Scope of Support and Maintenance Services Sample Clauses

Scope of Support and Maintenance Services. Stilog will provide the following Services subject to Licensee’s payment of the fees indicated on applicable Proposal:
Sample 1Sample 2Sample 3See All (5)
AutoNDA by SimpleDocs
Scope of Support and Maintenance Services. Motive shall use commercially reasonable efforts to provide the following services for the Licensor Software during the hours specified: · Maintain a center capable of receiving information from Mercury Interactive through the Motive client technology, electronic mail, fax, or telephone. · Information will also be made available via the Internet, including but not limited to, frequently asked questions, known issues, and maintenance downloads. · Standard support and error correction allow for up to 4 (four) people designated by the Mercury Interactive for each Mercury Interactive or Affiliate contact center geography (currently the U.S., Europe, Middle, East, Africa, Asia Pacific and Japan) to Motive in writing to have access to the Motive support organization (“Authorized Contact Persons”). Licensor shall endeavor to reasonably accommodate request for additional contacts free of charge (up to a total of 8 designated contacts if the Mercury Interactive Products with which the Licensor Software are integrated is limited to the Topaz line of products, but if such integrated Mercury Interactive Products expand to other Mercury Interactive product lines, then Licensor shall not unreasonably withhold its consent to add additional requested contacts) as the volume of End Users sublicenses increase or for additional geographic support centers. For any other requests, additional contacts may be purchased, if so desired by the customer, for an additional fee per maintenance term. Unlimited access to Licensor’s support web site, currently “Motive esource”. · All inquiries to technical support must be made by an Authorized Contact Person. · All Licensor Software “Updates” as defined in the Agreement and the delivery provisions therein. · Motive shall make reasonable effort to accommodate requests for modifications or additional features; however, Motive is under no obligation to incorporate those requests from Mercury Interactive in future releases of any product or product component unless otherwise agreed upon in the Agreement under an applicable Exhibit.
Sample 1Sample 2
Scope of Support and Maintenance Services. (a) Software Assurance (“SA”) services consist of the following:
Sample 1
Scope of Support and Maintenance Services. Pyramid will provide the following Services subject to Subscriber’s payment of the Subscription fees set forth on Order Forms:
Sample 1
Scope of Support and Maintenance Services 
Sample 1Sample 2Sample 3

Related to Scope of Support and Maintenance Services

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Servicing and Maintenance Standards The Servicer shall, on behalf of the Issuer:

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • Operation and Maintenance 17.1 O&M obligations of the Concessionaire

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

Time is Money Join Law Insider Premium to draft better contracts faster.