Client Cancellation. (a) Clause 22 applies where a client cancels a scheduled home care service, within 7 days of the scheduled service, which a full-time or part-time Employee was rostered to provide. For the purposes of Clause 22, a client cancellation includes where a client reschedules a scheduled home care service.
(b) Where a service is cancelled by a client under Clause 22(a), the Employer may either:
(i) direct the Employee to perform other work during those hours in which they were rostered; or
(ii) cancel the rostered shift or the affected part of the shift.
(c) Where clause 22 (b) (i) applies, the Employee will be paid the amount payable had the Employee performed the cancelled service or the amount payable in respect of the work actually performed, whichever is the greater.
(d) Where clause 22.2(b) (ii) applies, the Employer must either:
(i) pay the Employee the amount they would have received had the shift or part of the shift not been cancelled; or
(ii) subject to clause 22.2 (e), provide the Employee with make-up time in accordance with clause 22(f).
(e) The make-up time arrangement can only be used where the Employee was notified of the cancelled shift (or part thereof) at least 12 hours prior to the scheduled commencement of the cancelled service. If less than 12 hours’ notice is provided, clause 22 (d) (i) applies.
(f) Where the Employer elects to provide make-up time:
(i) the Employer must provide the Employee with 7 days’ notice of the make- up time (or a lesser period by agreement with the Employee); and,
(ii) the make-up time must be worked within 6 weeks of the date of the cancelled service;
(iii) the Employer must consult with the Employee in accordance with clause 40 Consultation Regarding Major Workplace Change about changes to rosters or hours of work regarding when the make-up time is to be worked;
(iv) the make-up time can include work with other clients or in other areas of the Employer’s business provided the Employee has the skill and competence to perform the work; and
(v) an Employee who works make-up time will be paid the amount payable had the Employee performed the cancelled service or the amount payable in respect of the work actually performed, whichever is the greater.
Client Cancellation. (a) Where a home care client cancels or changes the scheduled service, a full-time or part-time employee may be directed to perform other work at the same time without loss of pay.
(b) Where the employer cannot provide other work at that time they may direct the employee to work make-up time within the following 3 months.
(c) The employer may not direct the employee to work make-up time if they had not been notified of the cancellation before the employee arrived to perform that work.
(d) The employer may only withhold payment for the cancelled period if:
(i) They provide the employee with notice of this change by 5.00 pm the day before, and
(ii) the employee informs them in writing at the time of the notice that they will not work make-up time within the following 3-month period.
(e) Make-up time may include work with other clients or in other areas of the employer’s business.
(f) The employer may only direct an employee to work make-up time at a time and place that is reasonable.
(g) An employee must not unreasonably refuse to work make-up time.
Client Cancellation. (a) Where a home care client cancels for reasons other than those outlined in sub-clause (b), permanent employees shall be entitled to receive payment for their guaranteed minimum number of hours in that pay period. The employer may direct the employee to make-up time equivalent to the cancelled time, in that or the subsequent fortnightly period. This time may be made up by performing other activities which may include working with other home care clients or otherwise in a residential aged care facility.
(b) Where the employer is unable to meet the guaranteed minimum number of hours of a permanent employee for reasons associated with death, hospitalisation or other like extenuating circumstances, the following procedures shall be followed in the sequence provided:
(i) work shall be re-allocated from casual employees to the permanent employee; or
(ii) hours shall be reallocated from another employee who is working hours additional to their guaranteed minimum number of hours; or
(iii) where the employee agrees, the employee may have access to annual or long service leave; or
(iv) the employee may be stood down by the employer in accordance with s. 524 of the Act.
(c) Notwithstanding the provisions in sub-clauses 16.3(b)(i) to 16.3(b)(iv) inclusive, if after six weeks - or earlier if by mutual agreement - the employer is unable to provide the guaranteed minimum number of hours, the employer may initiate redundancy proceedings in accordance with Clause 32 - Redundancy.
(d) Nothing in this clause shall prohibit the employee and employer reaching agreement as to a period of authorised unpaid leave.
Client Cancellation. (a) Where a home care client cancels for reasons other than those outlined in sub-clause (b), permanent employees shall be entitled to receive payment for their guaranteed minimum number of hours in that pay period. The employer may direct the employee to make-up time equivalent to the cancelled time, in that or the subsequent fortnightly period. This time may be made up working with other home care clients or otherwise in a residential aged care facility.
(b) Where the employer is unable to meet the guaranteed minimum number of hours of a permanent employee for reasons associated with death, hospitalisation or other like extenuating circumstances, the following procedures shall be followed in the sequence provided:
(i) work shall be re-allocated from casual employees to the permanent employee; or
(ii) hours shall be reallocated from another employee who is working hours additional to their guaranteed minimum number of hours; or
(iii) where the employee agrees, the employee may have access to annual or long service leave; or
(iv) the employee may be stood down by the employer in accordance with s. 524 of the Act.
(c) Notwithstanding the provisions in sub-clauses 16.3(b)(i) to 16.3(b)(iv) inclusive, if after six weeks - or earlier if by mutual agreement - the employer is unable to provide the guaranteed minimum number of hours, the employer may initiate redundancy proceedings in accordance with Clause 32 - Redundancy.
(d) Nothing in this clause shall prohibit the employee and employer reaching agreement as to a period of authorised unpaid leave.
Client Cancellation. 3.3.1 If the Client cancels the Assignment within 14 days of entering into this agreement, then the Deposit shall be repaid to the Client in full.
3.3.2 If the Client seeks to cancel this Assignment 14 days after entering this agreement but more than 14 days before the Event then the Deposit shall be forfeited, any expenses incurred as at the date of cancellation must be paid by the Client, and those paid shall also be non-refundable. No further sums will be due from the Client to the MUA.
3.3.3 If the Client cancels this Assignment within 14 days or less of the Event, then the Fees in full plus any expenses incurred as at the date of cancellation (less any monies paid) shall be due to the MUA.
Client Cancellation. Clause 16.4 (a) applies where a client cancels a scheduled home care service, within seven (7) days of the scheduled service, which a full-time or part-time Employee was rostered to provide. For the purposes of clause 16.4 (a) a client cancellation includes where a client reschedules a scheduled home care. St Basil’s Homes will take all reasonable steps to promptly notify the Employee when a home care client requests in-service arrangements. Such reasonable steps will be by way of direct communication as outlined in sub-clause 16.2 (c) such as telephone notification or SMS text message. Where a home care client cancels or changes the scheduled service, a full-time or part-time Employee may be directed to perform other work at the same time without loss of pay or cancel the rostered shift or the affected part of the shift. Where clause 16.4 (b) applies, the Employee will be paid the amount payable had the Employee performed the cancelled service or the amount payable in respect of the work performed, whichever is the greater. Where clause 16.4 (b) applies, the employer must either: pay the Employee the amount they would have received had the shift or part of the shift not been cancelled; or provide the Employee with make-up time in accordance with clause. Make-up time can only be used where the Employee was notified of the cancelled shift (or part thereof) at least twelve (12) hours prior to the scheduled commencement of the cancelled service. If less than twelve (12) hours’ notice is provided, clause 16.4 (c)(i) applies. The Employer may direct the Employee to work make-up time within the following six (6) weeks. The Employer may only withhold payment for the cancelled period if: They provide the Employee with notice of this change by 5.00 pm the day before; and The Employee informs them in writing at the time of the notice that they will not work make-up time within the following three (3) month period. Make-up time may include work with other clients or in other areas of the Employer’s business. The Employer may only direct an Employee to work make-up time at a time and place that is reasonable. An Employee must not unreasonably refuse to work make-up time.
17.1 Overtime is paid in the following circumstances:
a) Where a Full-time Employee: Works in excess of their ordinary hours on any day or shift Works on a rostered day off.
Client Cancellation. (a) Where a home care client cancels or changes the scheduled home care service, a full-time or part-time Home Care Worker Non-Clinical will be provided with notice of a change in roster by 5.00pm the day prior and in such circumstances, no payment will be made to the employee. If a full- time or part- time employee does not receive such notice, the employee will be entitled to receive payment for their minimum specified hours on that day.
(b) The Employer may direct the employee to make-up time equivalent to the cancelled time, in that or the subsequent fortnightly period. This time may be made up working with other clients or in other areas of the Employer’s business provided the employee has the skill and competence to perform the work.
(c) Where a home care client cancels or changes the scheduled home care service to be provided by a full time or part time nurse the affected employee can be re-deployed within either the home care division or can be assigned to the nearest residential aged care facility to be redeployed on any duties within the scope of practice and skillset applicable to a registered nurse. In the event that such redeployment is not possible, the employee will be paid for the rostered time not worked.
Client Cancellation. If for any reason the Client is unable or chooses not to present at a previously scheduled WSR event or conference, they may reschedule at their own discretion, provided that:
i. the event or conference they chose to participate in is held during the term of this agreement; and
ii. they provide WSR with written notice at least three (3) weeks prior to the date of the event.
Client Cancellation. The Client may cancel this Agreement up to [#] days prior to the Wedding. To do so, the Client must send a written cancellation notice via email or certified mail. By doing so, the Client will forfeit any Retainer given. Client agrees to pay the full amount for the Services should they cancel the Agreement within [#] days of the wedding.
Client Cancellation. Notification: Client must provide cancellation notice in writing. • Deposit: Non-refundable deposit compensates for lost opportunities and preparations. • Additional Costs: Client incurs costs for event-specific expenses after cancellation and any fees forfeit as per Article 4.
