On-Site Support Services. (a) Support Services or travel in excess of a Normal Workday shall be invoiced at the Overtime Rate.
On-Site Support Services a. Subject to the existence of a Force Majeure Event and the exclusions in Section 7 of these Support Terms, and only if a Service Request cannot be resolved remotely by Help Desk Personnel, as determined by SONIFI in its reasonable discretion, SONIFI shall provide on- Premises service call response and Internet Access Equipment repair/replacement services by qualified and knowledgeable service technician(s) (as determined by SONIFI in its sole discretion) in accordance with the response times specified in Paragraphs 2.a.i through 2.a.iii, below, on a 24-hour-per-day, 7-day-per-week basis during the Term (a “Service Visit”). For purposes of the response times set forth in this Section 2, the applicable response timeframe for a Service Visit shall start upon the Help Desk Personnel’s transmission of a service ticket to a service technician, and SONIFI shall be deemed to have responded to an issue upon its service technician’s arrival at the Premises (the “Response”).
On-Site Support Services. If an Error covered by High Severity Error is of such a nature that it cannot be satisfactorily solved through the default handling, Licensee may require Licensor to provide on-site support by an expert engineer. Such engineer shall be prepared to depart as soon as possible but never later than within 2 Business Days from his or her regular place of work. Upon arrival to the site, the expert engineer shall analyze the situation, provide recommendation(s) for Remedy, and assist in carrying out such recommendation(s). On-site support shall be deemed completed when an acceptable Temporary Remedy has been established, or when the High Severity Error has been re-classified by Licensee. Licensee shall reimburse Licensor for on-site support and travel expenses and (i) at then current consulting rate valid for purchases by Licensee or, if such rate has not been agreed, (ii) at a competitive consulting rate for such services provided.
On-Site Support Services a. Subject to the existence of a Force Majeure Event and the exclusions in Section 7 of these Support Terms, and only if a Service Request cannot be resolved remotely by Help Desk Personnel, as determined by SONIFI in its reasonable discretion, SONIFI shall provide on- Premises service call response and Internet Access Equipment repair/replacement services by qualified and knowledgeable service technician(s) (as determined by SONIFI in its sole discretion) in accordance with the response times specified in Paragraphs 2.a.i through 2.a.iii, below, on a 24-hour-per-day, 7-day-per-week basis during the Term (a “Service Visit”). For purposes of the response times set forth in this Section 2, SONIFI shall be deemed to have responded to an issue upon dispatching a service technician to the Premises (the “Response”).
On-Site Support Services. At the request of Reseller, Legato may provide, if mutually agreed to, on-site support to a Supported EU. Reseller agrees to: (i) pay in advance to Legato the then- current daily rate for on-site support which is $1200, plus travel and living expenses and submit to Legato an appropriate purchase order for on site support based on Legato's reasonable estimate of the number of days required to perform the on-site support; and (ii) require the Supported EU to sign a copy of Legato's limitation of liability agreement attached hereto as Exhibit C and return a copy of the fully executed agreement to Legato's support representative. Legato will not perform on-site support services until receipt of a signed limitation of liability agreement and advance payment of applicable fees. MTI ATSP Agreement Company Confidential 062204 NA LEGATO AGREEMENT No.: 271-ATSP-4453
On-Site Support Services. The Owner shall provide the following senior and social support services at the Property during the Regulatory Period, in each case, without charge to the service recipients or participants and in a manner reasonably determined by the Owner.
On-Site Support Services. Except as specifically provided, the Customer acknowledges that any on-site support is outside the scope of Support Services and will be delivered by way of an agreed Change Request.
