Service Use. 6.1 Each ISDN2 supports 2 channels on one physical line.
6.2 Each ISDN30 supports up to 30 channels but a minimum of 8 are required.
6.3 The CLI display feature will present the caller numbers if the Calling Line Identity is not withheld.
6.4 DDI numbers are only available for ISDN30 and multiple ISDN2s.
6.5 DDI Planning incurs a onetime charge – the charge is available in the Landline Telephony Services Line Rental Price List.
6.6 DDI is not available at all exchanges.
6.7 Direct Dialling In (DDI) allows end-customers to control their own numbering and receipt of calls. A group of Digital channels can have up to 5 DDI number ranges allocated on the same installation. Each DDI number range would provide a continuous sequence of a minimum 10 DDI numbers.
6.8 Digits to Switch allows end Customers to programme CPE with part or all of their Directory number, so incoming calls can be routed to the correct piece of terminal equipment. The default is 6 digits and the maximum is 11.
Service Use. 6.1 The Customer represents, warrants and undertakes that all Customer Content:
6.1.1 is owned by the Customer or that the Customer has permission from the rightful owner to use such Customer Content in the Services or Software or any applicable Third Party Software in the manner and for the purposes required or approved by the Customer from time to time; and
6.1.2 is in no way whatsoever a violation or infringement of any third party Intellectual Property, right of privacy or publicity or any other rights of any person and that they are not offensive, abusive, defamatory, obscene, menacing or in any other way unlawful and will not in any way inhibit restrict or impair the free and/or unrestricted performance by Ciphr of any rights or obligations it has under this Agreement.
6.2 The Customer represents, warrants and undertakes that:
6.2.1 it possesses the legal right and ability to enter into and comply with this Agreement and any licence conditions attaching from time to time to the use of the Software or Third Party Software or Third Party Service;
6.2.2 it will use the Services, the Software and, if applicable, any Third Party Software or Third Party Service for lawful purposes only and in accordance with all applicable laws and regulations;
6.2.3 except as may be permitted by law, it will not attempt to decompile, reverse engineer or hack any website or computer network Ciphr uses in connection with the Services, Software, Third Party Software or any Third Party Service or to defeat or overcome any encryption and/or other technical protection methods implemented by Ciphr with respect to any such website or network and/or data transmitted, processed or stored by Ciphr or other users of such website or network;
6.2.4 it will not use any automatic or manual device or process nor take any steps (including penetration testing, without the prior written authority of Ciphr) to interfere with or in any manner compromise any security measures or the proper working of any website or computer network Ciphr uses in connection with the Services or any Third Party Service;
6.2.5 it will take all reasonable steps to ensure that Customer Users do not use any other individual’s or entity’s login or identity or any unauthorised or inadequately licensed computer, device or facility to access or use the Services or any website or computer network Ciphr uses in connection with the Services or any Third Party Service and that only System Administrators login and exercise Sy...
Service Use. 7.1 For the avoidance of doubt, the Customer acknowledges that:
7.1.1 they have access to the internet unless this is provided by Voip Unlimited through Services, Products, or Equipment.
7.1.2 if access to the internet is not provided by Voip Unlimited, then the available bandwidth must be sufficient to run the concurrent calls and any additional Voip Exchange features for the services provided and that the customer acknowledges that failure to ensure this can result in a poor service.
7.1.3 if access to the internet is not provided by Voip Unlimited, then the line over which the service runs must have QoS enabled.
7.1.4 They are responsible for all costs and expenses relating to reprogramming of any routing / firewall device that is necessary for access to the Services and is not provided by Voip Unlimited.
7.2 In the event of a local circuit failure customers will be able to apply a call divert to the affected solution via the Voip Exchange portal, instantly rerouting all inbound calls to any other active phone numbers. Note: Under these circumstances, calls to the diverted number will be charged as outgoing calls under the customer’s normal tariff.
7.3 The Customer shall ensure that passwords, codes, identities and other information provided by Voip Unlimited are stored securely, adequately and in accordance with any applicable data protection regulations. The Customer shall immediately notify Voip Unlimited should any of these items become compromised. If the customer amends or creates any passwords throughout the system, they are required to ensure the passwords are complex; a complex password is defined as being at least 8 characters in length and consisting of alpha numeric characters, symbols and containing at least one capital letter.
7.4 The Customer may only connect such equipment and products that fulfil the requirements specified in laws, regulations or technical standards with respect to the service. Any equipment, not including Goods sold to the customer, provided by Voip Unlimited for the use of the service shall remain the property of Voip Unlimited and upon cancellation must be returned to Voip Unlimited.
7.5 Prior to being able to use flexible CLI presentation the customer acknowledges that they must ensure that they download and submit a signed authorisation form which will be available on the Voip exchange portal. Failure to do so will result in this feature being suspended and a potential fine added to the customer’s account.
7.6 Voip...
Service Use. 5.1 For the avoidance of doubt, the Customer acknowledges that:
5.1.1 it has access to the internet unless this is provided by Voip-Unlimited through Services, Products, or Equipment.
5.1.2 It is responsible for all costs and expenses relating to reprogramming of any PBX or other routing / firewall device that is necessary for access to the Services that is not provided by Voip-Unlimited.
5.2 For the avoidance of doubt, the Customer acknowledges that it has sole responsibility for all charges relating to the use of the Services regardless of whether such use is authorised, unauthorised, fraudulent or otherwise
5.3 Customers have a choice on how they would like their SIP trunks and numbers to be set up. The standard format is to identify the main number and “alias” any DDIs to it. This means that only a single trunk registration is required on the phone system, with inbound calls to all numbers being routed down this single registered account. This configuration is an efficient way of managing the inbound calls to your phone system.
5.4 In the event of a customer system/circuit failure customers will be able to apply a call divert to the trunk via the Voip Unlimited portal, instantly rerouting all inbound calls to a backup telephone line or mobile of choice.
5.5 If customers wish to reroute inbound calls from specific DDIs then each number must be set up as a separate Headline number.
5.6 All DDIs will be set up as aliased to the first number in the range unless specified otherwise.
5.7 Non Geographic Numbers can only be aliased to a geographic number.
5.8 New Voip DDIs can be aliased to a “Spoofed” number.
5.9 In order to minimise the risk of any losses in the event that Voip-Unlimited is unable to provide the Services due to a technical problem in relation to the telecommunications network by which the Services are provided, the Customer must be aware of and follow the procedure for diverting calls- over an alternative network as will be notified to the Customer in writing from time to time.
5.10 In relation to the use of SMS alerts, the following conditions are relevant
5.10.1 A maximum of 20 x SMS messages per month will be sent
5.10.2 Only one message per hour will be sent
5.10.3 Only one mobile number can be configured per Headline number.
5.10.4 Only one message will be sent per non-registration alert
5.10.5 Users can update the mobile number in the portal once the service has been activated
5.10.6 No charge will be incurred when changing the destina...
Service Use. 5.1 For the avoidance of doubt, the Reseller acknowledges that:
5.1.1 The end user of the services has access to the internet unless this is provided by Voip- Unlimited through Services, Products, or Equipment.
5.1.2 It is responsible for all costs and expenses relating to reprogramming of any PBX or other routing / firewall device that is necessary for access to the Services that is not provided by Voip-Unlimited.
5.2 For the avoidance of doubt, the Reseller acknowledges that it has sole responsibility for all charges relating to the use of the Services regardless of whether such use is authorised, unauthorised, fraudulent or otherwise
5.3 Resellers have a choice on how they would like their SIP Channels and numbers to be set up. The standard format is to identify the main number and “alias” any DDIs to it. This means that only a single trunk registration is required on the phone system, with inbound calls to all numbers being routed down this single registered account. This configuration is an efficient way of managing the inbound calls to your phone system.
5.4 In the event of a Reseller system/circuit failure Resellers will be able to apply a call divert to the trunk via the Voip-Unlimited portal, instantly rerouting all inbound calls to a backup telephone line or mobile of choice.
5.5 If Resellers wish to reroute inbound calls from specific DDIs then each number must be set up as a separate Headline number.
5.6 All DDIs will be set up as aliased to the first number in the range unless specified otherwise.
5.7 Non Geographic Numbers can only be aliased to a geographic number.
5.8 New VoIP DDIs can be aliased to a “Spoofed” number.
5.9 In order to minimise the risk of any losses in the event that Voip-Unlimited is unable to provide the Services due to a technical problem in relation to the telecommunications network by which the Services are provided, the Reseller must be aware of and follow the procedure for diverting calls- over an alternative network as will be notified to the Reseller in writing from time to time.
5.10 In relation to the use of SMS alerts, the following conditions are relevant
5.10.1 A maximum of 20 x SMS messages per month will be sent
5.10.2 Only one message per hour will be sent
5.10.3 Only one mobile number can be configured per Headline number.
5.10.4 Only one message will be sent per non-registration alert
5.10.5 Users can update the mobile number in the portal once the service has been activated
5.10.6 No charge will be incur...
Service Use. 6.1 The managed termination router must be connected to the service by the Customer within 48 hours of receipt and any early life failures reported as soon as practicable by the Customer. If the Customer fails to connect the managed termination router and/or report any faults within 48 hours of delivery of the managed router, the Ethernet service will be deemed to be working in accordance with the terms of the Order.
6.2 Any supplementary services, such as any backup/failover circuits will be installed and tested by Voip Unlimited after the primary circuit has been handed over to the customer.
6.3 It is the customer’s responsibility to ensure that any secondary backup/failover circuit ordered has the required bandwidth and capacity to act as a secondary to the primary circuit.
6.4 Any equipment, not including Goods sold to the Customer, provided by Voip Unlimited for the use of the service shall remain the property of Voip Unlimited, and upon cancellation of the service must be returned to Voip Unlimited.
6.5 Throughput speed is governed by the relevant Carrier’s service level and download prioritisation rates (which may be impacted by network congestion and any potential outages). These throughput rates are delivered on a ‘best efforts’ basis, unless customers have purchased ‘elevated’ or ‘premium’ service variants.
6.6 Should equipment need to be returned due to an amendment to the service, the equipment provided for the old service must be returned within 1 week of the amended handover as advised by Voip Unlimited. If the equipment is not received in the time advised, then Voip Unlimited reserve the right to charge the Customer the current RRP for the equipment.
6.7 It is the Customers responsibility to ensure that the items are packed sufficiently for shipping. Should the items arrive damaged and Voip Unlimited deems the packaging not sufficient for shipping, the Customer will be charged the current RRP for said equipment.
6.8 The Customer is responsible for the costs to return the equipment to Voip-Unlimited.
Service Use. 6.1 The managed termination router must be connected to the service by the Customer within 48 hours of receipt and any early life failures reported as soon as practicable by the Customer. If the Customer fails to connect the managed termination router and / or report any faults within 48 hours of delivery of the managed router, the Ethernet service will be deemed to be working in accordance with the terms of the Order.
6.2 Any supplementary services, such as any backup/failover circuits will be installed and tested by Voip- Unlimited after the primary circuit has been handed over by the Company.
6.3 It is the customer’s responsibility to ensure that any secondary backup/failover circuit ordered has the required bandwidth and capacity to act as a secondary to the primary circuit.
Service Use. 1For the avoidance of doubt, the Customer acknowledges that:
Service Use. 1For the avoidance of doubt, the Reseller acknowledges that:
Service Use. 6.1 The managed termination router must be connected to the service by the Reseller within 48 hours of receipt and any early life failures reported as soon as practicable by the Reseller. If the Reseller fails to connect the managed termination router and / or report any faults within 48 hours of delivery of the managed router, the Ethernet service will be deemed to be working in accordance with the terms of the Order.
6.2 Any supplementary services, such as any backup/failover circuits will be installed and tested by Voip- Unlimited after the primary circuit has been handed over by the Company.
6.3 It is the Reseller’s responsibility to ensure that any secondary backup/failover circuit ordered has the required bandwidth and capacity to act as a secondary to the primary circuit.
6.4 Any equipment, not including Goods sold to the Reseller, provided by Voip-Unlimited for the use of the service shall remain the property of Voip-Unlimited and upon cancellation must be returned to Voip- Unlimited.
6.5 If the equipment is not packaged sufficiently for transit and the equipment is subsequently damaged in transit, the full cost of the equipment will be charged to the Reseller’s account and payable immediately by the Reseller.
6.6 The Reseller will cover the costs to return the equipment to Voip-Unlimited.
6.7 The equipment must be received by Voip-Unlimited within 5 days of the Termination date, as advised by Voip-Unlimited. Should equipment need to be returned due to an amendment to the service, the equipment provided for the old service must be returned within 1 week of the amended handover as advised by Voip-Unlimited. If the equipment is not received in the time advised then Voip-Unlimited reserve the right to charge the Reseller the full cost for the equipment.
