Desktop Support Sample Clauses

Desktop Support. For desktop support related Services, the Company shall pay Titan an annual fee equal to the Company's percentage of Titan's annual cost of its desktop support function, with the percentage being the percentage of the Company's average headcount to the total Titan Group average headcount as of the last day of the last fiscal year and as of the end date of each of the four quarters of the current fiscal year ("DESKTOP SUPPORT FEE"). Prior to the beginning of each fiscal year, Titan will estimate the Desktop
Sample 1
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Desktop Support. Ordering, installation, configuration and maintenance of workstation hardware and software. The District will have access to the County’s Help Desk for ongoing support and problem resolution.
Sample 1
Desktop Support. 2.1.1. Setup, maintenance and support of workstations and user accounts, including: Installation of applications Updating of desktop operating systems and security patches Upgrading of hardware such as RAM and graphics cards Upgrading of software as necessary and in accordance with office policies Updating email accounts and group listings Setting up machines on the network Responding to user’s technical issues. Attending to issues and user queries in a timely and responsive manner Keeping users informed of issue status where appropriate Logging of all issues and actions Redirecting issues to other parties where appropriate 2.1.2. Remote Desktop Support is provided via the CF support portal, which will be available to client staff. Support queries will receive response typically within 4 hours 2.1.3. Hardware repairs (if included in the Agreement) will be made on site where applicable and are subject to separate arrangements with client 2.1.4. Hardware support refers to workstations, servers, routers, firewalls and switches and does not include fax, printers, video conference units or other hardware supported by other external suppliers. Some items may be covered by separate agreements. 0.0.0. XX will provide coordination assistance to suppliers when necessary.
Sample 1
Desktop Support. BearCare desktop support is a predictable, cost- contained approach to fully Managing Customer desktop support requirements without investment in costly personnel or management software products. BearCare desktop support provides problem resolution to the end User desktop via the Bright Bear Support/Helpdesk pursuant to Section 6.2.
Sample 1
Desktop Support. Bright Bear will provide Management and support of the desktop environment, first-level triage of hardware failure and network connectivity issues, patch Management of Operating System to ensure that workstations and servers are updated with the latest Microsoft Operating System updates and service packs as deemed necessary, anti-virus Management to ensure that the latest anti-virus patches are applied to the workstations and servers in a timely manner, scans for existence of malware/spyware programs that potentially reduce performance, and assure availability of base Microsoft Office Applications. Bright Bear will also provide standard security policies for workstations. Automated workstation maintenance will be performed on a regular basis as per standard maintenance schedule or as coordinated with Customer. Alerts are generated on failed maintenance conditions. Alerts are addressed during Bright Bear’s regular business hours only. Maintenance includes: • Disk defragmentation (optional) • Disk cleanup (optional) • Antivirus scan (AV definition updates will be performed on a daily basis) • Patch application (if applicable) • Monthly executive summary report e-mailed to Customer contacts. (Optional) • Malware Removal Prior to Bright Bear accepting the Management of the workstation or server environment, a Field Engineer will perform a site assessment and general health check to ensure the environment meets minimum requirements. Bright Bear standard hourly rates apply to such assessment. Once an assessment is done, a recommendation will be made regarding remedies to be implemented in order to stabilize the environment for acceptance into the BearCare Management process. Following is a list of prerequisites that must be met to qualify: • Currently supported Microsoft Windows Operating Systems versions per vendor’s current list of supported versions • All workstations must be a member of an active directory domain (no standalone workstations or workgroups) • Print driver support is included, but printer functionality will remain the responsibility of the manufacturer or User. Printer functionality includes anything to do with the physical maintenance of the printer Device hardware and functionality not related to the print driver, including but not limited to: o Out of paper o Out of toner or ink o Paper jams o Loss of power • Valid software licenses are required. • Major hardware manufacturers are supported e. Dell, HP and Cisco. Minimum hardware and softwar...
Sample 1
Desktop Support. CRC Group IT will provide basic IT-related support for the OPC Group personnel (including CBRE as part of the “Office of the Building”) at the Wilshire office building through December 31, 2014, and Van Nuys Airport flight support personnel until such flight operations have relocated to Houston (anticipated to be no later than the end of Q2 2015). Commencing on January 1, 2015, (a) OPC Group IT will provide all IT and network support for the OPC Group personnel (including CBRE as part of the “Office of the Building”) at the Wilshire office building, and (b) CRC Group IT will provide all IT and network support for the CRC Group personnel at the Wilshire office building until the expiration of the Office Term under Annex B, Part VII, Section A.
Sample 1

Related to Desktop Support

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she: a. is not under any obligation to pay child support; or b. is under such an obligation and is in good standing with respect to that obligation; or c. has agreed to a payment plan with the Vermont Office of Child Support Services and is in full compliance with that plan. Party makes this statement with regard to support owed to any and all children residing in Vermont. In addition, if the Party is a resident of Vermont, Party makes this statement with regard to support owed to any and all children residing in any other state or territory of the United States.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • PRODUCT SUPPORT Partners may provide support for Products and other value-added services, and Partner is responsible for the performance of any services it provides. If Customer purchases Microsoft Support Services through a Partner, Microsoft will be responsible for the performance of those services subject to the terms of this Agreement.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Support During the term of this Addendum, State Street agrees to provide the support services set out in Attachment D to this Addendum.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.1.1, you shall have access to the Software/Subscription in accordance with the following provisions: (a) If you purchased a Subscription based license for the Software, which generally means that you will be paying for your use of the Software and Services on a monthly or annual basis, you shall receive as part of your active Subscription, so long as Intuit is receiving the applicable payment from you: (i) access to the features of the Software subscribed to by you; (ii) Updates and Enhancements; (iii) Version Protection, each defined in Section B.1.2 below; and (iv) additional products, services and/or discounts when and if they should be made available to you. If you have purchased a subscription that includes Support you will also be entitled to receive Support Services as defined below. Software licenses obtained through a subscription are eligible for Enhancements during the active subscription period only. The Subscription is cancellable by you in accordance with this Agreement, but you will not be entitled to any refunds if you cancel after the 60-Day Money Back Guarantee period, as defined in Section B.6. If you cancel your Subscription or if we do not receive the payment for your Subscription, or if the Subscription is in any way terminated in accordance with the terms of this Agreement, you will no longer have access to the Software and all related Services defined above upon the expiration of the current Subscription term, but you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks format upon reactivation of your Subscription or with the purchase of a license on the Software. (b) If you purchased your license to the Software under a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you shall receive: (i) a license to the specific version of the Software product you have selected that, subject to the license grant and restrictions in Section A.1.1, allows you access to the features of the Software; and (ii) Updates and Enhancements to the Software in accordance with the terms of the Termination provisions. Intuit's obligations under this Section B.1.1 are contingent upon you installing all updates and error corrections within thirty (30) days of being notified of their availability by Intuit (or its Representatives). QuickBooks 2015 Software purchased on a separate standalone basis are eligible for enhancements on a when-and-if available basis through May 31, 2018, which is the current support period for QuickBooks 2015.

  • Research Support (a) Having regard to the resources reasonably available for such purposes, the Operator will cooperate with AHS to provide such participation by its Staff as may be reasonable in relation to the carrying out of research within the Province. (b) The Operator agrees to promptly notify AHS in the event that it undertakes or agrees to participate in any form of clinical trial, research project, instrument use, or similar activity which in any way relates to the Services provided under this Agreement. The Operator shall, upon request, provide AHS with written evidence of Client disclosure and consent to research.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

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