General Technical Support. Service Provider responsibilities include the following:
General Technical Support. The CRA will be available to provide feedback, connections to relevant resources, and other technical assistance to Foundry Consortium staff in support of the Consortium’s obligations below.
General Technical Support. Amdocs' responsibilities with respect to general technical support include the following: [**]
General Technical Support. Amdocs' responsibilities with respect to mainframe technical support include the following: [**]
General Technical Support. Entrust will provide Customer with reasonable technical assistance on the software 7 a.m. – 7 p.m. Central Time, Monday – Friday (excluding Entrust Holidays) (“Technical Support Hours”) via telephone or e-mail as follows: (i) Entrust will answer questions concerning installation of the software in the form originally delivered and installed, if applicable, by Entrust; (ii) Entrust will determine if software problems the Customer is encountering are attributable to errors in the software; and (iii) Entrust will seek to resolve Customer’s problems that occur during normal usage of the software. Notwithstanding the foregoing, if Entrust determines that Customer requires ongoing help with a particular problem that is not caused by errors in the software, Entrust may, in its sole discretion, refer Customer to Entrust’s professional services support group for which Entrust requires an additional fee.
General Technical Support. PCG shall make available qualified personnel to provide technical support to SCHOOL SYSTEM.
General Technical Support. Datacard shall provide Customer with reasonable technical assistance as follows, such technical assistance to be provided via telephone, e-mail or facsimile: (i) Datacard will determine if software problems the Customer is encountering are attributable to errors in the software; (ii) Datacard will answer questions concerning installation of the software in the form originally delivered and installed, if applicable, by Datacard; and (iii) Datacard will seek to resolve Customer’s problems that occur during normal usage of the software. Notwithstanding the foregoing, if Datacard determines that Customer requires ongoing help with a particular problem, which is not caused by errors in the software, Datacard may, in its sole discretion, refer Customer to Datacard’s professional services support group for which Datacard requires an additional fee.
General Technical Support. PCG shall make available qualified personnel to provide technical support to School System. This general technical support is included in School System’s licensing fee set forth in Exhibit B and does not include the provision of guidance or recommendations related to district policy, operations, instruction, or data analysis. Throughout the term of this contract, PCG will provide Tier-2 and Tier-3 Help Desk Technical Support. Tier 1 Help Desk Technical Support will be managed by School System members as a first layer of support. Tier 2 and Tier 3 support will be provided to the identified individuals within the district (up to 5) who will contact PCG for support when needed. PCG will provide Tier 2 Help Desk Technical Support services under this proposal from the hours of 8:00 AM to 5:00 PM Pacific Standard Time, Monday through Friday, except federal holidays. Tier 3 Help Desk, generally defined as system outages, is available at all times. Please refer to details in Exhibits A and B for additional Help Desk information.
