Customer Support and Maintenance. We will use reasonable endeavours to provide Customer Support and Maintenance in accordance with the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Customer Support or Maintenance where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Customer Support and Maintenance will not be provided. If we offer enhanced Customer Support and/or Maintenance then you may purchase these services separately in accordance with our then current price list.
Customer Support and Maintenance. Bitstream shall provide customer support and maintenance to Licensee in accordance with the Software Maintenance Agreement between Bitstream and Licensee, a copy of which is attached hereto as Exhibit B-2.
Customer Support and Maintenance a. The Customer acknowledges and agrees that, apart from the RJ-45 socket which shall remain the property of HGC, the title to all Hardware shall be passed to the Customer on the Services Provision Date and, unless otherwise agreed by HGC and subject to 9b below, no warranty in respect of any Hardware will be given by HGC whatsoever or by any other party save and except the warranty (if any) given by manufacturer(s) or vendor(s) of the Hardware concerned.
Customer Support and Maintenance. 6.1 You may be provided with customer support, maintenance or professional services related to the Software (“Support Services”) subject to conditions of the current ABBYY support policy; however, You may be entitled to a different level of Support Services than is stated in the ABBYY Software Maintenance and Upgrade Assurance Terms and the ABBYY support policy in accordance with a written agreement with ABBYY with respect to such Support Services. Also You may be entitled to certain support services by an ABBYY Partner in accordance with an agreement between You and the ABBYY Partner with respect to such support services under the stipulation that the ABBYY Partner’s agreement may not impose additional duties on ABBYY.
Customer Support and Maintenance. 2.4.1.ZAP will provide you with the Customer Support and Maintenance as set out in ZAP’s Standard Support policy that can be found online at xxxxx://xxxxx.xxx/Terms.
Customer Support and Maintenance. 2.5.1.ZAP will provide you with information about Customer Support and Maintenance which may be either in printed or electronic form including by reference to any customer services handbooks, service level guidelines, support guides and any online materials which ZAP may notify to you from time to time.
Customer Support and Maintenance. EZP will provide online support to the WDTR customers and will communicate to them for maintenance, technology and other issues as WebsiteDynamics. EZP will host the customer websites and content built through the Custom Branded Website Builder. WDTR authorizes XXX’s support team to grant trial extensions, free time and refunds when the support team deems fit without compensation to WDTR. WDTR authorizes XXX to send follow-up emails on WDTR’s behalf to any end user on trial to help facilitate a sale.
Customer Support and Maintenance. For Hosted Software Services, DemandTec shall provide Customer with the customer support and maintenance services described on Exhibit C hereto (the “Hosted Support Services”). For Installed Software Services, DemandTec shall provide Customer with the customer support and maintenance services agreed upon by the parties.
