SOFTWARE TECHNICAL SUPPORT. This Software Technical Support describes the terms and conditions relating to technical support that CentralSquare will provide to Customer during the Term of the Agreement.
SOFTWARE TECHNICAL SUPPORT. Unless otherwise agreed in writing, Buyer shall provide first and second-level technical support and the Seller shall provide the third-level technical support for the Licensed Software licensed to the Buyer from the Seller as part of or in conjunction with the Acquired Product in the Territory (if FX is the Buyer) or outside the Territory (if XC is the Buyer). Buyer shall provide third level support for the Buyer Components. XC’s SPAR process and FX’s internal process comparable to the XC SPAR process shall each be referred to as a “Software Maintenance Process”. For Do Not Duplicate Without Permission 49 Master Program Agreement XC/FX Confidential Signature Version Controlled Distribution Licensed Software, Seller shall provide, or cause a Third Party Licensor to provide, third level support in accordance with the then current Software Maintenance Process. Third level support is limited to corrections of coding errors and bug fixes designed to maintain compliance with product specification and/or applicable user documentation and excludes any upgrades that extend the life or enhance the functionality of the software. Licensed Software problems will be communicated and statused via email. Seller will use reasonable efforts to correct coding errors. Buyer acknowledges that such efforts may include equipment analysis and extended downtime. Some Licensed Software problems may be deferred after discussions between the parties due to fix complexity (software regressions) and/or other business reasons related to the time and/or cost of making the fix when compared to the benefits to be achieved by the fix. Seller shall provide or cause to be provided not less than third level support for all Licensed Software embodied in (or distributed by Seller in conjunction with) Acquired Products for a period lasting after Buyer’s last order for the applicable Mass Production unit until at least the number of months specified in the applicable PSA for such support; provided, however, that if support fees must be paid by Buyer, then such period of support as specified in the applicable PSA may be shortened if applicable support fees are not paid.
SOFTWARE TECHNICAL SUPPORT. Support for the U-SHIP Software generally consists of telephone technical assistance provided by U-SHIP relating to U-SHIP Software licensed to KINKO'S hereunder and offered during the hours specified in Section 3 above in this Exhibit B. From time to time U-SHIP or KINKO'S may notice and report material deviations between the U-SHIP Software and the U-SHIP manual for the relevant model ASC ("Software Problems"). In such cases, U-SHIP will employ reasonable efforts to correct Software Problems within 24 hours of a report thereof by KINKO'S to U-SHIP, or if U-SHIP is unable to provide such correction by telephone-to KINKO'S or to the ASC directly within 24 hours despite the use of all reasonable best efforts, then U-SHIP will supply the corrections as soon as is reasonably possible. Correction of Software Problems shall consist of supplying or transmitting to the ASC or KINKO'S, or may consist of publishing, corrections which will bring the U-SHIP Software into compliance with the relevant U-SHIP manual. Any changes in manuals in connection with this provision shall be for the purpose of removing errors in documentation, providing consistency of interpretation, or describing an update or enhancement to the U-SHIP Software. EXHIBIT C [LOGO] REQUEST FOR ASC PLACEMENT ------------------------------------------------------------------------------- LOCATION ------------------------------------------------------------------------------- Store Name: ------------------------------------------------------------------------------- Contacts - Store Manager: ------------------------------------------------------------------------------- Customer Service Manager: ------------------------------------------------------------------------------- Bookkeeper: ------------------------------------------------------------------------------- Address: Do you go on daylight savings? YES / NO Time Zone: EASTERN CENTRAL MOUNTAIN PACIFIC ALASKA HAWAII ------------------------------------------------------------------------------- Phone #: ( ) Fax #: ( ) ------------------------------------------------------------------------------- Current UPS: YES/NO Postal Substation: YES/NO Weekly store traffic: Store hours: Pkgs per month: ------------------------------------------------------------------------------- Directions to Store: ------------------------------------------------------------------------------- U-SHIP 4100 UNIT PLACEMENT SPECIFICATIONS ---------------------------------------...
SOFTWARE TECHNICAL SUPPORT. During the License Term, FlyPaper will provide a reasonable amount of remote Software technical support via e-mail to the designated Licensee Support Contact. Software technical support shall be comprised of addressing and fixing bugs and providing support for technical queries and usage problems. The Licensee Support Contact may initiate Software technical support by emailing Xxxxxxx@xxxxxxxxxxxx.xxx and specifying the Licensee name, the Licensee Support Contact email address, and the support issue. The Licensee Support Contact may also initiate Software technical support by leaving a telephone message requesting the same at 1-248-936-0093 and specifying the Licensee name, the Licensee Support Contact email address, and the support issue, whereupon FlyPaper will respond via email. No telephonic or other means of Software technical support will be provided. FlyPaper retains the right to withhold Software technical support for Licensee requests that it deems unreasonable or excessive.
SOFTWARE TECHNICAL SUPPORT. Xxxxxxx.xxx shall provide assistance in the English language, by telephone, or other electronic means available by Xxxxxxx.xxx, to answer urgent and immediate questions, during the hours of 7 a.m. to 7 p.m. (Pacific time), Monday through Friday, excluding Xxxxxxx.xxx holidays. All telephone assistance shall be given only to two (2) named employees of GE with sufficient knowledge of the Software ("Designated GE Contacts"); such Designated GE Contacts may be changed by GE from time to time by written notice to Xxxxxxx.xxx, provided such Designated GE Contacts have attended appropriate Xxxxxxx.xxx training of the Software. Xxxxxxx.xxx shall not be required to deal with any person other than the Designated GE Contacts. Additional Designated GE Contacts can be purchased at Xxxxxxx.xxx's standard rates. All additional assistance provided by Xxxxxxx.xxx to GE, including, but not limited to, custom programming, data conversion and consulting shall be charged at Xxxxxxx.xxx's then-current standard time and material rates. Notwithstanding the foregoing and provided GE is then current under support and maintenance, for the period beginning *** (***) *** after the Effective Date, Xxxxxxx.xxx shall provide the above described assistance to a total of *** (***) Designated *** (provided each such *** has attended appropriate Xxxxxxx.xxx ***) and shall also provide the above described assistance in the following ***.
SOFTWARE TECHNICAL SUPPORT. During the Term, for Products that are under Warranty and for 1 year after the termination of the Agreement, Seller will make available to Nortel the Software technical support services described in this Section 3. The pricing for the specified services for Products under warranty will be included in the Product pricing specified in Exhibit-A. If Nortel deems it necessary to transfer Software support for Products for existing customers to Seller following termination of this Agreement, Seller and Nortel agree to negotiate in good faith financial terms to make the transfer. For Products not under Warranty, the specified Technical Support services will be available to Nortel under the terms of a separate Service and Support Agreement between Nortel and Seller for the fees specified in Exhibit D.
SOFTWARE TECHNICAL SUPPORT. The Service Provider will fully support the Image Trend software during the term of this Agreement.
SOFTWARE TECHNICAL SUPPORT. Honeywell may offer technical support in its sole discretion or as agreed in writing. Buyer is solely responsible, and Honeywell has no liability, for:
SOFTWARE TECHNICAL SUPPORT. The Service Provider will fully support the ImageTrend software during the term of this Agreement. Any and all other software support requests will be charged at the rate of One Hundred Fifty Dollars ($150.00) per hour. The Service Provider will determine if remote support or on-site support is required. Should on-site support be necessary, travel expenses of Fifty Dollars ($50.00) per hour will apply.
SOFTWARE TECHNICAL SUPPORT. 3.2.1. HYCU shall provide, as part of Support Services, during the Subscription Term, assistance in the English language, by telephone, or other electronic means available by HYCU, to answer urgent and immediate questions, in the mode (business hours, 24 hours per day) and duration as stated in the Invoice.
3.2.2. All telephone assistance shall be given only to two (2) named employees of Licensee with sufficient knowledge of the Software ("Designated Licensee Contacts"); Licensee shall inform HYCU of such Designated Licensee Contacts with full names followed by the title, telephone number and e-mail
3.2.3. All additional assistance provided by HYCU to Licensee, including, but not limited to, on-site implementation, training, custom programming, data conversion and consulting shall be charged at HYCU's then-current standard consulting rates.
3.2.4. HYCU shall use commercially reasonable efforts to remedy any reproducible Error (as defined below) in the Software, reported in writing by Licensee, in accordance with the severity levels set forth below.
