Software Maintenance Support Sample Clauses

Software Maintenance Support a) After acceptance of any Deliverable by the Department and subject to the terms, conditions and charges set forth in this Agreement, Contractor represents and warrants that maintenance and support services for any Deliverable shall be provided to the Department as follows: 1. Contractor shall provide such reasonable and competent assistance as necessary to cause the Deliverable to perform in accordance with applicable portions of the Specifications; 2. Contractor shall provide Improvements which may be available to Contractor to any Deliverable; and 3. Contractor shall update any Deliverable, if and as required, to cause it to operate under new versions or releases of the operating system(s) specified in the Deliverables Document. b) Maintenance and support services shall be provided by the Contractor on an annual basis. Contractor shall provide Department written notice of renewal not less than insert of days (#) days prior to the expiration date of the then current maintenance and support period. Maintenance and support shall automatically renew for successive twelve (12) month periods unless thirty (30) days prior written notice of termination is provided to the Contractor by the Department before the end of the then current term of maintenance and support services. c) Contractor shall maintain sufficient and competent Deliverable support services staff to satisfy the Contractor obligations specified herein for any Deliverable. d) Contractor shall have full and free access to any Deliverable to provide required services thereon, subject to the State’s access policies. e) If any Deliverable becomes not usable due to the computer manufacturer's release and the installation of (1) a new PU operating system or (2) an updated version of the present PU operating system or (3) a change to the present PU operating system and the Contractor is unable to provide changes to the Deliverable to cause it to operate according to Specifications within thirty (30) days of written notification by the Department to Contractor of such failure to operate, any such Deliverable so affected shall have its paid maintenance and support period, periodic-payment license period or limited term license period extended an additional period of time equal to the period of time the Deliverable was not usable. If, after the expiration of thirty (30) days from the date of said notification, the Deliverable remains not usable, then the applicable license may be terminated at the option o...

Software Maintenance Support. Customers with active software maintenance and support have access to a full range of technical support services: ImageSoft will correct issues arising from code developed by ImageSoft.

Software Maintenance Support. Software Maintenance Support is also provided through the TAC. Software Maintenance includes patch releases of software to correct reported problems, maintenance releases, upgrades to system base software to new releases and other software updates that are made generally available at no additional charge from time to time. Software maintenance releases will be made available via magnetic media or remote download, as appropriate. Major releases are anticipated to be made by Corvis twice per year. New software features and functionality offered in major new releases, if priced separately, are not included in Software Maintenance Support. Additionally, any incremental hardware required to support additional software is priced separately. In addition to software patches and maintenance releases, Corvis will provide Customer with revision releases, including installation, verification, and uninstall procedures, and other documentation, pertaining to problem status, code corrections, work-around procedures and known limitations of Corvis products. In addition to the individual software releases referred to above, Corvis will from time to time make available to Customer, subject to the applicable license fees, "Baseline Package Releases" consisting of groups of Corvis' software Products. Notwithstanding anything to the contrary in the Agreement, Corvis will only be obligated to provide support for the current and two (2) immediately preceding Baseline Package Releases made available by Corvis. Corvis' obligation to support any version of Third Party Software will be subject to the continuing availability of support from the third party vendor for such version. Corvis will not be obligated to provide services to correct any error or defect in any Corvis Product that can be corrected by Customer's installation of a more recent software release available from Corvis.

Software Maintenance Support. Software Maintenance Support will be provided to the Customer during the hours of 8:00 a.m. to 5:00 p.m. Central Standard Time, Monday through Friday, excluding PPM-observed holidays. Software Maintenance Support will include and be limited to the following for all Software Products and/or Third Party Software listed on the Quote: (a) Unlimited support (standard business hours). (b) 24 x 7 access to Solution Knowledge Base, an on-line self-help tool (not available for J5 Products). (c) The ability to perform Web queries, submit updates, and obtain status of service requests 24 x 7. (d) Software Upgrades, fixes and service packs and how to obtain them, if available. Software Maintenance Support is limited to specific Software Products and/or Third Party Software as shown on the Quote covered under this Agreement functioning on the appropriate PPM supported operating system. Any Upgrades furnished hereunder shall be governed by the then current PPM software license agreement or relevant third party license agreement, if applicable, which shall supersede any software license agreement associated with prior releases of the Software Products or Third Party Software. Upgrades are shipped upon Customer request. Software Maintenance Support may not be available for all Software Products.

Software Maintenance Support. Software Maintenance Support will be provided to Lessee during the hours of 8:00 a.m. to 5:00 p.m. local business time, Monday through Friday, excluding Lessor- observed holidays. Software Maintenance Support will include and be limited to the following for all Software Products provided under this Agreement and functioning on the appropriate Lessor support operating system: (a) Unlimited support via Customer Response System (standard business hours). (b) 24 x 7 access to Solution Knowledge Base, an on-line self-help tool.

Software Maintenance Support. Pitney Xxxxx Customer Support is available at a toll-free Pitney Xxxxx customer support number and internet during normal operating hours, which are from 7 a.m. to 7 p.m. Central Time, Monday through Friday, excluding PBI-observed U.S. holidays, except as otherwise noted in the related SOW (“Normal Operating Hours”). You may request service by contacting Pitney Bowes by telephone or you may place a request via Pitney Bowes’ website xxx.xx.xxx. (a) During Maintenance Support, Pitney Xxxxx shall use commercially reasonable efforts to respond to issues identified by Licensee within a commercially reasonable time. The determination and classification of reported issues by Licensee shall be made by Xxxxxx Xxxxx’x Customer Service Department (“CSD”). Xxxxxx Xxxxx’x CSD shall evaluate and identify each issue and assign it an appropriate severity level. In the absence of unusual circumstances, issues with a greater severity level shall be treated with a higher priority level than those with a lesser severity level. Pitney Bowes currently classifies severity levels and responds as follows: Severity Level 1: Primary functionality of the Pitney Xxxxx Software has been lost and there is no work-around. Until the severity level is reduced or the problem is resolved, Pitney Xxxxx CSD will work continuously during Normal Operating Hours (as defined below) to develop a plan to resolve the problem and, thereafter, will assign appropriate resources to implement plan. Pitney Xxxxx CSD will provide status updates to Licensee regularly, which shall be no less frequently than daily at end of day. Severity Level 2: Same as Severity Level 1, except there is a reasonable work-around. Severity Level 3: Use of the Pitney Xxxxx Software is impaired and there is a work-around. Until the severity level is reduced or the problem is resolved, Pitney Xxxxx CSD will work during Normal Operating Hours to develop a plan to resolve the problem and, thereafter, will assign appropriate resources to implement plan. Pitney Xxxxx CSD will provide status updates to Licensee no less frequently than weekly. Rev 5/15 page 1 of 4

Software Maintenance Support. Upon signing of the contract, Net1 shall provide software maintenance and support according to time and material based as per the labour rates specified below:- Invoiced at the end of each month and payable immediately on receipt of the invoice to Net1 Investment Holdings (Pty) Ltd

Software Maintenance Support. Contractor, if requested by Department and made part of the applicable SOW, shall provide software maintenance and support services in conformance with the requirements of the applicable SOW. The SOW will be subject to the terms and conditions of the Agreement and if the SOW of conflicts with this Agreement, the terms and conditions set forth in this Agreement will prevail.

Software Maintenance Support. Article19 (Providing maintenance support) We provide the following maintenance support regarding the use of this software (a separate application for maintenance support by the contractor is required). (1) Inquiry support (2) Updates and updates to this software Article20 (Implementation of maintenance support and inquiries) 1 Maintenance support for this software will be provided by us or our designated business operator.

Software Maintenance Support. The Vendor;