Quality Assurance and Continuous Improvement. In performing the Services, Supplier will follow commercially reasonable quality assurance procedures designed to ensure that the Services are performed with a high degree of professional quality and reliability. Such procedures shall include checkpoint reviews, testing, acceptance, and other procedures for Health Net to confirm the quality of Supplier’s performance. Supplier, as part of its total quality management process, will provide continuous quality assurance and quality improvement through: (i) the identification and application of proven techniques and tools from other installations within its operations; and (ii) the implementation of concrete programs, practices and measures designed to improve performance (including the Service Levels). Supplier will utilize project management tools, including productivity aids and project management systems, as appropriate in performing the Services.
Quality Assurance and Continuous Improvement. Community-Based Services will be of sufficient quality to ensure individuals in the Target Population can successfully live in, transition to, and remain in the community, and help individuals achieve positive outcomes, including avoidance of xxxxx, stable community living, and increased integration, independence, and self-determination in all life domains (e.g., community living, employment, education, recreation, healthcare, and relationships).
Quality Assurance and Continuous Improvement. In performing the Services, the Contractor will follow commercially reasonable quality assurance procedures designed to ensure that the Services are performed with a high degree of professional quality and reliability. Such procedures will include checkpoint reviews, testing, acceptance, and other procedures for DPH to confirm the quality of the Contractor’s performance. The Contractor, as part of its total quality management process, will provide continuous quality assurance and quality improvement through: (a) the identification and application of proven techniques and tools from other installations within its operations; and (b) the implementation of concrete programs, practices and measures designed to improve performance (including the Service Levels). The Contractor will utilize project management tools, including productivity aids and project management systems, as appropriate in performing the Services.
Quality Assurance and Continuous Improvement. 28.1 The Service Provider shall have documented assurance processes in place that assess, monitor and drive improvement in the quality of the service.
28.2 The Service Provider's assurance processes shall involve people using the service, their families, carers and advocate.
28.3 The Service Provider shall also seek the views of other stakeholders as part of their assurance practice – i.e. staff, visiting professionals, professional bodies, Purchasers, local user groups and other sector relevant bodies/groups.
28.4 Where relevant, the Service Provider shall also seek and act on the views of external bodies such as fire and rescue, environmental health, royal colleges and other bodies who provide best practice guidance relevant to the service provided.
28.5 The Service Provider shall apply the Accessible Information Standard to all communications in their assurance processes where the person comes within the scope of the standard.
28.6 The Service Provider shall actively seek formal feedback through structured assurance mechanisms such as surveys, workshops and resident meetings. Formal feedback shall be sought from Service Users, their families, carers or advocate at least annually and should evaluate people's personal outcomes and experiences as well as satisfaction with operational factors (operational factors; i.e. satisfaction with food, timeliness of carers response to call bells).
28.7 The Service Provider shall actively seek the views and experiences of people using the service who are unable or find it difficult to communicate due to disability, impairment or sensory loss. Some people may need extra help to reflect upon and express their views and Service Providers shall support this in compliance with the Accessible Information Standard. In some cases the person may be reliant on the Service Provider observing and interpreting their experiences and reactions. The Service Provider shall use communication tools and observational techniques to gather the views and experiences of these residents.
28.8 As and when instructed by the Purchaser, the Service Provider shall facilitate and support Service User completion of surveys specified by Lincolnshire County Council. This includes but is not limited to statutory annual Adult Social Care Survey.
28.9 The Service Provider's assurance processes shall include regular audits that identify where quality or safety may be compromised; these audits should cover but are not limited to: • Premises; • Equipment; •...
Quality Assurance and Continuous Improvement. WRMA applies a corporate quality management framework (QMF) to all projects. Our QMF – based on ISO:9001 quality management system standards – summarizes the comprehensive quality planning, control, and assurance activities our management consultants’ practice to deliver high-quality services and deliverables and surpasses Florida's standards.
Quality Assurance and Continuous Improvement. In performing the Services, Supplier will, in accordance with leading industry practices, undertake quality assurance procedures designed to ensure that the Services are performed with professional quality and reliability. Such procedures shall include checkpoint reviews, testing, Acceptance, and other procedures for Voya Group to confirm the quality of Supplier’s performance. Supplier, as part of its total quality management process, will provide continuous quality assurance and quality improvement through: (1) the identification and application of proven techniques and tools from other of its client engagements and internal processes; and (2) the implementation of concrete programs, practices and measures designed to improve performance (including the Service Levels). Supplier will utilize project management tools, including productivity aids and project management systems, as appropriate in performing the Services. Supplier will perform root cause analyses pursuant to and in accordance with the requirements of Schedule E.
Quality Assurance and Continuous Improvement. 50.1 A continuous improvement cycle is key to effective Quality Assurance, ensuring assurance activities generate learning and lead to improvement. Sharing findings across the organisation and with people who use the service. Governance is the people and arrangements that drive improvement, giving accountability and oversight to the cycle. Analysing results to identify key findings and actions. Delivering assurance activity, recording and collating results. Implementing actions and embedding changes. Designing assurance activity, planning each step in the cycle. Monitoring and supporting to ensure improvements are sustained – celebrate success!
50.2 The Provider shall have documented assurance processes in place to assess, monitor and drive improvement in service quality. The Provider's assurance processes must involve Residents, their families, Carers and Advocates.
Quality Assurance and Continuous Improvement. In performing the Services, the Supplier will follow commercially reasonable quality assurance procedures designed to ensure that the Services are performed with a high degree of professional quality and reliability. Such procedures will include checkpoint reviews, testing, acceptance, and other procedures for VITA to continuously confirm the quality of the Supplier’s performance. The Supplier, as part of its total quality management process, will provide continuous quality assurance and quality improvement through: (a) the identification and application of proven techniques and tools from other installations within its operations; and (b) the implementation of concrete programs, practices and measures designed to improve performance (including the Service Levels).
Quality Assurance and Continuous Improvement. In performing the Services, IBM will (a) participate in and support Solectron’s continuous improvement programs, including its “Six Sigma” and “Lean” programs, to the extent they are dependant upon or related to the Services and (b) follow the quality assurance procedures set forth in Schedule G (IBM Delivery Excellence) and the Procedures Manual to help ensure, prior to delivery, that the Services have been performed with a high degree of professional quality and reliability. Such procedures shall include checkpoint reviews, testing, acceptance, and other procedures for Solectron to confirm the quality of IBM’s performance. IBM, as part of its total quality management process, will provide continuous quality assurance and quality improvement through: (i) the identification and application of proven techniques and tools from other installations within its operations that IBM has determined will support the above quality management Solectron/IBM Confidential process; and (ii) the implementation of concrete programs, practices and measures designed to improve performance. IBM will utilize project management tools, including productivity aids and project management systems, as appropriate in performing the Services.
