DESCRIPTION OF DATA MANAGER SERVICES. During the Effective Period, DM Services Provider shall provide the Data Manager Services listed below.
a. Start-Up Support Services:
i. Participate in coordinative meetings, at LCE’s reasonable request, to initiate Community Choice Aggregation (“CCA”) service in Utility Distribution Company (“UDC”) territory. Such meetings may include LCE’s management/staff, DM Services Provider’s management/staff and/or UDC’s management/staff, as necessary, and may require on-site participation by DM Services Provider’s management/staff.
ii. DM Services Provider shall complete the technical testing of all necessary electronic interfaces with the UDC, which provide for the communication by Internet and Electronic Data Interchange (“EDI”) between DM Services Provider and UDC to confirm system compatibility related to CCA Service Requests (“CCASR’s”), billing collections, meter reading, and electricity usage data.
iii. DM Services Provider shall demonstrate successful completion of all standard UDC technical testing and shall have the capability and signed agreements necessary to communicate or exchange the information using EDI, Internet, or an electronic format acceptable to the UDC.
iv. Obtain all customer information data, including historical usage for enrolled customers, from LCE or UDC.
v. Provide customer mailing list to LCE designated printer for customer notices during each Enrollment Phase using methodology agreed upon by LCE/DM Services Provider/LCE designated printer.
b. Electronic Data Interchange Services:
i. Process CCASRs from/to the UDC, which specify requested changes to a customer’s choice of services such as enrollment in LCE’s Standard and Voluntary Tariff options, customer initiated returns to bundled utility service, or customer initiated returns to direct access service (814 EDI Files).
ii. Obtain all customer usage data from the UDC’s Meter Data Management Agent (“MDMA”) server to allow for timely billing (according to UDC’s requirements) of each customer (867 EDI Files).
iii. Maintain and timely communicate the amount to be billed by the UDC for services provided by LCE (810 EDI Files) according to UDC’s applicable billing window.
iv. Receive and maintain all data related to payment transactions toward LCE charges from the UDC after payment is received by the UDC from customers (820 EDI Files), to include UDC confirmations of payment transactions.
v. Process CCASRs with UDC when customer status changes.
c. Customer Information System Development &...
