PRODUCT SUPPORT AND MAINTENANCE SERVICES Sample Clauses

PRODUCT SUPPORT AND MAINTENANCE SERVICES. The License includes twelve (12) months of Product Support and Maintenance Services (“Services”). The following Services are included: • SOTI Technical Support Service SOTI will provide support by telephone, email and via live remote sessions to Licensee between the hours of: ▪ 9:00 A.M. and 5:00 P.M. EST, Monday through Friday, excluding statutory holidays within Canada. ▪ 9:00 A.M. and 5:30 P.M. GMT, Monday through Friday, excluding bank and statutory holidays within England and Wales. ▪ 9:00 A.M. and 5:30 P.M. AEST, Monday through Friday, excluding public holidays within Victoria, Australia. Support Services include the following: SOTI Technical Support Service during business hours: ▪ Phone Support Service: +0-000-000-0000 or toll free at 0-000-000-0000 within North America; +00 00 0000 0000 or +00 00 0000 0000 within the United Kingdom; +00 0 0000 0000 within the Asian Pacific Region ▪ Email Support Service: xxxxxxx@xxxx.xxx Live Remote Support Service SOTI Skin Catalogue Service
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PRODUCT SUPPORT AND MAINTENANCE SERVICES. Product Support and Maintenance Services (“Services”) may be purchased for a term (“Service Contract”), typically in increments of twelve (12) months. SOTI shall perform for Licensee, Services with respect to the Software as long as Licensee has a valid Service Contract with SOTI terms of which are governed by the SOTI MobiControl Service Level Terms document which is incorporated by reference into this License. XXXX has the right to deny access to the Services should the Licensee fail to have an active Service Contract. It is understood that SOTI cannot guarantee the Services if Licensee tampers or modifies the SQL Database unless explicitly discussed and agreed with XXXX. The following Services are included: SOTI Technical Support Service SOTI Skin Catalogue Service SOTI Location Based Service SOTI Messaging Service SOTI Enrollment Service SOTI Agent Builder Service
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PRODUCT SUPPORT AND MAINTENANCE SERVICES. Product Support and Maintenance Services (“Services”) may be purchased for a term (“Service Contract”), typically in increments of twelve (12) months. SOTI shall perform for Licensee, Services with respect to the Software on the condition that the Licensee has a valid Service Contract with SOTI, terms of which shall be governed by the then- current SOTI MobiControl Service Level Terms which is incorporated by reference into this License. XXXX has the right to deny access to the Services should the Licensee fail to have an active Service Contract. It is understood that SOTI cannot guarantee the Services if Licensee tampers or modifies the SQL Database unless explicitly discussed and agreed to in writing with SOTI. Should SOTI be requested to provide services to the Licensee beyond SOTI’s standard Services, the resulting services shall be provided to the Licensee as professional services under a statement of work, billed at SOTI’s then-current rates for professional services, and invoiced to the Licensee as provided in this License. All professional services provided at Licensee’s site shall be subject to SOTI’s then-current expense reimbursement policies. Français VEUILLEZ LIRE ATTENTIVEMENT CET ACCORD DE LICENCE DE LOGICIEL (« LICENCE ») ATTENTIVEMENT AVANT D’INSTALLER, COPIER, TÉLÉCHARGER OU UTILISER LE LOGICIEL OU SA MISE À JOUR. LA PRÉSENTE LICENCE RÉGIT L’ACHAT, UTILISATION, LA MISE À JOUR ET LE RENOUVELLEMENT DE L’UTILISATION DU LOGICIEL SOTI. LORSQUE VOUS INSTALLEZ, COPIEZ, TÉLÉCHARGEZ OU UTILISEZ LE LOGICIEL OU SA MISE À JOUR, VOUS ACCEPTEZ D’ÊTRE LIÉ PAR LES CONDITIONS GÉNÉRALES DE CETTE LICENCE, AINSI QUE PAR LES CONDITIONS D’UTILISATION ET LA POLITIQUE DE CONFIDENTIALITÉ FOURNIES SUR LE SITE INTERNET DE SOTI. SI VOUS CONCLUEZ CET ACCORD POUR LE COMPTE D’UNE ENTREPRISE OU AUTRE PERSONNE MORALE, VOUS DECLAREZ QUE VOUS AVEZ LE POUVOIR DE LIER CETTE PERSONNE MORALE PAR CETTE LICENCE. SI VOUS N’ÊTES PAS D’ACCORD AVEC LES TERMES DE CETTE LICENCE, VEUILLEZ NE PAS INSTALLER NI UTILISER LE LOGICIEL ET QUITTER RAPIDEMENT LE LOGICIEL DE CONFIGURATION ET RESTITUER TOUS LES ÉLÉMENTS L’ACCOMPAGNANT (Y COMPRIS TOUTES LES FORMES DE DOCUMENTATION) À LEUR LIEU D’ORIGINE INITIAL.
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PRODUCT SUPPORT AND MAINTENANCE SERVICES. SOTI is under no obligation to provide technical support under the terms of this Agreement and provides no assurance that any specific errors or discrepancies in the Software will be corrected. Français AVANT D'INSTALLER, DE COPIER, DE TÉLÉCHARGER OU D'UTILISER LE LOGICIEL, VEUILLEZ LIRE ATTENTIVEMENT LE PRÉSENT CONTRAT DE BÊTA-TEST ("CONTRAT"). LE PRÉSENT CONTRAT DÉFINIT LES CONDITIONS DANS LESQUELLES LE PRENEUR DE LICENCE ACCEPTE DE PRÊTER SON CONCOURS À SOTI POUR TESTER LE LOGICIEL SOUS LICENCE ET LE MATÉRIEL QUI S'Y RAPPORTE. EN CLIQUANT SUR "J'ACCEPTE" ET EN INSTALLANT, COPIANT, TÉLÉCHARGEANT OU UTILISANT LE LOGICIEL, VOUS ACCEPTEZ D'ÊTRE LIÉ JURIDIQUEMENT PAR LES CONDITIONS GÉNÉRALES DU PRÉSENT CONTRAT, AINSI QUE PAR L'AVIS DE CONFIDENTIALITÉ ET LES CONDITIONS D'UTILISATION DE SOTI DISPONIBLES SUR LE SITE WEB DE SOTI. SI VOUS SOUSCRIVEZ LE PRÉSENT CONTRAT AU NOM D'UNE SOCIÉTÉ OU D'UNE AUTRE ENTITÉ JURIDIQUE, VOUS DÉCLAREZ AVOIR LE POUVOIR DE LIER L'ENTITÉ CONCERNÉE. SI VOUS N'ACCEPTEZ PAS LES DISPOSITIONS DU PRÉSENT CONTRAT, N'INSTALLEZ PAS CE LOGICIELE ET NE L'UTILISEZ PAS. LE CAS ÉCHÉANT, QUITTEZ LE PROGRAMME D'INSTALLATION ET RENDEZ TOUTES LES PIÈCES ACCOMPAGNANTES (Y COMPRIS TOUTES LES DOCUMENTATIONS) A LEUR LIEU ORIGINAL D'ORIGINE. IL EST POSSIBLE QUE LE LOGICIEL BÊTA POUR LEQUEL LE PRÉSENT CONTRAT CONFÈRE UNE LICENCE CONTIENNE DES ERREURS OU DÉFAUTS. LE BUT PREMIER DU PRÉSENT CONTRAT, POUR LEQUEL LE PRENEUR DE LICENCE N'A PAYÉ AUCUN DROIT ET NE DOIT EN PAYER AUCUN, EST D'OBTENIR UN RETOUR D'EXPÉRIENCE AU SUJET DES PRESTATIONS DU LOGICIEL AINSI QUE L'IDENTIFICATION D'ÉVENTUELS DÉFAUTS OU ERREURS. IL EST CONSEILLÉ AU PRENEUR DE LICENCE DE SAUVEGARDER TOUTE DONNÉE IMPORTANTE, D'ÊTRE CIRCONSPECT ET DE NE COMPTER EN AUCUNE MANIÈRE SUR UN BON FONCTIONNEMENT DU LOGICIEL ET DES MATÉRIAUX QUI L'ACCOMPAGNENT;
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PRODUCT SUPPORT AND MAINTENANCE SERVICES. Software support and maintenance services shall be governed by the most current SOTI MobiControl Service Level Terms (“Services”) which is incorporated by reference into this License and made available through the following xxxx://xxx.xxxx.xxx/mcsla.pdf ). Services for on premise perpetual Software must be purchased for specific terms (“Service Contract”), at a minimum of no less than a period of twelve (12) months, from the date of activation or from the date of renewal of the Service Contract. SOTI shall perform for Licensee, Services with respect to the Software on the condition that the Licensee has a valid Service Contract with SOTI. Services for subscription as a service and cloud versions of the Software are incorporated with purchase. XXXX has the right to deny access to the Services should the Licensee fail to have an active Service Contract. It is understood that SOTI cannot guarantee the Services if Licensee tampers or modifies the SQL Database unless explicitly discussed and agreed to in writing with SOTI.
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PRODUCT SUPPORT AND MAINTENANCE SERVICES. The License includes 12 months of Product Support and Maintenance Services (“Services”). Extended periods of Services can also be purchased. SOTI shall perform for Licensee Services with respect to the Software as long as Licensee has a valid Service contract with SOTI. It is understood that SOTI cannot guarantee the Services if Licensee tampers or modifies the SQL Database unless explicitly discussed and agreed with SOTI. The following Services are included: SOTI Technical Support Service SOTI will provide support by telephone, email and via live remote sessions to Licensee between the hours of 9:00
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PRODUCT SUPPORT AND MAINTENANCE SERVICES. The License includes 12 months of Product Support and Maintenance Services (“Services”). Extended periods of Services can also be purchased. SOTI shall perform for Licensee Services with respect to the Software as long as Licensee has a valid Service contract with SOTI. It is understood that SOTI cannot guarantee the Services if Licensee tampers or modifies the SQL Database unless explicitly discussed and agreed with XXXX. The following Services are included:  SOTI Technical Support Service SOTI will provide support by telephone, email and via live remote sessions to Licensee between the hours of 9:00 a.m. and 5:00 p.m. EST, Monday through Friday, excluding Canadian statutory holidays. Support Services include the following: o Phone Support Service: +0-000-000-0000 or toll free in North America 0-000-000-0000 o Email Support Service: xxxxxxx@xxxx.xxx o Live Remote Support Service  SOTI Skin Catalogue Service  SOTI Location Based Service  Free software upgrades (Major & Minor releases) Other service options such as 24/7 support can be purchased at an additional cost as needed. For any additional purchases please contact SOTI via email at xxxxx@xxxx.xxx or via phone at +0-000-000-0000 or toll free in North America 0-000-000-0000. SOTI Inc. | xxxxx@xxxx.xxx | xxx.xxxx.xxx | Office +0 (000) 000 0000 | Toll Free in NA 0 (000) 000 0000 | Fax +0 (000) 000 0000 MobiControl License Agreement Page 4 of 5 Modified April 19, 2011 Service Period Co-Termination The Product Support and Maintenance period for all licenses in the same deployment (i.e. managed through the same MobiControl database) must terminate on the same date. Whenever additional licenses are purchased Licensee has the option to either:
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PRODUCT SUPPORT AND MAINTENANCE SERVICES. SOTI is under no obligation to provide technical support under the terms of this Agreement and provides no assurance that any specific errors or discrepancies in the Software will be corrected.
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Related to PRODUCT SUPPORT AND MAINTENANCE SERVICES

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at xxxxx://xxxx.xxxxxxxx.xxx.

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.

  • Software Maintenance and Support If You purchase Software Maintenance and Support for the Software, the Software Maintenance and Support will be provided as described in Kofax’s then current Software Maintenance and Support Agreement, available at xxxx://xxx.xxxxx.xxx/legal/SMSA, and which is incorporated herein by this reference. If You are active and current on Software Maintenance and Support, You may request reconfigurations of the Software subject to Your payment of Kofax’s then current standard rates for such reconfigurations. Kofax will have no liability to You arising from or related to Your cessation of Software Maintenance and Support, whether from Your failure to timely renew Software Maintenance and Support or otherwise. If You elect to reinstate Software Maintenance and Support following expiration of the Software Maintenance and Support for whatever reason, You will (a) pay a reinstatement fee equal to the sum of the current annual Software Maintenance and Support fees, any unpaid Software Maintenance and Support fees from the date of expiration to the date of reinstatement, and an amount equal to one additional year of Software Maintenance and Support fees, and (b) apply all upgrades, enhancements and new releases to the Software needed to bring Your Software current with Kofax’s most current supported version of the Software. Software Maintenance and Support pricing will increase for renewal terms by an amount not to exceed 5% of the prior year term fee, provided that increases associated with additional software license purchases, if any, will be incorporated into the base for the purpose of calculation of each annual increase.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

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