terms and conditions relating to technical support that CentralSquare will provide to Customer during the Term of the Agreement.

Related to Software Technical Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Licensed Software Computer program(s) provided by Contractor in connection with the Deliverables, subject to Section 14 of this Contract.

  • Software Warranty We warrant that the Tyler Software will perform without Defects during the term of this Agreement. If the Tyler Software does not perform as warranted, we will use all reasonable efforts, consistent with industry standards, to cure the Defect in accordance with the maintenance and support process set forth in Section C(9), below, the SLA and our then current Support Call Process.

  • Third Party Software 1. The Software may contain third party software that requires and/or additional terms and conditions. Such required third party software notices and/or additional terms and conditions are located at xxxx://xxx.xxxxxxxxx.xxx/thirdparty/index.html and are made a part of and incorporated by reference into this XXXX. By accepting this XXXX, You are also accepting the additional terms and conditions, if any, set forth therein.

  • Software License Subject to the terms of this Agreement, Viasat grants to you a personal, non-exclusive, non-assignable and non-transferable license to use and display the software provided by or on behalf of Viasat (including any updates) only for the purpose of accessing the Service ("Software") on any computer(s) on which you are the primary user or which you are authorized to use. Our Privacy Policies provide important information about the Software applications we utilize. Please read the terms very carefully, as they contain important disclosures about the use and security of data transmitted to and from your computer. Unauthorized copying of the Software, including, without limitation, software that has been modified, merged or included with the Software, or the written materials associated therewith, is expressly forbidden. You may not sublicense, assign, or transfer this license or the Software except as permitted in writing by Viasat. Any attempt to sublicense, assign or transfer any of the rights, duties or obligations under this license is void and may result in termination by Viasat of this Agreement and the license. You agree that you shall not copy or duplicate or permit anyone else to copy or duplicate any part of the Software, or create or attempt to create, or permit others to create or attempt to create, by reverse engineering or otherwise, the source programs or any part thereof from the object programs or from other information made available under this Agreement.

  • Software Title and ownership to Existing Software Product(s) delivered by Contractor under the Contract that is normally commercially distributed on a license basis by the Contractor or other independent software vendor proprietary owner (“Existing Licensed Product”), embedded in the Custom Products, shall remain with Contractor or the proprietary owner of other independent software vendor(s) (ISV). Effective upon acceptance, such Product shall be licensed to Authorized User in accordance with the Contractor or ISV owner’s standard license agreement, provided, however, that such standard license, must, at a minimum: (a) grant Authorized User a non-exclusive, perpetual license to use, execute, reproduce, display, perform, adapt (unless Contractor advises Authorized User as part of Contractor’s proposal that adaptation will violate existing agreements or statutes and Contractor demonstrates such to the Authorized User’s satisfaction) and distribute Existing Licensed Product to the Authorized User up to the license capacity stated in the Purchase Order or work order with all license rights necessary to fully effect the general business purpose(s) stated in the Bid or Authorized User’s Purchase Order or work order, including the financing assignment rights set forth in paragraph (c) below; and (b) recognize the State of New York as the licensee where the Authorized User is a state agency, department, board, commission, office or institution. Where these rights are not otherwise covered by the ISV’s owner’s standard license agreement, the Contractor shall be responsible for obtaining these rights at its sole cost and expense. The Authorized User shall reproduce all copyright notices and any other legend of ownership on any copies authorized under this clause. Open source software is developed independently of Contractor and may be governed by a separate license (“open source software”). If the open source software is governed by a separate License and provided under this Contract, Contractor shall provide a copy of that license in the applicable Documentation and the Authorized User's license rights and obligations with respect to that open source software shall be defined by those separate license terms and subject to the conditions, if any, therein. Nothing in this Contract shall restrict, limit, or otherwise affect any rights or obligations the Authorized User may have, or conditions to which the Authorized User may be subject, under such separate open source license terms.

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • Product Support a. In the event that any goods delivered under this contract become defective or malfunction for any reason and at any time (even after the applicable warranty period has expired), including while “in-orbit” if integrated into a satellite, Seller shall promptly perform a failure verification or analysis and determine the appropriate corrective action at no additional cost to Buyer. Seller shall take the appropriate measures to correct all defects, determined to be Seller's responsibility, in all applicable documentation, undelivered goods, and delivered un-launched goods, as required by Buyer.

  • Technical Documentation Prior to commencement of the Tests on Completion, the Contractor shall supply to the Engineer the technical documentation as specified in the Employer’s Requirements. The Works or Section shall not be considered to be completed for the purposes of taking- over under sub-clause 10.1 [Taking Over of the Works and Sections] until the Engineer has received the technical documentation as defined in this sub-clause 5.7, the "history file" including design calculations and certain certification as well as any other documents required to meet the CE Marking requirements.

Time is Money Join Law Insider Premium to draft better contracts faster.