On-Site Support Services Sample Clauses

On-Site Support Services. (a) Support Services or travel in excess of a Normal Workday shall be invoiced at the Overtime Rate. (b) Unless otherwise agreed in writing by AVEVA and Customer, all on-site Support Services will be billed to Customer at the then-current AVEVA service rates. Customer agrees that a minimum of four
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On-Site Support Services a. Subject to the existence of a Force Majeure Event and the exclusions in Section 7 of these Support Terms, and only if a Service Request cannot be resolved remotely by Help Desk Personnel, as determined by SONIFI in its reasonable discretion, SONIFI shall provide on- Premises service call response and Internet Access Equipment repair/replacement services by qualified and knowledgeable service technician(s) (as determined by SONIFI in its sole discretion) in accordance with the response times specified in Paragraphs 2.a.i through 2.a.iii, below, on a 24-hour-per-day, 7-day-per-week basis during the Term (a “Service Visit”). For purposes of the response times set forth in this Section 2, the applicable response timeframe for a Service Visit shall start upon the Help Desk Personnel’s transmission of a service ticket to a service technician, and SONIFI shall be deemed to have responded to an issue upon its service technician’s arrival at the Premises (the “Response”). i. For High Severity issues, XXXXXX’s Response shall be within six (6) hours. A “High Severity” issue is defined as a technical problem negatively affecting Internet access availability in one hundred percent (100%) of the authorized areas in the Premises served by the Internet Access Equipment. Such issues can result from the failure of the access gateway server, the Internet access core switch, or Internet access Property Management System interface. ii. For Medium Severity issues, XXXXXX’s Response shall be within twelve (12) hours. A “Medium Severity” issue is defined as a technical problem negatively affecting Internet access availability in more than ten percent (10%) but less than one hundred percent (100%) of the authorized areas in the Premises served by the Internet Access Equipment. Such issues can result from the failure of an Internet access edge switch or technical problems affecting multiple wireless access points. iii. For Low Severity issues, XXXXXX’s Response shall be within twenty-four (24) hours. A “Low Severity” issue is defined as a technical problem negatively affecting Internet access availability in ten percent (10%) or fewer authorized areas in the Premises served by the Internet Access Equipment. Such issues can result from the failure of a single wireless access point. iv. In the event equipment, parts, or other materials which are required for a Service Visit (based on SONIFI’s reasonable determination) are unavailable for reasons that are beyond SONIFI’s control, S...
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On-Site Support Services. (a) Support Services or travel in excess of a Normal Workday shall be invoiced at the Overtime Rate. (b) Unless otherwise agreed in writing by AVEVA and Customer, all on-site Support Services will be billed to Customer at the then-current AVEVA service rates. Customer agrees that a minimum of four (4) hours will be charged by AVEVA where hourly rates are applicable and a minimum of one (1) day will be charged by AVEVA where daily rates are applicable for service and travel time. (c) When shift work other than the Normal Workday is required, the Overtime Rate shall apply. (d) Support Service time committed in advance by AVEVA on the basis of pre-specified number of days shall not be deemed to include overtime or shift work. If overtime or shift work is required on such commitments, the pre-specified time so committed in advance shall be appropriately reduced. (e) Unless the AVEVA representative has been released from the job site, or has completed his assignment, the Customer will pay AVEVA charges computed as if the AVEVA representative was working a normal work week (five Normal Workdays), regardless of whether or not the representative is prevented from working due to delays beyond his control. (f) Release from the job site shall entitle the representative to return to his point of origin, with travel time and expenses chargeable to Customer. (g) Standby time is defined as that time during which an AVEVA representative is requested to remain in readiness and available for Support Services commencing at the convenience of the Customer. Such time shall be considered as time worked, whether or not the representative is at the job site, and Customer will be billed accordingly. If standby time is outside of Normal Working Hours, the Overtime Rate will apply. Standby time will be added to time actually worked for the computation of overtime charges, etc. (h) AVEVA representatives reserve the rightto refuse to work under hazardous conditions. All staging and rigging required for access to equipment to be serviced shall be erected by and at the expenses of Customer or third parties and shall comply with reasonable safety requirements. AVEVA representatives shall comply with all reasonable policies, procedures, and rules given to such representatives in writing. However, any protective clothing or equipment, except the standard safety hat, required by Customer regulations shall be provided by Customer at Customer’s sole cost. Additionally, AVEVA reserves the righ...
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On-Site Support Services. 8.11 现场支持服务。 (a) Support Services or travel in excess of a Normal Workday shall be invoiced at the Overtime Rate. （a）超过某个正常工作日的支持服务或差旅应按超时费率开具发票。
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On-Site Support Services. At the request of Reseller, Legato may provide, if mutually agreed to, on-site support to a Supported EU. Reseller agrees to: (i) pay in advance to Legato the then- current daily rate for on-site support which is $1200, plus travel and living expenses and submit to Legato an appropriate purchase order for on site support based on Legato's reasonable estimate of the number of days required to perform the on-site support; and (ii) require the Supported EU to sign a copy of Legato's limitation of liability agreement attached hereto as Exhibit C and return a copy of the fully executed agreement to Legato's support representative. Legato will not perform on-site support services until receipt of a signed limitation of liability agreement and advance payment of applicable fees. MTI ATSP Agreement Company Confidential 062204 NA LEGATO AGREEMENT No.: 271-ATSP-4453
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On-Site Support Services. The Owner shall provide the following senior and social support services at the Property during the Regulatory Period, in each case, without charge to the service recipients or participants and in a manner reasonably determined by the Owner.
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On-Site Support Services. Except as specifically provided, the Customer acknowledges that any on-site support is outside the scope of Support Services and will be delivered by way of an agreed Change Request.
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On-Site Support Services. If an Error covered by High Severity Error is of such a nature that it cannot be satisfactorily solved through the default handling, Licensee may require Licensor to provide on-site support by an expert engineer. Such engineer shall be prepared to depart as soon as possible but never later than within 2 Business Days from his or her regular place of work. Upon arrival to the site, the expert engineer shall analyze the situation, provide recommendation(s) for Remedy, and assist in carrying out such recommendation(s). On-site support shall be deemed completed when an acceptable Temporary Remedy has been established, or when the High Severity Error has been re-classified by Licensee. Licensee shall reimburse Licensor for on-site support and travel expenses and (i) at then current consulting rate valid for purchases by Licensee or, if such rate has not been agreed, (ii) at a competitive consulting rate for such services provided.
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Related to On-Site Support Services

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring local loop charges ranging from $1,200 to $2,000 for TDM-based DS-3 Network Services Local Access Services at 2 CLLI codes mutually agreed upon by Customer and Company.

  • Administrative Support Services Fees Within forty-five (45) days of the end of each calendar quarter or at such other period as deemed appropriate by the Distributor, the Fund will make payments in the aggregate amount of up to 0.25% on an annual basis of the average during the period of the aggregate net asset value of the Shares computed as of the close of each business day (the “Service Fee”). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Administrative Support Service Fees Within forty-five (45) days of the end of each calendar quarter, the Fund will make payments in the aggregate amount of 0.0625% (0.25% on an annual basis) of the average during that calendar quarter of the aggregate net asset value of the Shares computed as of the close of each business day (the "Service Fee"). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.1.1, you shall have access to the Software/Subscription in accordance with the following provisions: (a) If you purchased a Subscription based license for the Software, which generally means that you will be paying for your use of the Software and Services on a monthly or annual basis, you shall receive as part of your active Subscription, so long as Intuit is receiving the applicable payment from you: (i) access to the features of the Software subscribed to by you; (ii) Updates and Enhancements; (iii) Version Protection, each defined in Section B.1.2 below; and (iv) additional products, services and/or discounts when and if they should be made available to you. If you have purchased a subscription that includes Support you will also be entitled to receive Support Services as defined below. Software licenses obtained through a subscription are eligible for Enhancements during the active subscription period only. The Subscription is cancellable by you in accordance with this Agreement, but you will not be entitled to any refunds if you cancel after the 60-Day Money Back Guarantee period, as defined in Section B.6. If you cancel your Subscription or if we do not receive the payment for your Subscription, or if the Subscription is in any way terminated in accordance with the terms of this Agreement, you will no longer have access to the Software and all related Services defined above upon the expiration of the current Subscription term, but you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks format upon reactivation of your Subscription or with the purchase of a license on the Software. (b) If you purchased your license to the Software under a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you shall receive: (i) a license to the specific version of the Software product you have selected that, subject to the license grant and restrictions in Section A.1.1, allows you access to the features of the Software; and (ii) Updates and Enhancements to the Software in accordance with the terms of the Termination provisions. Intuit's obligations under this Section B.1.1 are contingent upon you installing all updates and error corrections within thirty (30) days of being notified of their availability by Intuit (or its Representatives). QuickBooks 2015 Software purchased on a separate standalone basis are eligible for enhancements on a when-and-if available basis through May 31, 2018, which is the current support period for QuickBooks 2015.

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