Return for Repair. There are three types of Return for Repair service: Mail-In Service, Carry-In Service or Collect and Return Service. Return for Repair service options vary according to the type of service purchased and the Customer’s geographical location. Return for Repair – Mail-in Service is initiated by calling Dell technical support as outlined above. During the telephone-based troubleshooting process, the Dell Analyst will determine if the issue requires that the Supported Product be sent to a Dell-designated repair center to support a Qualified Repair. Should it be necessary to send the Supported Product to the repair center, the Dell Analyst will clearly explain the procedures to follow and the next steps for the Customer to take. Typical cycle time, including shipping to and from the repair center, is 10 business days from date of shipment. General Mail-in Service Procedures: • Shipping procedure: During the telephone-based trouble shooting process, the Dell Analyst will provide instructions on how to return the product to the Dell-designated repair center. The Supported Product must be shipped to the address given to the Customer by the Technician. • Clearly display the Return Authorization Number on the outside of the shipping box. The Return Authorization Number will be provided by the Dell Analyst. • To expedite repair or replacement, enclose a brief description of the issue in writing. • Package the product being returned in its original packaging. If the original packaging is not available, the Dell Analyst may assist by providing packaging; however a fee may apply for this service. • Shipping precautions: The Customer should not send manuals, confidential, proprietary or personal information or removable media such as floppy disks, DVDs, PC Cards, etc. Dell is not responsible for lost or corrupted data, damaged or lost media or the Customer’s confidential, proprietary or personal information.
Return for Repair. 6.1 This clause applies only to those item(s) identified in Schedule 2 as being an item for Customer Return or Repair Service.
6.2 The Customer, at his own expense and risk, will be responsible for returning the Equipment requiring repair to the Virgin Media Business repair centre specified in Schedule 1 hereto or such other location as may be advised to the Customer by Virgin Media Business together with a description of the fault and/ or its symptoms. Virgin Media Business will bear the cost of returning the item to the Customer on completion of repair.
6.3 The Customer will use all reasonable care when dismantling or reassembling the Equipment by following Return for Repair instructions given by Virgin Media Business and having due regard for safety procedures and the Customer will indemnify Virgin Media Business against any claims in respect of any damage or death or injury or any other event arising out of or in connection with any failure by the Customer to use such reasonable care.
Return for Repair. If Equipment Maintenance Service is designated as depot service or Return for Repair, Equipment Maintenance Service will be performed at Fujitsu’s designated depot. In such case, Customer will, at its expense, deliver Equipment to Fujitsu’s depot, properly packed and with an explanation of the need for
Return for Repair. 6.1 This clause applies only to those item(s) identified in Schedule 2 as being an item for Customer Return or Repair Service.
6.2 The Customer, at his own expense and risk, will be responsible for returning the Equipment requiring repair to the ntl repair centre specified in Schedule 1 hereto or such other location as may be advised to the Customer by ntl together with a description of the fault and/or its symptoms. ntl will bear the cost of returning the item to the Customer on completion of repair.
6.3 The Customer will use all reasonable care when dismantling or reassembling the Equipment by following Return for Repair instructions given by ntl and having due regard for safety procedures and the Customer will indemnify ntl against any claims in respect of any damage or death or injury or any other event arising out of or in connection with any failure by the Customer to use such reasonable care.
Return for Repair. This procedure is for all instruments, accessories or spare parts that cannot be repaired by the sales subsidiary (for PCBs see below). A Return Authorisation form, included in page 16, must be completed and faxed to Wxxxxx Xxxxxx at Biochrom Ltd, together with the service report form and a clear and precise description of the fault and what action has been taken to try and effect repair. A service/Repair Order number (S/RO) will be faxed/E-mailed to you. Ensure the goods being returned are securely packaged and the RO number appears on the outside of the package and on all accompanying paperwork. If goods being returned for repair are still under warranty, please provide information on date of purchase and serial number, if applicable. ACCESSORIES OR INSTRUMENTS WITH A LIST PRICE OF LESS THAN *** WILL NOT BE ACCEPTED FOR REPAIR SPARE PARTS WITH A LIST PRICE OF LESS THAN *** WILL NOT BE ACCEPTED FOR REPAIR RE-WORK FEES FOR 2001 *** PER HOUR All other return procedures as detailed below require a Return Authorisation form to be completed but this should be directed to Central Distribution, Uppsala who will handle the request: Warranty Claim - Missing parts Warranty Claim - Malfunctioning instrument or accessory Warranty Claim - Malfunctioning spare parts Return for Repurchase Goods damaged in transit Biochrom PCBs are available through the Uppsala PCB Exchange Scheme. Please return all faulty PCBs to Uppsala and order a replacement board at the same time. You will be credited in the usual way.
Return for Repair. 1. Following final confirmation from the Boxlight Customer Care team that the product has been diagnosed as defective, the Boxlight Group Limited may advise the customer to arrange for the defective product to be de-installed, appropriately packaged and returned at the customer’s own expense to the Boxlight Group Limited in the UK who will confirm details of the Service Provider for repair or replacement.
2. Delivery and Tracking of the defective product to the Boxlight Group Limited or the Service Provider is the customer’s responsibility and it is suggested that a suitable shipper with tracking services be utilised.
3. Following receipt, inspection and approval by the Boxlight Group Limited or the Service Provider, the product will either be repaired or replaced at the discretion of Boxlight Group Limited and such product will be resent back to the customer at Boxlight Group Limited ’s expense. De-installation and re-installation of the repaired or replaced part or product will be at the customer’s own expense.
4. Products provided under warranty as a first-time replacement will receive the benefit of the balance of the warranty term available for the product which they have replaced commencing from the date of shipment of the replacement product from Boxlight Group Limited, Warranty Logistics:
1. The customer is responsible for ensuring that all replacement products are without visible physical damage at the point of delivery. Any reports of damage must be reported to Boxlight Group Limited or the Boxlight Trusted Partner within seven days of delivery.
2. Product delivery can be arranged to a specific location at the site. Specific delivery information must be made known at the time the warranty service ticket is logged.
3. Product collection can be made from a specific location at the site. Specific collection information must be made known at the time the warranty service ticket is logged.
Return for Repair. You must ship the under-warranty product to Wavecrest Computing within 5 days of the date that Wavecrest Computing issues the RMA number. Return the under- warranty hardware unit in its original or equivalent packaging. Except as noted below, Customer is responsible for shipping and handling costs both ways.
Return for Repair. There are three types of Return for Repair service: Mail-In Service, Carry-In Service or Collect and Return Service. Return for Repair service options vary according to the type of service purchased and the Customer’s geographical location. Return for Repair - Carry-In Service is a “drop-off” service initiated by calling Dell technical support as outlined above. During the telephone-based troubleshooting process, the Dell Analyst will diagnose whether a hardware fault is the issue: If so, then the Customer will be asked to deliver the Supported Product to a Dell-designated repair center or shipping location (at the Customer’s cost). Standard service hours are local business hours, available 5 days per week, excluding local national holidays. Qualified Repairs will be performed in accordance to the response time identified on Customer’s order acknowledgement, invoice or receipt. Once the Supported Product has been repaired, the Customer will be contacted and asked to make arrangements to retrieve it. Repair service level agreements may vary by country and city.
Return for Repair. The Collect and Return Service is initiated by calling Dell technical support as outlined above. If a hardware fault in the Supported Product is diagnosed and cannot be resolved through telephone- based troubleshooting with the Dell Analyst, a Dell representative will collect your Supported Product and take it to a Dell-designated repair center. This service method includes labor and the repair or replacement of parts in the main system unit, including monitor, keyboard and mouse, if not ordered separately. Qualified Repairs will be performed in accordance to the response time identified on Customer’s order acknowledgement, invoice or receipt. Once the Supported Product has been repaired, it will be returned to the Customer. Repair service level agreements may vary by country and city.
Return for Repair. 1. Once a product has been diagnosed as defective by Promethean Technical Customer Support, Promethean may advise the customer to arrange for the defective product to be de-installed, and appropriately packaged for transit at the customer’s own expense to Promethean for repair or replacement. Promethean will advise the customer where the defective product needs to be returned.
2. Delivery and tracking of the defective product to Promethean is the customer’s responsibility and it is suggested that a suitable shipper with tracking services be utilised.
3. Following receipt, inspection and approval by Promethean, the product will either be repaired or replaced at the discretion of Promethean and such product will be sent to the customer at Promethean’s expense. De-installation of the defective product and re-installation of the repaired or replaced product will be at the customer’s own expense.
4. Products provided under warranty as a first time replacement will receive the benefit of the balance of the warranty term available for the product which they have replaced, commencing from the date of shipment of the replacement product from Promethean, except in the case of replacement lamps which will have a warranty period of 90 days from the date of shipment.
