MANAGING THE SERVICE Sample Clauses

MANAGING THE SERVICE. 10.1 If the Customer reports a fault in the Service, the Supplier will respond in line with the level of repair service the Customer has chosen pursuant to the maintenance agreement that the Customer has in place with the Supplier. 10.2 If the Customer reports a fault and the Supplier finds that there is none, or that the Customer has caused the fault, the Supplier may charge the Customer for any work undertaken to discern the reported fault.
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MANAGING THE SERVICE. PSTN / ANALOGUE LINES 10.1 Support in respect of any PSTN / Analogue element of the Service will be provided via BT. If the Customer reports a fault in any PSTN / Analogue element of the Service, the default BT repair service levels applicable from time to time will apply (unless otherwise agreed in writing with the Supplier), details of which are set out on the Supplier’s Website. 10.2 If the Customer reports a fault and the Supplier finds that there is none, or that the Customer has caused the fault, the Supplier reserves the right to charge the Customer for any work undertaken to discern the reported fault. 10.3 In respect of the PSTN / Analogue element of the Service: 10.3.1 the Supplier’s total liability (whether in contract, tort (including negligence) or otherwise) for any losses or costs caused to the Customer in respect of the support provided via BT shall be limited to the compensation actually received by the Supplier from BT in respect of such losses or costs.
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MANAGING THE SERVICE. HBT Communications will use all reasonable Endeavours’ to correct any reported fault as soon as reasonably practicable.
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MANAGING THE SERVICE. 4.1. Where a fault is reported by the Customer in relation to the Services, the Supplier will respond in line with the level of repair service the Customer has requested and as set out in the Service Level Agreement. 4.2. Where the Supplier or BT agree to work outside of the hours covered by the repair service (specified in the Service Level Agreement), the Customer must pay the Supplier applicable additional charges for doing so (as quoted to the Customer in advance). 4.3. Where the Customer reports a fault and the Supplier finds that there is none, or that the Customer has caused the fault, the Supplier may charge the Customer for any work undertaken to remedy the reported fault in line with its standard charges for such additional services (as quoted to the Customer in advance).
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MANAGING THE SERVICE. 4.1 If the Customer reports a fault in the Service, Telecom Networks will respond in line with the level of repair service the Customer has chosen, there are 3 care levels, all single premium business lines carry a care level 2, care level 3 and 4 are both chargeable and carry a high service level agreement for repairs. If you require a copy pls ask and the care levels can be sent to you. Care level 2 is default and is free of charge. This carries a response of the next working day; this does not mean the service will necessarily be repaired depending on the severity but there will be a response from Openreach by the end of the next working day. 4.2 If Telecom Networks / Openreach agrees to work outside the hours covered by the repair service the Customer has chosen, the Customer must pay additional charges for doing so. 4.3 If the Customer reports a fault and Telecom Networks and/or BT Openreach finds that there is none, or that the Customer has caused the fault, Telecom Networks will pass the charge to the customer as they in turn will be charged from the operator. When Telecom Networks receives notification from a customer they are asked to follow out the first line checks, if the checks are not carried out and customer demands an engineer and the fault is found to be that of the end users equipment this will be a chargeable visit, known as ‘no fault found or fault on customers premises’, this could be an internal cable – Telecom Networks do their upmost best to ensure all first line checks have been carried out prior to arranging any engineer visits so that unnecessary charges are not passed to the customer, however we have to take the information on the merit that the client tells us verbally on the call, all calls are recorded to protect both parties in the event of a dispute. Prior to raising an Openreach fault the service agent will summarise that you as the customer accept the call out charges for the engineer visit if no fault is found, these vary in cost depending on the type of fault and or engineer but start from £118.00 up to £250.00.
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MANAGING THE SERVICE. The Provider is required to:  Display, or show/explain to young people, a notice explaining use of data collected as part of the C-Card service.  Have an agreed complaints and feedback procedure that service users can use to log complaints or concerns. These will always be fed back to the scheme co-ordinator at East Sussex County Council (ESCC) according to the East Sussex C-Card suggestions and complaints procedure.  Have and adhere to its confidentiality policy at all times when providing the C-Card scheme. This policy will be displayed in an area where young people accessing the scheme can see it.  Have and adhere to its child protection and safeguarding policies at all times when providing the C-Card scheme. All staff will have been trained in child protection and safeguarding.  Have and adhere to its information governance policy at all times when providing the C-Card scheme.  Have a designated post holder and deputising post with responsibility for reporting and managing serious incidents. Your agency/organisation will agree with the Council its procedure for the reporting of serious incidents, which will be in accordance with the Councils policy for ‘The Management of Serious Incidents Reported by Providers of Public Health Services’.  Ensure sufficient staff coverage to ensure continuity of service, should circumstances arise, that will enable fulfilment of the terms of the contract.  Ensure management time is available to provide effective management of the service including regular individual and group supervision.  Ensure that sufficient management time is available for contract management, including attendance at any requested meetings in relation to the contract.  Demonstrate that the organisation is sufficiently financially robust and will use the allocated funds for the purpose of delivering and developing the service.  Ensure that the service complies with all the Health and Safety standards outlined in the Terms and Conditions of Contract.  Effectively utilise information technology (IT) to facilitate accurate recording and monitoring data.  Ensure adequate cover arrangements are put in place for holidays and sickness.  Ensure all staff members that have contact with organisations and groups carry and make available service recognisable appropriate forms of identification.  Submit accurate and timely monitoring and performance data.
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MANAGING THE SERVICE. 13.1 The Supplier does not warrant or guarantee that the Service will be free of faults or interruptions. 13.2 The Customer shall promptly report all Service Failures to the Supplier. Without prejudice to condition 13.1, the Supplier shall: a) use reasonable endeavours to repair or procure that BT repair a Service Failure by midnight on the first weekday (not including public and bank holidays) after the day the Service Failure is reported to the Supplier; b) to keep any appointment BT makes with the Customer under the Contract. 13.3 The Supplier’s obligation under condition 13.2 does not apply in circumstances where: a) the Service Failure is caused by any party other than BT; b) BT is rejected access to the Premises by the Customer; or c) BT reasonably asks for other help and the Customer does not provide it; or d) the Customer is in breach of the Contract. 13.4 In the event it is not possible to repair a Service Failure by the time period referred to in 13.2(a), the Customer may elect to use call diversion (as described in condition 14 below). This service will only be made available to the Customer if it is reasonably practicable to do so, and the Customer acknowledges that technical restrictions may prevent the Supplier/BT from providing this service. 13.5 In the event that the Service fails to operate and the Customer makes use of another service provider, the Supplier will not be liable for that service provider’s charges or fees. 13.6 The Customer may be charged for any maintenance or repair work carried out in the event that the Customer reports a Service Failure and the Supplier finds that no Service Failure exists, or that the Customer has caused the Service Failure. 13.7 To the extent that repairs are required outside of the timeframes referred to in condition 13.2(a) and are agreed to be provided by the Supplier or BT as appropriate, the Customer shall pay any additional charges incurred as a result.
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MANAGING THE SERVICE. The parties agree to launch the Co-Branded Site within sixty (60) days from the Effective Date. EarthLink shall include USABanc Marks in the top customizable position with the EarthLink Personal Start Page and the EarthLink Finance Channel Jump Page. USABanc acknowledges and agrees that EarthLink has other promotional programs through which certain partners promote the EarthLink/Sprint Service and provide new EarthLink Members to EarthLink. USABanc further acknowledges and agrees that certain promotional partners require the ability to restrict the advertising that appears on the Personal Start Pages of EarthLink Members brought to EarthLink through such promotional partners. Therefore, USABanc acknowledges and agrees that EarthLink retains the right to remove the USABanc Services from the EarthLink Personal Start Page in the event that a promotional partner of EarthLink requires that such a deletion or move be made, and then such deletion or move will only be effective as regards the Personal Start Pages of EarthLink Members brought to EarthLink through the requesting promotional partner.
Sample 1
MANAGING THE SERVICE. 4.1. Where a fault is reported by the customer in the Service, Modutel will respond in line with the level of repair service the Customer has chosen. 4.2. If Xxxxxxx or BT agrees to work outside the hours covered by the repair the Customer has chosen, the Customer must pay Xxxxxxx’s additional charges for doing so. 4.3. If the Customer reports a fault and Xxxxxxx finds that there is none, or that the Customer has caused the fault, Modutel may charge the Customer for any work undertaken to discern the reported fault.
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Related to MANAGING THE SERVICE

  • B1 The Services The Contractor shall supply the Services during the Contract Period in accordance with the Authority’s requirements as set out in the Specification and the provisions of the Contract in consideration of the payment of the Contract Price. The Authority may inspect and examine the manner in which the Contractor supplies the Services at the Premises during normal business hours on reasonable notice.

  • Access to the Services ID’s for access to Vendor Core Research and Analyst Inquiry may not be shared. Access to the Services is restricted to the number of named individuals (each a “Licensed User”) as identified in the Customer Purchase Order.

  • Suspension of the Services The Services may be suspended (meaning the Child is temporarily not able to attend the nursery) in the circumstances set out in our Critical Incident Policy or in the circumstances set out in clause 19. If the Services are suspended for a period of more than one month, either of us may terminate the contract by giving the other one month’s written notice.

  • Provision of the Service Okta provides the Service to Customer under the Agreement. In connection with the Service, the parties anticipate that Okta may Process Customer Data that contains Personal Data relating to Data Subjects.

  • Provision of the Services The Supplier acknowledges and agrees that the Customer relies on the skill and judgment of the Supplier in the provision of the Services and the performance of its obligations under this Call Off Contract. The Supplier shall ensure that the Services: comply in all respects with the description of the Services in Call Off Schedule 2 ( Services) or elsewhere in this Call Off Contract; and are supplied in accordance with the provisions of this Call Off Contract (including the Call Off Tender) and the Tender. The Supplier shall perform its obligations under this Call Off Contract in accordance with: all applicable Law; Good Industry Practice; the Standards; the Security Policy; the ICT Policy (if so required by the Customer); and the Supplier's own established procedures and practices to the extent the same do not conflict with the requirements of Clauses 7.1.3(a) to 7.1.3(e). The Supplier shall: at all times allocate sufficient resources with the appropriate technical expertise to supply the Deliverables and to provide the Services in accordance with this Call Off Contract; subject to Clause 22.1 (Variation Procedure), obtain, and maintain throughout the duration of this Call Off Contract, all the consents, approvals, licences and permissions (statutory, regulatory contractual or otherwise) it may require and which are necessary for the provision of the Services; ensure that any services recommended or otherwise specified by the Supplier for use by the Customer in conjunction with the Deliverables and/or the Services shall enable the Deliverables and/or the Services to meet the requirements of the Customer; ensure that the Supplier Assets will be free of all encumbrances (except as agreed in writing with the Customer); ensure that the Services are fully compatible with any Customer Property or Customer Assets described in Call Off Schedule 4 (Implementation Plan) (or elsewhere in this Call Off Contract) or otherwise used by the Supplier in connection with this Call Off Contract; minimise any disruption to the Sites and/or the Customer's operations when providing the Services; ensure that any Documentation and training provided by the Supplier to the Customer are comprehensive, accurate and prepared in accordance with Good Industry Practice; co-operate with the Other Suppliers and provide reasonable information (including any Documentation), advice and assistance in connection with the Services to any Other Supplier and, on the Call Off Expiry Date for any reason, to enable the timely transition of the supply of the Services (or any of them) to the Customer and/or to any Replacement Supplier; assign to the Customer, or if it is unable to do so, shall (to the extent it is legally able to do so) hold on trust for the sole benefit of the Customer, all warranties and indemnities provided by third parties or any Sub-Contractor in respect of any Deliverables and/or the Services. Where any such warranties are held on trust, the Supplier shall enforce such warranties in accordance with any reasonable directions that the Customer may notify from time to time to the Supplier; provide the Customer with such assistance as the Customer may reasonably require during the Call Off Contract Period in respect of the supply of the Services; deliver the Services in a proportionate and efficient manner; ensure that neither it, nor any of its Affiliates, embarrasses the Customer or otherwise brings the Customer into disrepute by engaging in any act or omission which is reasonably likely to diminish the trust that the public places in the Customer, regardless of whether or not such act or omission is related to the Supplier’s obligations under this Call Off Contract; and gather, collate and provide such information and co-operation as the Customer may reasonably request for the purposes of ascertaining the Supplier’s compliance with its obligations under this Call Off Contract. An obligation on the Supplier to do, or to refrain from doing, any act or thing shall include an obligation upon the Supplier to procure that all Sub-Contractors and Supplier Personnel also do, or refrain from doing, such act or thing. This Clause 8 shall apply if any Services have been included in Annex 1 of Call Off Schedule 2 (Services).

  • Use of the Services 1.1 We will make the Oracle services listed in Your order (the “Services”) available to You pursuant to this Agreement and Your order. Except as otherwise stated in this Agreement or Your order, You have the non- exclusive, worldwide, limited right to use the Services during the period defined in Your order, unless earlier terminated in accordance with this Agreement or Your order (the “Services Period”), solely for Your internal business operations. You may allow Your Users (as defined below) to use the Services for this purpose, and You are responsible for their compliance with this Agreement and Your order. 1.2 The Service Specifications describe and govern the Services. During the Services Period, we may update the Services and Service Specifications (with the exception of the Data Processing Agreement as described below) to reflect changes in, among other things, laws, regulations, rules, technology, industry practices, patterns of system use, and availability of Third Party Content (as defined below). Oracle updates to the Services or Service Specifications will not materially reduce the level of performance, functionality, security or availability of the Services during the Services Period of Your order. 1.3 You may not, and may not cause or permit others to: (a) use the Services to harass any person; cause damage or injury to any person or property; publish any material that is false, defamatory, harassing or obscene; violate privacy rights; promote bigotry, racism, hatred or harm; send unsolicited bulk e-mail, junk mail, spam or chain letters; infringe property rights; or otherwise violate applicable laws, ordinances or regulations; (b) perform or disclose any benchmarking or availability testing of the Services; (c) perform or disclose any performance or vulnerability testing of the Services without Oracle’s prior written approval, or perform or disclose network discovery, port and service identification, vulnerability scanning, password cracking or remote access testing of the Services; or (d) use the Services to perform cyber currency or crypto currency mining ((a) through (d) collectively, the “Acceptable Use Policy”). In addition to other rights that we have in this Agreement and Your order, we have the right to take remedial action if the Acceptable Use Policy is violated, and such remedial action may include removing or disabling access to material that violates the policy.

  • Use of the Service 12.1 When using the Service you must comply with: (a) our CRA, including clause 4 of the General Terms, and this clause 12; and (b) any rules, including any acceptable use conditions, imposed by any third party whose content or services you access using the Service or whose Network on which your data transmits. 12.2 Any use of the Service at the Premises is your responsibility. The terms of our CRA apply to you and also to anyone else who uses the Service (regardless of whether you give them permission to do so or not). 12.3 You must ensure that any software you use in relation to the Service is properly licensed. 12.4 The use of a Local Area Network (LAN) for personal use is permitted, however the set-up and configuration of a LAN connected to the modem is not supported by customer service. 12.5 All IP addresses provided by us for your use remain our property. Most Services include a dynamic IP address. A new IP address is usually allocated whenever the computer and modem are rebooted. The IP address remains until the next time the computer and modem are switched off. Where provided, you may configure your computer or modem to connect using a static IP address. 12.6 We may at any time adjust aspects of the Service for security or Network management reasons, including, without limitation: (a) deleting transitory data that has been stored on our servers for longer than 90 days; (b) deleting stored email messages that are older than 90 days; (c) rejecting any incoming email messages and attachments that exceed 30 Megabytes (including encapsulation); (d) delivering access and content via proxy servers; (e) limiting the number of addresses to whom an outgoing email can be sent; (f) refusing to accept incoming email messages to mailboxes that have exceeded the email storage limit; (g) managing the Network to prioritise certain types of Internet traffic over others; and (h) blocking or filtering specific Internet ports. 12.7 You are responsible for providing any security or privacy measures for your computer networks and any data stored on those networks or accessed through the Service. We will not be liable to you in respect of any loss, damage, costs or expenses incurred by you in connection with your failure to provide that security. 12.8 You may request additional users on the Service in accordance with the Pricing Schedule. 12.9 You must take reasonable steps to ensure that others do not gain unauthorised access to the Service through your account. We recommend that you do not disclose your password to others and that you change your password regularly. 12.10 We may monitor use of the Service to investigate a breach (or suspected breach) of the Fair Use Policy or upon the request of an authorised authority. 12.11 Where you provide your own wireless computer connection device, you are responsible for any loss caused by an unauthorised interception of the Service.

  • Description of the service 10.1.1 Automatic transfer service implies a transfer by the bank of the funds from the client’s account without further consent of the client, on the basis of fixed amount determined by the client in its application form or of information provided by the client’s creditor to the bank on the client’s debt. 10.1.2 The parties agree that the payment order created (generated) by the bank for the purposes of automatic transfer services shall have the legal force equal to the document having been printed on the paper and executed by the person(s) authorized to manage of the account. 10.1.3 The bank shall carry out the automatic transfer services in accordance with requirements and conditions stipulated in this agreement, the application on registration for automatic transfer service and the sources disseminated by the bank. 10.1.4 For the purposes of obtaining automatic transfer services the client shall apply to the bank with the application as per paragraph 1.2 of this agreement.

  • Description of the Services 1.1 The scope of the service to be rendered is described more fully in the Annexures and Schedules referred to below: ❑ Annexure A – Scope / Specification ❑ Annexure C – Pricing Schedule The Deliverables, due for completion by and governed by this Schedule 1. In the event that the Service Provider fails to meet the delivery dates as agreed, the following penalties will be imposed:

  • Sub-adviser’s Use of the Services of Others The Sub-Adviser may (at its cost except as contemplated by Section 5 of this Agreement) employ, retain, or otherwise avail itself of the services or facilities of other persons or organizations for the purpose of obtaining such statistical and other factual information, such advice regarding economic factors and trends, such advice as to occasional transactions in specific securities, or such other information, advice, or assistance as the Sub-Adviser may deem necessary, appropriate, or convenient for the discharge of its obligations hereunder or otherwise helpful to the Sub-Adviser, as appropriate, or in the discharge of Sub-Adviser's overall responsibilities with respect to the other accounts that it serves as investment manager or counselor, provided that the Sub-Adviser shall at all times retain responsibility for making investment recommendations with respect to the Fund.

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