Software Maintenance Support. Customers with active software maintenance and support have access to a full range of technical support services: • Support for Hyland product functionality provided with exceptional customer service • A comprehensive Technical Support team to handle all aspects of the support process • Optimized access to Technical Support analysts, who respond to all technical support requests • Access to the subject matter experts needed to drive issues to resolution • Advice related to the operation of the implemented software • Defined escalation process to ensure resolution • Response to software errors based on confirmed severity level • A Technical Support advisor who serves as your advocate throughout the support process • A comprehensive product and solution testing lab to reproduce your environment for acute issue troubleshooting • Secure, personalized 24/7 access to the online support portal Custom Coding ImageSoft will correct issues arising from code developed by ImageSoft.
Software Maintenance Support. Software Maintenance Support will be provided to the Customer during the hours of 8:00 a.m. to 5:00 p.m. Central Standard Time, Monday through Friday, excluding PPM-observed holidays. Software Maintenance Support will include and be limited to the following for all Software Products and/or Third Party Software listed on the Quote:
Software Maintenance Support. Software Maintenance Support is also provided through the TAC. Software Maintenance includes patch releases of software to correct reported problems, maintenance releases, upgrades to system base software to new releases and other software updates that are made generally available at no additional charge from time to time. Software maintenance releases will be made available via magnetic media or remote download, as appropriate. Major releases are anticipated to be made by Corvis twice per year. New software features and functionality offered in major new releases, if priced separately, are not included in Software Maintenance Support. Additionally, any incremental hardware required to support additional software is priced separately. In addition to software patches and maintenance releases, Corvis will provide Customer with revision releases, including installation, verification, and uninstall procedures, and other documentation, pertaining to problem status, code corrections, work-around procedures and known limitations of Corvis products. In addition to the individual software releases referred to above, Corvis will from time to time make available to Customer, subject to the applicable license fees, "Baseline Package Releases" consisting of groups of Corvis' software Products. Notwithstanding anything to the contrary in the Agreement, Corvis will only be obligated to provide support for the current and two (2) immediately preceding Baseline Package Releases made available by Corvis. Corvis' obligation to support any version of Third Party Software will be subject to the continuing availability of support from the third party vendor for such version. Corvis will not be obligated to provide services to correct any error or defect in any Corvis Product that can be corrected by Customer's installation of a more recent software release available from Corvis.
Software Maintenance Support. Software Maintenance Support will be provided to Lessee during the hours of 8:00 a.m. to 5:00 p.m. local business time, Monday through Friday, excluding Lessor- observed holidays. Software Maintenance Support will include and be limited to the following for all Software Products provided under this Agreement and functioning on the appropriate Lessor support operating system:
Software Maintenance Support. 12.1 Contractor represents and warrants that, after DMV’s Acceptance of any Deliverable and subject to the terms of this Contract, Contractor shall provide the following maintenance and support Services to DMV for each accepted Deliverable:
Software Maintenance Support. Pitney Xxxxx Customer Support is available at a toll-free Pitney Xxxxx customer support number and internet during normal operating hours, which are from 7 a.m. to 7 p.m. Central Time, Monday through Friday, excluding PBI-observed U.S. holidays, except as otherwise noted in the related SOW (“Normal Operating Hours”). You may request service by contacting Pitney Xxxxx by telephone or you may place a request via Pitney Xxxxx’ website xxx.xx.xxx.
Software Maintenance Support a) After acceptance of any software Deliverable by the Department and subject to the terms, conditions, and charges set forth in this Agreement, Supplier represents and warrants that maintenance and support services for any software Deliverable shall be provided to the Department as follows:
Software Maintenance Support. 1. The one (1) year subscription for access to the Dynamic Works courses described above includes:
Software Maintenance Support. Software Maintenance Support is also provided through the TAC. Software Maintenance includes patch releases of software to correct reported problems, maintenance releases, upgrades to system base software in new releases and other software updates that are made generally available at no additional charge from time to time. Software maintenance releases will be made available via magnetic media or remote download, as appropriate. Major releases are anticipated to be made by Corvis [*]. New software features and functionality offered in major new releases, if priced separately, are not included in Software Maintenance Support. Additionally, any incremental hardware required to support additional software is priced separately. Confidential materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. In addition to software patches and maintenance releases, Corvis will provide Customer with revision releases, including installation, verification, and uninstall procedures, and other documentation, pertaining to problem status, code corrections, work-around procedures and known limitations of Corvis products. In addition to the individual software releases referred to above, Corvis will from time to time make available to Customer, subject to the applicable license fees, "Baseline Package Releases" consisting of groups of Corvis' software Products. Notwithstanding anything to the contrary in the Agreement, Corvis will only be obligated to provide support for the current and [*] Baseline Package Releases made available by Corvis. Corvis' obligation to support any version of Third Party Software will be subject to the continuing availability of support from the third party vendor for such version. Corvis will not be obligated to provide services to correct any error or defect in any Corvis Product that can be corrected by Customer's installation of a more recent software release available from Corvis.
Software Maintenance Support. Upon signing of the contract, Net1 shall provide software maintenance and support according to time and material based as per the labour rates specified below:- Invoiced at the end of each month and payable immediately on receipt of the invoice to Net1 Investment Holdings (Pty) Ltd
