Call-Back Definition Sample Clauses

Call-Back Definition. Call-backs are only warranted when the work requested is of an emergent or urgent nature (reference Letter of Understanding re: Improving Quality and Safety Through the Appropriate use of On-call and Call-backs). An employee may not refuse work on the basis that she believes it does not conform with this definition. If an employee or a group of employees believes a pattern or recurring incidents of unwarranted call-back occurred, the employee(s) shall be provided the opportunity to report such incidents to the Employer without reprisal. The employee or group of employees may request a meeting to discuss the pattern or recurring incidents of unwarranted call-back. Such meeting will occur within 30 days of the request and will include a designate of the employer in a position to effect a resolution. Upon request by the employee(s), a xxxxxxx will be invited to attend. The grievance and arbitration process shall not be utilized to determine whether call-backs are of an emergent or urgent nature. If an employer has established a specific reporting process for improper use of call-back, the employee will report in accordance with the employer’s practice and policy, regardless of whether the matter is reported in accordance with this Article. An employee is entitled to the call-back pay provided by Article 28.02 for each separate call- back. A separate call-back is defined as: (a) a call-back separated by a period exceeding two (2) hours from the commencement of a preceding call-back, or (b) a call-back occurring within two (2) hours from the commencement of a preceding call- back, but received by the employee after the employee has completed the emergency procedure(s) for which the preceding call-back was made and after the employee has left the Facility. A call-back occurring and work is commenced on same within two (2) hours after a preceding call-back and received by the employee before the employee has left the Facility upon completion of the procedure(s) for which the preceding call-back was made, shall not be deemed to be a separate call-back and the employee shall be paid in accordance with Article 28.02. Upon completion of the procedure(s) for which the call-back was made, the employee will not be required to perform non-emergency procedures in order to fill out a two (2) hour period.

Call-Back Definition. An employee is entitled to the call-back pay provided by Article 28.02 for each separate call-back. A separate call-back is defined as:

Call-Back Definition. Call-backs are only warranted when the work requested is of an emergent or urgent nature (reference Letter of Understanding re: Improving Quality and Safety Through the Appropriate use of On-call and Call-backs). An employee may not refuse work on the basis that they believe it does not conform with this definition. If an employee or a group of employees believes a pattern or recurring incidents of unwarranted call-back occurred, the employee(s) shall be provided the opportunity to report such incidents to the Employer without reprisal. The employee or group of employees may request a meeting to discuss the pattern or recurring incidents of unwarranted call-back. Such meeting will occur within 30 days of the request and will include a designate of the Employer in a position to effect a resolution. Upon request by the employee(s), a xxxxxxx will be invited to attend. The grievance and arbitration process shall not be utilized to determine whether call-backs are of an emergent or urgent nature. If an Employer has established a specific reporting process for improper use of call-back, the employee will report in accordance with the Employer’s practice and policy, regardless of whether the matter is reported in accordance with this Article. An employee is entitled to the call-back pay provided by Article 28.02 for each separate call- back. A separate call-back is defined as:

Call-Back Definition. For the purpose of this agreement, a call-back shall be defined as the recall of a member to duty after his normal tour of duty has been completed, and he has left the premises of the employer or fifteen (15) minutes has elapsed, and before the member’s next normal tour of duty.

Call-Back Definition.  The Employee needs to come into the WCB office, after the Employee’s normal work-day hours, in order to solve a WCB IT Systems related problem.  It has been determined that the problem cannot wait until the next business day.  It has been determined that the problem cannot be effectively resolved via remote support.  It has been determined that the problem cannot be resolved by a resource already on site. This will be paid at the overtime rate for the actual time worked with a minimum of 2 hours at the overtime rate.  The Employee is entitled to costs in accordance with Section 6.11.9.3 of the Collective Bargaining Agreement. Escalation is a Remote Support or Callback assistance in resolving a support problem and is assistance provided by an Employee who is not on Standby.  Escalation support is provided on a best effort basis. Overtime will be paid to an escalation Employee at the overtime rate with a minimum of 2 hours at the overtime rate.  The Employee is entitled to costs in accordance with Section 6.11.9.3 of the Collective Bargaining Agreement. The parties agree that each secondment is unique and time sensitive. As both parties agree that time is of the essence they will address the situations in an expeditious fashion. The employer agrees to communicate with the union as early as possible when a potential secondment is contemplated. The guidelines below outline general terms and conditions to be negotiated between the parties recognizing that there may be times when not all information will be available. Prior to posting the Expression of Interest, the available information will be provided to the union which will include discussion on the following: Brief description of the project Description of anticipated duties General role on the project, where known Knowledge, skills, abilities and competencies Suggested Rate of Pay Estimated duration of secondment Location(s) of Secondment If interviews are used in a selection process, union panel representatives will be utilized. A check or review of the process, during the time of the secondment period Business requirements of the unit. Article 17.8.1 of this Collective Agreement provides direction as to the handling of outstanding vacation balances. It is recognized by the parties that there are some employees for whom achieving these balances would create a hardship. In the interests of alleviating this hardship, the parties agree that during the term of this collective agreement, these situatio...