PERFORMANCE MONITORING AND PERFORMANCE REVIEW. The Supplier shall provide the Customer with performance monitoring reports (Performance Monitoring Reports) in accordance with the process and timescales agreed pursuant to paragraph 100.2 of Part B of this Call Off Schedule above which shall contain, as a minimum, the following information in respect of the relevant Service Period just ended: for each Service Level, the actual performance achieved over the Service Level for the relevant Service Period; a summary of all failures to achieve Service Levels that occurred during that Service Period; any Critical Service Level Failures and details in relation thereto; for any repeat failures, actions taken to resolve the underlying cause and prevent recurrence; the Service Credits to be applied in respect of the relevant period indicating the failures and Service Levels to which the Service Credits relate; and such other details as the Customer may reasonably require from time to time. The Parties shall attend meetings to discuss Performance Monitoring Reports (Performance Review Meetings) on a monthly basis (unless otherwise agreed). The Performance Review Meetings will be the forum for the review by the Supplier and the Customer of the Performance Monitoring Reports. The Performance Review Meetings shall (unless otherwise agreed): take place within one (1) week of the Performance Monitoring Reports being issued by the Supplier; take place at such location and time (within normal business hours) as the Customer shall reasonably require unless otherwise agreed in advance; be attended by the Supplier's Representative and the Customer's Representative; and be fully minuted by the Supplier. The prepared minutes will be circulated by the Supplier to all attendees at the relevant meeting and also to the Customer's Representative and any other recipients agreed at the relevant meeting. The minutes of the preceding month's Performance Review Meeting will be agreed and signed by both the Supplier's Representative and the Customer's Representative at each meeting. The Customer shall be entitled to raise any additional questions and/or request any further information regarding any failure to achieve Service Levels. The Supplier shall provide to the Customer such supporting documentation as the Customer may reasonably require in order to verify the level of the performance by the Supplier and the calculations of the amount of Service Credits for any specified Service Period.
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. 1.1 Within 10 Working Days of the end of each Service Period, the Supplier shall provide:
(a) a report to the Authority Representative which summarises the performance by the Supplier against each of the Performance Indicators as more particularly described in Paragraph 1.2 (the “Performance Monitoring Report”); and
(b) a report created by the Supplier to the Authority’s senior responsible officer which summarises the Supplier’s performance over the relevant Service Period as more particularly described in Paragraph
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. The Supplier shall provide the Contracting Body with reports in accordance with the process and timescales agreed pursuant to paragraph 1.2 above which shall contain, as a minimum, the following information in respect of the relevant Service Period just ended (“Performance Monitoring Reports”):
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. Contractor's Performance Monitoring
3.1 Within 10 Working Days of the end of each Service Period, the Contractor shall provide a Performance Monitoring Report to the Authority.
3.2 The Performance Monitoring Report shall be in the format set out in the Performance Monitoring System and shall contain, as a minimum, the following information in respect of the Service Period which has just ended:
3.2.1 the monitoring which has been performed in accordance with the Performance Monitoring System with a summary of any issues identified by such monitoring;
3.2.2 for each Service Level, the actual performance achieved over:
3.2.2.1 that Service Period; and
3.2.2.2 the previous Service Period;
3.2.3 a summary of all Service Failures that occurred;
3.2.4 the level of each Service Failure which occurred;
3.2.5 which Service Failures remain outstanding and progress in resolving them;
3.2.6 for any Severity 1 Service Failure occurring in the relevant Service Period, the cause of the fault and any action being taken to reduce the likelihood of recurrence;
3.2.7 for any repeat failures, actions taken to resolve the underlying cause and prevent recurrence;
3.2.8 the Service Credits to be applied in respect of that Service Period indicating the Service Failure(s) to which the Service Credits relate;
3.2.9 a rolling total of the amount of Service Credits that have been incurred by the Contractor over the past two Service Periods;
3.2.10 rolling total of the number of Service Failures that have occurred over the past two Service Periods;
3.2.11 relevant particulars of any aspects of the performance by the Contractor which fail to meet the requirements of the Agreement; and
3.2.12 such other details as the Authority may reasonably require from time to time. Review and Publication of the Performance Monitoring Report
3.3 The draft Performance Monitoring Report shall be reviewed and its contents agreed by the parties at the next service review meeting held in accordance with paragraph 3.1 of Part A of Schedule 12 (Governance, Information Governance and Service Management Regime).
3.4 Once the Performance Monitoring Report has been agreed, the Contractor acknowledges that the Authority may (at its sole discretion) publish the Performance Monitoring Report in a format to be agreed by the parties if it is to be published to the general public. Performance Monitoring by the Authority
3.5 The Department, the Contracting Authorities and Other Service Recipients may monitor the perfor...
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. 3.1 The Service Provider shall provide the Authority with performance monitoring reports (Performance Monitoring Reports) in accordance with the process and timescales agreed pursuant to paragraph 1.2 of Section B of this Schedule above which shall contain, as a minimum, the following information in respect of the relevant Service Period just ended:
3.1.1 for each Service Level and Key Performance Indicator, the actual performance achieved over the Service Level and Key Performance Indicator for the relevant Service Period;
3.1.2 a summary of all failures to achieve Service Levels and Key Performance Indicators that occurred during that Service Period;
3.1.3 for any repeat failures, actions taken to resolve the underlying cause and prevent recurrence;
3.1.4 any Material Service Level Failures and details in relation thereto;
3.1.5 the Service Credits to be applied in respect of the relevant period indicating the failures and Service Levels to which the Service Credits relate; and
3.1.6 such other details as the Authority may reasonably require from time to time.
3.2 The Parties shall hold meetings to discuss Performance Monitoring Reports (Performance Review Meetings) on a quarterly basis (unless otherwise agreed). The Performance Review Meetings will be the forum for the review by the Service Provider and the Authority of the Performance Monitoring Reports. The Performance Review Meetings shall (unless otherwise agreed):
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. The Service Provider shall comply with the performance monitoring and performance review reporting requirements for each Service Period in accordance with Schedule 6.
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. Within five (5) Working Days of the end of each Service Period, the Service Provider shall provide a report to the UK Biobank Representative which summarises the performance by the Service Provider against each of the Performance Indicators as more particularly described in paragraph 1.2 (the “Performance Monitoring Report”).
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. Within five (5) Working Days of the end of each Service Period, the Supplier shall provide:
