Remote Technical Support. Customer understands this is a remote technical support service.
Remote Technical Support. 1. The BSO will provide advice, guidance and initial technical support to you, where required, for the purpose of facilitating and/or maintaining connection to the BSO Secure Web Portal in order that you can use of the relevant systems available through the BSO Secure Web Portal. Where it is necessary to resolve a technical problem relating to connection to the BSO Secure Web Portal via remote assistance, BSO will use Bomgar software (xxxxx://xxx.xxxxxx.xxx/) to remotely connect to your machine. The ability of BSO to remotely access your computer significantly enhances our ability to resolve your technical problem quickly.
2. By accepting a request from BSO to give remote assistance to you using Bomgar you consent to be bound by the terms and conditions of use of Bomgar as detailed in paragraph 3 below and to be bound by the terms of the BSO liability disclaimer contained in paragraph 4 below.
3. In order for the remote assistance to be provided you, or your authorised representative, you must agree to the terms of use of the Bomgar software by clicking the relevant options as prompted on the screen.
4. In accepting remote assistance from BSO you understand and accept that :-
(a) You will be providing the BSO representative with access to and control of your computer for the duration of the remote assistance session. In doing so you authorise the BSO representative to make any necessary changes to facilitate connecting to the BSO Secure Web Portal and/or HSC systems and you accept responsibility for any such changes made to the desktop content or system settings;
(b) You will be providing the BSO representative with access to files that reside on your computer. BSO does not assume and is not responsible for any liability for the viewing of any desktop or file content, including but not limited to the loss of any data, and data security remains your sole responsibility. As such BSO recommend that prior to commencement of the remote assistance session you close all documents and applications that contain confidential information or that are not relevant to the technical problem being resolved and that you ensure that all data stored on your computer, network or system is appropriately backed up and that you remain at your desktop and observe the entirety of the remote session;
(c) BSO does not accept any liability for any installed programs on your computer, including any computer protection (firewall or virus scanner) and therefore it is your responsibility...
Remote Technical Support. The SP will make available qualified technical representatives, during Regular Business Hours to assist the Customer with remote technical support.
Remote Technical Support. Customer understands this is a remote technical support service, and that any requests for on-site assistance will need to be requested at Time and Materials rates and will be based on availability.
Remote Technical Support. Support is available to resolve any issues regarding your current setup during our normal support hours of 8:00 AM to 6:00 PM Eastern Time, which may from time to time be amended and with allowance for nationally recognized holidays or
Remote Technical Support. Provide remote technical support through telephone assistance, web and e-mail support.
Remote Technical Support. Spirit DSP shall provide Remote Technical Support via phone/email for production environments and use reasonable commercial efforts to resolve issues that may arise by providing updates or workarounds.
Remote Technical Support. Motorola Solutions’ Remote Technical Support service provides telephone consultation for technical issues that require a high level of ASTRO 25 network knowledge and troubleshooting capabilities. Remote Technical Support is delivered through the Motorola Solutions Centralized Managed Support Operations (“CMSO”) organization by a staff of technical support specialists skilled in diagnosis and swift resolution of infrastructure performance and operational issues. Motorola Solutions applies leading industry standards in recording, monitoring, escalating, and reporting for technical support calls from its contracted customers to provide the support needed to maintain mission-critical systems.
Remote Technical Support. Maintenance Contracts provide for remote technical support between the hours of 8:00 a.m. to 5:00 p.m. (CST) Monday through Friday, excluding holidays. Outside of normal business hours, technical support will be performed only in Sorna’s sole discretion, with Xxxxx’s advance approval, and Customer will be billed at Sorna’s after-hours rate (Tech Support, after hours). Customer agrees to provide Sorna with all reasonable assistance and remote access to Customer’s system to provide maintenance services.
Remote Technical Support. Remote technical support is provided for three (3) days after engagement completion. After that time, support should go through the standard support channels. After that time, support should go through the standard support channels.
