Disputes and Refunds. If you have a question or a problem about a posted transaction (for example, a transaction that appears to be a duplicate transaction) you must notify us immediately and no later than sixty (60) days from the date of the transaction or you will be deemed to have accepted such posted transaction. You must tell us your Card number, the date and dollar amount of the error, and explain as clearly as possible why you believe there is an error. If we ask you to put your dispute in writing, you agree to do so within five (5) business days. We will investigate and will notify you of the results of our investigation within sixty (60) business days.
Disputes and Refunds. If you have a question or a problem about a posted transaction (for example, a transaction that appears to be a duplicate transaction) you must notify us via the toll-free phone number or mailing address located at the top of this agreement immediately and no later than sixty (60) days from the date of the transaction or you will be deemed to have accepted such posted transaction. You must tell us your Card number, the date and dollar amount of the error, and explain as clearly as possible why you believe there is an error. If we ask you to put your dispute in writing, you agree to do so within five (5) business days. We will investigate and will notify you of the results of our investigation within sixty (60) business days. Arbitration (not applicable to residents of Quebec): To the extent permitted by Applicable Law, you agree that any claim or dispute arising out of or relating to this Agreement (i) shall be resolved by final and binding arbitration before a single arbitrator at Vancouver, British Columbia and (ii) shall not be brought through class or individual litigation proceedings. If such a claim is advanced by class proceeding by any other person on your behalf, you will opt out of, or not opt into, such proceedings as circumstances dictate.
Disputes and Refunds. 10.1 You will settle any claims or disputes between you and a Cardholder or any other person about goods or services or the amount of a Transaction directly with the Cardholder or other person.
10.2 You will settle any claims or disputes between you and a Cardholder, Third Party or any other person about goods or services or the amount of a Routed Transaction directly with the Cardholder, Third Party or other person.
10.3 If you have already received a credit from us for the amount of a Credit Card Transaction and the Transaction has not been charged back to your Account, you will make any refund or money adjustment payable to a Cardholder in respect of the Transaction by issuing a refund directly to the Cardholder. You must submit any such refund Transaction to us in accordance with Section 6.5.
10.4 If a Cardholder claims that the wrong amount of funds were debited to the Cardholder's account for a Debit Card Transaction, you will not provide any refund to the Cardholder and you will instruct the Cardholder to contact his or her financial institution to dispute the amount of the debit. You are liable for any attempts by you or your employees or agents to correct any incorrect debit, including without limitation a double debit of the Cardholder's account or a cash refund.
Disputes and Refunds. 6.1 Any claims or disputes as to availability, quality, receipt, price or satisfaction of goods or services or the amount of a Transaction must be settled directly between you and the Cardholder.
6.2 If any refund or other money adjustment is payable by you to the Cardholder in respect of a Credit Card Transaction, such refund or adjustment must be made (unless the amount of such Transaction has not been credited to the Account by us or has been charged back to you) by means of you issuing a credit voucher or refund which must be delivered to us within two (2) Business Days of being issued.
6.3 You will not refund any Debit Card Transactions that are the subject of a dispute as to whether funds were or were not debited correctly to the account of a Cardholder. You will instruct the Cardholder to contact his or her own financial institution with respect to such disputes. You will not comment on or offer help to any Cardholder on matters that are within the responsibility of the Cardholder’s financial institution, particularly concerning account relationships. You are liable for any attempts by you or your employees or agents to correct disputes in the event of any incorrect debit, including without limitation a double debit of the Cardholder’s account or a cash refund.
Disputes and Refunds. Company and Customer shall negotiate in good faith and make all reasonable efforts in order to resolve and settle amicably any disputes regarding the Customer Platform. The Company or its affiliates will be responsible for resolving any disputes you or your Users may have with the Customer Platform. You may file a claim with the Company by contacting the Company at sxxxxxx@xxxxxxx0xxxxxx.xxx. The Company will have the final decision-making authority with respect to claims, including without limitation claims for refunds for purchased items or services that are filed with the Company by you or the Customer’s Users.
Disputes and Refunds. When we will give you a refund We’ll give you a refund for a transaction and any interest and associated fees charged if: • We receive refund details from the supplier you bought goods or services from. • You, or an additional cardholder, didn’t authorise the transaction. • We’re able to claim a refund for you through the card scheme.
Disputes and Refunds. 7.1. Except as expressly agreed by all parties pursuant to Clause 7.2, Merchant will resolve any Dispute with an Account Holder without Luxon’s involvement. Notwithstanding the foregoing, Merchant will at its own expense provide Luxon with all information and assistance which Luxon may reasonably require in relation to any Dispute between Merchant and the Account Holder. To the maximum extent permitted by Applicable law: (a) Merchant fully releases Luxon, its Affiliates and all of its or their Representatives for all liability in connection with such Dispute; and (b) in no event shall Luxon, its Affiliates or any of its or their Representatives be liable for, and Luxon disclaims all liability in connection with, such Disputes or any liability arising in connection therewith.
7.2. For an additional Fee paid by Merchant to Luxon, by election of Merchant and agreement of Luxon and the relevant Account Holder, a Dispute may be resolved in accordance with Luxon’s Dispute Resolution Process with the assistance of Luxon. Merchant will indemnify and hold Luxon harmless for any Losses suffered or incurred by Luxon arising from or in connection with third party claims that may arise as a result of Luxon’s Dispute Resolution Process.
7.3. Luxon may, in its sole discretion, withhold an amount equal to any Transaction which is subject to a Dispute from any Settlement funds due to Merchant and Luxon may use such funds to offset any amounts owed in accordance with Clause 7.4 below.
7.4. Merchant shall be responsible and shall immediately, upon demand, reimburse Luxon for all Dispute amounts (including all of Luxon’s reasonable costs and expenses) relating to Transactions where: (i) Merchant is in breach of this Agreement or Applicable Law; (ii) the Transaction is subject to a Dispute and resolved in accordance with Luxon’s Dispute Resolution Process in favour of the Account Holder; (iii) the Transaction is subject to a Dispute and Merchant determines that the Dispute should be resolved in favour of the Account Holder; (iv) Luxon determines, in good faith, that funds from the Account Holder were wrongly transferred to Merchant and should be reimbursed; or (v) a court of competent jurisdiction, Government Body or an agreed upon dispute resolution provider has determined the Account Holder should be reimbursed.
7.5. Notwithstanding Clause 7.4, Luxon shall not be under any obligation: (i) to notify Merchant of any defect in any Transaction Data or Luxon Data or other liabili...
Disputes and Refunds. All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith. If you believe that there has been an error with your donation, you should notify us directly on 07 5436 2026 and confirm such notice in writing addressed to: The Donor Relations Officer, P.O. Box 29, 1638 Xxxxx Xxxxx Way Beerwah QLD 4519 or by email at xxxx@xxxxxxxxxxxxxxxx.xxx.xx as soon as possible so that we can resolve your query quickly. All communications should be directed to Australia Zoo Wildlife Warriors Worldwide in the first instance so that we can attempt to resolve the matter. If you are not satisfied with the outcome you may refer it to your financial institution to obtain details of the disputed transaction. I authorise Australia Zoo Wildlife Warriors Worldwide to deduct the nominated amount from my credit card on receipt of this form. If I have selected to make a periodic donation (e.g. monthly, quarterly, half yearly or annually) then I authorise Australia Zoo Wildlife Warriors Worldwide to automatically deduct the nominated amount on a regular basis as prescribed through the Bulk Electronic Clearing System. Authorisation for periodic debits is to remain valid until revoked by either myself or Australia Zoo Wildlife Warriors Worldwide.
Disputes and Refunds. If you have a question or a problem about a posted transaction (for example, a transaction that appears to be a duplicate transaction) you must notify us immediately and no later than sixty (60) days from the date of the transaction or you will be deemed to have accepted such posted transaction. You must tell us your Card number, the date and dollar amount of the error, and explain as clearly as possible why you believe there is an
Disputes and Refunds. If you have a question or a problem about a posted transaction (for example, a transaction that appears to be a duplicate transaction) you must notify us via the toll-free phone number or mailing address located at the top of this agreement immediately and no later than sixty (60) days from the date of the transaction or you will be deemed to have accepted such posted transaction. You must tell us your Card number, the date and dollar amount of the error, and explain as clearly as possible why you believe there is an error. If we ask you to put your dispute in writing, you agree to do so within five (5) business days. We will investigate and will notify you of the results of our investigation within sixty (60) business days. If there is any dispute in regard to purchases you make using the Card, you agree to settle such disputes with the Merchant from whom the purchase was made. We are not responsible for any problems that you may have with any goods or services that you purchase with your Card, whether with regard to quality, safety, legality, or any other aspect of your purchase. If you are entitled to a refund for any reason for goods or services obtained with the Card, you agree to accept credits to the Balance on your Card in place of cash. Arbitration (not applicable to residents of Quebec): To the extent permitted by Applicable Law, you agree that any claim or dispute arising out of or relating to this Agreement (i) shall be resolved by final and binding arbitration before a single arbitrator at Vancouver, British Columbia and (ii) shall not be brought through class or individual litigation proceedings. If such a claim is advanced by class proceeding by any other person on your behalf, you will opt out of, or not opt into, such proceedings as circumstances dictate.
