Statements and Queries a. We will provide or make available a Statement to You at the end of each billing period.
b. If enabled by the Merchant, we will make available VAT invoice data as supplied by the Merchant in a monthly consolidated invoice for purchases charged to Card Accounts. It is your sole responsibility to use this information in compliance with your VAT and other tax and legal obligations. We will not be responsible to You for any information provided by a Merchant.
Statements and Queries a. Statements will normally be provided or made available to You in the manner set out in Section B in respect of each billing period (intervals of approximately one (1) month). Statements will only be provided or made available to You if there has been activity under the relevant Programme in the respective billing period.
b. Statements for all Cards will normally be provided or made available to You only. On your written request to us, Statements can be provided or made available to Cardmembers instead of You for the Corporate Card Programme.
c. Unless we agree otherwise, Statements will be made available:
i) For the Corporate Card, Business Travel Account and, Travel Manager Lodge Account - through the Online Service; and
ii) For the Corporate Purchasing Card, Corporate Purchasing Account and vPayment Account in paper form or in the form of an electronic data file(s), (together with any related management information that we agree to provide You from time to time).
d. You must ensure that Statements are reviewed for accuracy and completeness. You must inform us immediately if You or an Account User has a query about any Charge or other amount appearing in a Statement or any credit missing from the Statement. If we request, You must promptly provide us with written confirmation of a query and any information we may reasonably require that relates to the query.
e. You must settle each Statement in full in accordance with the payment terms applicable to the Programme(s) in which You participate as set out in this Agreement (Section A, clause 16 and Section B in respect of the relevant Programme(s)).
f. Applicable to Card Account, vPayment Account, Business Travel Account and Travel Manager Lodge Account only:
g. If You fail to receive or access a Statement for any reason whatsoever, this shall not affect your obligation to make payment in accordance with the terms of this Agreement (Section A, clause 16 and Section B in respect of the relevant Programme(s)). You must contact us to obtain the relevant payment information by alternative means if You are unable to access or have not received a Statement.
Statements and Queries. You will automatically be enrolled in the Online Service. The terms of use for the Online Service are set out in the ‘’Use of Online Service’’ section of this Agreement (Section A, clause 14).
Statements and Queries a. We will normally provide a summary of all sums due in respect of the Corporate Card through the Online Service. We may however make available such summary by alternative means.
b. You must notify us immediately of any change to your or any Cardmember’s contact details. We are not responsible for expenses or extra cost (penalty interests, collection fees) or any other damages to You or a Cardmember if we have not been notified of any changes. Unless we agree otherwise with You in writing, and except where Cardmember Accounts are centrally billed and settled with You Statements will be provided to Cardmembers through the Online Statement Service only. Cardmembers will automatically be enrolled in the Online Statement Service through a secure internet site which must be used by Cardmembers in accordance with the Cardmember Terms. If Statements are only provided to You, You agree to provide a copy of the relevant Statement in a durable medium to the Cardmember promptly on request.
c. If a Cardmember raises a dispute in respect of any unauthorised or incorrectly executed Charges or credits missing on the Statement later than one (1) month after the Statement date, we reserve the right at our sole discretion to charge You directly for any credits that we are required by applicable law to apply to a Corporate Card Cardmember Account, regardless of the liability option.
Statements and Queries a. You must ensure that the Authorised User notifies us immediately upon becoming aware of any query the Authorised User may have about any Charge or any transaction data in a Statement or any credit missing from it. Neither You nor the Authorised User may raise any claims in respect of unauthorised or incorrectly executed Charges or missing credits in a Statement after a period of one (1) month from the Statement date. If You fail to contest the accuracy of the Statement or the debit entries within such period after the Statement has been made available, claims and objections to the debit entries (such as, for example, demands for reimbursement) shall be excluded. If we request, You must promptly provide or must procure that the Authorised User promptly provides us with written confirmation of the query.
b. You will instruct the Authorised User to keep us up to date with his/her name, e-mail addresses, residential address, postal mailing address and phone numbers. You must procure that the Authorised User notifies us immediately of any change of Authorised User contact details. We are not responsible for expenses or extra cost (penalty interests, collection fees) or any other damages to You, if You have neglected your obligation to inform us of changed information.
c. If we permit You access to Statements via the Online Service and if You have named the Authorised User as someone with access rights, the Authorised User will be assigned a user ID and password (called Security Information). The Security Information is personal and confidential to the Authorised User. You must ensure that the Authorised User keeps the Security Information strictly confidential. You shall instruct the Authorised User not to allow other persons to access the Online Service using the Security Information.
Statements and Queries a. Unless the Card is subject to “Full Corporate Liability” as described in Section 12 “Liability for Charges” of this Agreement and Your Company is responsible for centrally settling payment of your Account with us, we will make available to you, in the manner set out in Section 20 “Communicating with You” of this Agreement, Statements periodically and at least once a month if there has been any Account activity. Unless we agree with Your Company otherwise, if you enrol in, or if we enrol you automatically in, our Online Statement Service your Statement is available to you online. We may also make your Statement available via the Programme Administrator. Terms and conditions apply to your use of our Online Statement Service and are set out in Section 8 “Online Statement Service” of this Agreement. Your Statement will show important information about your Account, such as the outstanding balance on the last day of the Statement period, the payment due, the payment due date, the currency conversion rate and applicable fees and will include Charges made by you including the relevant breakdown of the expenses and fees that You should pay.
b. Always check each Statement for accuracy and contact us as soon as possible if you need more information about a Charge on any Statement. If you have a question about or a concern with your Statement or any Charge on it, inform us immediately by contacting us through the Programme Administrator or directly on the number provided in Section 22 “Lost/Stolen Cards, Incorrectly Executed Transactions and Misuse of Your Account” of this Agreement. We will normally expect this to be within one
(1) month of receipt of your Statement.
c. If you or Your Company does not query a Charge that you believe is unauthorised or incorrectly executed within this period, or in some cases within up to thirteen (13) months, you and/or Your Company, dependent on which liability structure is chosen for the Account (please see Section 12 “Liability for Charges” of this Agreement), may be liable for this unauthorised or incorrectly executed Charge. If we request, you agree to promptly provide us with written confirmation of your question or concern and any information we may reasonably require that relates to your question or concern.
d. You agree we may send you notices, including notices of variation of this Agreement, with your Statement.
Statements and Queries a. We will make Statements available to you periodically and at least once a month, even if there has been no Account activity, online via the Online Account Service. We may also make your Statements available via the Account Owner. Your Statements will show important information about your Account and activity on it in the period, such as the overall outstanding balance for the Account (shown in the Account Currency) on the Statement Date, the outstanding balance for each Card in issue (shown in the Card Currency), the amounts due, the Due Date for payment, any applicable currency conversion rate, applicable fees and details of all Charges in the relevant period.
b. You will not receive paper or emailed Statements unless we have reason to send you one or more.
c. It is your responsibility to check each Statement for accuracy and contact us as soon as possible if you need more information about a Charge on any Statement. If you have a question about or a concern with your Statement or any Charge on it, inform us immediately by contacting us through the Account Owner or directly by calling the Customer Service telephone number printed on the reverse of the Card (if applicable to your Account and any Card issued in connection with it) or the telephone number provided in the Online Accounts Service dashboard. In any event, any such information request, question or concern must be raised with us via the Online Accounts Service dashboard within one
(1) month after the relevant Statement is available on the Online Account Service. If we so request, you agree to provide us promptly with written confirmation of your question or concern and any further information we may reasonably require in order to respond to your question or concern.
d. If you do not query a Charge that you believe is unauthorised or incorrectly executed within this one-month period, or if you fail to provide, within 14 days after our request for the same, sufficient information to enable your query or concern to be resolved, you will be liable in full for the relevant Charge.
e. You agree we may send you notices, including requests for further information regarding any query or concern notified by you relating to a Charge, via the Online Account Service.
Statements and Queries a. We will normally provide a summary of all amounts due on the Cor- porate Card and Corporate Meeting Card Programmes through the On- line Service. We may, however, make that summary available by alterna- tive means.
b. You must notify us immediately of any change to your or any Card- member’s contact details. We are not responsible for extra expenses (penalty interest, collection fees) or any other detriment You or a Card- member sustain if we have not been notified of any changes. Unless otherwise agreed in writing, and except where Cardmember Accounts are billed centrally and settled with You in relation to a Cor- porate Card, Statements will be provided to Cardmembers through the Online Statement Service only. Cardmembers will automatically be en- rolled in the Online Statement Service through a secure website, which Cardmembers must use in accordance with the General Terms and Conditions for Cardmembers for the Corporate Card Programme and the Terms and Conditions of Use of the Corporate Meeting Card for the Corporate Meeting Card Programme. If Statements are only provided to You, You agree to provide a copy of the relevant Statement in a durable medium to Cardmembers upon request. General Terms In addition, the following section c) applies to the Corporate Card only:
c. If a Cardmember disputes any Unauthorised or incorrectly execut- ed Charges or credits missing on the Statement one (1) month after the Statement date, we reserve the right, at our sole discretion, to charge You directly for any expenses that, under the current rules, must be applied to a Corporate Card Cardmember Account, regardless of the liability op- tion.
Statements and Queries. You must instruct the Cardmember to always check each Statement for accuracy and to contact Us as soon as possible if more information about a Charge on any Statement is needed. If the Cardmember has a query or concern about a Statement or any Charge on it, the Cardmem- ber must inform Us immediately. We will expect this to be within one (1) month of receipt of the Statement and if You or the Cardmember do not query a Charge that You believe is unauthorised or inaccurate within this period, You will be liable for the unauthorised Charge. If the Company fails to contest the accuracy of the Statement or the debit entries within that period after the Statement has been made available, claims and ob- jections to debit entries (such as for example claims for reimbursement) will be excluded. If We so request, You must ensure the Cardmember promptly provides us with written confirmation of the query or concern and any information we may require in relation to the query or concern.
Statements and Queries a. Statements will normally be provided or made available to You in the manner set out in Section B in respect of each billing period (intervals of approximately one (1) month). Statements will only be provided or made available to You if there has been activity under the relevant Programme in the respective billing period.
b. Statements for all Cards will normally be provided or made available to You only. On your written request to us, Statements can be provided or made available to Cardmembers instead of You for the Corporate Card Programme.
c. Unless we agree otherwise, Statements will be made available through the Online Service.
d. You must ensure that Statements are reviewed for accuracy and completeness. You must inform us immediately if You or an Account User has a query about any Charge or other amount appearing in a Statement or any credit missing from the Statement. If we request, You must promptly provide us with written confirmation of a query and any information we may reasonably require that relates to the query.
e. You must settle each Statement in full in accordance with the payment terms applicable to the Programme in which You participate as set out in this Agreement (Section A, clause 16 and Section B in respect of the relevant Programme).
f. If You fail to receive or access a Statement for any reason whatsoever, this shall not affect your obligation to make payment in accordance with the terms of this Agreement (Section A, clause 16 and Section B in respect of the relevant Programme). You must contact us to obtain the relevant payment information by alternative means if You are unable to access or have not received a Statement.
