Dealing with Customers. 5.1 The IB will obtain written and signed permission from its Customers and agree with its Customers that on their behalf the IB will provide the following services:
Dealing with Customers. Members should be aware that this Code does not cover all relevant legislative requirements and it is the responsibility of all Members to familiarise themselves with these. Members should be aware in particular that breaches of the Data Protection Xxx 0000 are grounds for disciplinary action under ecmk Disciplinary Procedures (ACC-413) Members shall: treat any personal data encountered during the course of an assessment with care and not pass any details on to a third party; preserve the anonymity of your clients unless they have given their informed consent for their details to be revealed; or for attributable comments to be passed on; where consent has been given for personal details to be used: o demonstrate that they have taken all reasonable steps to ensure that personal details are only used for the purpose for which they were collected; and o fully inform the client as to what will be revealed, to whom and for what purpose; comply with a request from your client for information on complaints or unresolved issues to be published (e.g. in customer satisfaction surveys). The information to be published must be agreed with your client and must not be linked to any other data or used for any other purpose without the explicit consent of your client; and on receipt of a complaint, provide the complainant with their relevant complaints procedure, and explain to your client that if they are not satisfied with the way that the complaint is handled, how your client can access ecmk’s complaints procedure. The Energy Assessor shall explain that the complainant’s statutory rights are not affected by accessing the complaints procedures. The ecmk logo shall be in accordance with the guidelines for the use of that material and use of any such logo does not adversely affect the scheme or its membership. If any inducement to alter the results of an Assessment is offered, you must immediately terminate the Assessment and inform ecmk in writing, also informing your client that this has been done.
Dealing with Customers. 15.4 The Executive shall not for a period of twelve months after the Termination Date either personally or by an agent and either on his own account or by or in association with any other person or otherwise directly or indirectly engage in the Restricted Business with any Customer.
Dealing with Customers. END USERS The Service Dealer undertakes with ABUS USA that:
Dealing with Customers. Initial Booking Process
