Aggressive Clients. The parties agree that if incidents involving aggressive client action occur, such action will be recorded and reviewed at the Occupational Health and Safety Committee. Reasonable steps within the control of the Employer will follow to address the legitimate health and safety concerns of employees presented in that forum. Any steps that are taken must duly consider the health & safety of the residents and proper compassionate care for all residents. The parties further agree that suitable subjects for discussion at the Union-Management Committee will include issues related to aggressive residents.
Aggressive Clients. Employees will be familiar the employer’s policy on aggressive clients. The policy shall not be amended during the term of the collective agreement without discussion at the OH&S committee.
Aggressive Clients. When the Employer is aware that a client has a history of aggressive behaviour, the Employer will make such information available to the employee. The Employer shall make every reasonable effort to ensure employee safety when dealing with such clients.
Aggressive Clients. The Employer shall inform all employees of clients who have a history of violence or are abusive. The Employer shall provide that clear, consistent instruction be given to employees and, if the abusive or violent situation warrants it, schedules and routines temporarily adjusted to insure the well-being and the employee's safety. Wherever possible the Employer agrees to replace employees with other HEU employees when an employee is off work due to illness, vacation or leave for any purpose. The Employer recognizes the importance of periodic in-service training, and agrees, wherever possible, to provide all employees such training on the following topics:
