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General Scope definition

General Scope. The Provider’s responsibility is for the Citrix or VMware infrastructure running the agreed Desktops (as per the Terms of Agreement). No responsibility is taken for a Customer managed system. • All users will have access to the applications from any device, anywhere, assuming internet access from Desktops, Laptops or Tablets (performance cannot be guaranteed over the open internet). • Where the provider is required to make a change on the customers behalf (e.g. OS patching or Application updates), the customer is required to submit a request for change, giving the provider a minimum of 1 week notice. Request for change maybe subject to acceptance. • A request for service (e.g. additional resource or hardware) must be submitted to the provider with a minimum of 3 weeks’ notice. This could result in additional cost to the customer. • The Provider will have all work on a customer managed system cleared by the customer with any chargeable work agreed by the customer prior to commencement of the work. • The Support Desk will act as a single point of contact for all incidents. • Tickets will be automatically raised upon contact. xxxxxxx@xxxxxxxxxxxx.xxx • By telephone (Silver and Gold Level only) US +0 000 000 0000 Support Desk Tier 2nd / 3rd Line 2nd / 3rd Line 1st Line Acceptance of incident reports. Mon to Fri: 09:00 – 18:00* Email Only Mon to Fri: 08:00 – 20:00* Email and Telephone Including up to 8 hours per month 24\7* Email and Telephone Full support Response time S1 - 2 Hours S2 - 4 Hours S3 - 8 Hours S1 - 1 Hour S2 - 2 Hours S3 - 6 Hours S1 - 30 Minutes S2 - 1 Hour S3 - 4 Hours * Support does not include UK Bank holidays, Christmas and New years Note: Although response times have been set out in the above table, the support desk will endeavour to respond as swiftly as possible to all tickets raised. In most cases this is well within response times expected. If the ticket is not actioned within the agreed timeframe, this will need to be escalated internally within IMSCAD Cloud, please see escalation process for your escalation points. Within the Providers Ticket System, all events related to a Service will be tracked with an individual Ticket. In the case of Service Outage, the related Ticket will be marked with a Severity 1 (S1) as SLA relevant. The following table gives an overview of the Severity levels within The Providers Trouble Ticket System and an indication of priority level the ticket is assigned. Priority levels can be determined in a number o...
General Scope. The Parent Company shall indemnify the Appointee and his or her heirs, executors, administrators and personal representatives (collectively the "Indemnitees" and individually an "Indemnitee") for all costs, charges, expenses, fees, liabilities or obligations imposed under or incurred by the Indemnitees at law, in equity or by, pursuant to, or under, any statute, law or regulation ("Liability") in relation to any claim, action, proceeding, investigation, or order whether civil, criminal or administrative (collectively or individually a "Claim") arising as a result of or in connection with the Appointee acting as a director, officer, member of the management committee or in any similar capacity in respect of the Parent Company and(or) any corporation, joint venture, partnership or other organization in which the Parent Company has an ownership interest either directly or indirectly through one or more corporations, partnerships, joint ventures or other organizations and, including, without limitation, legal fees and disbursements and all other costs of investigation and defence incurred by the Indemnitees or any of them in relation to a Claim, whether or not any action or proceeding is commenced, and all amounts paid or payable by the Indemnitees or any of them to settle a Claim or to satisfy a judgment, including, without limitation, the payment of interest and costs, or otherwise to discharge a Liability imposed or incurred.

Examples of General Scope in a sentence

  • The General Scope of Work was developed utilizing performance based contracting methodologies.

  • The County, Contractor and other necessary parties will visit the proposed Work site and participate in a Joint Scope Meeting, which will include discussion and establishment of the following: General Scope of Work Definition and refinement of requirements Existing site conditions Methods and alternatives for accomplishing Work Requirements for plans, sketches, shop drawing(s), submittals, etc.

  • This General Scope of Work exemplifies the types of work that may be required.

  • The exchange of information is not restricted by Article 1 (General Scope).

  • Pursuant to subparagraph 5(b) of Article 1, the saving clause of paragraph 4 of Article 1 (General Scope) does not apply to override any benefits of this Article available to an individual who is neither a citizen of the United States nor has immigrant status in the United States.

  • This Article also is subject to the saving clause of paragraph 4 of Article 1 (General Scope) of the Model.

  • See also, paragraph 24 of the OECD Commentaries to Article 1 (General Scope).

  • Relation to Other Articles Notwithstanding the foregoing limitations on taxation of certain gains by the State of source, the saving clause of paragraph 4 of Article 1 (General Scope) permits the United States to tax its citizens and residents as if the Convention had not come into effect.

  • The exchange of information is not restricted by paragraph 1 of Article 1 (General Scope) or Article 2 (Taxes Covered).

  • The following Special Provisions are intended to clarify the scope of work, or highlight features of the work, or modify, change, add to, or delete from the General Scope of this Proposal Package.

Related to General Scope

  • Public research university means Rutgers, The State University

  • OSIPM means "Oregon Supplemental Income Program-Medical".

  • WorkSafeBC means the Workers Compensation Board, a provincial Crown corporation created pursuant to the Workers Compensation Act (British Columbia);

  • Development regulations or "regulation" means the controls

  • Research Use shall have the meaning given in Section 2.2.2 of this Agreement.

  • Researcher means an early stage or experienced researcher selected and recruited by a beneficiary to participate in the project.

  • industrial research means the planned research or critical investigation aimed at the acquisition of new knowledge and skills for developing new products, processes or services or for bringing about a significant improvement in existing products, processes or services. It comprises the creation of components parts of complex systems, and may include the construction of prototypes in a laboratory environment or in an environment with simulated interfaces to existing systems as well as of pilot lines, when necessary for the industrial research and notably for generic technology validation;

  • Audiology means the care and services provided by a licensed audiologist as set forth in the member state’s statutes and rules.

  • Biological diversity means the variability among living organisms from all sources including, inter alia, terrestrial, marine and other aquatic ecosystems and the ecological complexes of which they are part; this includes diversity within species, between species and of ecosystems.

  • the Academies means all the schools and educational institutions referred to in Article 4a and operated by the Academy Trust (and “Academy” shall mean any one of those schools or educational institutions);

  • Soil scientist means an individual duly qualified in accordance with standards set by the Federal Office of Personnel Management.

  • Mixed use development means a building, combination of buildings, or building complex, designed to functionally and physically integrate non-residential uses such as retail, commercial, institutional, recreational, or community uses with residential uses, in a complementary manner.

  • Radiopharmaceutical quality assurance means, but is not limited to, the performance of appropriate chemical, biological, and physical tests on potential radiopharmaceuticals and the interpretation of the resulting data to determine their suitability for use in humans and animals, including internal test assessment, authentication of product history, and the keeping of proper records.

  • General Assembly means the General Assembly of the United Nations.

  • Business use means the use of a manufactured home for a purpose other than as a permanent or temporary dwelling.

  • General anesthesia means a drug-induced loss of consciousness during which patients are not arousable, even by painful stimulation. The ability to independently maintain ventilatory function is often impaired. Patients often require assistance in maintaining a patent airway, and positive pressure ventilation may be required because of depressed spontaneous ventilation or drug-induced depression of neuromuscular function. Cardiovascular function may be impaired.

  • SOQ means Statement of Qualifications.

  • RFID means Radio Frequency Identification.

  • ppm means parts per million.

  • Private Business Use means use (directly or indirectly) in a trade or business or activity carried on by any Private Person (other than a Tax-Exempt Organization) other than use as a member of, and on the same basis as, the general public.

  • Cosmetology means the art or practice of embellishment, cleansing, beautification, and styling of hair, wigs, postiches, face, body, or nails.

  • SDR means Special Drawing Rights as defined by the International Monetary Fund.

  • Technology startup company means a for profit business that

  • Mining Xxx 0000 means (unless the context otherwise requires) the Mining Xxx 0000 and the amendments thereto and the regulations made thereunder as in force on 31st December, 1981;

  • Working Time Regulations means the Working Time Regulations 1998.

  • IC means Israel Corporation Ltd., an Israeli corporation traded on the Tel Aviv Stock Exchange, or the “TASE,” and Kenon’s former parent company;