NETWORK AND SERVICE EQUIPMENT MAINTENANCE Sample Clauses

NETWORK AND SERVICE EQUIPMENT MAINTENANCE. Mango may suspend the Service to carry out Periodic maintenance or upgrade work on the Network or Service Equipment. • Except in the case of an emergency Mango shall provide the Customer with 5 business day’s notice of any suspension of the service. If it fails to provide the appropriate notice, the customer shall be waived from service charges for the down time. The waived amount will be adjusted in the following month’s xxxx. • In case of emergency maintenance Mango would serve 12 hours notice. • In Case of Satellite communication error by any means of unwanted interruption” Mango” does not take the liability to ensure the required service of SATIPBW by the customer. • In case of capacity upgrade and downgrade delay or downtime Mango will not waive the charges for the downtime. • No charge waiver for non service affecting (anything which does not affect the required services from the customer) incidences or SLA non-conformity. • Charge waiver applicable to only service affecting non-conformities.
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NETWORK AND SERVICE EQUIPMENT MAINTENANCE. 8.1 Hosting UK may suspend the Service to carry out Periodic maintenance or upgrade work on the Network or Service Equipment; this will be carried out during the maintenance windows as defined in paragraph 8.4. 8.2 Except in the case of an emergency Hosting UK shall provide the Customer with 5 business days' notice of any suspension of the service under paragraph 8.1. If it fails to provide the appropriate notice, the customer shall be entitled to a credit of one day s free Service. 8.3 As far as possible Hosting UK shall endeavour to ensure that any disruption or interruption to the service is kept to a minimum. Hosting UK shall endeavour not to suspend the service for planned maintenance or upgrade work more than 12 times in any calendar year and the Customer shall be entitled to one day of free service for each additional service suspension for such work. Hosting UK shall endeavour to ensure that planned maintenance or upgrade work does not exceed a total of 24 hours in any calendar year and the customer shall be entitled to a credit of one day s free service for each additional hour of service suspension for such work. 8.4 The standard for the Hosting UK maintenance window for planned outages is between 22.00 and 07.00, local time as at node location in question. Hosting UK will try to accommodate the customer requirements in terms of outage times; however, depending on the circumstances this may not always be possible. Outage times will be quoted in GMT/BST to prevent mistakes being made over the various time zones.
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NETWORK AND SERVICE EQUIPMENT MAINTENANCE. Gigabair may suspend the Service to carry out periodic maintenance or upgrade work on the Network. Exceptionally, Gigabair may suspend the Service immediately to carry out emergency work. Except in the case of an emergency Gigabair will provide you, with 2 business days’ notice of any suspension of the service via email to your nominated contact. We will advise of the duration of the work and whether it will be a total or partial service loss together with the objectives. Such Maintenance or Upgrades will only take place at any hours required. You will be immediately notified by telephone if it proves to be impossible to restore the service within the time notified for the work. Were it is agreed between the parties that the service is to be terminated under the terms of the Gigabair Standard Terms and Conditions, then Gigabair and / or third-party suppliers will remove the equipment that was supplied for the service and make good the site: Equipment: The Gigabair Antenna Unit, Fixings, Router, Cabling and Power supply The Gigabair Router, Fixings, Cabling and Power Supply Gigabair offers Service Level Credits as follows for customer with paid service level plans, customers with no paid service level will not be entitled to service level credits. Service Credits: * Performance Agreement is the percentage availability during the SLA time which is calculated over the Period (Calendar month) ** Subject to Gigabair providing both the Fibre and Wireless Services as a single service (100% SLA Service). Initially during the provisioning period, the services will only be available separately, during which the service level provided is as for the individual services. In the event that Force Majeure or events caused by 3rd parties beyond the reasonable control of Gigabair cause one or other of the Wireless or Fibre service not to function or to be removed, then the Service level will revert to the service level for the remaining functioning individual service. *** Outage hours will only be calculated when there is a total loss of internet connectivity over the combined Fibre and Wireless Service for greater than or equal to one (1) minute, For the purpose of calculating the Outage Hours, a fraction of one (1) hour, greater than a minute will be rounded-up to the nearest hour.
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NETWORK AND SERVICE EQUIPMENT MAINTENANCE. Mango may suspend the Service to carry out Periodic maintenance or upgrade work on the Network or Service Equipment. • Except in the case of an emergency Mango shall provide the Customer with 5 business day’s notice of any suspension of the service under . If it fails to provide the appropriate notice, the customer shall be waived from service charges for the down time. The waived amount will be adjusted in the following month’s xxxx. • In case of emergency maintenance Mango would serve 12 hours notice. • In Case of Submarine cable down time by any means of unwanted interruption” Mango” does not take the liability to ensure the required service of SMCIPBW by the customer. • In case of capacity upgrade and downgrade delay or downtime Mango will not waive the charges for the downtime. • No charge waiver for non service affecting incidences or SLA non conformity. • Charge waiver applicable to only service affecting non-conformities.
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NETWORK AND SERVICE EQUIPMENT MAINTENANCE. Luminet may suspend the Service to carry out periodic scheduled maintenance or upgrade work on the Network. Luminet may suspend the Service immediately to carry out emergency work if necessary. Except in the case of an emergency, Luminet will provide the Customer with 5 (five) Working Days' notice of any suspension of the service via email to the Customers nominated contact. Luminet will advise of the duration of the work and whether it will be a total or partial service loss together with the objectives. Scheduled maintenance or upgrades will only take place between the hours of 19:00 and 07:00 or on days which are not Working Days. Luminet will endeavour to notify the Customer if it proves to be impossible to restore the Service within the time notified for the work. The following table explains how an unresolved Fault is escalated (i.e. reported to) within Luminet in the event that it cannot be resolved. Once the Fault has been reported it will be escalated to the next highest level within the organisation within the cumulative timescales listed. Each level is explained below the table. Escalation Times – Service Affecting Escalation Times - Non Service Affecting Priority Level Priority 1: Greater than 50% loss of service Priority 2: Equal to or Less than 50% loss of service Priority 3: Quality Impairments Priority 4: Minor Faults and Information / Support Requests 1st Line NOC Instant Instant 2 hours 4 hours 2nd Line NOC 30 mins 2 hours 12 hours 24 hours Customers Operations Manager 2 hours 4 hours 18 hours 36 hours Operations Director & Technical Director 4 hours 8 hours 24 hours 48 hours CEO 8 hours 24 hours 72 hours 120 hours 1st Line NOC: Client informs NOC of Fault via phone, email or portal NOC raises ticket immediately (this can be viewed in the Customer's portal) Standard troubleshooting usually takes a maximum of 2 (two) hours If problem still persists and cannot be rectified, the ticket is escalated to 2nd line NOC within the 2 (two) hours 2nd Line NOC Verify all 1st line troubleshooting Update the Customer of the change of ticket ownership Provide a troubleshooting action plan to the Customer 2nd Line to apply advanced troubleshooting Notify third parties if necessary Notify installation/ onsite team if necessary Escalate to Customer Operations Manager after 2 (two) hours Customer Operations Manager Provide management level focus Update the Customer of the change of ticket ownership Review troubleshooting action plan to the Customer 2nd and ...
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NETWORK AND SERVICE EQUIPMENT MAINTENANCE 
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Related to NETWORK AND SERVICE EQUIPMENT MAINTENANCE

  • Equipment Maintenance If this Contract involves computer or telecommunications hardware or other mechanical or electrical Equipment maintenance (use of the word "Equipment" means all the foregoing) as a Deliverable, then, during the warranty period and during any period covered by annual maintenance, the Contractor will provide Equipment maintenance to keep the Equipment in or restore the Equipment to good working order. This maintenance will include preventative and remedial maintenance, installation of safety changes, and installation of engineering changes based upon the specific needs of the individual item of Equipment. This maintenance will also include the repair, replacement, or exchange deemed necessary to keep the Equipment in good working order. For purposes of this Contract, Equipment restored to good working condition means Equipment that performs in accordance with the manufacturer's published specifications. The Contractor will exert its best efforts to perform all fault isolation and problem determination attributed to the Equipment covered under this Contract. The following services are outside the scope of this Contract: 1. Repair and replacement work or increase in maintenance time as a result of damage or loss resulting from accident, casualty, neglect, misuse, or abuse if such is the State's fault (and beyond normal wear and tear), damage resulting from improper packing or failure to follow prescribed shipping instruction (If such is done by the State), failure of electrical power, air conditioning or humidity control, use of supplies not approved by the original manufacturer of the Equipment as describe or included in the Contractor's proposal, or causes other than ordinary use of Equipment. 2. All information necessary for the State to perform the maintenance, including but not limited to logic diagrams, maintenance manuals and system and unit schematics with all changes noted. 3. A listing of spare parts and their recommended replacement schedule that will enable the State to create a centralized inventory of spare parts.

  • Installation, Maintenance, Testing and Repair Unless otherwise agreed in writing by the Parties, to the extent required by Applicable Law, Interconnection provided by a Party shall be equal in quality to that provided by such Party to itself, any subsidiary, affiliates or third party. If either Party is unable to fulfill its obligations under this Section 14.2, it shall notify the other Party of its inability to do so and will negotiate alternative intervals in good faith. The Parties agree that to the extent required by Applicable Law, the standards to be used by a Party for isolating and clearing any disconnections and/or other outages or troubles shall be at parity with standards used by such Party with respect to itself, any subsidiary, affiliate or third party.

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

  • Installation Services The Bitstream 2a Service includes a Standard Install as set out below (in each case to the extent that the relevant provisioning works are not already complete for the relevant Service Order).1

  • Installation and Maintenance Except for the bi‐directional and production metering equipment owned by the City, all equipment on Customer’s side of the delivery point, including the required disconnect device, shall be provided and maintained in satisfactory operating condition by Customer and shall remain the property and responsibility of the Customer. The City will bear no responsibility for the installation or maintenance of Customer’s equipment or for any damage to property as a result of any failure or malfunction thereof. The City shall not be liable, directly or indirectly for permitting or continuing to allow the interconnection of the Facility or for the acts or omissions of Customer or the failure or malfunction of any equipment of Customer that causes loss or injury, including death, to any party.

  • Planned Maintenance (a) Subject to any modification or amendment of this Agreement made pursuant to Section 4.2(c) or Section 7.3(d), Planned Maintenance occurring during the Delivery Term shall be coordinated and scheduled in accordance with this Section 9.6. Seller shall perform all Planned Maintenance (including Major Planned Maintenance) in a manner that optimizes the generation and benefits to Buyer of the Contract Energy, Storage Energy, and other Products (e.g., during off-peak periods and low-irradiance periods) and, without limiting the foregoing, either (i) outside of Daylight Hours or (ii) during the months of October and November only, during Daylight Hours; provided, however, that the foregoing restrictions shall not apply to any Planned Maintenance that Seller is required to perform pursuant to any applicable manufacturer warranty that cannot reasonably be performed by Seller subject to such restrictions. (b) Seller shall deliver to Buyer a proposed schedule for Planned Maintenance in respect of each Contract Year (“Planned Maintenance Schedule”) no later than ninety (90) Days before the start of such Contract Year. Planned Maintenance Schedules submitted by Seller shall (i) comply with the second sentence of Section 9.6(a) and (ii) include reasonably detailed descriptions of the Planned Maintenance to be performed, the Days and times in which each type of Planned Maintenance is scheduled to be performed, the estimated amount(s) of Contract Capacity and Storage Capacity that will be unavailable due to Planned Maintenance and the total number of hours that Seller expects that the Contract Capacity and Storage Capacity will be unavailable due to Planned Maintenance. The general form for the Planned Maintenance Schedule is set forth in Schedule 9.6. (The Planned Maintenance descriptions reflected in the general form set forth in Schedule 9.6 are provided for indicative purposes only, and are not necessarily representative of the detail, time periods, or certainty required for a Planned Maintenance Schedule hereunder.) (c) Buyer shall have the right to disapprove, in its reasonable discretion (provided that Buyer shall have the right to disapprove, in its sole and absolute discretion, any Planned Maintenance proposed by Seller that is inconsistent with the terms of this Agreement), any Planned Maintenance set out in any Planned Maintenance Schedule proposed by Seller for any Contract Year, except for any Planned Maintenance that (i) is scheduled to occur outside of Daylight Hours or during Daylight Hours during the months of October and November or (ii) Seller is required to perform pursuant to any applicable manufacturer warranty and that is scheduled to occur in compliance with Section 9.6(a). If Seller submits its Planned Maintenance Schedule for a Contract Year in accordance with the requirements of this Agreement and Buyer does not disapprove of any Planned Maintenance set out in such Planned Maintenance Schedule by sixty (60) days after submission, then such Planned Maintenance Schedule shall be deemed approved. If Buyer, in the exercise of its discretion as set forth above, disapproves any Planned Maintenance in such Planned Maintenance Schedule within the applicable time period specified above after its submission, Buyer shall notify Seller and the Parties shall use Commercially Reasonable Efforts to agree upon and finalize a mutually acceptable Planned Maintenance Schedule for the applicable Contract Year. Seller shall conduct Planned Maintenance during such Contract Year only in accordance with an agreed Planned Maintenance Schedule; provided, however, that Seller may (A) move Planned Maintenance included in an agreed Planned Maintenance Schedule that is not Major Planned Maintenance, so long as such move is consistent with the terms of this Agreement (including the second sentence of Section 9.6(a)) or, with respect to Major Planned Maintenance, if such Major Planned Maintenance is scheduled to occur outside of Daylight Hours or during Daylight Hours during the months of October and November and (B) schedule and perform Planned Maintenance not reflected in the Planned Maintenance Schedule so long as such Planned Maintenance is scheduled to be performed outside of Daylight Hours or during Daylight Hours during the months of October and November and Seller provides Buyer at least two (2) weeks’ prior written notice of such Planned Maintenance; provided further that Buyer shall have the right to advise Seller of periods when Buyer prefers, based on solar irradiance, supply, market and other conditions, that any Major Planned Maintenance be deferred, and Seller shall use Commercially Reasonable Efforts to comply with such request. (d) Seller shall use Commercially Reasonable Efforts to complete any Planned Maintenance and place the Facility back into full commercial operation as soon as reasonably possible. If Seller determines that any Planned Maintenance scheduled in an agreed Planned Maintenance Schedule no longer needs to be completed or will not consume the entire time scheduled therefor in the agreed Planned Maintenance Schedule, Seller shall provide (i) a Generation Forecast to Buyer reflecting the forecasted amount of Delivered Energy during each affected interval that takes into account such change and (ii) in the case of any Major Planned Maintenance, a written notice declaring the cessation and termination of the applicable Major Planned Maintenance period (in which event, the Major Planned Maintenance period shall terminate in accordance with the terms of such Generation Forecast and written notice).

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • Supply and Maintenance of Equipment It is the responsibility of the Employer to furnish and maintain all equipment, machinery and supplies required by employees in the performance of their duties. Employees shall not suffer any loss in salary in the event that they cannot carry out their normal duties by reason of the Employer failing to properly maintain equipment, machinery or supplies or by reason of power failures or other circumstances not attributable to the employees.

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at xxxxx://xxxx.xxxxxxxx.xxx.

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