SUPPORT AND RESPONSE TIME Sample Clauses

SUPPORT AND RESPONSE TIME. (i) Licensor shall provide telephone support solely for the reporting and correction of suspected Errors ("Support") Monday through Friday, 9:30 a.m. to 5:30 p.m., Mountain Standard Time, except Licensee holidays ("Maintenance Period"). Licensor will also have personnel on call outside of the Maintenance Period during which time Licensee may request Maintenance Services. Maintenance Services, both in and outside of the Maintenance Period, shall be provided as set forth below. (ii) Licensor shall provide to Licensee, and keep current, a list of persons and telephone numbers ("Calling List") for Licensee to contact for Support. Such Calling List shall include: (1) the first person to contact for the answer or assistance desired, and (2) the persons in successively more responsible or qualified positions to provide the answer or assistance desired. (iii) If Licensee desires Maintenance Services, Licensee shall contact Licensor's telephone Support service in accordance with the Calling List. Licensor shall make best efforts to respond to Licensee's initial telephone call with off-site telephone consultation, assistance and advice relating to Support of the Software within thirty (30) minutes of Licensee's first call for Maintenance Services or, as to requests for assistance not involving suspected Class 1 or 2 Errors made outside of the Maintenance Period, within thirty (30) minutes after the start of the next day occurring during the Maintenance Period and, in any event, Licensor shall respond within two hours of such allowed response times. If Licensor fails to so respond; or if Licensee is unable, after three or more calls within a fifteen (15) minute period, to reach Licensor's telephone Support service; or if the designated person from the Calling List is not available when Licensee makes contact with Licensor to obtain consultation and assistance, then Licensee shall attempt to contact the next more responsible or qualified person on the Calling List until contact is made and a designated person responds to the call. (iv) After Licensee reports a suspected Class 1 or 2 Error, Licensor shall provide a correction or workaround as soon as possible. Licensee shall consult with Licensor to convey the severity of the Error. If Licensor has not diagnosed and corrected a Class 1 or Class 2 Error on the same day as Licensee's initial telephone call, Licensee shall submit to Licensor a listing of output and such other data as Licensor may request and is reasonably...
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SUPPORT AND RESPONSE TIME. Licensor shall provide Support during the Support Hours. Licensor will also have personnel on call outside of the Support Hours from whom Lilly may request Maintenance Services. Maintenance Services, both in and outside of the Support Hours, shall be provided as set forth below.
Sample 1Sample 2
SUPPORT AND RESPONSE TIME. Upon receipt of a support request, Workato will investigate the issue and provide Company with a response to each incident in accordance with the applicable Workato Support service plan as set forth in the table below. Support Plan & Hours Response Times Support Plan Support Hours Severity 1 Severity 2 Severity 3 Severity 4 Standard 8:00 am to 5:00 pm during Business Hours** (Mon-Fri) 4 Business Hours 8 Business Hours 4 Business Days 7 Business Days Premier and Premium 6:00 am to 6:00 pm during Business Hours** (Mon-Fri) 2 Business Hours 4 Business Hours 3 Business Days 5 Business Days Enterprise 24 X 7 X 365 1 hour 4 hours 2 Business Days 3 Business Days ** Business Hours/Business Days will be during the Support Hours and exclude any local public holidays and are based on applicable local times (in accordance with Company's address stated in the Agreement) as shown below: • America: Local United States time zone (EST, CST, MT, PST); • Europe, the Middle East and Africa: Central European Time (CET);
Sample 1
SUPPORT AND RESPONSE TIME. The Client may contact ATS during the hours of 8:00 am (EST) to 8:00pm (EST), Monday through Friday, except on federal holidays. ATS shall provide off-site telephone support, in the form of consultations, assistance, and advise on the use and maintenance of the Software, within one business day, Monday through Friday, of Client’s request therefore. In the event that such problem in the software is not corrected within one business day, Monday through Friday, of the initiation of such off-site telephone support, the Client, at the request of ATS, shall send to ATS all requested printouts and or data (“Documentation”). Said Documentation shall be either delivered by Client to the offices of ATS, or shipped by common carrier to said offices, at Client’s expense for transportation. ATS shall propose temporary work-around procedures, if possible, and shall demonstrate to Client good faith and reasonable efforts to restore the Software.
Sample 1

Related to SUPPORT AND RESPONSE TIME

  • Support and Services ISD and HC agree to the following conditions: A. HC agrees to the following for both the mathematics and English language arts courses: i. To share data and provide feedback regarding student success on entry‐level college mathematics and English language arts courses; ii. To train advisors to recognize and honor course(s) on school district transcripts; iii. To ensure that eligible students are counseled directly into college level mathematics, English language arts, and all other courses that require mathematics and English language arts college readiness; B. HC agrees to the following for the college preparatory mathematics courses: i. To provide the Student Learning Outcomes; ii. To provide the syllabi for the courses being offered. iii. To provide regular meetings between the HC faculty and ISD faculty teaching the course. C. HC agrees to the following for the college preparatory English language arts course: i. To provide the Student Learning Outcomes for Integrated Reading/Writing (INRW 0303) course; ii. To provide the syllabi, including types of essays required (i.e., expository, persuasive, and critical analysis). iii. To provide regular meetings between the HC faculty and ISD faculty teaching the course. D. ISD agrees to the following for both the mathematics and English language arts courses: i. To provide highly qualified instructors for the courses being taught; ii. To identify students who are not college ready as stated in HB 5; iii. To provide professional development and resources required to teach the mathematics and English language arts courses; iv. To identify successful completion of the course(s) on the student transcripts as determined by the State of Texas PEIMS number; v. To provide curriculum for the course that is consistent with HC Student Learning Outcomes; vi. To provide assistance with admission, enrollment, and financial aid applications; E. ISD agrees to the following for the college preparatory mathematics course: i. To teach a math course designed to focus on college mathematics (algebraic or non‐algebraic) concepts; ii. Require students to meet college readiness scores on the TSI Assessment; iii. To meet regularly with HC faculty. F. ISD agrees to the following for the college preparatory English language arts course: i. To teach an integrated Reading and Writing course that focuses on critical reading and college‐level writing; ii. Require students to meet college readiness scores on the TSI Assessment; iii. To meet regularly with HC faculty.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Enterprise Information Management Standards Grantee shall conform to HHS standards for data management as described by the policies of the HHS Office of Data, Analytics, and Performance. These include, but are not limited to, standards for documentation and communication of data models, metadata, and other data definition methods that are required by HHS for ongoing data governance, strategic portfolio analysis, interoperability planning, and valuation of HHS System data assets.

  • Customer Support and Closing A. Agent shall provide support to Referred Client in their evaluation and negotiation for the purchase or sale of real estate in addition to the following duties: i. Provide Referred Client with qualified local vendor sources to facilitate the sale; ii. Assist Referred Client throughout the transaction, acting within applicable standards of care at all times; iii. Use professional knowledge and skills to negotiate for Referred Client purchase or sale of property; iv. Agent agrees to at all times fully comply with all laws, statutes, ordinances, rules, regulations, and orders applicable to this Agreement. B. Agent shall provide XXXX.xxx with the contact information for the Title Officer, Xxxxxx Officer and/or Closing Agent within 48 hours of an offer being accepted. Agent shall deliver this information via email to xxxxxxxxxxxx@xxxx.xxx RECIPIENT BROKER: XXXX.XXX: C. Agent shall deliver or coordinate with the Title, Escrow or Closing Agent to deliver to XXXX.xxx a copy of the Closing Statement within 48 hours of Closing. Agent will confirm Closing and coordinate the payment of Referral Fees to XXXX.xxx by the Closing Agent at Closing. Closing updates shall be reported by Agent to XXXX.xxx via email to xxxxxxxxxxxx@xxxx.xxx.

  • Project Management Plan 3.2.1 Developer is responsible for all quality assurance and quality control activities necessary to manage the Work, including the Utility Adjustment Work. Developer shall undertake all aspects of quality assurance and quality control for the Project and Work in accordance with the approved Project Management Plan, Good Industry Practice and applicable Law. 3.2.2 Developer shall develop the Project Management Plan and its component parts, plans and other documentation in accordance with the requirements set forth in Section 1.5.2.5

  • Support and Counselling The Employer and the Union recognize that, where preventative measures have failed to prevent violent incidents, counselling and support must be available to help victims recover from such incidents.

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • Disaster Recovery and Business Continuity The Parties shall comply with the provisions of Schedule 5 (Disaster Recovery and Business Continuity).

  • Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring local loop charges ranging from $1,200 to $2,000 for TDM-based DS-3 Network Services Local Access Services at 2 CLLI codes mutually agreed upon by Customer and Company.

  • Verizon Operations Support Systems Verizon systems for pre- ordering, ordering, provisioning, maintenance and repair, and billing.

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