MANAGING THE SERVICE. 10.1 If the Customer reports a fault in the Service, the Supplier will respond in line with the level of repair service the Customer has chosen pursuant to the maintenance agreement that the Customer has in place with the Supplier.
MANAGING THE SERVICE. PSTN / ANALOGUE LINES
MANAGING THE SERVICE. 4.1. Where a fault is reported by the Customer in relation to the Services, the Supplier will respond in line with the level of repair service the Customer has requested and as set out in the Service Level Agreement.
MANAGING THE SERVICE. HBT Communications will use all reasonable Endeavours’ to correct any reported fault as soon as reasonably practicable.
MANAGING THE SERVICE. 4.1. Where a fault is reported by the customer in the Service, Modutel will respond in line with the level of repair service the Customer has chosen.
MANAGING THE SERVICE. The Provider is required to: Display, or show/explain to young people, a notice explaining use of data collected as part of the C-Card service. Have an agreed complaints and feedback procedure that service users can use to log complaints or concerns. These will always be fed back to the scheme co-ordinator at East Sussex County Council (ESCC) according to the East Sussex C-Card suggestions and complaints procedure. Have and adhere to its confidentiality policy at all times when providing the C-Card scheme. This policy will be displayed in an area where young people accessing the scheme can see it. Have and adhere to its child protection and safeguarding policies at all times when providing the C-Card scheme. All staff will have been trained in child protection and safeguarding. Have and adhere to its information governance policy at all times when providing the C-Card scheme. Have a designated post holder and deputising post with responsibility for reporting and managing serious incidents. Your agency/organisation will agree with the Council its procedure for the reporting of serious incidents, which will be in accordance with the Councils policy for ‘The Management of Serious Incidents Reported by Providers of Public Health Services’. Ensure sufficient staff coverage to ensure continuity of service, should circumstances arise, that will enable fulfilment of the terms of the contract. Ensure management time is available to provide effective management of the service including regular individual and group supervision. Ensure that sufficient management time is available for contract management, including attendance at any requested meetings in relation to the contract. Demonstrate that the organisation is sufficiently financially robust and will use the allocated funds for the purpose of delivering and developing the service. Ensure that the service complies with all the Health and Safety standards outlined in the Terms and Conditions of Contract. Effectively utilise information technology (IT) to facilitate accurate recording and monitoring data. Ensure adequate cover arrangements are put in place for holidays and sickness. Ensure all staff members that have contact with organisations and groups carry and make available service recognisable appropriate forms of identification. Submit accurate and timely monitoring and performance data.
MANAGING THE SERVICE. 13.1 The Supplier does not warrant or guarantee that the Service will be free of faults or interruptions.
MANAGING THE SERVICE. The parties agree to launch the Co-Branded Site within sixty (60) days from the Effective Date. EarthLink shall include USABanc Marks in the top customizable position with the EarthLink Personal Start Page and the EarthLink Finance Channel Jump Page. USABanc acknowledges and agrees that EarthLink has other promotional programs through which certain partners promote the EarthLink/Sprint Service and provide new EarthLink Members to EarthLink. USABanc further acknowledges and agrees that certain promotional partners require the ability to restrict the advertising that appears on the Personal Start Pages of EarthLink Members brought to EarthLink through such promotional partners. Therefore, USABanc acknowledges and agrees that EarthLink retains the right to remove the USABanc Services from the EarthLink Personal Start Page in the event that a promotional partner of EarthLink requires that such a deletion or move be made, and then such deletion or move will only be effective as regards the Personal Start Pages of EarthLink Members brought to EarthLink through the requesting promotional partner.
MANAGING THE SERVICE. 4.1 If the Customer reports a fault in the Service, Telecom Networks will respond in line with the level of repair service the Customer has chosen, there are 3 care levels, all single premium business lines carry a care level 2, care level 3 and 4 are both chargeable and carry a high service level agreement for repairs. If you require a copy pls ask and the care levels can be sent to you. Care level 2 is default and is free of charge. This carries a response of the next working day; this does not mean the service will necessarily be repaired depending on the severity but there will be a response from Openreach by the end of the next working day.
