Account Management and Staffing Sample Clauses

Account Management and Staffing. The Contractor’s staff shall be sufficient to perform the Baseline Services outlined in this Contract. This staff, the Account Management Team, shall be comprised of full-time equivalent (FTE) persons, all of whom must be legal residents or citizens of the United States. The Account Management team shall consist, at a minimum, of Key Personnel and Baseline Service staff positions with subject matter expertise in the following areas: ● Executive Leadership ● Application Infrastructure ● Application Architecture Development ● Web Design ● Project Management ● Systems Administration ● Organization Readiness ● Security ● Quality Assurance / Accessibility ● Customer Service ● Help Desk Support and Issue Resolution ● Accounting ● Privacy ● Legal ● Human Resources ● Marketing ● Customer Experience Team The Contractor shall be responsible for complying with all recommendations, protocols, recordkeeping requirements and best practices called for by such persons. The employees of the Contractor and subcontractors engaged by the Contractor shall be available to IOT at all times to respond to both routine and emergency situations encountered by the Contractor, and shall be made available to consult with and meet with the State as reasonably requested. Contractor and any Subcontractors must execute all projects in the US. No offshore resources shall be allowed to work on any XX.xxx or State Entity User project. Third-party resources shall be approved at the discretion of IOT prior to engagement.
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Account Management and Staffing. Frequency As needed
Sample 1
Account Management and Staffing. Frequency January, April, July, October
Sample 1

Related to Account Management and Staffing

  • Account Management 15.1 The Contractor is required to provide a dedicated Strategic Account Manager who will be the main point of contact for the Authority. The Strategic Account Manager will:  Attend quarterly, or as otherwise agreed, review meetings with the Authority, in person at the Authority’s premises or other locations as determined by the Authority  Attend regular catch-up meetings with the Authority, in person or by telephone/videoconference  Resolve any on-going operational issues which have not been resolved by the Contractor or Account Manager(s) and therefore require escalation  Ensure that the costs involved in delivering the Framework are as low as possible, whilst always meeting the required standards of service and quality.

  • Project Management Services Contractor shall provide business analysis and project management services necessary to ensure technical projects successfully meet the objectives for which they were undertaken. Following are characteristics of this Service:

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity

  • Project Management and Coordination The Engineer shall coordinate all subconsultant activity to include quality of and consistency of work and administration of the invoices and monthly progress reports. The Engineer shall coordinate with necessary local entities.

  • Project Management Project Management Institute (PMI) certified project manager executing any or all of the following: • Development of Project Charter • Development of project plan and schedule • Coordination and scheduling of project activities across customer and functional areas • Consultation on operational and infrastructure requirements, standards and configurations • Facilitate project status meetings • Timely project status reporting • Address project issues with functional areas and management • Escalation of significant issues to customers and executive management • Manage project scope and deliverable requirements • Document changes to project scope and schedule • Facilitate and document project closeout

  • Account Manager A designated Account Manager for the Centralized Contract shall be provided. The Account Manager is responsible for the overall relationship with the State during the course of the Contract and shall act as the central point of contact. Billing Contact A designated Billing Contact for the Centralized Contract shall be provided. The Billing Contact will become the single point of contact between the Contractor and the Authorized User for matters related to invoicing, billing and payment. Emergency Contact Not a complete sentence. A designated Emergency Contact for the Centralized Contract shall be provided. The Emergency Contact will be available 24 hours a day, 365 days per year for emergency procurements.

  • Project Management Plan 6.4.1 Developer is responsible for all quality assurance and quality control activities necessary to manage the Work. Developer shall undertake all aspects of quality assurance and quality control for the Project and Work in accordance with the approved Project Management Plan and Good Industry Practice.

  • Staffing There shall be a clinician employed by the outside contractor for EAP Services who will be on-site a minimum of 20 hours a week. The clinician shall report directly to the outside contractor, Peer Assistance Oversight Committee and the MIF liaison. There shall be three full-time Peer Assistants reporting to the outside contractor.

  • Utilization Management Contractor shall maintain a utilization management program that complies with applicable laws, rules and regulations, including Health and Safety Code § 1367.01 and other requirements established by the applicable State Regulators responsible for oversight of Contractor.

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