Priority Services. TransACT does not offer a special priority assistance service to customers with life threatening medical conditions. TransACT will act on a best efforts basis but cannot guarantee priority connections and fault resolution given the reliance on third party suppliers. Customers with life threatening medical conditions should contact TransACT on 13 30 61 to discuss the options available.
Priority Services. Customer has access to the ES&S Help Desk for assistance. • The customer receives priority on service calls. • The customer receives priority on response time. • The customer receives priority on certified ES&S parts inventory. Initial Post-Warranty Term: Expiration of the Warranty Period through the first anniversary thereof Listed below are the Hardware Products and Fees for which Firmware License, Maintenance and Support will be provided: Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Firmware License, Maintenance and Support Fee in Total 1 Model DS950 Scanner Year 1 $1,885.00 $1,885.00 1. Telephone Support.
Priority Services. Customer has access to the ES&S Help Desk for assistance. The customer receives priority on service calls. The customer receives priority on response time. The customer receives priority on certified ES&S parts inventory. Initial Term: Expiration of the Warranty Period through the third anniversary thereof Listed below is the Software and Fees for which Software License, Maintenance and Support will be provided: Qty Description Coverage Period Software License, Maintenance and Support Fee In Total 1 ElectionWare Software – Reporting Only Year 1 $5,625.00 1 ExpressLink Software Year 1 $4,070.00 1 ElectionWare Software – Reporting Only Year 2 $5,625.00 1 ExpressLink Software Year 2 $4,070.00 1 ElectionWare Software – Reporting Only Year 3 $5,625.00 1 ExpressLink Software Year 3 $4,070.00 Initial Term: Expiration of the Warranty Period through the third anniversary thereof Listed below are the Hardware Products and Fees for which Firmware License, Maintenance and Support will be provided: Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Firmware License, Maintenance and Support Fee In Total 140 Model DS200 Scanner Year 1 $80.00 $11,200.00 2 Model DS450 Scanner Year 1 $1,575.00 $3,150.00 350 ExpressVote BMD Terminal Year 1 $65.00 $22,750.00 140 Model DS200 Scanner Year 2 $80.00 $11,200.00 2 Model DS450 Scanner Year 2 $1,575.00 $3,150.00 Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Firmware License, Maintenance and Support Fee In Total 350 ExpressVote BMD Terminal Year 2 $65.00 $22,750.00 140 Model DS200 Scanner Year 3 $80.00 $11,200.00 2 Model DS450 Scanner Year 3 $1,575.00 $3,150.00 350 ExpressVote BMD Terminal Year 3 $65.00 $22,750.00 1. Telephone Support.
Priority Services. The Company is committed to observe all its commercial undertakings with clients. The significance of several contracts is acknowledged by the parties through the introduction of "Priority Services". As such it is agreed between the parties that the following services shall be deemed to be "Priority Services" and will not be effected in anyway by Industrial Stoppages, bans or limitations or any other circumstances, as part of consulting with site union delegate(s). Contracts deemed to be "Priority Services" are:
(i) Any Hospital/ Medical/ Pharmaceutical products.
(ii) Bank related work.
(iii) Perishable products. A minimum four (4) hour call in payment will apply.
Priority Services. (a) The Licensee acknowledges that the Government of Gujarat, Central Government or other public or statutory authorities having jurisdiction over the Port, may direct the Licensee to provide priority services and the Licensee shall comply with all such requests. The Licensee shall be entitled to levy and collect port charges as per the published commercial tariff schedule of the port and ensure that the entity availing of such priorities carries out cargo handling, vessel servicing operations and other operations commensurate with the prevailing productivity levels of the operations and facilities at the Port.
(b) The Licensee agrees that the Licensor shall not be liable for any direct or indirect loss, consequential damages or loss of profits to the Licensee in the event that priority services are mandated. The Licensee will keep the Licensor indemnified from any claims made by the users of the port or other parties as a result of such priority directives.
Priority Services. All of the servicing related to the handling and management of Financial Aid Administrator (FAA) and Sales Account Manager operational processes. These processes include, but may not be limited to: 1) Inbound FAA phone calls to be supported by Customer Service, and 2) FAA or Sales Account Manager email and correspondence. Other special processes related to FAA servicing may be added, provided Customer and Service Provider concur. Project support in the form of testing, business analysis and project management will be provided as required by the Customer. Provide human resource generalist and employee relations support. Service Provider may provide services to Customer with respect to processes that Customer outsources to third party vendors. Processes shall include but are not limited to:
Priority Services. COUNTY has access to the CONTRACTOR Help Desk for assistance. • The customer receives priority on service calls. • The customer receives priority on response time. • The customer receives priority on certified CONTRACTOR parts inventory. Note: Except for those Hardware Maintenance Services specifically set forth herein, CONTRACTOR is under no obligation and shall not provide other Hardware Maintenance Services to the COUNTY unless previously agreed upon in writing by the parties. Listed below are the Unity Software Modules and Fees for which Software Maintenance and Support will be provided: Qty Description Annual Software Maintenance and Support 1 ElectionWare PYO Standard Software includes ElectionWare Reporting, Rank Choice Voting, Automated Test Deck, Synthesized $41,998.00 Total Annual Software Maintenance and Support Fees for the Initial Term $41,998.00 Listed below are the Hardware Products and Fees for which Firmware Maintenance and Support will be provided: Qty Description Annual Firmware Maintenance and Support Fee Per Unit Annual Firmware Maintenance and Support Fee In Total 550 DS200 Scanner Included in Hardware Maintenance Fee Included in Hardware Maintenance Fee 4 DS850 Scanner Included in Hardware Maintenance Fee Included in Hardware Maintenance Fee Total Annual Firmware Maintenance and Support Fees for the Initial Term Included In Hardware Maintenance Fee
1. Telephone support. • CONTRACTOR will provide Software support on procedural questions of a specific nature not covered in CONTRACTOR'S Software User Manuals; • CONTRACTOR will verify the appropriate steps to take to resolve issues identified by the COUNTY.
2. Issue Resolution. (to be provided on a limited basis) • CONTRACTOR will provide Software issue resolution on a limited basis once the COUNTY has followed all issue resolution procedures as set forth in the Software User Manuals and as directed in the required training course. If it becomes apparent that the COUNTY has not followed the appropriate Software User Manual and/or training directives, COUNTY will be advised to begin the issue resolution process over by following the procedures identified in the Software User Manuals or by utilizing CONTRACTOR Election Services, The COUNTY may also be advised that additional training may be necessary to ensure the COUNTY has the appropriate level of issue resolution training.
3. CONTRACTOR will provide Technical Bulletins available on the CONTRACTOR COUNTY Portal on a schedule to be determ...
Priority Services. Customer has access to the ES&S Help Desk for assistance. • The customer receives priority on service calls. • The customer receives priority on response time. • The customer receives priority on certified ES&S parts inventory. Initial Term: Expiration of the Warranty Period through the 2nd anniversary thereof Listed below is the Software and Fees for which Software License, Maintenance and Support will be provided: Qty Description Coverage Period Software License, Maintenance and Support Fee In Total N/A N/A N/A N/A N/A N/A N/A N/A Initial Term: Expiration of the Warranty Period through the 2nd anniversary thereof Listed below are the Hardware Products and Fees for which Firmware License, Maintenance and Support will be provided: Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Firmware License, Maintenance and Support Fee In Total 20 Model DS200 Scanner TBD $80.00 $1,600.00 3 Model DS850 Scanner TBD $1,575.00 $4,725.00 4 Model DS450 Scanner TBD $1,575.00 $6,300.00 296 ExpressVote BMD Terminal TBD $65.00 $19,240.00 20 Model DS200 Scanner TBD $80.00 $1,600.00 3 Model DS850 Scanner TBD $1,575.00 $4,725.00 4 Model DS450 Scanner TBD $1,575.00 $6,300.00 296 ExpressVote BMD Terminal TBD $65.00 $19,240.00 1. Telephone Support.
Priority Services. Customer has access to the ES&S Help Desk for assistance. • The customer receives priority on service calls. • The customer receives priority on response time. • The customer receives priority on certified ES&S parts inventory. Initial Term: Expiration of the Warranty Period through the fifth anniversary thereof Listed below are the Hardware Products and Fees for which Firmware License, Maintenance and Support will be provided: Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Firmware License, Maintenance and Support Fee In Total 10 ExpressTouch Year 1 $65.00 $650.00 10 ExpressTouch Year 2 $65.00 $650.00 10 ExpressTouch Year 3 $65.00 $650.00 10 ExpressTouch Year 4 $65.00 $650.00 10 ExpressTouch Year 5 $65.00 $650.00 1. Telephone Support.
Priority Services. Customer has access to the ES&S Help Desk for assistance. • The customer receives priority on service calls. • The customer receives priority on response time. • The customer receives priority on certified ES&S parts inventory. Initial Term: Expiration of the Warranty Period through the fifth anniversary thereof Listed below are the Hardware Products and Fees for which Firmware License, Maintenance and Support will be provided: Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Firmware License, Maintenance and Support Fee In Total 14 Model DS200 Scanner Year 1 $80.00 $1,120.00 14 Model DS200 Scanner Year 2 $80.00 $1,120.00 14 Model DS200 Scanner Year 3 $80.00 $1,120.00 14 Model DS200 Scanner Year 4 $80.00 $1,120.00 14 Model DS200 Scanner Year 5 $80.00 $1,120.00 1. Telephone Support.
