People Management Roles. Maintain an understanding of individual responsibility for safety, quality & risk and actively contribute to organisational quality and safety initiatives. • Ensure incident management systems are applied and a response to local issues and performance improvement occurs. • Support staff under management to comply with policies, procedures and mandatory training and continuing professional development requirements. Selection Criteria Essential Knowledge and skills: • Previous customer service and/or health administration experience • Knowledge of medical terminology • Typing skills • Ability to work autonomously and as a member of a dynamic team, which works effectively within a multi-disciplinary environment • A patient focused approach to care delivery • Demonstrated ability to prioritise importance of tasks • Demonstrated ability to promote a professional and caring image with regard in particular to: o Sensitive needs of patients who originate from culturally and linguistically diverse backgrounds o Patients who are elderly o Department of Veteran Affairs patients • Demonstrated organisational and time management skills • Ability to problem solve and ‘think on your feet’ in a variety of situations • Flexibility to work different shifts and hours as rostered at both Austin and Repat Campuses • Ability to communicate effectively, verbal and written • Possess a pleasant and professional telephone manner • Understanding the principles of confidentiality • Understanding the principles of safety in the workplace • Demonstrated keyboard and data entry skills • Demonstrated knowledge of Microsoft Office suite and excellent IT skills • A commitment to Austin Health values Desirable but not essential: • Knowledge of Medicare billing for diagnostic imaging procedures will be highly regarded General Information Austin Health is a Child Safe Environment Austin Health is committed to child safety. We want children to be safe, happy, and empowered. We support and respect all children, as well as our staff and volunteers. Austin Health has zero tolerance of child abuse, and all allegations and safety concerns will be treated seriously in line with legal obligations and our policies and procedures. Equal Opportunity Employer Austin Health is committed to diversity and inclusion in employment and is proud to encourage applications from people of different backgrounds, abilities, ages, genders, gender identities and/or sexual orientations. Austin Health acknowledges the T...
People Management Roles. Maintain an understanding of individual responsibility for safety, quality & risk and actively contribute to organisational quality and safety initiatives. • Ensure incident management systems are applied and a response to local issues and performance improvement occurs. • Support staff under management to comply with policies, procedures and mandatory training and continuing professional development requirements.
People Management Roles. Ensure clear accountability for quality and safety within the department. • Ensure incident management systems are applied and a response to local issues and performance improvement occurs; ensure the risk management system is functional. • Be aware of and comply with the core education, training and development policy. Selection Criteria Essential Knowledge and skills: • Tertiary qualification in a health-related field. • Post graduate qualification (or working towards) in health policy, administration, public health or law. • At least 3 years leadership experience in a health care or NFP organisation. • Experience in program management including setting strategic priorities, planning, undertaking data analyses and/or research. • Experience in program governance and risk management. • Experience managing a team and human resources. • Experience in stakeholder engagement and partnership development. • Demonstrated high level of communication and interpersonal skills (both written and verbal), and ability to influence positive outcomes. • Demonstrated ability to write evaluation reports, grant applications, and briefings. • Ability to prepare and manage budgets and contracts. Desirable • Research and analytical skills, including the ability to identify emerging issues and trends. • Experience overcoming challenges affecting the aged and/or primary care sectors. • Experience working with communications and marketing teams. • Experience working in advance care planning and/or palliative care. General Information Austin Health is a Child Safe Environment Austin Health is committed to child safety. We want children to be safe, happy and empowered. We support and respect all children, as well as our staff and volunteers. Austin Health has zero tolerance of child abuse, and all allegations and safety concerns will be treated seriously in line with legal obligations and our policies and procedures. Equal Opportunity Employer Applications from Aboriginal and Xxxxxx Xxxxxx Islanders are encouraged to apply. For more information about working at Austin Health, please follow this link to Austin Health’s Aboriginal Employment website: xxxx://xxx.xxxxxx.xxx.xx/xxxxxxx/Xxxxxxxxxxxxxxxxxxxx/ Document Review Agreement Manager Signature Employee Signature
