PRODUCT SUPPORT AND MAINTENANCE SERVICES Sample Clauses

PRODUCT SUPPORT AND MAINTENANCE SERVICES. Product Support and Maintenance Services (“Services”) may be purchased for a term (“Service Contract”), typically in increments of twelve (12) months. SOTI shall perform for Licensee, Services with respect to the Software as long as Licensee has a valid Service Contract with SOTI terms of which are governed by the SOTI MobiControl Service Level Terms document which is incorporated by reference into this License. XXXX has the right to deny access to the Services should the Licensee fail to have an active Service Contract. It is understood that SOTI cannot guarantee the Services if Licensee tampers or modifies the SQL Database unless explicitly discussed and agreed to in writing with SOTI.
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PRODUCT SUPPORT AND MAINTENANCE SERVICES. The License includes 12 months of Product Support and Maintenance Services (“Services”). Extended periods of Services can also be purchased. SOTI shall perform for Licensee Services with respect to the Software as long as Licensee has a valid Service contract with SOTI. It is understood that SOTI cannot guarantee the Services if Licensee tampers or modifies the SQL Database unless explicitly discussed and agreed with SOTI. The following Services are included: SOTI Technical Support Service SOTI will provide support by telephone, email and via live remote sessions to Licensee between the hours of 9:00 a. m. and 5:00 p.m. EST, Monday through Friday, excluding Canadian statutory holidays. Support Services include the following:
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PRODUCT SUPPORT AND MAINTENANCE SERVICES. SOTI is under no obligation to provide technical support under the terms of this Agreement and provides no assurance that any specific errors or discrepancies in the Software will be corrected.
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PRODUCT SUPPORT AND MAINTENANCE SERVICES. SOTI is under no obligation to provide technical support under the terms of this Agreement and provides no assurance that any specific errors or discrepancies in the Software will be corrected. AVANT D'INSTALLER, DE COPIER, DE TÉLÉCHARGER OU D'UTILISER LE LOGICIEL, VEUILLEZ LIRE ATTENTIVEMENT LE PRÉSENT CONTRAT DE BÊTA-TEST ("CONTRAT"). LE PRÉSENT CONTRAT DÉFINIT LES CONDITIONS DANS LESQUELLES LE PRENEUR DE LICENCE ACCEPTE DE PRÊTER SON CONCOURS À SOTI POUR TESTER LE LOGICIEL SOUS LICENCE ET LE MATÉRIEL QUI S'Y RAPPORTE. EN CLIQUANT SUR "J'ACCEPTE" ET EN INSTALLANT, COPIANT, TÉLÉCHARGEANT OU UTILISANT LE LOGICIEL, VOUS ACCEPTEZ D'ÊTRE LIÉ JURIDIQUEMENT PAR LES CONDITIONS GÉNÉRALES DU PRÉSENT CONTRAT, AINSI QUE PAR L'AVIS DE CONFIDENTIALITÉ ET LES CONDITIONS D'UTILISATION DE SOTI DISPONIBLES SUR LE SITE WEB DE SOTI. SI VOUS SOUSCRIVEZ LE PRÉSENT CONTRAT AU NOM D'UNE SOCIÉTÉ OU D'UNE AUTRE ENTITÉ JURIDIQUE, VOUS DÉCLAREZ AVOIR LE POUVOIR DE LIER L'ENTITÉ CONCERNÉE. SI VOUS N'ACCEPTEZ PAS LES DISPOSITIONS DU PRÉSENT CONTRAT, N'INSTALLEZ PAS CE LOGICIELE ET NE L'UTILISEZ PAS. LE CAS ÉCHÉANT, QUITTEZ LE PROGRAMME D'INSTALLATION ET RENDEZ TOUTES LES PIÈCES ACCOMPAGNANTES (Y COMPRIS TOUTES LES DOCUMENTATIONS) A LEUR LIEU ORIGINAL D'ORIGINE. IL EST POSSIBLE QUE LE LOGICIEL BÊTA POUR LEQUEL LE PRÉSENT CONTRAT CONFÈRE UNE LICENCE CONTIENNE DES ERREURS OU DÉFAUTS. LE BUT PREMIER DU PRÉSENT CONTRAT, POUR LEQUEL LE PRENEUR DE LICENCE N'A PAYÉ AUCUN DROIT ET NE DOIT EN PAYER AUCUN, EST D'OBTENIR UN RETOUR D'EXPÉRIENCE AU SUJET DES PRESTATIONS DU LOGICIEL AINSI QUE L'IDENTIFICATION D'ÉVENTUELS DÉFAUTS OU ERREURS. IL EST CONSEILLÉ AU PRENEUR DE LICENCE DE SAUVEGARDER TOUTE DONNÉE IMPORTANTE, D'ÊTRE CIRCONSPECT ET DE NE COMPTER EN AUCUNE MANIÈRE SUR UN BON FONCTIONNEMENT DU LOGICIEL ET DES MATÉRIAUX QUI L'ACCOMPAGNENT;
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PRODUCT SUPPORT AND MAINTENANCE SERVICES. Software support and maintenance services shall be governed by the most current SOTI MobiControl Service Level Terms (“Services”) which is incorporated by reference into this License and made available through the following xxxx://xxx.xxxx.xxx/mcsla.pdf ).
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PRODUCT SUPPORT AND MAINTENANCE SERVICES. The License includes 12 months of Product Support and Maintenance Services (“Services”). Extended periods of Services can also be purchased. SOTI shall perform for Licensee Services with respect to the Software as long as Licensee has a valid Service contract with SOTI. It is understood that SOTI cannot guarantee the Services if Licensee tampers or modifies the SQL Database unless explicitly discussed and agreed with XXXX. The following Services are included:  SOTI Technical Support Service SOTI will provide support by telephone, email and via live remote sessions to Licensee between the hours of 9:00 a.m. and 5:00 p.m. EST, Monday through Friday, excluding Canadian statutory holidays. Support Services include the following: o Phone Support Service: +0-000-000-0000 or toll free in North America 0-000-000-0000 o Email Support Service: xxxxxxx@xxxx.xxx o Live Remote Support Service  SOTI Skin Catalogue Service  SOTI Location Based Service  Free software upgrades (Major & Minor releases) Other service options such as 24/7 support can be purchased at an additional cost as needed. For any additional purchases please contact SOTI via email at xxxxx@xxxx.xxx or via phone at +0-000-000-0000 or toll free in North America 0-000-000-0000. SOTI Inc. | xxxxx@xxxx.xxx | xxx.xxxx.xxx | Office +0 (000) 000 0000 | Toll Free in NA 0 (000) 000 0000 | Fax +0 (000) 000 0000 MobiControl License Agreement Page 4 of 5 Modified April 19, 2011 The Product Support and Maintenance period for all licenses in the same deployment (i.e. managed through the same MobiControl database) must terminate on the same date. Whenever additional licenses are purchased Licensee has the option to either: 1) pro-rate the built-in Product Support and Maintenance period of the additional licenses to terminate earlier with the existing service period, or 2) extend the Product Support and Maintenance period of the existing licenses to co-terminate with the Product Support and Maintenance period of the additional licenses.
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PRODUCT SUPPORT AND MAINTENANCE SERVICES. The License includes twelve (12) months of Product Support and Maintenance Services (“Services”). The following Services are included:
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PRODUCT SUPPORT AND MAINTENANCE SERVICES. Product Support and Maintenance Services (“Services”) may be purchased for a term (“Service Contract”), typically in increments of twelve (12) months. SOTI shall perform for Licensee, Services with respect to the Software on the condition that the Licensee has a valid Service Contract with SOTI, terms of which shall be governed by the then- current SOTI MobiControl Service Level Terms which is incorporated by reference into this License. XXXX has the right to deny access to the Services should the Licensee fail to have an active Service Contract. It is understood that SOTI cannot guarantee the Services if Licensee tampers or modifies the SQL Database unless explicitly discussed and agreed to in writing with SOTI. Should SOTI be requested to provide services to the Licensee beyond SOTI’s standard Services, the resulting services shall be provided to the Licensee as professional services under a statement of work, billed at SOTI’s then-current rates for professional services, and invoiced to the Licensee as provided in this License. All professional services provided at Licensee’s site shall be subject to SOTI’s then-current expense reimbursement policies. Français VEUILLEZ LIRE ATTENTIVEMENT CET ACCORD DE LICENCE DE LOGICIEL (« LICENCE ») ATTENTIVEMENT AVANT D’INSTALLER, COPIER, TÉLÉCHARGER OU UTILISER LE LOGICIEL OU SA MISE À JOUR. LA PRÉSENTE LICENCE RÉGIT L’ACHAT, UTILISATION, LA MISE À JOUR ET LE RENOUVELLEMENT DE L’UTILISATION DU LOGICIEL SOTI. LORSQUE VOUS INSTALLEZ, COPIEZ, TÉLÉCHARGEZ OU UTILISEZ LE LOGICIEL OU SA MISE À JOUR, VOUS ACCEPTEZ D’ÊTRE LIÉ PAR LES CONDITIONS GÉNÉRALES DE CETTE LICENCE, AINSI QUE PAR LES CONDITIONS D’UTILISATION ET LA POLITIQUE DE CONFIDENTIALITÉ FOURNIES SUR LE SITE INTERNET DE SOTI. SI VOUS CONCLUEZ CET ACCORD POUR LE COMPTE D’UNE ENTREPRISE OU AUTRE PERSONNE MORALE, VOUS DECLAREZ QUE VOUS AVEZ LE POUVOIR DE LIER CETTE PERSONNE MORALE PAR CETTE LICENCE. SI VOUS N’ÊTES PAS D’ACCORD AVEC LES TERMES DE CETTE LICENCE, VEUILLEZ NE PAS INSTALLER NI UTILISER LE LOGICIEL ET QUITTER RAPIDEMENT LE LOGICIEL DE CONFIGURATION ET RESTITUER TOUS LES ÉLÉMENTS L’ACCOMPAGNANT (Y COMPRIS TOUTES LES FORMES DE DOCUMENTATION) À LEUR LIEU D’ORIGINE INITIAL.
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Related to PRODUCT SUPPORT AND MAINTENANCE SERVICES

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at xxxxx://xxxx.xxxxxxxx.xxx.

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • MAINTENANCE SERVICE Free maintenance services including spares shall be provided by the vendor during the period of warranty. User, at its discretion may ask the vendor to provide maintenance services after warranty period, i.e. Annual maintenance and repairs of the system at the rates indicated by bidder in its proposal and on being asked so, the vendor shall provide the same. The cost of annual maintenance and repairs cost (after warranty period), which will include cost of spares replaced, shall be paid in equal quarterly installments at the end of each quarter.

  • Operation and Maintenance Manuals Receipts for transmittal of Operation and Maintenance Manuals, Brochures and Data to the Design Professional (or Commissioning Agent) as required by Section 6.1.1.5.

  • PRODUCT SUPPORT Partners may provide support for Products and other value-added services, and Partner is responsible for the performance of any services it provides. If Customer purchases Microsoft Support Services through a Partner, Microsoft will be responsible for the performance of those services subject to the terms of this Agreement.

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