Service Degradation Sample Clauses

Service Degradation. Service Degradation will occur when the Service is not meeting the criteria for Measured Throughput and Backup Service Availability as defined in Section 1.4 of Schedule B.
Sample 1
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Service Degradation. Rebates for Service Degradation are calculated as follows: the percentage of a month during which Service Degradation persisted is determined. This percentage figure is then applied to the Relevant Monthly Charges for the Virtual Circuits affected. For example, if Service Degradation persisted on a Virtual Circuit for 4 days in a month with 31 days, the applicable rebate will be 13 % (4 divided by 31 times 100, rounded to the nearest integer) of the Relevant Monthly Charges.
Sample 1
Service Degradation. Service Degradation defines a status of the Network when the Service is available but proved to be substandard. The service performance parameters which, when not achieved, result in Service Degradation are:
Sample 1
Service Degradation. A service shall be classified as degraded if measured packet loss (Using NOC RL Test Procedure) is greater than 2%. Alternatively, if a customer reports a degraded condition it will remain classified under this category until proved with the established SLA by the NOC. Measured hours shall commence if all of the following conditions exist: • A degraded service report is received by the Network Operator NOC. • Power to the device has been confirmed on site by customer (if deemed necessary by the Network Operator NOC). • If requested by the Network Operator NOC, the customer has rebooted any device in question. • Access hours to the site have been communicated to the Network Operator NOC and the site is currently open. Measurable hours shall be tracked if any of the following conditions have been met. • No Access – During timeframes in which access to the customer’s premise, network right of way, or facility is unavailable the time will be tracked. (Ex. Access hours are 09:00 – 17:99. Time tracking will take place from 17:01 – 08:59 following day). • Degraded Resolution Arrangement – An agreement between Network Operator and the customer is made to resolve the service degradation at a specific time. Time will then be tracked until the agreed time for resolution. (Ex. Access hours are 09:00 – 17:00. An agreement is made to have a technician arrive the following day at 13:00 to resolve service degradation. Time is tracked until 13:00 the following day) • Release Denied – if further resolution requires services to be rendered inoperative and the customer denies this action, time is suspended until permission is granted. • Service Monitoring – if the issue requires the service be monitored for an agreed upon period of time due to the intermittent nature of the trouble report degradation. • Non-Service Affecting – the issue reported by the customer is deemed to be non-service affecting by the Network Operator NOC. • Force Majeure – if Network Operator personnel are unable to access required locations due to a Force Majeure event as defined in the Master Agreement. • Network Operator Clear – the source of the reported degraded condition is deemed to be outside Network Operator demarcation points • Third party OSP work in the critical path to restoration – Third party OSP facilities need to be repaired before Network Operator can begin restoration, for example, if a power utility needs to clear damaged electric lines or replace a broken utility pole. This exclusion...
Sample 1

Related to Service Degradation

  • Service Outages (a) Service Outages Due to Power Failure or Disruption. 911 Dialing does not function in the event of a power failure or disruption. If there is an interruption in the power supply, the Service, including 911 Dialing, will not function until power is restored. Following a power failure or disruption, you may need to reset or reconfigure the Device prior to utilizing the Service, including 911 Dialing.

  • Service Delivery Grantee shall:

  • Downtime Due to the nature of server provision, downtime and lost transmissions may occur as part of routine maintenance. You are advised to maintain a copy of your account status and details of Content purchased.

  • SERVICE DELIVERABLES You will receive service on the Covered Product as described below: Carry-In: Unless otherwise provided in this Agreement, the Covered Product must be shipped or delivered and retrieved by You at Our authorized service center during normal business hours. In-Home/On-Site: Service will be performed in Your home or on-site as indicated on the Declarations Page of this Agreement, or on Your sales receipt or invoice provided You have fulfilled the following requirements: (1) provide Our authorized technician with accessibility to the Covered Product; (2) provide a non-threatening and safe environment for Our authorized technician; and (3) an adult over the age of 18 must be present for the period of time Our authorized technician is scheduled to provide service and while Our authorized technician is on Your property servicing the Covered Product. In-Home Service will be provided by Our authorized service provider during regular business hours, local time, Monday through Friday, except holidays. Our authorized service center may opt to remove the Covered Product to perform service in-shop. The Covered Product will be returned upon completion. Additional time and mileage charges for in-home repairs outside of twenty-five (25) contiguous land miles or the normal service radius of Our authorized service center are not covered by this Agreement, and are Your responsibility.

  • Network Resource Interconnection Service (check if selected)

  • Service Specification The Parties have agreed upon the scope and specification of the Services provided under this Service Agreement in the Service Specification.

  • Service Description The Parties will provide Common Channel Signaling (CCS) to one another via Signaling System 7 (SS7) network Interconnection, in accordance with prevailing industry standards. Use of a third party provider of SS7 trunks is permitted.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Interconnection Service Interconnection Service allows the Interconnection Customer to connect the Large Generating Facility to the Participating TO’s Transmission System and be eligible to deliver the Large Generating Facility’s output using the available capacity of the CAISO Controlled Grid. To the extent the Interconnection Customer wants to receive Interconnection Service, the Participating TO shall construct facilities identified in Appendices A and C that the Participating TO is responsible to construct. Interconnection Service does not necessarily provide the Interconnection Customer with the capability to physically deliver the output of its Large Generating Facility to any particular load on the CAISO Controlled Grid without incurring congestion costs. In the event of transmission constraints on the CAISO Controlled Grid, the Interconnection Customer's Large Generating Facility shall be subject to the applicable congestion management procedures in the CAISO Tariff in the same manner as all other resources.

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

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