Service Degradation Sample Clauses

Service Degradation. Service Degradation defines a status of the Network when the Service is available but proved to be substandard. The service performance parameters which, when not achieved, result in Service Degradation are:
Sample 1
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Service Degradation. A service shall be classified as degraded if measured packet loss (Using NOC RL Test Procedure) is greater than 2%. Alternatively, if a customer reports a degraded condition it will remain classified under this category until proved with the established SLA by the NOC. Measured hours shall commence if all of the following conditions exist: • A degraded service report is received by the Network Operator NOC. • Power to the device has been confirmed on site by customer (if deemed necessary by the Network Operator NOC). • If requested by the Network Operator NOC, the customer has rebooted any device in question. • Access hours to the site have been communicated to the Network Operator NOC and the site is currently open. Measurable hours shall be tracked if any of the following conditions have been met. • No Access – During timeframes in which access to the customer’s premise, network right of way, or facility is unavailable the time will be tracked. (Ex. Access hours are 09:00 – 17:99. Time tracking will take place from 17:01 – 08:59 following day). • Degraded Resolution Arrangement – An agreement between Network Operator and the customer is made to resolve the service degradation at a specific time. Time will then be tracked until the agreed time for resolution. (Ex. Access hours are 09:00 – 17:00. An agreement is made to have a technician arrive the following day at 13:00 to resolve service degradation. Time is tracked until 13:00 the following day) • Release Denied – if further resolution requires services to be rendered inoperative and the customer denies this action, time is suspended until permission is granted. • Service Monitoring – if the issue requires the service be monitored for an agreed upon period of time due to the intermittent nature of the trouble report degradation. • Non-Service Affecting – the issue reported by the customer is deemed to be non-service affecting by the Network Operator NOC. • Force Majeure – if Network Operator personnel are unable to access required locations due to a Force Majeure event as defined in the Master Agreement. • Network Operator Clear – the source of the reported degraded condition is deemed to be outside Network Operator demarcation points • Third party OSP work in the critical path to restoration – Third party OSP facilities need to be repaired before Network Operator can begin restoration, for example, if a power utility needs to clear damaged electric lines or replace a broken utility pole. This exclusion...
Sample 1
Service Degradation. Service Degradation will occur when the Service is not meeting the criteria for Measured Throughput and Backup Service Availability as defined in Section 1.4 of Schedule B.
Sample 1
Service Degradation. Rebates for Service Degradation are calculated as follows: the percentage of a month during which Service Degradation persisted is determined. This percentage figure is then applied to the Relevant Monthly Charges for the Virtual Circuits affected. For example, if Service Degradation persisted on a Virtual Circuit for 4 days in a month with 31 days, the applicable rebate will be 13 % (4 divided by 31 times 100, rounded to the nearest integer) of the Relevant Monthly Charges.
Sample 1

Related to Service Degradation

  • Service Outages (a) Service Outages Due to Power Failure or Disruption. 911 Dialing does not function in the event of a power failure or disruption. If there is an interruption in the power supply, the Service, including 911 Dialing, will not function until power is restored. Following a power failure or disruption, you may need to reset or reconfigure the Device prior to utilizing the Service, including 911 Dialing. (b) Service Outages Due to Internet Outage or Suspension or Termination of Broadband Service or ISP Service. Service outages or suspensions or terminations of service by your broadband provider or ISP will prevent all Service, including 911 Dialing, from functioning. (c) Service Outage Due to Suspension or Termination of Your Citi-Tel Account. Service outages due to suspension or termination of your account will prevent all Service, including 911 Dialing, from functioning. (d) Service Outages Due to ISP or Broadband Provider Blocking of Ports or Other Acts. Your ISP or broadband provider or other third party may intentionally or inadvertently block the ports over which the Service is provided or otherwise impede the usage of the Service. In that event, provided that you alert us to this situation, we will attempt to work with you to resolve the issue. During the period that the ports are being blocked or your Service is impeded, and unless and until the blocking or impediment is removed or the blocking or impediment is otherwise resolved, your Service, including the 911 Dialing feature, may not function. You acknowledge that Citi-Tel is not responsible for the blocking of ports by your ISP or broadband provider or any other impediment to your usage of the Service, and any loss of service, including 911 Dialing, that may result. In the event you lose service as a result of blocking of ports or any other impediment to your usage of the Service, you will continue to be responsible for payment of the Service charges unless and until you terminate the Service in accordance with this Agreement.

  • Service Delivery Grantee shall: 1. Adhere to the Priority Populations for Treatment Programs as stated in the SUD UM Guidelines. 2. Maintain Daily Capacity Management Report in CMBHS as required in the SUD UM Guidelines. 3. Maintain a Waiting List to track all eligible individuals who have been screened but cannot be admitted to SUD treatment immediately. i. Grantee that has an individual identified as a federal and state priority population on the waiting list shall confirm this in the Daily Capacity Management Report. ii. Grantee shall arrange for appropriate services in another treatment facility or provide access to interim services as indicated within 48 hours when efforts to refer to other appropriate services are exhausted. iii. Grantee shall offer directly or through referral interim services to wait-listed individuals. iv. Establish a wait list that includes priority populations and interim services while awaiting admission to treatment services. v. Develop a mechanism to maintain contact with individuals awaiting admission. 4. If unable to provide admissions to individuals within Priority Populations for Treatment Programs according to SUD UM Guidelines: i. Implement written procedures that address maintaining weekly contact with individuals waiting for admissions as well as what referrals are made when a client cannot be admitted for services immediately. ii. When Grantee cannot admit a client, who is at risk for dangerous for withdrawal, Grantee shall ensure that an emergency medical care provider is notified. iii. Coordinate with an alternate provider for immediate admission. iv. Notify Substance Use Disorder (Xxxxxxxxx_Xxx_Xxxxxxxx@xxxx.xxxxx.xx.xx) so that assistance can be provided that ensures immediate admission to other appropriate services and proper coordination when appropriate. v. Provide pre-admission service coordination to reduce barriers to treatment, enhance motivation, stabilize life situations, and facilitate engagement in treatment. vi. Adhere to Informed Consent Document for Opioid Use Disorder applicable to the individual as stated in the SUD UM Guidelines. vii. When an individual is placed on the Wait List, Grantee shall document interim services as referrals that provides applicable testing, counseling, and treatment for Human Immunodeficiency Virus (HIV), tuberculosis (TB) and sexually transmitted infections (STIs).

  • Downtime There may be downtime during the Migration. The duration of the downtime will depend on the amount of data that Agency is migrating. Axon will work with Agency to minimize any downtime. Any VIEVU mobile application will need to be disabled upon Migration.

  • SERVICE DELIVERABLES You will receive service on the Covered Product as described below: Carry-In: Unless otherwise provided in this Agreement, the Covered Product must be shipped or delivered and retrieved by You at Our authorized service center during normal business hours. In-Home/On-Site: Service will be performed in Your home or on-site as indicated on the Declarations Page of this Agreement, or on Your sales receipt or invoice provided You have fulfilled the following requirements: (1) provide Our authorized technician with accessibility to the Covered Product; (2) provide a non-threatening and safe environment for Our authorized technician; and (3) an adult over the age of 18 must be present for the period of time Our authorized technician is scheduled to provide service and while Our authorized technician is on Your property servicing the Covered Product. In-Home Service will be provided by Our authorized service provider during regular business hours, local time, Monday through Friday, except holidays. Our authorized service center may opt to remove the Covered Product to perform service in-shop. The Covered Product will be returned upon completion. Additional time and mileage charges for in-home repairs outside of twenty-five (25) contiguous land miles or the normal service radius of Our authorized service center are not covered by this Agreement, and are Your responsibility.

  • Service Specification The Parties have agreed upon the scope and specification of the Services provided under this Service Agreement in the Service Specification.

  • Service Description 2.1 General

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Interconnection Service Interconnection Service allows the Interconnection Customer to connect the Large Generating Facility to the Participating TO’s Transmission System and be eligible to deliver the Large Generating Facility’s output using the available capacity of the CAISO Controlled Grid. To the extent the Interconnection Customer wants to receive Interconnection Service, the Participating TO shall construct facilities identified in Appendices A and C that the Participating TO is responsible to construct.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Connectivity User is solely responsible for providing and maintaining all necessary electronic communications with Exchange, including, wiring, computer hardware, software, communication line access, and networking devices.

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