Complaint Management. The Operator must establish a system for tracking complaints from customers, the public and the Councils. All complainants must be provided a case number when registering a complaint.
Complaint Management a) Employees who feel that they have a valid reason to lodge a complaint can discuss this with their manager or another representative of the Employer in order to reach an agreement. They can be accompanied by a Union representative, if they so desire, in which case a Human Resources representative may also be present.
b) The Parties must make an effort to resolve the complaint prior to filing a grievance. Unless otherwise agreed, the Parties have five (5) business days from the date the meeting is held, to find a mutually agreeable solution.
c) A grievance filed to the other Party cannot be rejected by the arbitrator for the sole reason that the procedure stipulated in clause 19.
2 a) was not respected.
d) Unless otherwise decided by the Parties, any agreement reached as part of the complaint management process, may not be cited as a precedent. Similarly, any discussions about resolving the complaint as stipulated in clauses 19.2 a) and b) may not be cited in a future grievance procedure.
e) The grievor and the Union xxxxxxx, if applicable, are released from duty with pay for the duration of the meeting. If, at the Employer's request, the meeting is held before or after the usual workday, the grievor and Union xxxxxxx shall be compensated at the overtime rate, if applicable.
Complaint Management. 9.1 GSK will manage all communications with in the Territory and pass Manufacturing related customer complaints to ALLERGAN for investigation and testing.
9.4 Complaints that indicate an Adverse Drug Experience has occurred shall be communicated and resolved in accordance with the Pharmacovigilance Agreement.
Complaint Management. 24.1 The Supplier will maintain an electronic Complaints Register for the purpose of registering any complaint about the provision of Easy Business Support Services by the Supplier.
24.2 The Complaints Register will record, at a minimum, the following details:
a) complainant (name, company, contact details)
b) date complaint received c) complaint channel (e.g. telephone, facsimile, email, web) d) complaint topic (e.g. software, help desk, training, personnel)
Complaint Management. The analysis and management of the CLIENT's complaints are the responsibility of BiOSENCY. The CLIENT grants BiOSENCY the right to assist in the investigation through qualified personnel in all aspects required to eliminate potential risks to the Patients. The CLIENT shall provide, without delay and at the latest within two (2) working days from the receipt of the request, any information requested by BiOSENCY in order to allow the investigation of the claims to be carried out.
Complaint Management. The insurer shall ensure that the customer and consumer representative bodies (hereinafter collectively referred to in this point as “the customer”) may make a complaint, orally or in writing, about the conduct, activity or omission of the insurer, the agent acting on its behalf or the person acting as an additional intermediary on its behalf, in relation to a particular product, as set out below. The insurer’s “Complaints Handling Policy” is available and can be consulted at our Customer Service Office in Budapest, at our Sales Points or on the insurer’s website: xxx.xxx.xx/xxxxxxxxxx/xxxxxxxxxxxxxxxx.xxxx
a) in person: at any of the insurer’s premises open to its customers Registered office: Xxxxx xx 0, X–0000 Xxxxxxxx, Xxxxxxx Mailing address: Alfa Vienna Insurance Group Biztosító Zrt., Panasz és kiemelt ügykezelési csoport Pf. 22, H–9401 Sopron, Hungary Opening hours: Monday, Tuesday, Wednesday and Friday 8.00–16.00, Thursday 8.00–20.00
Complaint Management. Any clarification requests or complaints must be put in writing and sent directly to the Insurance Company or through the Intermediary assisting the Insurance Company. Furthermore, the Insurance Company has an organic unit which is responsible for complaint management and to which you may address any questions related to this Contract. In case of a dispute with the Insurance Company, the Policyholder and/or the Insured/Insured Person may also file a complaint through the respective website at xxx.xxxxxxxxxxxxx.xx, in the complaints book, resort to the Customers’ Ombudsman under the terms set forth in the regulations, as well as request the intervention of the Autoridade de Supervisão de Seguros e Fundos de Pensões (xxx.xxx.xxx.xx), notwithstanding the possibility of resorting to arbitration or to courts, according to the legal provisions in force. Mod. CG | VTCC3 Generali Seguros, S.A. Headquarters Av. da Liberdade, 242 E xxxxxxxx@xxxxxxxxxxxxx.xx Pág. 5/5 outubro 2020 Share capital 182 000 000 € (paid 84 000 000 €) 1250-149 Lisboa W xxxxxxxxxxxxx.xx VTCC3 If underwritten by the Policyholder and expressly provided for in the Schedule of the Policy, the following Special Conditions shall apply to this insurance Contract.
Complaint Management. The service provider shall provide the client the opportunity to lodge complaints regarding its conduct, activities or omissions in verbal (in person or by telephone) or written form (in a written document submitted in person or by another party, by mail, telefax or e-mail).
Complaint Management. 8.1 In their mutual interest, the Parties aim to process any defect notifications without delay. The processing of defect notifications shall include systematic root cause analysis by the Contractor. GROHE expects the 8D report methodology to be used with a view to permanent defect correction and prevention. The action taken shall be subjected to renewed FMEA.
8.2 The Contractor must complete the first four steps of the 8D report and report these to GROHE within five working days, presenting a full, conclusive 8D report on every complaint within ten working days. GROHE shall be entitled to demand earlier submission if circumstances so require in any individual instance. If the Contractor does not submit within 28 days the technical xxxxxx to GROHE the complaint is accepted and valid as fault caused by the Contractor.
8.3 In the event of any defect, GROHE shall be entitled, without restriction, to the statutory warranty rights and the contractual rights under guarantee in accordance with section 9. If there is a risk of production stoppages at GROHE or supply shortfalls to customers due to the delivery of off-specification products, the Contractor must take immediate and appropriate corrective action in consultation with GROHE at its own expense. Within 24 hours of receiving a defect notification, the Contractor shall notify GROHE whether timely cure can be effected and, if so, what immediate corrective action is proposed. Should the Contractor fail to respond, GROHE shall be entitled to initiate appropriate and necessary action at the Contractor’s expense.
8.4 The Contractor undertakes to ascertain whether further defective products or products suspected of being defective have already been supplied or are in transit to GROHE and shall notify GROHE thereof without delay.
8.5 The Contractor shall meet all expenses required for the purpose of effecting cure, including but not limited to transportation costs and charges, labour and material costs as well as any costs of removal and installation. In addition, the Contractor shall, provided that the respective requirements under statutory law are met, compensate GROHE for all loss or damage caused by defects. The costs to be reimbursed shall also include external costs of analysis necessary to establish the cause or causes of defects (external laboratory, university, radiological examinations, spectral analyses, etc.). GROHE shall be entitled to charge the following lump sum amounts by way of compensation for i...
Complaint Management. The Interpreter shall make the necessary and immediate adjustments in case of a quality complaint by the End User (Client) on the spot, or if the Interpreter finds the complaints ungrounded they shall inform the End User of the professional reasons for the applied linguistic solutions. The Interpreter shall inform the Language Service Provider of the quality complaint in the shortest possible time. Quality complaints received subsequently from the End User (Client) shall be firstly examined by the Language Service Provider in all cases. This inquiry shall establish the following: – the type of mistake/problem reported, – the character of the Interpreter (appearance, behaviour, late arrival, etc.), – the quality of the interpreting (volatile performance, terminology related or linguistic and stylistic problems, etc.), – the source of the mistake/problem and the related area of responsibility (e.g. in the case of an absence of preparatory materials the Interpreter is less responsible for poor terminology usage). If the source or target language is not known by the internal quality assurance experts of the Language Service Provider, the Interpreter or a third-party language expert may be involved in the examination of the above. The Language Service Provider shall send the detailed report of the first inquiry into the quality complaint to the Interpreter, requesting their feedback and opinion on the disputed points. The Interpreter shall form their opinion about the quality complaint on professional grounds and send it in writing to the Language Service Provider if possible within 3 working days. Based on the reply, the Language Service Provider shall decide on the measures to be taken. If it can be proven that the quality failure originated from the Interpreter’s error and consequently the Language Service Provider suffers financial/moral damages then the Language Service Provider is entitled to draw the necessary conclusions and may even apply financial sanctions against the given Interpreter if the master agreement/individual agreement between the two parties includes relevant provisions. In disputed cases, whether the compliant is justified, shall be established in a way fair to both Parties, with the involvement of an independent third party; an Interpreter working in the same language pair and specialisation, and/or professional organisations.
