End of Life Support Sample Clauses

End of Life Support. Aptum may identify a Service or any part thereof as “End-of-Life” (each, an “EOL Product”) and require that the EOL Product be replaced by a service or component that is supported by Aptum and/or to migrate the Services as necessary so as to maintain the continuity of those Services for the remainder of the Term. Aptum has no obligation to continue to provide Services in respect of any EOL Product after the End-of-Life date notified to the Customer by Aptum; however, Aptum may, at its discretion, continue to provide Services in respect of the EOL Product subject to the following limitations: (a) Aptum’s Service Level Agreements and performance guarantees will cease to apply to the EOL Product; (b) Aptum may only be able to provide limited support with respect to the EOL Product and to the extent that such support is provided, it is done so on an “as-is” basis; (c) Aptum will not be liable to Customer for any loss or damage arising from the EOL Product; and (d) Aptum may, once per calendar year, and at its sole discretion conduct a pricing review and adjust the price of Customer’s Services in respect of the EOL Product to account for the additional cost associated the Customer’s continued use of the EOL Product.
Sample 1Sample 2Sample 3See All (10)
AutoNDA by SimpleDocs
End of Life Support. 3.1 Dot Hill End of Life (“Dot Hill EOL”) begins the day Dot Hill no longer makes the Product available to its customers. 3.2 NetApp End of Life (“NetApp EOL”) begins the day NetApp no longer makes the Product acquired from Dot Hill available to NetApp’s customers. 3.3 Product repair, RCA and RMA support outside of the applicable warranty for a Product purchased by NetApp under the Agreement shall, upon request by NetApp, be provided on a [...***...] at a rate to be mutually agreed by the parties. Post-Dot Hill EOL support for Products acquired under this Agreement from Dot Hill beyond the applicable warranty period [...***...]. 3.4 NetApp will [...***...] for a mutually agreed number of Products. For avoidance of doubt, NetApp shall not be obligated to [...***...]. Dot Hill will provide [...***...] information to NetApp as to the status of [...***...]. 3.5 Upon written request by Dot Hill, NetApp will [ ...***... ], all then-outstanding [ ...***... ]. Prior to any such [ ...***... ], Dot Hill will: (i) use commercially reasonable efforts to [ ...***... ]; (ii) use best efforts to have Dot Hill’s DCM attempt [ ...***... ]; and (iii) at NetApp’s written request and with the assistance of NetApp, use commercially reasonable efforts to [ ...***... ]. Dot Hill shall initiate the foregoing [...***...] before NetApp has any obligation to [...***...].
Sample 1
End of Life Support. All technical support for Software will cease as of the EOL Date.
Sample 1
End of Life Support. “End of Life” products are MOM Software products that are generally no longer distributed and supported by SISW and which are not covered by mainstream or Extended Support services. End of Life Support may be subject to an additional fee. If not otherwise specified, support is restricted to commercially reasonable efforts only. No Target Response Time shall apply to End of Life Incidents.
Sample 1
End of Life Support. HP shall provide Support for the current and previous Minor Versions of the current Major release. HP shall support the last Minor Version of a Major release for twenty-four (24) months from the date when a new Major Version becomes generally available. If HP discontinues Software and no later Version of same is commercially available from HP as an update under Support, provided that You have paid all applicable Support fees, HP shall provide support for twenty-four (24) months from the date of HP’s notice of such Software discontinuance."
Sample 1
End of Life Support. SevOne will notify Customer of SevOne’s intent to end-of-life any version of the Software. Provided Customer is current in its payment of Maintenance and Support Services fees, Customer is eligible to receive Maintenance and Support Services and critical fixes for a minimum period of eighteen (18) months after the date the Software was made available to Customer.
Sample 1
End of Life Support. Samsung SDS may, at its sole discretion, declare any Product and/or Services to be end of life, or discontinue sale of any Product or provision of any Services, including but not limited to, technical support services (“End of Life”). In the event of any such End of Life, Samsung SDS shall give Customer at least ninety (90) days advance written notice thereof. 8. MISCELLANEOUS 8.1 FORCE MAJEURE Neither party shall be responsible for failure or delay of performance if caused by: an act of war, hostility, or sabotage; act of God; pandemic, electrical, internet, or telecommunication outage that is not caused by the obligated party; government restrictions (including the denial or cancellation of any export, import or other license and permit); or other events outside the reasonable control of the obligated party. Both parties will use reasonable efforts to mitigate the effect of a force majeure event. If such event continues for more than thirty (30) days, either party may cancel unperformed Services and the affected Ordering Document upon written notice. This Section (Force Majeure) does not excuse either party’s obligation to take reasonable steps to follow its normal disaster recovery procedures or Customer’s obligation to pay for Products and Services ordered or delivered. 8.2 LANGUAGE Customer agrees that the English language has been elected to express the terms of the Customer Agreement and the English version shall be deemed to be the original. The English language Customer Agreement may be translated into other language for purpose of convenience, but in the event of a dispute between the English version and the translated version, the English version shall prevail.
Sample 1
AutoNDA by SimpleDocs
End of Life Support. Supplier shall support Dot Hill’s provision of spare parts and provide root cause analysis (“RCA”) of failures of the Product(s) covered under this Second Award Letter for at least [***] after the last delivery of the Product(s), as further described in Attachment B and Attachment F to this Second Award Letter.
Sample 1
End of Life Support. Dot Hill End of Life (“Dot Hill EOL”) begins the day Dot Hill no longer makes the Product available to its customers. • After [***] following FCS of the Product, the Parties will initiate good faith negotiations regarding Dot Hill’s provisions for post-Dot Hill EOL support and replacement Product. Post-Dot Hill EOL support beyond the applicable warranty period, such as Product repair and RCA support, will be mutually agreed upon by the parties, and based on the then-current time-and-material costs for a period of at least [***] after the Dot Hill EOL. • For a period of [***] following shipment of last time buy of EOL product, Supplier will provide DOA support. Supplier will establish dedicated safety stock of new product to cover projected DOA requirements. • Dot Hill may purchase any residual safety stock at [***] following shipment of last time buy of EOL product. • Supplier will fill DOA RMAs with new replacement product as long as safety stock remains available. • If safety stock has been exhausted, then Supplier will accept DOAs on a return to factory basis for rework and return to Dot Hill in like new condition. • In the event that no safety stock remains available, and a DOA return is deemed non-recoverable, Dot Hill may [***]. • After Dot Hill EOL Supplier shall continue to provide replacement of defective parts [***] for the [***] following Dot Hill EOL.
Sample 1

Related to End of Life Support

  • Life support equipment (a) If a person living or intending to live at your premises requires life support equipment, you must: (i) register the premises with your retailer or with us; and (ii) provide medical confirmation for the premises. (b) Subject to satisfying the requirements in the Rules, your premises may cease to be registered as having life support equipment if medical confirmation is not provided to us or your retailer.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she: a. is not under any obligation to pay child support; or b. is under such an obligation and is in good standing with respect to that obligation; or c. has agreed to a payment plan with the Vermont Office of Child Support Services and is in full compliance with that plan. Party makes this statement with regard to support owed to any and all children residing in Vermont. In addition, if the Party is a resident of Vermont, Party makes this statement with regard to support owed to any and all children residing in any other state or territory of the United States.

  • PRODUCT SUPPORT Partners may provide support for Products and other value-added services, and Partner is responsible for the performance of any services it provides. If Customer purchases Microsoft Support Services through a Partner, Microsoft will be responsible for the performance of those services subject to the terms of this Agreement.

  • Innovative Scheduling Schedules which are inconsistent with the Collective Agreement provisions may be developed in order to improve quality of working life, support continuity of resident care, ensure adequate staffing resources, and support cost-efficiency. The parties agree that such innovative schedules may be determined locally by the Home and the Union subject to the following principles: (a) Such schedules shall be established by mutual agreement of the Home and the Union; (b) These schedules may pertain to full-time and/or part-time employees; (c) The introduction of such schedules and trial periods, if any, shall be determined by the local parties. Such schedules may be discontinued by either party with notice as determined through local negotiations; (d) Upon written agreement of the Home and the Union, the parties may agree to amend collective agreement provisions to accommodate any innovative unit schedules; (e) It is understood and agreed that these arrangements are based on individual circumstances and each agreement is made on a without prejudice or precedent basis. (f) It is understood and agreed that these arrangements can be utilized for temporary job postings for seasonal coverage (e.g. weekend workers, etc.).

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!