Formal Complaint Procedures Clause Samples
The Formal Complaint Procedures clause establishes a structured process for individuals to raise and resolve grievances within an organization or under a contract. Typically, it outlines the steps required to submit a complaint, such as providing written notice, designating the appropriate recipient, and specifying timelines for response and resolution. By providing a clear and consistent method for addressing complaints, this clause helps ensure that issues are handled fairly and efficiently, reducing misunderstandings and potential disputes.
Formal Complaint Procedures. 1. If the complaint cannot be resolved informally, the employee must present the complaint, preferably in writing in brief narrative form, to the Research Foundation's Director of Human Resources. This should take place as promptly as possible after the action on which the complaint is based. The complaint should include a description of the incident, the names of possible witnesses and the nature and description of possible evidence.
2. The complaint will be shared with the respondent who will be allowed to view the complaint, if it is in writing, or will have the complaint fully explained to them by the person conducting the investigation.
3. Once the Director of Human Resources is made aware of the complaint, the Director or his or her designee will conduct a thorough investigation of the allegations made. In the event the complaint also involves an employee of the City University of New York, the Foundation's Director of Human Resources shall forward a copy of the complaint to the designated representative of the University and will work with the University's staff to resolve the complaint. The complaint will be kept confidential to the maximum extent possible. The investigation will be concluded within 60 business days of the written complaint except when circumstances warrant an extension of the investigation period. Should the President of the Research Foundation deem it necessary, s/he can take whatever action is appropriate to protect the Foundation and its employees.
4. Upon completion of the investigation, the Director of Human Resources shall issue a written decision regarding the complaint. The complainant and the respondent will receive a copy of the decision. If the investigation determines that the claim has merit, remedial steps, consistent with the level of harmful conduct, up to and including immediate dismissal, will be taken to address the conduct and/or prevent its future occurrence. Copies of the decision shall be forwarded to the President of the Research Foundation.
5. Within 10 working days of the receipt of the decision, the complainant, the respondent, the Principal Investigator or the Project Director may request a review of the decision by the Foundation's President. The request for review must be in writing.
6. The President shall determine whether there is a basis for review and shall also determine the necessity of meeting with all concerned parties either jointly or separately to resolve the issue or issues. Thereafter, th...
Formal Complaint Procedures. 10.4.1 If a complaint has not been satisfactorily resolved by informal procedures, the complainant shall file a detailed written complaint containing all pertinent facts with the Superintendent/designee.
10.4.2 Within five (5) business days of receiving the complaint, the Superintendent/designee will forward the complaint to the immediate supervisor or principal who shall notify the Member of the Bargaining Unit, in writing, of the complaint within five (5) business days.
10.4.3 The Member of the Bargaining Unit shall have ten (10) business days to make a written response regarding the complaint.
10.4.4 The immediate supervisor or principal shall present all concerned parties with a written answer to the complaint within ten (10) business days.
10.4.5 If the complaint has not been satisfactorily resolved in Article 10.4.4, the complainant may file the written complaint with the Superintendent/designee after receiving the written response in Article 10.
Formal Complaint Procedures. 23.2.1 If the principal/supervisor’s investigation indicates a cause for further action, the principal, supervisor, or Superintendent shall notify the Unit Member and association concurrently of the District’s intention to proceed with such action, and the Unit Member’s right of appeal. The notice shall include the alleged reasons for the proposed action against the Unit Member as well as the specific details of the proposed action. In any such action the district agrees to follow progressive discipline in accordance with the provisions of Article 16 –
Formal Complaint Procedures. 15.5.1.2.1 The principal receiving the complaint shall meet with the person filing the complaint in an effect to resolve the matter.
15.5.1.2.2 Should this investigation indicate cause for further action, the person receiving the complaint shall take such further action as is necessary. When appropriate, the principal receiving this complaint shall meet with the teacher against whom the complaint is brought and/or hold a meeting with the person who complained and the teacher complained against.
15.5.1.2.3 If the investigation does not indicate cause for further action, the matter shall be dropped. A unit member may request information on any matter of complaint.
Formal Complaint Procedures. 17.3.1 Extensions of the time limits or the repetition of a given step of the formalized complaint procedure may be made by mutual agreement between the complainant and the unit member.
17.3.2 The complainant will be requested to use the standardized formal complaint form to submit his/her complaint. The complainant will be requested to list possible resolutions to the complaint in the space provided on the form. The form will have a place where the employee and the complainant can sign-off that the complaint has been satisfactorily resolved.
17.3.3 The original copy of the complaint, the immediate supervisors written response, and the employees written response (if any) will be placed in the employee’s personnel file.
17.3.4 If the complainant, the employee, and the immediate supervisor sign-off that the complaint has been resolved, the complaint documents will be sealed, but will remain in the personnel file for two years from the date of the sign off.
17.3.5 If the concern is not resolved to the satisfaction of the individual bringing the concern at the informal levels, the individual may submit a formal written complaint to the unit member and principal or his/her designee with suggestions for possible resolution. Such a complaint shall be signed, dated, and submitted in writing on the approved form, to the principal or his/her designee
17.3.6 It is anticipated and expected that the immediate supervisor-will meet with the employee and the complainant to consider ways to resolve the complaint and respond to the parent/guardian's concern.
17.3.7 Upon receiving a written complaint, unit member's immediate supervisor will provide a written response to the complainant and unit member against whom the complaint has been lodged within seven (7) days (exclusive of holidays) of the receipt of the written formal complaint. The unit member will be provided with a copy of the immediate supervisor's response and will have the opportunity to attach a response to it before it goes to the complainant. All parties will receive copies of the responses.
17.3.8 If the formal complaint under review by the unit member's immediate supervisor remains unresolved, the complainant may request in writing that the written complaint, together with the immediate supervisor's report and analysis of the situation be referred to the Superintendent. The unit member may attach to this report a written response to the complaint. Such appeal by a complainant shall be made to, the Superinte...