Post-Warranty Support. If You wish to obtain support from RIM after the expiry of the warranty period, please contact RIM at xxxxx@xxxxxxxxxx.xxx (or such other location listed on xxxx://xxx.xxxxxxxxxx.xxx/legal/) or Your Airtime Service Provider. If You have a third party hosting the Software on Your behalf (a "Hosting Party") and You wish the Hosting Party to obtain support for the Software from RIM on Your behalf, then either You or the Hosting Party must have a support agreement in place with RIM for the specific items of Software as required for Your number of Authorised Users, and You must update RIM from time to time as to the Software hosted on Your behalf by sending an email to xxxxx@xxxxxxxxxx.xxx (or such other location listed on xxxx://xxx.xxxxxxxxxx.xxx/legal/) identifying the Software, the number of copies You have licensed, along with the SRP IDs and CALs as applicable. Support for Your BlackBerry Solution may not be available through certain Airtime Service Providers.
Post-Warranty Support. At no additional charge during the Subscription Term, Dedrone will provide the following support for Dedrone Hardware Products (other than DroneDefender): after the one (1) year Limited Warranty from shipment set forth in the ECA has expired, Dedrone will, in Dedrone’s sole discretion, use commercially reasonable efforts to repair or replace Hardware that is not substantially free of defects in materials and workmanship. Repair or replacement may be made with a new or refurbished product or components. If the Hardware or a component within it is no longer available, then Dedrone may replace the Hardware unit with a similar product of similar function. Customer must follow the return procedures set forth in Section 5 below.
Post-Warranty Support. Upon expiration of the applicable Warranty Period, Grass Valley shall not be obligated to provide and shall not provide support unless: (i) a Support Agreement is duly purchased and still in effect or
Post-Warranty Support. XXXX can undertake the post warranty support either on call basis or on AMC basis. The support scope of XXXX & Supplier would be similar to the one as applicable during warranty. However if the faulty unit or its spare is returned at any of Supplier’s service centre, the necessary replacement would be made available free of cost.
Post-Warranty Support. Contractor shall use commercially reasonable efforts to ensure that software support and spare parts may be procured for the Ground Segment and ground-based components of the Space Segment for the duration of its expected life. After the Initial Operations Period and at MSV’s request, Contractor shall sell additional spare parts (those not included in the then-current replenished spare parts inventory) to MSV and/or its Service Providers on commercially reasonable terms and prices.
Post-Warranty Support. Veraz may offer post-warranty service for the Products on commercial terms that it determines. With respect to service and maintenance required on the Products (other than pursuant to the aforesaid Product warranties) under service agreements and on a “time and material” basis, Veraz shall perform such services and may purchase the parts and related repair services [*] Confidential information in this Exhibit has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. from FLEXTRONICS at commercially reasonable terms to be negotiated by the parties, FLEXTRONICS shall be obligated to make such parts (to the extent they are available on the market at the relevant time) and services available subject to the terms to be agreed between the parties.
Post-Warranty Support. Contractor shall use commercially reasonable efforts to ensure that post-warranty hardware and software support may be procured from Contractor for the S-BSSDeliverable Items, on commercially reasonable terms and pricing, for a period of seven (7) years from Final Acceptance.
Post-Warranty Support. For as long as Customer maintains a subscription to the Mist Dashboard for Customer’s Mist APs, Mist will respond to requests for technical support, and provide updates and bug fixes to the Firmware (subject to the Mist AP reaching its end of life). Upon expiration of the warranty period, Customer will continue to receive the remedies set forth in Section 8.2.2 for as long as Customer maintains a subscription to the Mist Dashboard Service for the Mist AP. In the event the Customer allows its subscription to lapse for more than thirty days, Customer will be required to renew and pay for its Mist Dashboard subscription from the date of expiration in order for the warranty to apply and for support services to be available. Mist will provide End of Life (EOL) notification for discontinued Hardware to Customer, either directly or through an announcement posted on the Mist website, at least 180 days in advance of the EOL date.
8.4.1. Customer may submit technical support requests through the Mist Dashboard or by email to Mist at xxxxxxx@xxxx.xxx. Customer may select the severity level of the technical problem being reported. Mist support hours are 8:00 am to 5:00 pm Pacific Time, but for Severity Level 1 issues, Mist provides a response 24X7. Mist will respond to Customer support requests based upon the severity level of the problem. Severity Level 1 Product is inoperable or its performance is so severely reduced that Product cannot be utilized. No workaround is available. Mist responds in less than 1 hour and immediate escalation to Engineering if not resolved in 6 hours. Severity Level 2 There is significant Product performance degradation, but a workaround is available Mist responds in less than 4 business hours and escalation to Engineering if not resolved within 8 hours. Severity Level 3 There is an issue or defect causing minimal business impact Mist responds in less than 8 business hours and escalation to Engineering if not resolved within 5 days Severity Level 4 Request for information; administrative requests Mist responds in 24 hours or less.
Post-Warranty Support. For as long as Customer maintains a subscription to the Mist Dashboard for Customer’s hardware Products (e.g., Mist APs, Edge Hardware), Mist will respond to requests for technical support, and provide updates and bug fixes to the Firmware (subject to the Mist AP reaching its end of life) and to the Mist Edge Software. In the event the Customer allows its subscription to lapse for more than thirty days, Customer will be required to renew and pay for its Mist Dashboard subscription from the date of expiration in order for the warranty to apply and for support services to be available. Mist will provide End of Life (EOL) notification for discontinued Hardware to Customer, either directly or through an announcement posted on the Mist website, at least 180 days in advance of the EOL date.
8.7.1. For all indoor rated Mist APs, upon expiration of the warranty period, Mist will continue to provide the Mist AP Hardware replacement remedies set forth in Section 8.2.2 for as long as Customer maintains a subscription to the Mist Dashboard service for the Mist AP.
Post-Warranty Support. HP may return out of warranty Spares for repair. Repair pricing for out of warranty Spares returned is identified on the attached Spares and Repairs Pricing Exhibit. Supplier will notify HP [***] of receipt if any returned Spare has been damaged and not repairable. Supplier will not be obligated to replace or repair such damaged returns because repair pricing is based on HP returning repairable units. HP may audit the damaged Spare and will provide disposition, [***], instructing Supplier to return to HP, scrap at Supplier site or similar disposition. Unless Supplier reports damage with five business days, Supplier will be obligated to replace the returned Spare at the pricing agreed upon in this Exhibit.
