Complaint Management. The Operator must establish a system for tracking complaints from customers, the public and the Councils. All complainants must be provided a case number when registering a complaint.
Complaint Management. 9.1 GSK will manage all communications with in the Territory and pass Manufacturing related customer complaints to ALLERGAN for investigation and testing.
9.4 Complaints that indicate an Adverse Drug Experience has occurred shall be communicated and resolved in accordance with the Pharmacovigilance Agreement.
Complaint Management a) Employees who feel that they have a valid reason to lodge a complaint can discuss this with their manager or another representative of the Employer in order to reach an agreement. They can be accompanied by a Union representative, if they so desire, in which case a Human Resources representative may also be present.
b) The Parties must make an effort to resolve the complaint prior to filing a grievance. Unless otherwise agreed, the Parties have five (5) business days from the date the meeting is held, to find a mutually agreeable solution.
c) A grievance filed to the other Party cannot be rejected by the arbitrator for the sole reason that the procedure stipulated in clause 19.
2 a) was not respected.
d) Unless otherwise decided by the Parties, any agreement reached as part of the complaint management process, may not be cited as a precedent. Similarly, any discussions about resolving the complaint as stipulated in clauses 19.2 a) and b) may not be cited in a future grievance procedure.
e) The grievor and the Union xxxxxxx, if applicable, are released from duty with pay for the duration of the meeting. If, at the Employer's request, the meeting is held before or after the usual workday, the grievor and Union xxxxxxx shall be compensated at the overtime rate, if applicable.
Complaint Management. The analysis and management of the CLIENT's complaints are the responsibility of BiOSENCY. The CLIENT grants BiOSENCY the right to assist in the investigation through qualified personnel in all aspects required to eliminate potential risks to the Patients. The CLIENT shall provide, without delay and at the latest within two (2) working days from the receipt of the request, any information requested by BiOSENCY in order to allow the investigation of the claims to be carried out.
Complaint Management. 24.1 The Supplier will maintain an electronic Complaints Register for the purpose of registering any complaint about the provision of Easy Business Support Services by the Supplier.
24.2 The Complaints Register will record, at a minimum, the following details:
a) complainant (name, company, contact details)
b) date complaint received c) complaint channel (e.g. telephone, facsimile, email, web) d) complaint topic (e.g. software, help desk, training, personnel)
Complaint Management. The insurer shall ensure that the customer and consumer representative bodies (hereinafter collectively referred to in this point as “the customer”) may make a complaint, orally or in writing, about the conduct, activity or omission of the insurer, the agent acting on its behalf or the person acting as an additional intermediary on its behalf, in relation to a particular product, as set out below. The insurer’s “Complaints Handling Policy” is available and can be consulted at our Customer Service Office in Budapest, at our Sales Points or on the insurer’s website: xxx.xxxx.xx/xxxxxxxxxx/xxxxxxxxxxxxxxxx.xxxx
a) in person: at any of the insurer’s premises open to its customers Registered office: Xxxxx xx 0, X–0000 Xxxxxxxx, Xxxxxxx Mailing address: Alfa Vienna Insurance Group Biztosító Zrt., Panasz és kiemelt ügykezelési csoport Pf. 22, H–9401 Sopron, Hungary Opening hours: Monday, Tuesday, Wednesday and Friday 8.00–16.00, Thursday 8.00–20.00
Complaint Management. CPS shall maintain a record of any complaints it receives with respect to compliance in the Customer Complaints Log within the CACS System. See the Complaint Management Program Policy and Procedure for more details.
1. If the person taking the complaint (“Complaint Taker”) reasonably believes there may be a fair lending issue, the Complaint Taker will route the complaint to management, or the Corporate Legal Department. Fair lending issues may be identified in complaints about Service Providers and third parties, including dealers, as well as in complaints about CPS.
2. Complaint reporting will identify the number of complaints by category type and the CADI will receive such reporting. The EVP/CLO will analyze the compliance complaint data, along with litigation trends, to identify any trends in the volume, type and frequency of complaints. The Asset Recovery Department will monitor complaints related to the conduct of Vendors, and the Dealer Compliance Department will monitor complaints related to the conduct of Dealers. The applicable department head will use the complaints to help detect and mitigate any risks that relate to FL Law. Management will review the results and findings and discuss with applicable Senior Management and with the EVP/CLO, as necessary, to determine an appropriate response.
Complaint Management. If you have a complaint about our conduct or service, you should raise it in the first instance by contacting our Customer Service team. Complaints shall be investigated promptly and resolved as soon as practicable within a reasonable period of time. We shall acknowledge all complaints within one (1) week of a complaint being made; and shall resolve all complaints within four (4) weeks of the complaint being made, except in extraordinary circumstances in which case we will provide you an update on the status of the complaint, and explain the extraordinary circumstances delaying its resolution, within four (4) weeks of the complaint being made and resolve the complaint no later than eight (8) weeks from when the complaint was made. For more information on our complaint management process, please refer to the Complaint Handling Procedures on our website. Alternatively, you may also request a copy of the Complaint Handling Procedures from our Customer Service team.
Complaint Management. 12.1 To the extent not prohibited by law or regulation, each Party shall provide the other Party with notice and copies of any written complaint regarding the Program from (i) a Regulatory Authority and (ii) any other Person (except for a Borrower or Applicant which shall be dealt with pursuant to Section 12.2) threatening material litigation (each an “Executive Complaint”) within three (3) Banking Days of receipt of such Executive Complaint. The Parties shall meet to determine an appropriate response to such Executive Complaint. Bank shall approve the final response for such Executive Complaints; Affirm shall not respond to a Regulatory Authority or other Executive Complaint under this Section 12.1 without Bank’s written approval of such proposed response, except to the extent required by Applicable Law or as mandated by such Regulatory Authority or Executive Complaint. Furthermore, when resolved, each Party shall provide the other Party with a summary of the resolution of the Executive Complaint to the extent permitted by Applicable Law.
12.2 Any complaint from a Borrower, Applicant or other Person regarding the Program that is not an Executive Complaint is hereafter referred to as an “Operational Complaint”. Bank shall report all Operational Complaints it receives directly pertaining to the Program to Affirm, as soon as practical, but in no event later than two (2) Banking Days after receipt.
12.3 Each Party shall catalog and maintain copies of all (i) Criticism, (ii) Executive Complaints, (iii) Operational Complaints, and (iv) responses thereto, it receives regarding the Program or its participation in the Program for the period required by Applicable Law or such longer period as agreed by the Parties. For purposes of this Agreement, Criticism, Executive Complaints and Operational Complaints are collectively referred to as “Complaints”. Each Party shall also maintain copies of all reports of Complaints given to the other Party hereunder.
12.4 Subject to all Applicable Law, including those addressing issues of consumer privacy, Affirm shall report on a monthly basis to Bank all written Complaints, including those Complaints previously reported to Bank under other provisions of this Agreement. Such report shall include the complainant’s name and account number, a brief summary of the Complaint, and, when resolved, a brief summary of the resolution for each Complaint.
Complaint Management. If Contractor or HFC receive any complaints concerning the conduct, demeanor or appearance of any of Contractor’s personnel, then Contractor shall promptly investigate and, to the extent commercially reasonable, take remedial action or otherwise correct the condition which gave rise to the complaint. Contractor shall report its findings, remedial actions and corrective measures to HFC in writing.
