General Technical Support Sample Clauses

General Technical Support. Service Provider responsibilities include:
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General Technical Support. The CRA will be available to provide feedback, connections to relevant resources, and other technical assistance to Foundry Consortium staff in support of the Consortium’s obligations below.
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General Technical Support. Amdocs' responsibilities with respect to general technical support include the following: [**]
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General Technical Support. Amdocs' responsibilities with respect to mainframe technical support include the following: [**]
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General Technical Support. Datacard shall provide Customer with reasonable technical assistance as follows, such technical assistance to be provided via telephone, e-mail or facsimile: (i) Datacard will determine if software problems the Customer is encountering are attributable to errors in the software; (ii) Datacard will answer questions concerning installation of the software in the form originally delivered and installed, if applicable, by Datacard; and (iii) Datacard will seek to resolve Customer’s problems that occur during normal usage of the software. Notwithstanding the foregoing, if Datacard determines that Customer requires ongoing help with a particular problem, which is not caused by errors in the software, Datacard may, in its sole discretion, refer Customer to Datacard’s professional services support group for which Datacard requires an additional fee.
Sample 1
General Technical Support. Entrust will provide Customer with reasonable technical assistance on the software 7 a.m. – 7 p.m. Central Time, Monday – Friday (excluding Entrust Holidays) (“Technical Support Hours”) via telephone or e-mail as follows: (i) Entrust will answer questions concerning installation of the software in the form originally delivered and installed, if applicable, by Entrust; (ii) Entrust will determine if software problems the Customer is encountering are attributable to errors in the software; and (iii) Entrust will seek to resolve Customer’s problems that occur during normal usage of the software. Notwithstanding the foregoing, if Entrust determines that Customer requires ongoing help with a particular problem that is not caused by errors in the software, Entrust may, in its sole discretion, refer Customer to Entrust’s professional services support group for which Entrust requires an additional fee.
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General Technical Support. PCG shall make available qualified personnel to provide technical support to SCHOOL SYSTEM.
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General Technical Support. PCG shall make available qualified personnel to provide technical support to School System. This general technical support is included in School System’s licensing fee set forth in Exhibit B and does not include the provision of guidance or recommendations related to district policy, operations, instruction, or data analysis. Throughout the term of this contract, PCG will provide Tier-2 and Tier-3 Help Desk Technical Support. Tier 1 Help Desk Technical Support will be managed by School System members as a first layer of support. Tier 2 and Tier 3 support will be provided to the identified individuals within the district (up to 5) who will contact PCG for support when needed. PCG will provide Tier 2 Help Desk Technical Support services under this proposal from the hours of 8:00 AM to 5:00 PM Pacific Standard Time, Monday through Friday, except federal holidays. Tier 3 Help Desk, generally defined as system outages, is available at all times. Please refer to details in Exhibits A and B for additional Help Desk information.
Sample 1

Related to General Technical Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • TECHNICAL SUPPORT SERVICES 2.1 The strategic consulting services (the "Services"): Party A engages Party B to provide to Party A the strategic consulting services specified in Exhibit 1 attached hereto ("Exhibit 1") from the execution date of this Agreement.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Product Support Partners may provide support for Products and other value-added services, and Partner is responsible for the performance of any services it provides. If Customer purchases Microsoft Support Services through a Partner, Microsoft will be responsible for the performance of those services subject to the terms of this Agreement. Pricing and payment If Customer orders from a Partner, the Partner will set Customer’s pricing and payment terms for that order, and Customer will pay the amount due to the Partner. Pricing and payment terms related to orders placed by Customer directly with Microsoft are set by Microsoft, and Customer will pay the amount due as described in this section.

  • Maintenance and Support NCR Voyix is solely responsible for providing any maintenance and support services with respect to the Software as specified in the Agreement, or as required under applicable law. The parties acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Software.

  • Technical Documentation Prior to commencement of the Tests on Completion, the Contractor shall supply to the Engineer the technical documentation as specified in the Employer’s Requirements. The Works or Section shall not be considered to be completed for the purposes of taking- over under sub-clause 10.1 [Taking Over of the Works and Sections] until the Engineer has received the technical documentation as defined in this sub-clause 5.7, the "history file" including design calculations and certain certification as well as any other documents required to meet the CE Marking requirements.

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