Remote Technical Support. Customer understands this is a remote technical support service.
Remote Technical Support. 1. The BSO will provide advice, guidance and initial technical support to you, where required, for the purpose of facilitating and/or maintaining connection to the BSO Secure Web Portal in order that you can use of the relevant systems available through the BSO Secure Web Portal. Where it is necessary to resolve a technical problem relating to connection to the BSO Secure Web Portal via remote assistance, BSO will use Bomgar software (xxxxx://xxx.xxxxxx.xxx/) to remotely connect to your machine. The ability of BSO to remotely access your computer significantly enhances our ability to resolve your technical problem quickly.
Remote Technical Support. The SP will make available qualified technical representatives, during Regular Business Hours to assist the Customer with remote technical support.
Remote Technical Support. Customer understands this is a remote technical support service, and that any requests for on-site assistance will need to be requested at T&M rates and will be based on availability.
Remote Technical Support. Maintenance Contracts provide for remote technical support between the hours of 8:00 a.m. to 5:00 p.m. (CST) Monday through Friday, excluding holidays. Outside of normal business hours, technical support will be performed only in Sorna’s sole discretion, with Xxxxx’s advance approval, and Customer will be billed at Sorna’s after-hours rate (Tech Support, after hours). Customer agrees to provide Sorna with all reasonable assistance and remote access to Customer’s system to provide maintenance services.
Remote Technical Support. 1 – In order for the BSO eBusiness team to support connectivity issues they may require remote access into the Contractors PC. In order to facilitate this they avail of the Bomgar software which provides an industry standard secure encrypted connection. This will only be used with the permission of the Contractor, is fully auditable and can be terminated at any time by the Contractor. In instances where BSO detect an application requires updating the Contractor will be advised and BSO will only act upon instruction. They will never auto update any application on a contractors PC. 3 (d & e) – Any remote assistance from BSO will only be provided by staff who have been fully trained and reached the required competency level to offer safe and efficient remote support services. Staff are fully accountable, comply with internal Governance standards and are bound by BSO confidentiality agreement as part of their employment terms & conditions.
Remote Technical Support. Motorola Solutions’ Remote Technical Support service provides telephone consultation for technical issues that require a high level of ASTRO 25 network knowledge and troubleshooting capabilities. Remote Technical Support is delivered through the Motorola Solutions Centralized Managed Support Operations (“CMSO”) organization by a staff of technical support specialists skilled in diagnosis and swift resolution of infrastructure performance and operational issues. Motorola Solutions applies leading industry standards in recording, monitoring, escalating, and reporting for technical support calls from its contracted customers to provide the support needed to maintain mission-critical systems.
Remote Technical Support. Provide remote technical support through telephone assistance, web and e-mail support.
Remote Technical Support. Remote technical support is provided for three (3) days after engagement completion. After that time, support should go through the standard support channels. DELIVERABLES: After that time, support should go through the standard support channels.
Remote Technical Support. Spirit DSP shall provide Remote Technical Support via phone/email for production environments and use reasonable commercial efforts to resolve issues that may arise by providing updates or workarounds.
