Customer Support and Maintenance. We will use reasonable endeavours to provide Customer Support and Maintenance in accordance with the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Customer Support or Maintenance where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Customer Support and Maintenance will not be provided. If we offer enhanced Customer Support and/or Maintenance then you may purchase these services separately in accordance with our then current price list.
Customer Support and Maintenance. Bitstream shall provide customer support and maintenance to Licensee in accordance with the Software Maintenance Agreement between Bitstream and Licensee, a copy of which is attached hereto as Exhibit B-2.
Customer Support and Maintenance. Talyst’s provision of Support Services under this Support Agreement is subject to the following additional terms and conditions:
3.1 Customer will maintain and use the any or all of the Covered Products in accordance with the written instructions provided to Customer by Talyst and/or its suppliers from time to time, including, but not limited to any end-user documentation such as user manuals, reference guides, or service guides provided to Customer and relating to the Covered Products, (“Written Instructions”) in order to keep the Covered Products in good working condition (normal wear and tear excepted).
3.2 Customer will appoint at least two individuals per physical location who have been approved and certified by Xxxxxx, in the operation of the Covered Product(s) to serve as the primary contacts between Customer and Talyst regarding any interaction they may have in connection with any service call. Customer may certify additional personnel on a space-available basis.
3.3 Talyst reserves the right to charge Customer, at the prevailing time and materials rate (“Time and Materials Rates”) (see Exhibit A) for support calls that are caused by errors made by Customer’s personnel or are outside of the terms of Support provided for herein.
3.4 Customer will provide Talyst and its subcontractors with all assistance reasonably requested by Xxxxxx for purposes of providing Support, including without limitation, adequate access to the applicable physical location of the Covered Products during or after Customer’s business hours, as the case may be, and the ability to have high speed remote access at all times to all of the equipment on which the Software is operating. On-site visits required, because of Customer’s lack of high-speed remote access, will be charged to Customer at the Time and Materials Rates.
3.5 Customer will document and promptly report to Talyst all detected errors or malfunctions of the Covered Products with sufficient detail to enable Talyst to reproduce or recreate the nonconformance. Customer will take all necessary or recommended actions to correct or address such errors or malfunctions within a reasonable time after such actions have been communicated to Customer by Xxxxxx.
3.6 Customer will be solely responsible for (i) providing appropriate supervision and management of the use of the Covered Product(s) by its personnel and agents and (ii) the implementation of any backup facilities and/or plans for all computer programs and data in the e...
Customer Support and Maintenance. 6.1 You may be provided with customer support, maintenance or professional services related to the Software (“Support Services”) subject to conditions of the current ABBYY support policy; however, You may be entitled to a different level of Support Services than is stated in the ABBYY Software Maintenance and Upgrade Assurance Terms and the ABBYY support policy in accordance with a written agreement with ABBYY with respect to such Support Services. Also You may be entitled to certain support services by an ABBYY Partner in accordance with an agreement between You and the ABBYY Partner with respect to such support services under the stipulation that the ABBYY Partner’s agreement may not impose additional duties on ABBYY.
6.2 General terms and conditions of the ABBYY support policy and the ABBYY Software Maintenance and Upgrade Assurance Term are published on the ABBYY Website at xxx.xxxxx.xxx. ABBYY reserves the right to change the support policy at any time without any prior notice. In addition to the general terms and conditions, ABBYY may have specific support policies in specific regions which may be regulated by separate agreements.
6.3 Any supplementary software code and any Software component provided to You as part of Support Services is to be considered a part of the Software and subject to the terms and conditions of this XXXX.
6.4 In order to enable effective Support Services, You may be asked to provide ABBYY or an ABBYY Partner with information about the characteristics of Your hardware, information contained in the License Key of Your copy of the Software, as well as certain personal information, such as Your e-mail address. ABBYY may use the above-mentioned information as described in article 14.1 of this XXXX.
Customer Support and Maintenance. EZP will provide online support to the WDTR customers and will communicate to them for maintenance, technology and other issues as WebsiteDynamics. EZP will host the customer websites and content built through the Custom Branded Website Builder. WDTR authorizes XXX’s support team to grant trial extensions, free time and refunds when the support team deems fit without compensation to WDTR. WDTR authorizes XXX to send follow-up emails on WDTR’s behalf to any end user on trial to help facilitate a sale.
Customer Support and Maintenance. For Hosted Software Services, DemandTec shall provide Customer with the customer support and maintenance services described on Exhibit C hereto (the “Hosted Support Services”). For Installed Software Services, DemandTec shall provide Customer with the customer support and maintenance services agreed upon by the parties.
Customer Support and Maintenance. ZAP will provide you with information about Customer Support and Maintenance which may be either in printed or electronic form including by reference to any customer services handbooks, service level guidelines, support guides and any online materials which ZAP may notify to you from time to time.
Customer Support and Maintenance. ZAP will provide you with the Customer Support and Maintenance as set out in ZAP’s Standard Support policy that can be found online at xxxxx://xxxxx.xxx/Terms.
Customer Support and Maintenance a. The Customer acknowledges and agrees that, apart from the RJ-45 socket which shall remain the property of HGC, the title to all Hardware shall be passed to the Customer on the Services Provision Date and, unless otherwise agreed by HGC and subject to 9b below, no warranty in respect of any Hardware will be given by HGC whatsoever or by any other party save and except the warranty (if any) given by manufacturer(s) or vendor(s) of the Hardware concerned.
b. HGC agrees that:
i. for a period of one week after the Services Provision Date, HGC will provide customer support to the Customer in respect of the Services, which shall be comprised solely of trouble-shooting of problems arising from (i) the cable connecting the RJ-45 socket and the Customer Interface Equipment where the LAN card is installed, (ii) the LAN card and (iii) the "Network Address Transaction" software; thereafter, HGC may, upon the Customer's request, provide problem isolation support related to the above on a time (at the prevailing hourly rates of HGC) and material basis; and
ii. HGC will use reasonable endeavour to maintain HGC's networks (which, for the avoidance of doubt, terminate at the RJ-45 socket) so that Services can be provided during the term of any Agreement.
Customer Support and Maintenance.
(a) Xxxxxx agrees to provide online customer and technical support to Reseller’s customers with regards to the use and maintenance of the WebsiteDynamics Technology.
(b) Mezine shall own and host the customer websites and content built through the Custom Branded Website Builder.
(c) Reseller authorizes Xxxxxx’s support team to grant its customers trial extensions, free time, and refunds as the support team deems fit, without compensation to Reseller.
(d) Reseller authorizes Xxxxxx to send follow-up emails on Xxxxxxxx’s behalf to end users during their free trial period to help facilitate a sale.
